Mr tortilla has not shipped my monthly order in over 6 months with no explanation at all. Just stopped cold turkey
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Lees wat reviewers zeggen
The Artisan tortillas are low-sodium and low-carb, but you would never know it. They taste just like any regular flour tortilla, and hold up well to whatever you stuff them with! Delicious and healthy... Toon meer
So I am always skeptical about trying low carb items because they have seemed to give off a extremely bland taste so going into trying the tortillas I was trying to keep an open mind. That being... Toon meer
Bedrijf heeft geantwoord
Customer Service has always been on point and personalized when needed.. I'm not very technical savvy, and anytime I seem to get stuck, I get a message asking if I need help or a message with a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mr. Tortilla is more than a brand; it’s a community of passionate artisans dedicated to bringing an exquisite blend of tradition and innovation to your table. Nestled in the vibrant heart of California, our tortillas are crafted with an unwavering commitment to quality and taste, seamlessly combining ancient recipes with modern culinary artistry. Each bite encapsulates an experience, offering a rich, flavorful journey through a world where authenticity and contemporary flavors unite. But our mission goes beyond creating delicious tortillas. We are a family steeped in the spirit of inclusion and empowerment. With a workforce comprising a strong majority of female employees, we are staunch advocates for women's empowerment. We also take pride in being a supportive platform for adults with special needs, offering employment to showcase their talents and contribute meaningfully. Our engagement with local charities underscores our commitment to building a close-knit community. Every Mr. Tortilla product you enjoy not only gratifies your palate but also contributes to the flourishing of a bond that extends beyond business - a harmonious intertwining of diverse individuals committed to making a positive impact. Welcome to Mr. Tortilla, where every bite reflects our journey of taste, inclusion, and community upliftment.
Contactgegevens
1112 Arroyo St., 91340, San Fernando, Verenigde Staten
- mrtortilla.com
4,1
Goed
1K reviews
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I didn’t receive my order
I didn’t receive my order. They are charging me 213 usd of taxes that i cant pay. Ive been contacting your support to help me and the girl did nothing. The package is being sent back to you and i want my refund. No one helped. I just lost my money. Horrible experience
26 februari 2024
Antwoord van Mr. Tortilla
Hi there! Your order was refunded 3/6. :)
Antwoord van Mr. Tortilla
Hi Lisa,
Thank you so much for your kind words. We are thrilled that you think highly of our company. Your support means everything to us.
Cassie
Customer service
Customer service! Was excellent this time. I didn’t need to cancel and redo my order when I got it wrong. They modified it. Plus shipping was fast this time (though I don’t mind waiting to get fresh product.)
25 februari 2024
Antwoord van Mr. Tortilla
Hi Cliff,
Thank you for taking the time to leave such a positive review. We are happy to hear that you had an excellent experience with our customer service team and your shipment arrived quickly.
Cassie
I'm diabetic and love the low carb…
I'm diabetic and love the low carb option. I CAN EAT CHIPS AGAIN!!!!
25 februari 2024
Antwoord van Mr. Tortilla
There's nothing quite like the joy of indulging in your favorite snacks and we are honored to be apart of that experience for you. We are excited for you Denise!
Cassie
These are the best Tortillas
These are the best Tortillas. Quick delivery, fresh product, I will be a repeat customer for sure.
26 januari 2024
Antwoord van Mr. Tortilla
Hi Eva,
Thank you your fantastic review. We are thrilled to heat that you enjoyed them enough to be a repeat customer. Your satisfaction and loyalty means the world to us.
Kindly,
Cassie
Antwoord van Mr. Tortilla
Thank you for the kind words.
Deeeeeelicious!
My order of tortillas chips were delivered free delivery and quickly. They were packed fresh, professionally and came intact with none broken. The flavors I had ordered were delicious. Will definitely be ordering again.
25 februari 2024
Antwoord van Mr. Tortilla
Hi Jason,
Thank you for taking the time to share your experience. We are delighted to hear you had a positive experience. We take pride in packaging each order to ensure it reaches in the best possible condition.
Cassie
Antwoord van Mr. Tortilla
Your satisfaction is paramount to us, and we're committed to maintaining this level of excellence.
Great for bread replacement
I use them for my lunches and they are delicious. I cooked them and then made wraps. Can't wait to make tacos.
25 februari 2024
Antwoord van Mr. Tortilla
That sounds absolutely delicious! Using our products to create wraps for your lunches is a fantastic idea, and we're thrilled that you enjoyed them so much. Tacos are definitely another great option to explore, and we're sure they'll turn out just as tasty. If you ever need more recipe inspiration or have any questions, feel free to reach out. We're here to help make your meals even more enjoyable. Thank you for sharing your experience with us!
The chips are amazing!!
