Museum Selection Reviews 

Haynes motor museum is a perfect day out,for the enthusiast, but does offer entertainment for the kids. The halls are well laid out. The "Red hall was a plethora of all things red.
This was my third visit over the last 12yrs I'm sure it's got bigger? With different cars than I remember.

I have received my 5th clothing item from Museum Selection today. I have been buying clothing from them in the last 2 years. Everyone, in every country I go, admires my dresses from the Museum Selection and they think that they are from an expensive brand. All ask me the name of the shop. These clothing items are well made, well fitting and made with beautiful, thin cotton fabric. I always check their website to see if there is a new addition to their clothing collection ence I trust them. Delivery may be a bit slower than they promise but arrives under a week, so worth the wait. Now that I trust their clothing quality and fitting, I thought that I should write about my positive experience. We always write about negatives but don’t bother with positives. I belive that they deserve to be praised for their clothing collection.

Terrible quality products- after a 5 week wait to receive a parasol & a bench, the bench arrived in a broken box & was broken inside. The parasol was made of cheap nylon, & the wooden looking pole was made of flimsy metal, painted in a wood effect. It was nothing like the picture on the website- just a very cheap China made product. I'm asking for a refund but suspect there will be issues with this too. I will be pursuing this through the trade description act, if their response is unsatisfactory.

I ordered the Butterfly Wall Art and was disappointed to see rust already forming on it - I wanted to hang it indoors but it looks already 'weathered'. The small flowers at the end were also caught in the packaging and bent.§

Very interested to read another review having experienced the same problem as I have written below

I would advise people to be very, very careful before ordering anything from Museum Selection. A friend bought something for me and had it sent directly to my address. I have been inundated with brochures ever since which just keep coming filling my letter box with rubbish.

They sold my friend's name with my address to numerous sister companies without our permission

I recommend anybody to be very careful when buying from this company

| never write poor reviews. I prefer to commend people. However, this has been a huge nuisance and I think very wrong not obtaining permission before giving out names and addresses

Wanted to return earrings, found you can’t if ‘seal broken’. Spoke to a lovely customer services lady who is going to take further to try to help me. And they have refunded. Very impressed with their ability to listen and take prompt action.

Sell your details on to third parties and then you get bombarded with junk mail from charities.

Based on my experience I would avoid purchasing from this business.

Acquis un cardigan sans manches Fairisle.
Le pull présenté sur le site ne porte aucune étiquette.
Le lieu de fabrication n'est nulle part précisé.
À réception, je découvre que ledit cardigan, très médiocrement tricoté, a été fabriqué au Népal pour Pachamama qui vend ce même tricot quasi moitié moins cher (79,99€) ! La chose est si affreuse que je ne peux décemment la donner : elle finit donc à la poubelle.
La loi du commerce, certes, n'est pas tendre, mais ici domine le sentiment (dissimulation de la marque du fabricant) d'un manque sérieux de loyauté.
En tout cas, je n'y reviendrai pas et vous invite à la plus extrême prudence...

The item I ordered did not meet description in the catalogue. It was a flimsy piece of cardboard, we I called to complain I was told to return it at my expense and then I would receive a refund. The person I spoke to kept quoting the description in the catalog. It was a forest railway advent calendar. After this experience I will not be using them again.

Placed an order for three items, one of which was a sunflower brooch. When the parcel arrived I couldn't find the brooch. I checked the order and and shhk out all of the packing paper. (There was a lot).
The brooch was wrapped in the packing paper. Thankfully I found it or it would have gone to the recycling bin with the packing paper. By the way everything else was packed very well

My wife and I have bought from Museum Selection a number of items over many years. Recently we returned three items. We were refunded for two. I contacted the company and the third items was immediately refunded. Unfortunately the £22.38 refund for the first two items which I was informed had been refunded on 30th July this year has not appeared in my bank account. I have emailed the company a number of times and all they will say is 'contact your bank'. As this has never happed to me before I know it is not a problem with my bank but with Museum Selection. If necessary I will take legal action if they do not refund my money and will never buy from this company again.

I loved the gifts I ordered for Christmas. However I must have unwittingly ticked or not ticked a box. My data has been sold to a variety of charities I’m now getting inundated with mail wanting donations. All have said my data came from the museum selection originally. They have advised me to sign up with the mailing preference service to enable it to stop.

Unlike other customers we have always been very pleased with our products. However there is a problem with delivery, since they have stopped using DPD and are now using royal mail I am disappointingly getting deliveries at 7.30 at night. We are disabled so this is not good for us.

I feel I have been scammed. A 'first time buyer' offered a 10% discount. Except it doesn't happen. Supposed to receive an email with discount 'code'. No such email. Apology from 'customer services' - more lack of any services.
I have bought a product because it was itemised by a friend for a special birthday but at full price PLUS 10% delivery. Yes, feels like a rip off...

Tried to purchase a bookcase, which was stated as being 'pre-order'. A couple of days later this order was cancelled, and I was told 'not in stock'. Well, I knew that, as I had bought a pre-order item. I complained that the unavailable item was still on the online shop. I was told it would be removed, which it eventually was. A week to 10 days later, guess what? It is back on the shop again. I will try to buy it again, but wonder if the same thing will happen, and my money will be returned. If it does, I will be sure of some fairly shady goings on here.

ok great little silver pendant, however is it sterling silver?? why is it not marked 925 at least??
WHY do they not put a card in with the phrase that is engraved on these things?? Especially when it is a gift and a bangle costs £125 not cheap!
Presentation box is a bit underwhelming and nearly £6 for delivery? still takes 5 days to come.
In all product is delightful if it is real silver
How can they sell your information on?? (as per review below)

PS. January 2025 on top of all that they have just hiked the price of by £3 really? in addition chain is much shorter than in picture.

The item I bought was not of good quality and this would make me wary of buying again.

The most annoying aspect of the transaction is the way they have sold my information to other companies and charities. I know it was them as the new mail comes with the same mistake in my name which Museum Selection make. I am now inundated with charities with which I have no relationship or affinity requesting money from me! Wouldn’t go near them. If I could have given them no stars I would.

Première commande faite à cette société : un article qui nous a convenu. On l'a gardé. Pas de suite donnée.

Seconde commande : 4 articles commandés dont 2 renvoyés car l'un n'était pas conforme du tout avec la photo du catalogue et l'autre ne valait vraiment pas le prix. Retour des 2 articles en question dans les temps et conformément aux conditions. Il a fallu 4 appels téléphoniques pour obtenir enfin le remboursement au bout de plus d'un mois et demi. Des appels extrêmement pénibles car les 2 personnes auxquelles j'ai eu affaire sont d'une grande mauvaise foi et très désagréables. Et en tous cas pas dignes d'un service clients. On est très mal traités et ne pas attendre d'excuses : ils ne savent pas ce qu'est le respect dû aux clients. A présent, cette maison ne fait plus partie de mes fournisseurs.

Not happy with oranges in brandy. Way too many cloves - it was like eating a pomander.