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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... Toon meer

Beoordeeld met 5 van de 5 sterren

Everything worked smoothly transferring all our data from Dropbox to SharePoint. Couldn't be happier with the results. Also, with the few issues I did have, support was quick to assist in resolving th... Toon meer

Beoordeeld met 2 van de 5 sterren

Used MultCloud for a few weeks trying to manage files across google drive and onedrive. The core idea is exactly what i needed but the oauth connections kept dropping every couple of days and i ha... Toon meer

Beoordeeld met 1 van de 5 sterren

Bonjour. Si j'avais pu mettre zéro étoile, je l'aurais fait. Je viens d'acheter une licence en trafic illimité pour un an. Pratiquement 150 € jetés à la poubelle car aucun transfert n'arrive au bout.... Toon meer

Bedrijfsgegevens

  1. Cloud opslagservice
  2. Cloud computingservice
  3. Harddisk- en opslagservice
  4. Softwarebedrijf

Geschreven door het bedrijf

MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

206 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 31% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

le transfert de mon compte flickr vers google photos

Le transfert de mon compte flickr vers google photos ne fonctionne pas.
Dans un premier temps les taches ne fonctionnaient pas du tout.
Suite à plusieurs demandes auprès du support, elles démarrent mais se bloque après le transfert de 1000 photos...
le technicien me propose de relancer la tache comme seule solution.
créant au passage une multitude de doublons .

Je déconseille ce logiciel.

12 mei 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Cher Pascal,

Nous nous excusons sincèrement pour l'expérience que vous avez vécue. Vos commentaires sont importants pour nous et nous voulons vous assurer que nous traitons activement les problèmes mentionnés dans votre avis. Notre engagement est d’améliorer et d’élever continuellement la satisfaction globale des utilisateurs.

Cordialement,

Beoordeeld met 1 van de 5 sterren

A fuir. Arnaque

C'est un scandale. Leur outils ne fonctionne pas : je n'ai pas pu transférer mes fichiers ni mes emails
Malgré une dizaine de tentatives sur des dossiers plus ou moins gros, rien ne fonctionne. Leur site ne fonctionne pas : impossible de me désabonner en ligne. Leur service client est aussi incompétent : pas de réponse à mes emails leur sommant de suspendre mon abonnement.

A ce stade j'envisage de saisir la repression des fraudes s'ils ne répondent pas rapidement.

6 mei 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Cher Pauline,

Nous nous excusons sincèrement pour tout inconvénient causé.

Pour accélérer la résolution de votre problème, veuillez nous communiquer votre numéro de ticket de service client. Notre équipe d'assistance vérifiera et résoudra rapidement votre problème.

Si vous ne savez pas où trouver le numéro de ticket du service client, veuillez vous référer à l'e-mail qui vous a été automatiquement envoyé lorsque vous avez contacté le support client pour la première fois. Dans l'e-mail, vous trouverez un lien vers le ticket. Cliquez sur le lien pour découvrir le numéro de billet qui vous a été attribué.

Sincèrement,

Beoordeeld met 4 van de 5 sterren

It works. Tested for different clouds

It works. We have tried a couple of different clouds. Microsoft365 Sharepoint, onedrive, onedrive for business, Google Workspace, Google drive. At first we had an issue with Sharepoint not connecting but that was due to another migration tool being active at the same time to the same tenant. Support is okay. A bit slow in response but eventually you will get there.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Service unfortunately wasn't right for my needs

I tried to transfer some fairly large files between 2 different platforms, one of them being Dropbox, which is notoriously slow when downloading. I hoped that transferring to Google Drive and then downloading from there would be faster, but unfortunately not.

I contacted Multcloud support and told them that the service didn't work out for me, and they very graciously refunded my money straight away.

6 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not suitable for large volumes of data

The service only works for small amounts of data. When I tried to move millions of files for a project, it took forever. I asked support if there was a way to speed things up, even if it meant paying more, and they just told me to break it into several smaller transfers instead, which wouldn't have really helped. They blamed it on bandwidth limitations and the capabilities of the clouds we were using. Personally, I don't think AWS has these kinds of bandwidth or speed issues. Basically, the tool isn't designed for large projects and won't be useful if you have a lot of data to move. And then, there's also the issue that the tool isn't reliable.

Clearly, if I'm leaving a bad review, it's not just because I had a bad experience, but also because the company isn't clear about what their service can do.

25 maart 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Hi Mickael,

We apologize that our product did not meet your expectations and did not solve your problem as anticipated.

We would like to assure you that we take your concerns seriously, and customer satisfaction is our top priority. We've offered a 14-day unconditional money-back guarantee and if you wish to proceed with a refund, kindly provide us with your reference number, and we will expedite the refund process promptly.

We value your feedback and are committed to continuously improving our product and service. Your experience will be taken into account as we work towards resolving the issues and providing a better user experience in the future.

Best regards,

Beoordeeld met 2 van de 5 sterren

Scamed

The service doesn't work

12 maart 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Hi Vico,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Beoordeeld met 1 van de 5 sterren

Don't waste your money if you are…

Don't waste your money if you are trying to do a large one time sync.
70Gb transfer between Dropbox and OneDrive.. after 30min calculation their speed is 80kb/s.. that'll take 240hrs.
Do it manually

2 maart 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Hi Tom,

We apologize for any inconvenience you may have experienced. Have you contacted our support team yet? Our dedicated team will promptly address your concerns and provide feedback to our IT development team. We are committed to resolving any issues you encounter and delivering the best possible service to ensure your satisfaction.

Please don't hesitate to reach out to us at support@multcloud.com, and we will do everything we can to assist you.

