Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
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Finally received excellent customer…
Finally received excellent customer service. Chris successfully and promptly handled my cancellation online. In the last 7 years, I have only needed to send one Fax, but have been paying monthly for the service.
20 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Kamala,
Thank you for your feedback, and we’re glad to hear that Chris was able to assist you promptly and successfully with your cancellation.
We understand that faxing needs can change over time, and we appreciate you being with us for the past 7 years. If your needs ever change again in the future, we’d be happy to welcome you back.
If you require any further assistance, please don’t hesitate to reach out to us at socialsupport@myfax.com. We would be more than happy to assist you!
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
Very good customer service when…
Very good customer service when available.
19 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello YGonz,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with our customer service department. We are very happy to hear that your issue was resolved and that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Been using them since 2010
Been using them since 2010. The system is not working for last six months. They stopped taking phone calls, they think they can send a email link and I will go away. Finally chatted on line , they tell me nothing is wrong. Sure, as long as they keep getting paid nothing is wrong for them.i will look for a new app for my faxes. These people have a great future behind them.
1 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Norman,
We would be happy to assist you in using our service. Our Live Chat support will provide you with suggestions on how to troubleshoot your device or account, and if it is not sufficient, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support Team ^RA
Join company to send fax very easy
Join company to send fax very easy, charged 5.00 intially then 12 per month.
When I went to fax document fax would not go thru. Tried to fax a few times, still no success, when I look at bank activity they had charges an additional 30 dollars for service I didnt received. Next day tried calling and they have no phone rep to speak with and disconnects call. They advise you to email and send you a generic automated email, then advised you to live chat and only have issue not related to billing discrepancy. This company is a scam. Do not use them. I will go to better business bureau and other avenues to report them
8 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Felicia,
Thank you for reaching out and sharing your experience. We’re very sorry to hear about the issues you encountered, and we truly understand how frustrating this must have been. This is not the experience we want for any of our customers, and we appreciate the opportunity to make things right.
To help us investigate and resolve this matter promptly, please message us at: socialsupport@myfax.com from the primary email address on your account and please include your fax number. Once we have that, we’ll review your account, address any incorrect charges, and ensure that any unresolved issues are fully corrected.
We sincerely apologize for the inconvenience and assure you that your concern is important to us. We are committed to resolving this quickly and restoring your confidence in our service.
Thank you for your patience, and we look forward to hearing from you soon.
Sincerely,
MyFax Support Team ^MQ
Trying to cancel for 2 years
I've had this service for over 5 years and it worked great trouble is I quit needing it two years ago tried to cancel it didn't have any luck trying to cancel it again no luck can't get anybody to cancel it for me chat won't work for me because my email has changed I can't cancel it online I can't cancel my debit card because it's attached to too many other bills and you cannot reach anybody on the phone unless you act like a new customer I got a new customer agent Mrs Charles she said somebody would call me immediately for sure to get this canceled no such luck I have tried to call back left more messages no luck now this has been 2 years I've been trying to cancel this can't get it done if anybody reads this from my fax please ask Miss Charles for my phone number and help me get this canceled thank you.
7 mei 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello David,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the ongoing difficulties you’ve had in trying to cancel your service, and we sincerely apologize for the inconvenience this has caused.
We greatly appreciate your loyalty as a customer for over five years, and we understand how frustrating it must be to feel stuck in a service you no longer need. While we do not currently offer phone support for MyFax, we want to assure you that we’re here to help and are committed to resolving this for you.
If you’re able to access your account online, the easiest way to cancel is by navigating to the Billing tab under the Account Details section and selecting the cancellation option there. However, if you're unable to log in—especially due to an email change—please reply to this message to: socialsupport@myfax.com with the following details to help us locate your account:
The previous email address used with the account.
Your fax number or account number (if available).
