mycar Tyre & Auto - Southland Reviews 

I would give these guys zero stars if I could.

I made the mistake of booking my car into the Southland Mycar Tyre & Auto Centre on Saturday, and I can only describe my experience as appalling.

They called me to say they couldn't remove my wheels because each one had a VW locking wheel nut and the key was missing from my car. I was very surprised they didn't have a universal removal tool or another way of dealing with it. YouTube is full of videos showing people removing locking wheel nuts with nothing more than a socket set. The manager who called me, however, wasn't interested in finding a solution. He simply couldn't have cared less.

After spending $60 on Ubers travelling back and forth, I was left with nothing.

I then called Bob Jane in Moorabbin, and they said, "No problem at all. We have a tool that can remove those, and we'll replace the locking wheel nuts with standard wheel nuts." It was that simple. Why couldn't Mycar come up with the same solution?

To make matters worse, I had paid using Zip Money. The receptionist didn't know how to process the refund and asked me to present my Zip card from my digital wallet. Unfortunately, she processed the refund to my Zip Pay account instead of Zip Money. As a result, the refund has effectively disappeared, and I'm now more than $1,000 out of pocket while I try to untangle the mess. I now have to provide paperwork to Zip in the hope of recovering my money.

I seriously doubt these guys have the skills to do anything beyond pumping air into tyres, let alone perform more complicated mechanical work. From start to finish, the whole experience was an absolute nightmare.

First time using mycar, impressed!

Always a great experience when I take my car to mycar Southland. Their professionalism and honesty is second to none.

Efficent,staff were friendly.
Excellent experience

It was a free repair. Service fast and efficient without notice or appointment

Easy to call or book appointment on line. Staff at MyCar Southland always helpful, friendly and professional.
Basic servicing well priced. If any other work required they always call with pricing. Full servicing with tyres and roadside assist options.
Must be my seventh year now and trust the team 100%. Backed by national support.
Congratulations team MyCar.

New tyres and wheel alignment.
Great service with a smile and value!

Very knowledgeable and honest could be little cheaper price wise.

explained what was necessary and what could be done later

I cannot speak highly enough of the staff at Westfield Southland. Every member of staff that I have dealt with over the last few years there has been exceptional. Friendly, knowledgeable, experienced and always so helpful. I have no doubt that everyone who has been there has had the same experience and I recommend that you check them out first, the next time you need your car attended to. Unparalleled customer service!

Great service
Feedback on car after the inspection was great

Excellent customer service and happy to have my car serviced here. Always reliable and trustworthy.

Great customer service and they didnt try to rip me off.

Interaction & explanation of future work to be done other than the service & new tyres on the day.

Excellent customer service

So helpful and proactive. I arrived at short notice without an appointment and they immediately diagnosed a nail in my tyre and fixed it within an hour

GREAT STAFF AND PERSONNAL ATTENTION. GOOD PEOPLE TO WORK WITH

Great service. Quick, friendly and honest.

Fast efficient service with welcoming staff at Southland centre