M&T Bank Reviews 241

Before M&T bank I was a member of People’s United bank which I liked very much and had never had any issues with. Since M&T has bought People’s United I have had nothing but trouble. The banking app and website constantly crash and I am unable to check my balance, make transfers, online deposits, etc. I have auto payments set up to transfer from my bank to my car loan and they have had issues where my payment doesn’t get sent for a week or two after it is due. Sometimes they follow up with an apology email but never any compensation for late fees/extra interest. This next issue may be more of a location specific problem but the two branches near me have issues with the ATMs quite frequently. I work nights and depend on being able to deposit my tips after work to pay my bills which means I have to use the ATM deposit feature since banks aren’t open. On so many occasions the ATM will take my money and once it gets to the final step says there is some sort of issue and returns my money. The debit cards are the ugliest shade of lime/booger green I have ever seen. They say they have a feature to order a custom card but this feature doesn’t work on the app or website, it just causes it to crash and reload. My checking account has been hacked 3 times in the last 18 months. Two out of the three times the customer service was rude and dismissive. Every time my account is hacked, it is done so online and all they do to remedy it is send me a new card. This most recent time they changed my PIN number without asking me, I had to find out through mail that they changed it. Please save yourself the stress and aggravation and use literally any other bank!

I have a RV loan through M&T and I pay online. It literally takes 4 days for them to process the payment. 4 DAYS!!! ONLINE!!
Even if you schedule it ahead of time, 4 DAYS like it's 1980 and I wrote a check.

I had a loan through M&T Bank and, after years of diligent saving, was finally in a position to pay it off early. However, the bank made it intentionally impossible for me to do so. Every attempt I made to settle the balance was met with roadblocks, evasive customer service, and bureaucratic red tape designed to keep me trapped in debt.

It wasn’t until I involved a lawyer that I discovered the real reason behind their tactics—hidden in the fine print was a staggering $20,000 early payment penalty. This was never made clear at the outset, and their representatives conveniently failed to mention it when I inquired about my payoff amount.

M&T Bank’s predatory lending practices are nothing short of deceitful. They actively punish responsible borrowers who try to pay off their debts. If you value transparency, fairness, and financial freedom, steer clear of this bank!

I wanted to twrite a review and I was shocked and to be honest, mortified by the negative reviews. I call the home owners assistance center to pay my installments. I just like the face to face service still. I spoke with a home owners assistance specialist by the name of Robert. Last names should be a secret. Now M@T have helped me in the past when the chips were down and I should have written one then. I just want to go on record that Robert received me wth such a warm greeting and I know these questions can be cumbersome and customers get impatient, but Robert was beyond kind and courteous. Robert, thank you for your excellent professionalism and kinds words.
Marvin

Definitely the worst major bank out there. Just tried to open a basic checking account and had to close it after 6 days. Their hyperactive fraud protection will lock you out of your own account 50% of the time. I couldn't even fund my new account as any attempts at an EFT failed and resulted in more calls to their customer service depts.

These departments are busy for a reason, as 'incompetent' is the nicest word I can use to describe them. I'm sorry I never really checked reviews as I wasted a ton of time in one week for the net result of closing my account before I could even fund it.

M&T bank is a low quality, outdated with technology, old fashion bank. their customer service is completely absent to assist the customer properly. their policies are so strict that forgets the etiquettes to properly serve their customers, I wish I could place -1000000000 as their ratings and I wish i had never done business with them. If you want to have a million to none service do business with them. I will never use them again.

Just needed help with my Zelle profile. I will be closing this account and opening with chase or citizens. Gave me the runaround all morning.

Deserves less than 1 star. Very deceptive in their interest that they charge for a camper loan. I would rather put my camper payment on a credit card than ever use them again. Was told incorrect information about interest charges, so we are closing our account tomorrow and will never, ever use this company for anything.

I have been dealing with customer service for 6 months. They tend to not answer my questions "when" they get back to you, its terribly slow. I have been asking and given numerous different answers on how to make extra payments on my loan. In addition my payment is due by 22 of the month, I have them set up to arrive on the 20th to their office, they did not post until the 25th then had the audacity to tell me my payment was late. We were steered to this Company by a broker. In my opinion after working with many banks. STAY CLEAR BANK SOMEWHERE ELSE.

Literally walked in sat down to open a account literally another customer walked in he kicked me right out the office and said sorry I’ll be with you in 15 min I do not recommend very unprofessional ladie should had waited she left is only fair for her to wait

If i could give them zero stars i would! In the middle of a loan modification because we are on fixed incomes and they want a contribution of $3000 that we don’t have. Total assholes to deal with.