The last 4 digits of the card used for billing (for verification purposes only)
Once we have this information, we’ll escalate your request and ensure the account is canceled promptly. You will not be charged any further, and we’ll also review past billing activity as part of this process.
We truly want to make this right and appreciate your patience. Please rest assured that your request is being taken seriously and will be handled with priority.
Thank you
MyFax Support Team ^MQ
One complaint
It meets our needs overall.
That said, we did run into an issue—partly due to our own oversight. Our account went a month overdue because our company credit card expired, and we were in the process of switching to a new credit card company entirely. We're still updating our payment info across various subscriptions. Unfortunately, we only discovered there was an issue with MyFax when we were suddenly unable to log in.
According to their chat agent, they send out emails every 5 days about declined payments. However, as the account admin, I didn’t see any of these notifications (not in my inbox, junk, etc)
We were able to regain access through chat, restart the subscription, and pay the outstanding balance plus a late fee. The main problem is that MyFax had already deleted all of our account history. Since we used this service for HR and medical transmits, losing that data is a major inconvenience. While we do have digital copies of most of it, this service was part of our paper trail. I could understand deleting data after six months of inactivity but doing so after just one month of a failed payment feels excessive.
Again, we acknowledge this was partly our mistake. But the lack of notification and the permanent data deletion policy are tough.
22 april 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Cody,
We truly appreciate your transparency, and I’m sorry to hear about the inconvenience this has caused—especially given the nature of the documents involved.
You're absolutely right to expect clear communication and a reasonable data retention policy. While our system is designed to close and secure accounts after a billing lapse, primarily to protect sensitive information. We completely understand how frustrating it must have been to discover this only after losing access.
To clarify: for security purposes, once an account is closed due to non-payment, our system automatically deletes archived fax data. This is part of our data protection and privacy protocol. That said, we do understand this situation had unique circumstances, and we may be able to retrieve some of your archived faxes. Please feel free to message our Team anytime at socialsupport@myfax.com with your account information or you may send the email from the primary email address on file as we are always here to help.
Thank you
MyFax Support Team ^MQ
Tried to cancel my service
Tried to cancel my service. My account did not have a link to cancel online, so I attempted to do it through the Chat feature.
Terrible service. Waited 44 minutes before I could get a human. They keep asking the same questions over and over…even though the Chat history is right there. Ashraf Q will ask a question, then disappear for 10 minutes.
Beware of any promises you see on the web site about great service. I have canceled my auto pay as that is my only recourse. After 55 minutes I got a message that no agents are available and the Chat closed.
10 april 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Scott. We would be happy to assist, and this is not the experience that we wish you to have. Online cancellation is usually not available if your account has an outstanding balance or on its renewal day. Please message us at cialsupport@myfax.com with your account details, and we would be happy to assist you in reviewing your account.
Sincerely,
MyFax Support Team ^RA
GREAT CUSTOMER SERVICE!!
As soon as I hit the CHAT box a bot immediately came on. But, it asked me a couple of short questions and quickly got me to a live agent, Chris. Chris went straight to work on my issue and resolved it SO quickly!
9 april 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback Wendy. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
Megha was so awesome and helpful as…
Megha was so awesome and helpful as there was no way to reactivate my account. Very patient and walked me through everything. Finally have my account reactivated. Thank you for the smooth process once I found a number to call.
4 april 2025
Review zonder uitnodiging
Antwoord van MyFax
Dear Nita,
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience with us. We are thrilled to hear that Megha was able to assist you with such patience and care in resolving your request.
If you require any further assistance, please don’t hesitate to reach out to us at socialsupport@myfax.com. We would be more than happy to assist you!
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
I canceled my account within 3 days but…
I canceled my account within 3 days but was billed anyway. There’s no way to reach the company by phone so I used online chat feature. Chris, the customer service representative would not refund my money. I Don't trust this service
31 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Linda, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@myfax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
MyFax Support Team ^MQ
EXCELLENT Customer Service Support with…
EXCELLENT Customer Service Support with Elizabeth V. She was professional, efficient and quick to resolve my issue!
