Mydreamflight Reviews 

ComfyTickets Ltd made booking super easy. Great service and hassle-free tickets. Spoke with Armaan who was very helpful.

If you read one review, let it be this one. I hate leaving bad reviews, but the mental gymnastics this company put me through were unbelievable. I hope I can save others from the headache I went through.

I first spoke to a lady, who helped me book flight tickets. I paid a deposit to secure the booking and was told the final payment would be taken 10 days later. When I received my confirmation email, I noticed I had been charged for extra luggage, something I was never asked about. I called back and requested it be removed. I was told it wouldn’t be a problem and that I would receive an updated confirmation shortly. Hours passed with no email, so I followed up, but got no response for days.
When I finally reached the same lady I had spoke to earlier again, she reassured me everything was fine and that they were just waiting for the airline to confirm the luggage removal. She said it would be sorted before the final payment date.

A week passed with no update, and with only a couple days left before the final payment, I called again. This time I spoke to a man whom immediately spoke to me in a condescending tone, telling me all I needed to do was send an email to “regenerate a new booking” and that the lady from the original booking would call me on the due date to take payment. I politely asked why she hadn’t told me this earlier and why the luggage issue still wasn’t resolved. He told me I was being “difficult” for asking a simple question and insisted everything would magically be fixed once I sent that email. Despite feeling disrespected, I went along with it because I urgently needed to secure the tickets.

The final payment day arrived. I was told the original booking lady would call me at 9am. At 9:30am, after no call, I called and was told she would contact me within the hour. By noon, still nothing. When I called again, the same lady herself answered and acted as surprised as I was. She then told me there was a “problem with the flight” and that all tickets for that flight had been cancelled, so I would need to rebook. After 10 days of being told everything was fine, I was stunned.
I asked for the price of the new tickets. The original quote for five people was £4000. She now told me it would be £6000, a £2000 increase in under two weeks. At that point, I had completely lost trust and asked for my deposit to be refunded. She then said I “might not” receive a full refund and kept trying to persuade me to let her find another booking to “regain my trust.” When she realised I wasn’t going to agree, she cut me off and hung up. No apology. Nothing.

I’m a 26-year-old eldest child working 60+ hours a week to support my family. I don’t have time or energy for this kind of back and forth. For me to take time out of my already packed schedule to write this review speaks volumes. Luckily, I paid with my credit card so I am able to get a refund through my bank. I just wanted to take my parents and younger siblings back home to see our family abroad for the winter holidays and now i’m back at square one. Beyond disappointed and truly hope no one else has to go through what I did.

Update: since leaving my review couple days ago, I asked one last time about a refund they then refused to refund my deposit unless I delete this review. Mind you, my deposit was £300!!
This is the type of company you’ll be dealing with. I will tell you for free, many of these reviews are fake to inflate the overall ratings. Given this beware, and deal with them at your own expense.

This is an excellent star rated service by Armaan , I have never experienced such an amazing service.

Ayan was very helpful in getting my flight ticket. The process had its challenges but Ayan made it smooth by communicating, quick response and stress-free thanks to his support.

I had a good customer service experience witj Sarah. She made a lot of effort to sort out my ticket booking successfully , she also mentioned to contact the team if I need any support in future, weldone to Sarah, great work.

Armaan was very helpful patient and caring through booking my travel options
Well done and Thank you Armaan will recommend you to others

I had a an excellent experience with both Armaan and Sarah.They both attended to me perfectly been very good listeners and arranged my ticket in affordable cheaper price comparing to other airlines. So well done!!From Raj Badal

Armaan is such a professional and caring care.He helped me a lot till l get a reasonable ticket.
Thank you soo much your work is highly appreciated.

Armaan is very accommodating and helpful finding a flight for my trip.

Armaan, what a great guy! He went above and beyond to ensure I got the ticket. There were difficulties, but Armaan reassured me he’d resolve them. He stayed on the phone with me for over an hour to sort it out.

Great job! I’ll be back!!!!

My second time booking with Armaan really great service . And best of all he found me a bargain flight at the busiest time of year . Amazing customer service at Amazing prices I really cant fault any part of this company

They lie about prices on their website and get call centre agents to badger you over the phone and via whatsapp to sell you more expensive flights. Avoid.

[Edit] Since writing this review and reporting to the comparison sites they advertise on, i've started receiving threats via whatsapp. I've contacted the police.

Armaan was very considerate and helpful. He understood what my requirements were. He ensured I got the best deal. Although the process took long but the booking was done smoothly. He has the best customer care and very professional.

AVOID - Sell you a flight, take a deposit and when you contact to pay balance, flight no longer available. 4 hours on phone being offered alternative flights that didnt meet my requirements and at extra cost. I requested a full refund of deposit and expressed my disatisfaction and was told they would only give me a voucher as a refund if I emailed accepting the refund but as the didn't want my opinions I was unable to write anything about my complaint or concerns. Lost additional money on booked airport parking and transfers and unable to travel now as flights to expensive. Will be persuing through my bank and trading standards. So annoyed with myself for not reading all the true reviews, got taken in by what are clearly false reviews😡

I received great service from Armaan i recommend my dream flight,he was patient and ready to assist

"Ayan went extra mile to make my trip come true despite missing my payment deadline. I'll recommend families and friends"

Dealt with Ayan who was a great help in sorting out the tickets and in getting the best price for me

I had a very good service from armaan he was really caring
Thanks armaan
Good job
Keep it up

The agent was very helpful, Armaan did everything for me and I was able to get the flight

All the bad reviews are absolutely true. Don't ignore them. A lady called me and offered me a nice return flight with a good itinerary to Ghana at a good price. She said she will put her reputation on line and will get me a refund if I don't get the flights. She really pushed hard to get the deposit of £210 from me (£70 for each of the 3 passengers). She asked me to pay balance the following day at 9am. I
called at 9am the following day but no one picked the phone.I left a message. I called again at about 09:15 . They denied I have called till I challenged them to look at their phone logs. They next said the flight is gone. Airline has cancelled return flight. Over a period of 2 weeks another lady and a gentleman suggested exorbitant priced tickets that I cannot afford to me. The itinerary/flight schedule s were bad and the airlines were not the best. I continually asked for a refund of my deposit but they will not refund my deposit to me. Luckily, I paid with a credit card My credit card company managed to get the money back for me. Not much time to say a lot but most of the bad reviews are VERY TRUE/CORRECT!!! Not sure about all those good reviews. PLEASE PLEASE STAY AWAY