Have just taken out first subscription. Received this very promptly and also dealt with my query regarding missing out on some patterns which should have been sent as well. Received this by return.... Toon meer
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Lees wat reviewers zeggen
I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I receive... Toon meer
I love the packaging and the fact that you could keep all your stuff in the box and stack them. I like being organized. Instruction book is awesome and being in color makes it easy to take a quick l... Toon meer
The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contactgegevens
Nederland
- support@mrsquilty.com
- mrsquilty.com
4,5
Uitstekend
547 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Responding to my email within 15 minutes
9 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Denna! We're so glad we could get back to you quickly — your time is important to us!
Thank you for your review, and we're always here if you need anything else 💛
The customer service is great
The customer service is great. I need to change a delivery date on my quilt box because it wasn’t scheduled to come for 4 months. I was going to use the “chat with me” but there was a long wait. So I switched to email. With in 24 hours we were communicating back and forth. Customer service made sure they knew exactly what i wanted and with in minutes everything was corrected. It was easy to work with them.
5 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Darice! Thank you for sharing your experience!
We're so happy to hear that our team was able to make the change quickly and clearly.
We truly care about getting things just right for you, and we’re always here to help anytime you need us.
Happy quilting! 🧵😊
Superstar service
Mrs. Quilty customer service goes above and beyond. They answer requests and questions almost immediately. The timeliness and friendliness of their responses is top tier. You always know they are there to make your experience first class.
7 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there, Nickie! Wow — thank you for such a thoughtful review!
It means the world to us that you feel supported and valued.
Providing fast, friendly help is a big priority for us, and we're so grateful to have you as part of the Mrs. Quilty community 💖
Question about tutorial
You guys were great . Got back to me in less than a minute and answered my question. Thanks!
4 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there, Lessa! Thank you so much!
We're thrilled we could answer your question so quickly.
If you ever need anything else, don’t hesitate to reach out — we're always here to help 😊
My first box I was excited to get
My first box I was excited to get. Of course I was excited and anticipating what was in it. At first I was disappointed with the color choices, because I am not a blue color person….but..when I put the placemat together I really liked it. This morning I but the block together and love it! The fabrics are quality fabric. Customer service was great to deal with!
1 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey Dawn! We’re so glad the project grew on you!
Sometimes those unexpected colors can surprise us.
Thank you for giving it a chance and for your kind words about the fabric quality and service 💙.
Happy quilting!
I love Mrs Quilt
I love Mrs Quilt. I just finished my first project from my second box. The block of the month quilt. Clear instructions for this beginner sewist. I love all the colors, the quality of the fabric is just beautiful.i also love all the items in there shop everything you’ll need us right there. I can’t wait for next months box.
28 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Lainey! We love hearing this!
It means so much that you’re enjoying the projects and that the instructions are working well for a beginner.
Thank you for sharing your journey with us — we can't wait to send your next box! 🧵💛
The response was so quick and so…
The response was so quick and so unbelievable. They cared about my concerns and address them right away.
What a great company
27 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello there, Marilynn! Your words truly mean a lot, thank you!
We’re here to support you every step of the way, and we’re so happy we could help promptly 💖
I ordered my first box then got busy with other things, paused, now back again
I ordered my first box, but then life got in the way, so I had to pause my subscription. Now, six months later, I've lost all the downloads that came with the first box. One quick email and they sent me the link to each item. I can't wait to get started on making the cute animals I have seen on Facebook.
27 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Dear Arlene! We’re so glad we could help you get back on track!
Life can definitely throw us off sometimes, but we’re happy you’re ready to dive back into those cute animal patterns 🐢🐰.
Thanks for sticking with us!
Not the best experience.
Well my experience wasn’t so great because my box arrived damaged and smashed in on the top left hand side. But Mrs Quilty customer service is sending me another whole kit, even though I only asked for a replacement empty box because I like to store them in order until
I have time to do each project. Additionally, each email that came about the impending arrival of box #2 showed a picture of a box whose contents looked nothing like what I received so when I finally saw what was in the box it was a bit of a letdown. I don’t think it is good to do this; it is misleading.