1 april 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you Leah for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was professional, efficient and quick in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
MyFax Support Team ^MQ
Customer service Elizabeth V is quick…
Customer service Elizabeth V is quick to respond to our change requests.
31 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you Joey for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was quick in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
MyFax Support Team ^MQ
Chris was helpful and resolved my issue…
Chris was helpful and resolved my issue quickly
14 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback MCF. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team
My credit card changed and myfax…
My credit card changed and myfax somehow got the number and continued to charge me. No way that can be legal.
1 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Michael, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Typically, your financial institution will notify us of any credit card changes. However, we want to ensure everything is sorted out for you. You may confirm with your credit card company that's what exactly happened. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Thank you
MyFax Support Team
Has this company gone out of business
Has this company gone out of business? Cannot get any response whatsoever from them. Website does not work.
10 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Dan,
We appreciate the feedback and are sorry you could not reach out to us. Unfortunately, the customer service is only available via chat or email. This is certainly not the experience we wished for you to have. Should you wish to reconsider and discuses the situation with us, our Social Team would love to speak with you.
Kindly message us at your convenience at socialsupport@myfax.com if you would like us to assist you further.
Many Thanks,
MyFax Support Team
Great assistance from Stefan in sorting…
Great assistance from Stefan in sorting our account for us.
7 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Graham for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Stefan. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
Had Trouble Logging In
Had trouble logging in and needed to change my billing info and Elizabeth helped me to get that done. Thank you. E
5 maart 2025
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback Binarybay. We are very pleased to hear that Elizabeth provided you with prompt assistance. Should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team.
Dysfunctional Company
I’ve never encountered worse customer service than with this company. They bombarded me with unhelpful no-reply emails that provided outdated cancellation instructions—pointing me to a nonexistent hyperlink on their site. Despite multiple attempts to resolve this through their support email, the emails persisted until I manually blocked their address. Today, after a chat with a support rep named Philip—who assured me my account was canceled, with a screenshot to prove it—I still received yet another no-reply email claiming they couldn’t charge my card. (Unsurprisingly, I’d already had my bank block this predatory company.) The icing on the cake? I never intended to sign up for a recurring charge and didn’t even send or receive a single fax. This experience deserves a well-earned 1-star rating.
25 februari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Anthony, this is not the experience that we wish you to have. we are very sorry for any issues you experienced in trying to cancel your account. We will work with you on this issue please feel free to provide us with your account details by sending us a message from the primary email address on file at: socialsupport@myfax.com and we would be very happy to review your account and confirm that the account is no longer active and make sure you are not receiving the no reply emails from our system and resolve any other issues or concerns you are having.
Sincerely,
MyFax Support Team
Affordable and Great Customer Service
Affordable service and great customer service. recently had to change my fax number and Elizabeth was a big help.
26 februari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello O.L.I
Thank you for the fabulous feedback and 5-star review! We are very happy to hear that Elizabeth was able to assist you with your account and help you getting your fax number changed. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
FRAUDULENT COMPANY.
FRAUDULENT COMPANY.
1. Refused to port my number & just kept myself and the tech of the company I was porting to in an ongoing loop for months with no resolution. I finally took another number.
2. Tried to cancel with them through a written document (August 2024) with no response. Went to the website to try to cancel and that got me into a loop. They kept on charging me through last year and continued into this year until I finally called my bank to stop them.
3. Is harassing me now by calling from numerous phone numbers ALL from San Fran. Only today received over 30 between 11 and 3pm.
14 februari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Sarah, this is not the experience that we wish you to have. we are very sorry for any issues you experienced accessing your account to cancel your service. We can correct all the issues that you are having if you message us your account information at: socialsupport@myfax.com and we would be happy to assist and resolve all the issues for you.
Sincerely,
MyFax Support Team
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