Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Chris listened to my concern
Chris listened to my concern. Waiting on the final outcome
25 september 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Elma,
Thank you so much for your feedback. We truly appreciate you sharing your experience, and we are very pleased to hear that Chris was able to listen to your concern and will resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com
, and we will be happy to help
Many Thanks!
MyFax Support Team ^MQ
Importance of Customer Support
Raffaele troubleshooted the problem and stayed on the phone with me while we confirmed that it was successful. I would not have solved this by myself. He provided excellent customer support.
25 september 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Charles,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Raffaele was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Customer Service rep was quick and professional
Rep was quick, courteous and accurate.
19 september 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback, Walter. We truly appreciate you sharing your positive experience, and we are very glad to hear that Chris was professional, quick, and able to promptly resolve your issue.
If you need any further assistance, please don’t hesitate to contact us at socialsupport@myfax.com, and we’ll be happy to help.
Many thanks,
MyFax Support Team ^MQ
Easy and clear fix
I reached out via email and got an answer (from
Elizabeth V) to my question right away- it was clear, easy to follow up.
29 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Joe,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Elizabeth was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Agent Chris I
Agent Chris I , was professional and responsive person who understand our issue and help us
3 september 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Raj,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Chris was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Horrible, go else where.
Horrible. Horrible . Horrible. Attempted to cancel over 6 times. Attempted to charge my account after these attempts atleast 25-30 times, only charging more and more. Sent 1 fax and tried to cancel only to get charged over 60 dollars in total.
Straight scam tactics. Constantly asking if you want a reduced rate. Had to threaten leaving bad reviews on BBB to get someone to listen. Which thank you chris for actually reading the severity .
Straight up avoid. Not worth the headache. Support, sales are just beyond special and keep ignoring your request. I would try to ask for a refund for services not rendered but headache of a company to deal with, rather just cut my losses here. We'll over a month of constant emails back and forth to get them to stop ...
1 september 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Ryan, We’d be happy to assist you, and we are sorry this hasn’t been the experience we want for our customers. Please note that our support is currently available through email and live chat, and we’re always here to help. If you've already requested cancellation but are still being billed, please contact us directly at :socialsupport@myfax.com from your registered email address with your account details. We’ll investigate immediately and ensure the issue is resolved.
Thank you,
Best regards,
MyFax Support Team ^MQ
Raffaele helped me tremendously
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find out I can use the myfax app, and use it's camera to make simple black/white scans so that it isn't so costly to try to send. And he helped refund the additional charges.
28 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Jill,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Raffaele was able to help and resolve your issue. Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
CROOKS
CROOKS! They sell a monthly plan for $5 and say you can send and receive so many faxes. Myfax never makes it clear they are going to charge you fees and taxes right AFTER AFTER you PAY for YOUR "PLAN." I have used online fax services before and they work fine, costs what they say, and get the job done fast. Myfax would not let my fax go through on the 1st, 2nd, nor 3rd try. The 4th time it works. I then see a bill from Myfax the next day & was confused why. They used my card to charge A ADDITIONAL $22! ONE FAX SENT AND 3 FAILURES COST ME $27! THEY ARE CROOKS! THEY ADD FEES AND TAXS OVER AND OVER FOR ANY AND EVERYTHING. THERE IS NO POINT IN BUYING THEIR BOGUS PLANS. THEN YOU CANT REALLY CANCEL SO THEY CAN KEEP YOUR CARD ON FILE TO STEAL FROM YOU DURING THEIR "BILLING CYCLE."
26 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Bgr,
Thank you for reaching out, and we sincerely apologize for the frustration and confusion you have experienced. We do provide a set number of pages each month depending on the plan selected, and any usage beyond that allocation results in overage charges as outlined in our terms of service. That said, we understand how concerning unexpected charges can be and we want to resolve this matter quickly for you.
To assist you further and correct any billing issues, please message us at socialsupport@myfax.com from the primary email address registered to your account . Once we receive this, we will review your account in detail and promptly resolve any billing issues.
Many Thanks!
MyFax Support Team ^MQ
I paid to send a fax to Social Security…
I paid to send a fax to Social Security because I needed to confirm receipt. It was rejected and deleted. No record of it, no email confirmation. Nothing in sent box. Tried multiple times on multiple days! Unacceptable I may not get my case approved because of this.
21 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello JR, this is not the experience that we wish you to have. If you have not reached out to our Online Chat support, please do not hesitate to message us at socialsupport@myfax.com with your account details, and we would be happy to assist you in reviewing or troubleshooting your account.
Sincerely,
MyFax Support Team. ^RA
They went above and beyond in…
They went above and beyond in addressing my question. No complaints.
7 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello John,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Celine was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Celine was AWESOME
Celine was AWESOME! Extremely communicative and HELPFUL with my inquiries! Definitely would recommend the services based off of Celine's GREAT customer care that I received!
7 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback, Rachelle. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Celine was able to resolve your issue and provide you with an awesome experience.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Chris was quick and helpful.
5 augustus 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback Leona. We appreciate you for sharing your excellent experience and we are very pleased to hear that Chris promptly resolved your issue. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^RA
Chris I was great
Chris I was very helpful, knowledgable and quick.
31 juli 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback, Kay!
We truly appreciate you taking the time to share your positive experience. We are very glad to hear that Chris was able to assist you promptly and resolve your issue in a timely manner.
Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
CAN'T CANCEL - BEWARE!
I used MyFax (very easy to use) one time and then cancelled my account online thru their website. I have cancelled my fax account 2 different times and I just FINALLY got the cancellation email 3 days ago. I contacted Customer Service - thru website and emails but they couldn't answer my question "did you get my cancellation notice from the website?". I also just got charged for July - when I cancelled (for 2nd time) in June. VERY BAD customer service and VERY bad cancellation procedure. AND the phone number on their customer service page goes to some WEIRD voice/man not affiliated with the program. Their "live Chat" didn't work either - kept asking more and more personal identification questions so I stopped using. BIG TIME RIP OFF and I'm not sure they aren't selling my info.
UPDATE: I saw the reply from MyFax (same as the reply to another reviewer with the same Cancellation problem). The problem is that they DO have a phone number listed on their Customer Service Page: Toll Free 866-378-2373 that went to some Rando. AND they apparently don't have the correct email listed on their either. They replied with a different email than the one listed on their webpage: Email: supportATmyfaxdotcom. Weird
17 juli 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Marlene, We would be happy to assist, and this is not the experience that we wish you to have. Please note that our support is currently available only through email and live chat. We do not offer phone support. If you reached a suspicious phone number, it is not affiliated with our service. If you've already requested cancellation but are still being billed, please contact us directly at :socialsupport@myfax.com from your registered email address with your account details. We’ll investigate immediately and ensure the issue is resolved.
Thank you,
Best regards,
MyFax Support Team ^MQ
Quick and easy to get help
16 juli 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Jennifer, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience with us. We are happy to hear that you are receiving the help you need promptly. Please feel free to message us anytime at: socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Chris is a rockstar
Chris made the whole payment process very much simple and straightforward.
11 juli 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback, Vishal Singh Jain!
We truly appreciate you taking the time to share your positive experience. We are very happy to hear that Chris was able to assist you promptly and resolve your payment request efficiently.
If you need any further assistance, Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
Chris is "da man"
Chris was fantastic and handled my issue within minutes of connecting. Told him what my issue was and a few mintues later it was handled. That is how customer service should be. Get in and get out.
9 juli 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback Davenport. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team
Ive been getting ripped off by this…
Ive been getting ripped off by this company for years. I didnt know we were still being charging by this credit card until may of 2024. Here it is May of 2025 and they are still charging me $16 a month for a service I only used twice back in 2015. Thats well over $1600. I STILL HAVENT FOUND AWAY TO CANCEL THEM. THEY DONT ANSWER THEIR PHONE! IF YOU CANT LOG IN YOU CANT CANCEL THEM. MY CREDIT CARD COMPANY WONT STOP PAYING THEM. I HAVE BEEN CALLING THEM AND CANCELING MY CREDIT CARD OVER A YEAR DOESNT MATTER THEY JUST KEEP TAKING MY MONEY I HATE DOING REVIEWS. THIS COMPANY DESERVES 0 STARS. YOU CANT CONTACT THEM TO CANCEL EITHER.
11 juni 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Hughy,
We are very sorry to hear about your experience and truly understand your frustration. Please allow us to clarify a few important details:
Our service is a monthly subscription, which remains active and billable until formally cancelled, regardless of usage. We do not offer phone support at this time, but we are fully available to assist via chat and email.
If you're unable to log in to your account, you can reset your password using the forgot Password option on our login page. A verification code will be sent to the email address on file, allowing you to securely regain access and manage or cancel your subscription. please don’t hesitate to reach out to us at socialsupport@myfax.com from the primary email address on file and We would be more than happy to assist you further and resolve this matter.
Thank you,
Best regards,
MyFax Support Team ^MQ
This company lies
This company lies. They explain that you can cancel at any time and you can do it yourself. That is a lie. They do not answer any of their phone lines. You cannot cancel yourself via the "billing" tab as they claim. They have customer service numbers listed but all the phone and directories are out of service. I'm reporting these scammers to the FBI and my bank. They've been taking money and bouncing my account while making it an anxiety-filled process to cancel. Oh, and when you cancel your account they keep all of your personal billing information! Nice!
28 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Noah,
This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues cancelling your account. We understand how frustrating this situation must be. We appreciate you bringing this to our attention and want to clarify a few important points:
While we currently do not offer phone support, our support team is available through live chat and email, and we're here to help.
If your account is in good standing, you can close it directly under the Billing tab by selecting "Cancel Option". If you're experiencing any issues with this process, Please email us at: socialsupport@myfax.com from the primary email address associated with your account. We’ll be happy to assist you and work to resolve any issues you’re experiencing.
Sincerely,
MyFax Support Team ^MQ
I've been a customer for over a decade
I've been a customer for over a decade. For the first time, I had an overage on my page allowance, in part because I kept trying to resend faxes before getting the (un)successful transmission email. Kelley understood what happened and waived my overage fees. I deeply appreciated her actions and I plan to remain a customer for another decade.
17 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Jen for being a loyal customer for over a decade—we truly appreciate your continued trust in our service!
We’re so glad to hear that Kelley was able to assist you and resolve the overage issue to your satisfaction. We'll be sure to pass along your kind words to her—recognition like this means a lot to our team.
We're honored to have earned your continued business, and we look forward to supporting you for many more years to come.
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
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