21 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there, Mary! Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.
We're so sorry your box arrived damaged — that's certainly not the unboxing experience we want for you.
While we’re glad our team was able to send a full replacement (even beyond your request), we completely understand your disappointment, especially regarding the image shown in the emails versus the actual contents.
We're actively working with our team to improve how we communicate upcoming projects to avoid confusion in the future.
Thank you again for your understanding and for being part of the Mrs. Quilty community 💛
We're grateful to have you with us, and we're here if you ever need anything else.
Customer Service member provided quick response to my query
Customer Service member provided immediate response to my query. Extremely helpful and backed up the company's 100% guarantee of happy or your money back. Plus she went the extra mile.
25 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there! Thank you for your wonderful words!
We truly believe in our guarantee and are so glad our team could support you the way you deserve.
We’re grateful to have you as part of the Mrs. Quilty family 🌟
Best sewing box ever
Best sewing box ever. Very affordable. The patterns are easy to follow and the fabric is top notch. I'm on my second year with my subscription.
25 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey Faith! Two years! That’s incredible! 🥰
We're beyond grateful for your loyalty and so happy you’re still loving the boxes.
Thank you for the kind words and for making us a part of your creative life.
Explore galore
its the fabrics they allways give me ideas right away
15 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi there, Patricia! That’s exactly what we hope for, instant inspiration! 💡
Thank you for sharing and for being a part of our creative community!
Great customer service
So far customer service answers email right away. Animal patterns were only showing the turtle. They sent me the link to all that worked instantly.
22 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Dear Val! Thank you so much for letting us help!
We’re so glad the updated links worked for you and that you can now enjoy all the adorable animal patterns 🐢🦊
I had an issue with signing into my…
I had an issue with signing into my account to change my address and to review my subscription. Kelvin was great in assisting me with finding my account and changing my shipping address.
I Love the fabrics that are sent. I feel joy when I open my box.
Amanda J
21 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello there, Amanda! Thank you!
We’re thrilled Kelvin was able to help and that your experience with us brought you joy.
That’s what it’s all about. Happy sewing!
Very quick response!
20 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Annette! We appreciate that so much!
Quick and friendly support is what we strive for every day.
Thanks again! 😊
Customer service was excellent
Customer service was excellent, polite, informative and timely! Great experience!
20 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Julie! What a lovely message, thank you!
We’re so happy to hear your experience was positive from start to finish.
You're always welcome here! 💬💕
Customer service is excellent
Customer service is excellent. It’s hard to find good customer service, but this experience was way above my expectations.
19 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there! We know how rare good service can feel these days.
Thank you for recognizing our efforts.
It truly means a lot to us, and we’ll always do our best to go above and beyond for you 🌸
Customer service
Kelvin was extremely helpful. Able to alleviate anxiety over the most silliest questions. Great customer service. Mrs. Quilty is a wonderful company and would definitely recommend. I love my monthly subscription boxes and patterns.
17 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Hello! We’re so glad Kelvin could help ease your concerns. No question is ever too small!
Thank you for your kind recommendation and for being such a valued part of our subscription family 🧶
The best service ever!
I have been receiving Mrs Quilty's delightful monthly boxes for almost a year now. They always arrive on time, everything inside is exactly as expected - actually, better! Queries are promptly attended to , always in my favour. Mrs Quilty rates amongst my best quilting experiences.
18 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Helen! This means the world to us. Thank you for nearly a year of support!
We’re thrilled that everything continues to meet your expectations and that our service stands out.
It’s a joy to have you quilting with us each month 💌
The fabric is top quality and…
The fabric is top quality and reasonably priced - just wish it arrived faster! : )
The replies from the support team arrived in my inbox almost instantly after being sent, even though it's very late in the evening where I am in Texas.
16 juni 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there, Kermit! We're thrilled to hear you love the quality and price of our fabric! 😊
Thank you for your kind words about our support team as well — we’re always here for you, no matter the hour (even Texas time 😉).
We'll continue working on improving delivery times, too!
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