Mutual of Omaha Reverse Mortgage Reviews 

My experience was wonderfull. Very professional staff.

I’m not sure how a 4.8 rating can be acquired if the loan reps are not calling anyone back or when they do answer their customer service line, they transfer you to someone that’s on speaker phone a woman by the name of Irene, she said she was not on speakerphone, as if I am an idiot, I sent here a competing rate offer, she did not respond, instead she wanted me to reference back to someone I spoke with last year who doesn’t work there anymore, and unwilling to provide any information and unwilling to offer any numbers or take me off that speakerphone. This is not professional. Another rep called today, let’s see what happens, at least he didn’t have me on speakerphone .
I will edit my review if I am provided with good customer service. Please do not ask me to change my review until I am satisfied with your service.
Customers should be aware and afforded honest reviews and this is an HONEST REVIEW. I advise consumers to vet VERY CAREFULLY.

Evie and I were very pleased to work with Mo Busheri. His exceptional knowledge, kind nature and supportive patience throughout this entire loan process made us feel at ease. Mr. Busheri's communication skills were exceptional, and his clear explanations and personalized approaches made complex procedures easy to understand.
Mo was good about calling us about the next process during our journey. We highly recommend Mo
to future applicants.

My loan offers was a gentleman by the name of Liv Hoyer. Liv was very patient and professional. He never made me feel as if he was avoiding my calls and my questions were answered promptly. Liv gave me a sense of security even when I had a moment of doubt..that's what experience and caring about you clients is all about. That's all we as seniors want from a good company.. great agents. Thank you Mutual of Omaha for the service provided, again thank you Liv for you wonderful service.
Sincerely: M.D Bright

Aaron Pecotte was super easy to work with, answered all of my questions, and provided above-and-beyond professional service-THANKS for a GREAT experience!!

WORKING With John Briggs was a great experience i had a lot of questions but John was extremely Patient and professional. He explained every detail clearly . I Highly Recommend him to Anyone Looking for a Smooth Mortgage Process.

I have never felt it necessary to write a review for any one before, but I feel that John Briggs was an honest person and truly cared about the people he was talking to in order to help them through the loan process. Most of the time I thought I was just another number to them. He was able to answer all questions I had.

Alaina made us both very comfortable guiding us through this loan .
She explained everything thoroughly.
We appreciate being able to contact her anytime and her answering any questions we had .
She has a very pleasant voice 😊

I was referred to Mutual of Omaha by "AI" as the best Reverse Mortgage Company. Our agent, Peter Marcus, was assigned to our application and he made our Reverse Mortgage Possible. Due to the extreme complexity of our application, my wife and I had been rejected by other financial institutions for Reverse Mortgage consideration. Peter took the time to research our application and outlined a course of action. He reviewed each step and recommended solutions to any issues. Underwriting had many requests, each of which were explained to us by Mr. Marcus. We responded as requested. The highest standards of integrity and morality were always maintained. Although our process took much longer than initially anticipated, we eventually crossed the finish line. Our lives in retirement are now secure thanks to Mutual of Omaha and Peter Marcus. They make an awesome team. FIVE STARS does not fully convey our satisfaction!

Allaina was a joy to work with and kept me informed every step of the process. Rosie did an exceptional job with the processing.

This is very serious. Today, I called a number listed for refinancing my reverse mortgage, 800-511-6783, then I was told to call what turns out to be their customer service number also listed on my Monthly Reverse at 866-654-0020 which my cell phone alerts me as a telemarketer scam call to "Champion Mortgage," with an "!" in red, not Mutual of Omaha Reverse Mortgage and the woman didn't answer the phone in "a normal" kind of way, like "hello," and of course won't give out her last name, though they know your name... it's more scamming, and the call preferences with "this call is being recorded (as a means for) collecting a debt." I just wanted information about refinancing my reverse mortgage, and it was clear to me she was more part of the scam... I'm a pretty bright guy... this was a large mistake, for a number of reasons, and the way I've been treated by their customer service agents over the phone, and as I've complained on other websites, the people who were paid 7,600.00 in fees for this loan, which I'll have to pay off, were not only unprofessional, but abusive was really extortionist as well... "I'm going to have my partner..." (implying you may not get the loan by the way you're speaking to me now) right up until granting the loan.

Update:
"We take your concerns seriously," well I did call that number and after at least 5 minutes of ads and bs, no they DON'T take your concerns seriously, you're being recorded "in order to repay a debt." I also sent them emails twice to that email address. No response. Ok, criminals are criminals, period. What should happen to all the dishonest and criminally minded people in the world?

Cliff Townsend was my go to guy who helped me in any way he could.
Everybody that I dealt with with Mutual of Omaha has helped me out tremendously and compassionate.

Cliff townsend went above and beyond helping us through the process. Any time we had questions we would call him and if he did not have the answer he would get it and get back with us asap

My mortgage officer, Alainna he was very helpful and patient and guided me through the process… She was very easy to reach when I needed her or had questions… Extremely responsive and helpful…

Peter (and his staff) was very knowledgeable and guided us through the process always explaining clearly what was happening and why. When we had a couple problems along the way he gave us excellent advice and was very encouraging and helped to get it sorted out. Peter is a fine person and a pleasure to visit with and deal with. We couldn't have had a better experience!

I am so glad to have had John Briggs from Mutual of Omaha in San Diego to work with my wife and me on our reverse mortgage, from early May thru this week (July 23rd). John was always available for many long conversations which allowed for detailed insight and understanding. Everything worked out so well... my heartfelt gratitude to John and others on his team !

A gentlemen by the name of Peter Marcus and his immediate Supervisor were terrific. They helped me navigate the whole process I was involved in. From all the paperwork required to rendering explanations when necessary. Thank you both for all your time and assistance.

I was anxious about taking the step of getting a reverse mortgage but Peter Marcus made the process easy and put my mind at ease. He is very knowledgeable about this process and was very helpful at every step along the way. He is a very pleasnt, likeable person to do business with and at the end I feel he is a my friend. I definitely recommend him.

I’m happy with the company and grateful the loan process worked out. That said, there were a few bumps along the way—mainly delays and communication gaps. Strengthening responsiveness and urgency would make the experience even better.

Aaron was extremely knowledgeable, easy to work with and VERY genuine. He helped to create the best experience and results possible.