My order from myDelibox arrived today ,the box arrived open but luckily nothing was missing or broken, I asked the delivery courier he said he doesn't know why is open, apart from that the product a... Toon meer
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Lees wat reviewers zeggen
Salve, fatto ordine domenica, oggi venerdi non è arrivato nulla, premetto che ho fatto la consegna normale ed è indicato 2-6 giorni ma li trovo eccesivi, l'altra volta ho pagato per la consegna ve... Toon meer
We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Toon meer
A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Contactgegevens
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, Verenigd Koninkrijk
- info@mydelibox.com
- mydelibox.com
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Heeft 75% van zijn negatieve reviews beantwoord
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Products are excellent and they are…
Products are excellent and they are very precise a d reliable.
Quick delivery
Quick delivery, efficient, safe packagings and always good product
As usual great service at great price…
As usual great service at great price thanks we will buy again and again and again
I am always happy but offers and bulk are always the same
I am always happy with deliveries. Only frustrated that there is no frozen food and sometimes it's difficult to reach the total for free deliveries.
Order was never delivered - Ignorant costumer service
Update on reply:
-Parcelforce never attempted to deliver as I was home! I mentioned this on my email and you never replied on this point! Also if it was true that a delivery would be attempted and I was unavailable, parcelforce would try to either redeliver the next day or leave me a card. This shows that this was not the issue as with one attempt the parcel doesn’t return to the sender..
-you never attempted to call me and you did not apologise once on your emails ! If in doubt please provide me with a email so I can forward you all the email tread!
-I asked for a refund or to resend me my order. You said that you will refund me only when you receive back the order in your warehouse. When the order was delivered back to you, only then you refunded which is far from great costumer service, it’s just what is expected !
I always support small businesses but your response and way to avoid responsibility and change facts in your reply is concerning! I will be happy to post publicly our email trail where you “apologised multiple times” !
Original review:
I made an order mainly with baby food products and was shipped 7 days later. On the day of delivery via parcelforce the tracking was updated as “returned to the sender”. I contacted delibox via email to ask why the parcel was rerouted back to them and basically replied with an email template that they will refund me when the parcel is returned to them. No explanation why the parcel was returned to them, no willingness to reship it, no apology ! Terrible ! I will never use them again ! Luckily I ordered the same products from another website and they delivered the next day..

Antwoord van myDelibox
Beautifully wrapped
Was a present for my sister after a stay in hospital and she was absolutely delighted with everything. Small egg pasta is impossible to find in shops near to her so she was very pleased with those
long term customer
I’m a long term customer
Very good prices.
Professional.
Perfect packaging!
Good experience with mydelibox.com
Good experience with mydelibox.com. 6 jars of Barilla pesto without garlic. Quite difficult to find in the UK. I've got nothing against garlic but this is very tasty. Good remaining shelf life. No plastic packaging used - very important to me.
Soo thankful
Everything came right on time good delivery thank you loads
Top customer service
Order placed and arrived with a day of delay, super excellent customer service as the box arrived slightly damaged and we kept the goods as the refund on some items!
Super recommended!
The company is AMAZING EXCELLENCE…
The company is AMAZING EXCELLENCE QUALITY VERSUS PRICES . I wish I found before . I highly recommend them
Great grocery choice
Great grocery choice, quick service. Would recommend to anyone who likes Italian food!
Good place to shop for Italian products
Great selection of Italian products for what I need while I’m in the UK. Shipping timeframe if ok as well and you get free delivery if your order is over a certain value.
Great product selection
Great product selection!
Superb packaging!
And of course the real taste of Italy❤️
Very efficient fast service and top quality items
Very efficient fast service, beautifully packaged, large selection of top quality items at very reasonable prices, I will definitely order again
Very happy with the extra care was…
Very happy with the extra care that was taken to package items. Everything I ordered was correct 💯 and all items had a good sell by date. Will definitely be buying again from myDelibox. Grazie
Fast and efficient
Fast and efficient! Good value on most products. Looking forward to try them all. I didn't put a full 5 stars simply because the biscuits were packed arrived a it squished!
Everything was right
Everything was right, nothing broken and in time with the delivery. Good job
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