I was moving my banking to M&T from Bank of America because of issues. However, after three weeks of having this account, I haven’t gotten a debit card. I haven’t gotten a credit card and I still can’t login to do online bill pay. This is just disgusting. I wanted to deal locally and I’m closing the account today. We consumers don’t have time to put up with this bullshit and that’s exactly what it is. They have not a clue what they’re doing so I guess I’ll just have to stay with Bank of America. Go pay for stadium licensing.

I needed to open a business account quickly. I made an appointment to see Julie Howard 20 minutes after I made the call. An hour later I had a business checking and a business savings account and was promised all documentation within five business days.

Julie was very efficient, knew how to process all the documents I had to bring and I had an open account 1 hour later.

Speed was of the essence since I was expecting a wire from overseas and needed all the account numbers etc.

First rate, professional service from Julie Howard at Manufacturers and Traders Bank, High Ridge Road, Stamford.

Had this bank for almost 3 years with a camper loan. NEVER get a camper loan ever!! Camper loans have high interest we knew this but every single loan we have ever had we could pay it down, not with M&T. they will just move the payment down the road. oh and if you decide to skip till that month. from the date of your last payment they will just rack up all those days you skipped a payment with interest even though they told you, you could skip. yes in the fine print but not all of use understood would that meant. So all those extra payments all those extra monthly payments. didn't do nothing! Customer service will tell you that you can not pay principal only at all period!!. You'll never be able to pay off this loan early unless you come in with full cash and even then im sure in the fine print somewhere they will say they will still get the interest of that loan even though you paid it off

Terrible I just cannot believe they sent me a letter that they will closed my account, when I questioned why, they said they cannot tell me.
I am very happy they did it anyway I have a better experience and service with my new bank
Please do not waste your time and bank with them….

I am writing to express my extreme disappointment with my recent experience with M&T Bank. I opened a checking account on their website on October 11th and set up a direct deposit for it. The first direct deposit was scheduled for October 16th.

On October 16th, I received an email from M&T stating that my account had been closed, with no further explanation. I called customer service to inquire about this, but the agent was unable to provide any details and advised me to visit a branch for more information.

I drove to the branch, where the bank clerks spent a considerable amount of time investigating my account but could not find any notes explaining why it had been closed. They promised to call me back with more information, but they never did.

A week later, I called customer service again to follow up. The agent said she would check with the local branch but instead transferred me to the branch line, which promptly went to voicemail. The greeting stated that for expedited service, I should call the customer service line.

This is by far the worst experience I have ever had with a bank. I urge you to consider carefully before opening an account with M&T Bank unless you are prepared to waste your time in an inexcusable manner.

If anyone from M&T is reading this, please do not respond with the standard reply asking me to call the customer service line. I have already done so multiple times without resolution.

Awful.. just awful. Apparently there is a limit on the amount of transactions you can make with your debit card irrespective of your balance. Meaning they will restrict access to your account even if you have money in it. But it gets better.... Not only did I i) NOT set this limit; but ii) They WILL NOT TELL ME WHAT THAT LIMIT IS. Now I know what you are thinking, that CAN NOT be right. Well, it is in fact 100% accurate.
But it only gets better... When you call the Fraud department and answer 7 absurd questions, make sure NOT TO HAVE A TONE in your voice, because apparently that is grounds for terminating the call.
So, despite having money in my account, not only did I have my card restricted for some reason I am not privy to, but then I was denied service for being upset about it.
I dont know who runs this joke of a financial institution, but it is an absolute disgrace... from start to finish.

Customer service is a joke! Secure messages in the account are not answered in 8 days. When you call in, you will spend 10 minutes pushing buttons and listening to recordings. No one will ever call you, even if you ask them to speak to you about a situation.

I can't wait to move my mortgage to a local bank rather that a big bank with no customer service. Sad!

TERRIBLE (what they call customer service) 3 weeks and no call back from anyone in records. Call center is useless. Have spent over 4 hours being tossed back and forth with everyone passing the buck. Still no resolution. Will be filing a complaint with Banking Commission. DO NOT USE!

9/26 I opened my account, and nothing looks wrong. There was no hint I needed further action or documents.
9/29 I received a DocuSign email, filled it and scanned my ID online.
10/2 I still cannot fund the account, all my deposits have been reversed. M&T csr says "it's still under review that's why it's frozen. You can wait until Thursday to call back."
10/4 My two savings accounts that I used to fund the M&T account both got reversed and frozen (that I have to call each to resolve it). I called M&T again asking if I could close the account and delete everything I had with them. Their rep told me I cannot do anything unless I go to a branch. The closest branch is 30min away and only open 9 to 4.
10/7 Called 3rd time. After 3 phone holds and transfers to 'another department', they told me the account ban has been lifted on 10/5 but I have to "call another fraud department to lift the online client ban". Here we go again on the 4th call.

M&T is the biggest joke I ever knew.