Best regards,

Beoordeeld met 1 van de 5 sterren

Don't waste your money!

As the title says, don't waste our money!

First of all, they are advertising features that are limited, for instance “Real-time synchronization between two cloud drives” is limited to two (2) tasks, and they don’t tell you that until you have signed up and try to enable more than 2 tasks.

Secondly, the platform is not stable! I created 6 scheduled sync tasks, but 2 of them does not run as scheduled.

Thirdly, their support is almost non-existing. When I encountered the issues with the above mentioned tasks, they fixed the problem the first time, but just 9 days later the tasks stopped working and they have not been able to fix it (same issue with the same tasks), Since their ‘fix’ did not work , I asked to be refunded the money I paid for the ‘Lifetime – Unlimited’ subscription I had purchased, but I was told that they couldn’t as I was outside the 30-day refund policy, which I can’t find anywhere on their webpage, and which should not have any bearing, as I am not asking for a refund because I changed my mind, but because the service is not stable and they can’t fix it!
After pushing for a solution (or a refund) several times, they have stopped answering my emails.

Update February 20, 2024
It's getting better (sarcasm)...
They finally replied on February 18, 2024...5 days after I informed them that their 'fix' did not work.
They apologized the delay and blamed it on 'holidays and mountains of email responses'...which begs some questions...1) why do they advertise 24/7/365 Support on their website when they apparently shut down over the Chinese New Year...and 2) are the 'mountains of email responses' other angry customers?
Anyway, they came up with the brilliant (sarcasm again) fix, that I create two new tasks.
So I did that...and yes, now those two tasks have been working for a little over 24 hours, but at the same time, two other tasks stopped working...

So save yourself the headache and stay away from this product...it's not worth it!

13 februari 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Dear Boe,

We sincerely apologize for any inconvenience caused.

To expedite the resolution of your concern, kindly share your Customer Service Ticket Number with us. Our support team will promptly verify and address your issue.

If you are unsure where to find the Customer Service Ticket Number, please refer to the email automatically sent to you when you first contacted customer support. In the email, you will find a ticket link. Click on the link to discover your assigned ticket number.

Sincerely,

Beoordeeld met 5 van de 5 sterren

game changer service

MultCloud is a game-changer for anyone who utilizes multiple cloud storage providers. Whether you're a professional managing files for work or an individual juggling personal data across different platforms, MultCloud streamlines the process with its intuitive interface and robust features.

One of the standout features of MultCloud is its seamless integration with popular cloud storage services such as Google Drive, Dropbox, OneDrive, Box, and many more. With just a few clicks, you can connect all your accounts to MultCloud, giving you centralized access to your files scattered across different platforms.

Transferring files between cloud services has never been easier. MultCloud's intuitive file transfer interface allows you to effortlessly move files from one cloud platform to another with lightning speed. Whether you're migrating large datasets or simply organizing your files, MultCloud ensures a smooth and efficient transfer process.

But MultCloud isn't just about file transfer – it's also a powerful file management tool. With features like file syncing, scheduled transfers, and cloud-to-cloud backup, MultCloud empowers you to take control of your data and optimize your cloud storage workflow.

Security is a top priority for MultCloud. Your data is encrypted during transfer, ensuring that your files remain secure and protected throughout the process. Plus, MultCloud adheres to strict privacy standards, giving you peace of mind knowing that your sensitive information is in safe hands.

What truly sets MultCloud apart is its convenience and versatility. Whether you're migrating files between personal and work accounts, consolidating data from multiple cloud platforms, or simply looking for a more efficient way to manage your files, MultCloud delivers unparalleled convenience and flexibility.

In conclusion, MultCloud is a must-have tool for anyone who relies on cloud storage services. With its seamless file transfer capabilities, intuitive interface, and robust features, MultCloud simplifies the process of managing files across multiple cloud platforms. Say goodbye to the hassle of manual file transfers and embrace the convenience of MultCloud today.

14 februari 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Seemed promising, but poor support

Seemed promising, but then as time went on and we started to do bigger migrations on an unlimited and paid account files and folders starting going everywhere! Sent support emails and no answer whatsoever. I don't think service has any commercial value or relevance in our opinion

2 februari 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Hi Jack,

We apologize for any inconvenience you've experienced. We have checked and our support team has now responded to you. You can check your email box. Your feedback is important to us, and we want to assure you that we are actively addressing the issues mentioned.

Sincerely,

Beoordeeld met 1 van de 5 sterren

Terrible Company and Product

I reached out to their customer service on behalf of two different companies from two different emails. They did not respond or follow up. One company decided to go ahead and use the service. Multcloud was not able to perform the functions required and in my opinion their advertising was deceptive. Overall a terrible company that doesn't want your money and doesn't even bother to respond to customers.

24 januari 2024
Review zonder uitnodiging
Logo Multcloud

Antwoord van Multcloud

Dear M B,

We sincerely apologize for any inconvenience caused.

To expedite the resolution of your concern, kindly share your Customer Service Ticket Number with us. Our support team will promptly verify and address your issue.

If you are unsure where to find the Customer Service Ticket Number, please refer to the email automatically sent to you when you first contacted customer support. In the email, you will find a ticket link. Click on the link to discover your assigned ticket number.

Sincerely,

Beoordeeld met 4 van de 5 sterren

The platform so far is easy to use for…

The platform so far is easy to use for any simple being who just wish to make some movement of files from one cloud drive to another. No bad experience yet, though, I may attribute the slowness of transfer from the traffic bandwidth i suppose. But overall, things are doing good! Thumbs up to all of you MULTCLOUD TEAM!

16 januari 2024
Review zonder uitnodiging

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