MyDocExpress Reviews 

General Consult wasn't helpful at all. The consultation/communication was closed prematurely (due to a glitch) even though I had asked a follow-up question and was still expecting a response.

Since they’re a fairly new company, I understand that some processes may still be improving. However, I was also disappointed that they initially couldn’t process my refund, and their support email address wasn’t working, which made it difficult to get assistance.

Edit/Update: Their alternate email address, admin@mydocexpress, is working, and this is where they reached out to me to process my refund. I appreciate them taking the time to personally discuss the issue and reach out to me.

That said, I still believe the UI/UX and overall customer support process could be drastically improved to prevent these kinds of issues from happening in the future. Clearer communication channels and a more seamless support process would make a big difference, especially for a company that is still growing.

I’m leaving this review not just for my personal experience, but also as constructive feedback that I hope the company can use for improvement and that future customers can be aware of. I appreciate the effort they made to address my concern and hope they continue improving their service.

It absolutely helped me get a valid excuse for my studies totally recommend!

My experience was very great, I get to have my medical certificate for absence of work in just a matter of 10 minutes of waiting. I saved time and effort going to on-site clinics for it.

amazing, fast and reliable

I'm glad I gave it a shot when I first discovered it, now I recommend it to people I know. It is a bit expensive, but the convenience is important. No questions asked by my employer.

Legit service, fast and reliable

Very fast accommodation and very accurate results. The certificate was also valid upon using this for my return to work.

For Sick Leaves, this is my go to as it is fast and transparent.

This site is so convenient and the service is fast

Very fast and reliable transaction,In less than a minute they gonna provide you documents that you needed,Highly recommended..☺️

I had my doubts at first but these guys are legit. big help for people like me who cant find good clinics.

highly reco for bpo employees!!

Very Convenient and less hussle, recommended for those patient needed for this fast review.

Legit and 2nd time i use My Doc Express it easy to get a result not unlike other online consultation

Very disappointed with the service from MyDocExpress. I escalated my concern regarding a payment issue, expecting a faster resolution, but there was still no prompt or meaningful response.

The automated system kept indicating that my payment was incomplete, despite the fact that I have a payment reference number confirming that the transaction went through. This makes the situation even more frustrating, especially when the payment can be verified through the reference number provided.

What made the experience worse was the lack of responsiveness through email. Despite reaching out and escalating the concern, I did not receive the timely assistance I expected.

If a customer has already provided a valid payment reference number, the issue should be investigated promptly rather than relying solely on an automated system that continues to flag the payment as incomplete.

I hope Doc Express improves its customer service and escalation process. Payment-related concerns require timely and responsive support, especially when the customer has already provided proof of payment.

I DIDNT RECIEVED MY MED CERT BUT I ALREADY PAID 450