The chips are amazing!!! I tried all 4 and each bag was even more delicious! They are airy and light but crunch and very flavorful….I definitely will be buying more when I run out 😀
28 februari 2024
Antwoord van Mr. Tortilla
Your enthusiasm means the world to us, and we're excited to have you as a fan. Don't hesitate to stock up whenever you need a tasty treat—we'll be here to satisfy those cravings! Thank you for your support and happy snacking!
Antwoord van Mr. Tortilla
Thank you very much for taking the time to leave a positive review! We appreciate it!
The product is great
The product is great, the service as well. Frankly, I do not know what else to say. Excellent work around the board whether it’s the product or the shipping.
23 februari 2024
Antwoord van Mr. Tortilla
Thank you so much for your kind words! We're absolutely thrilled to hear that you're pleased with both our product and our service. Delivering excellence across the board is always our aim, and your satisfaction is our greatest reward. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Super service
Super service, fast delivery to New Zealand and most importantly great tasting products!
23 februari 2024
Antwoord van Mr. Tortilla
We're delighted to hear that you're pleased with our service and that your order reached you swiftly in New Zealand! Providing fast and reliable delivery is a top priority for us, and we're thrilled that you found our products to be delicious as well. Your satisfaction means everything to us, and we're grateful for your positive feedback. If you ever need anything else or have any questions, please feel free to reach out. Thank you for choosing us!
It needs to be easier to report a problem
My order was lost in California on its way to South Carolina and it was difficult to get in touch with them. Once I did, they were great and have followed up. I still don’t know if I like the product, since I’ve yet to receive it. The resolution was good enough so that if I like the product, I will order from them again.
23 februari 2024
Antwoord van Mr. Tortilla
Hi Leigh! We are sorry that you where not 100% satisfied. We have refunded you your order. Please reach out directly to cassie@mrtortilla.com and she will be happy to help you further.
Beurk
Beurk. The smell, the taste (and the aftertaste) - absolutely horrendous. I can’t believe I spent over 50 chf on this stuff which is completely inedible. Same reaction from 3 other people I let try it. We tried it fresh, toasted, in the air fryer.. so bad. I recommend to anyone thinking about trying this - DON’T. Now I’m stuck with 5 packs of this stuff.. BEURK
19 februari 2024
Review zonder uitnodiging
Antwoord van Mr. Tortilla
Hi! We are very sorry you did not like the products. Please email support@mrtortilla.com with your order number and we will refund you your order:)
Hello
Hello, I contacted you on February 12 about my order 677214. I believe the shells expire and less than a month from when I received them and I can’t eat them that soon they will go to waste y’all need to either sell this stuff in smaller sizes, the guy that answered was volume sales that’s the only person that would answer volume sales and he said that they were credited me back and sent me an email and I have yet to hear from you not good I guess I won’t be ordering again, unless I hear from
26 januari 2024
Antwoord van Mr. Tortilla
Hi there! Please email Cassie@mrtortilla.com. I looked up your order and on my end it shows it was refunded. Please email so that I can take care of this for you.
Cassie
Great taste and low in calories
25 januari 2024
First timer
UPDATED 3/15/2024: Updating my rating to 5-stars based on Mr. Tortilla's customer service. The quality of their products are already top notch, but add excellent customer service and that elevates their overall rating in my opinion.
First time trying Mr. Tortilla, and based on my first experience, I will try them again.
I ordered the Taco Time bundle of assorted tortillas and hard taco shells, plus the Crispy Chips Bulk Bag of the Black Truffle Sea Salt. The order came well packaged, but unfortunately, one of the 4 bags of hard taco shells came broken. I couldn't use them for tacos, so I ate them as chips.
As with any low carb tortillas or chips, they have that dry consistency to them, but not as bad as other low carb options out there. I like the variety they have and the flavors really come out in their tortillas. Since the tortillas aren't made with the usual flour, I don't recommend heating them up on a pan or directly on fire as they are thin and will get hard. I found that microwaving them kept the tortillas soft. The Black Truffle Sea Salt chips were also good. Again, not as dry as other low carb chips on the market. They are also hard enough to eat with a dip.
Had to knock off one star due to a bag of the hard taco shells being broken, but overall, I really enjoy Mr. Tortilla products and will purchase more of their products.
24 januari 2024
Antwoord van Mr. Tortilla
Hi please email Cassie@mrtortilla.com and we will definitely send over a replacement for the hard shells that where broken.
Great meal for dieters!
We are on diets, and this was a perfect meal for us. We used your tortilla shells and added chicken, tomatoes, avocado and onions, and they were absolutely delicious! Very few calories, and a great meal!
25 januari 2024
Best low carb tortillas in the market
Best low carb tortillas in the market. Quick shipping.
25 januari 2024
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