Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
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Great customer service
Great customer service. Easy to use. Highly recommend
27 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Karen,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Megha. We are very happy to hear that your issue was resolved and that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Chris was very thorough and patient.
7 februari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Nelson & Carolyn Cage,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We are very happy to have excellent and very experienced agents to help our customer with any issues they might have. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Shady business
Signed up for the free trial. Fax would never go through. After logging in and out atleast twice, my login was suspended. Couldn't reach anyone by phone, even if I selected sales. Only contact method left is email. They've only responded to my email once, telling me to cancel by logging in, which I'm unable to do with a suspended login. I had to cancel my bank card to stop them from charging me. I've been dealing with this for a month, very frustrating. If you're gone to use this service, buy a prepaid, disposable debit card. And to update after reading their response, 99% of their replies by email are generic, auto generated.
8 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Paula, this is not the experience that we wish you to have. Unfortunately our customer service is only available via email and Chat. I am very sorry you are having issues cancelling your account.
We will work with you on this issue please feel free to provide us with your account details by sending us a message from the primary email address on file at: socialsupport@myfax.com and we would be very happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
Myfax.com is 100% Fraudulent
Fraudulent service, charged me over $20 to send 2 faxes, even though 50 pages were included in my membership. No response to email. No response to chat. No response to phone. Customer support is non-existent.
Then I canceled my service and they re-billed me. No way to remove your credit card from their website.
100% fraud! I have filed credit card disputes. I am filing complaints with the FTC and FBI.
UPDATE: Response from MyFax is completely false. Their "email queue" is never attended and their "online chat" is manned by people who have no authority to do anything. MyFax.com is a SCAM COMPANY and should be avoided at all costs. They continue to bill me even though I have cancelled my account. We have put a BLOCK on them with Capital One Bank. Every time they attempt to bill, my attorney is increasing the damages by $50,000.
9 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Jonathan, this is not the experience that we wish you to have and very sorry you could not reach us to help you out with your issue. Our email queue is available for you to send your request and also our chat is always available for our customer and that's the only two ways you can communicate with us. We will work with you on this issue please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be very happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
No phone line and noone responds to the online. o not sign up for myfax service
Do not sign up for myfax service. Something went so wrong with this company. There is NO customer service now. Not even a phone line but they know how to get paid.
There are much better services out there. I have been with them for probably 10 years. I spent hours trying to login. Contacted customer service for 2 hours no response and no phone line to call. I can't even cancel because I can't get into my account because they can't manage to send a code to change the password.
DO NOT USE.
17 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Cynthia,
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account. Our service is available via email and chat only and we are always available to help our customers and also we are very sorry for any issues you experienced accessing your account to cancel your service. We can correct all the issues that you are having if you message us your account information at: socialsupport@myfax.com and we would be happy to assist and resolve all the issues for you.
Sincerely,
MyFax Support Team
This company charges when in the period of free trail , even after you already cancelled the account!
I set up the account today. There is a 3-day free trail. But after I tried twice to send a fax and failed I cancelled the account the same day. BUT just now I received an invoice showing that I was charged $5.5(actually $10 showing in my credit card App). I totally don’t understand it ! This is unreasonable!
16 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Yue, this is not the experience that we wish you to have. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
quick easy resolution
15 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Jenny,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction we are very happy to hear that your issue was resolved quickly. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Great fax service and customer service…
Great fax service and customer service when needed.
14 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Angelica ,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction. We are very happy to hear that your issue was resolved and we are glad to hear that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Please BEWARE of this company!
I wish I could give a 0 rating. After charging me multiple times for a subscription I originally requested to cancel a long time ago they couldn’t even return my money.
This means all this time the subscription was never cancelled and had been piling overtime. This is ridiculous and acceptable. Bad business practices overall and I wonder how they even have a 4 star rating.
It’s a good thing I noticed the charge this month and finally figured out who was charging me. No billing emails were sent during this period. Which is unacceptable.
13 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Helena,
This is not the impression we wish for you to have. I am sorry you had issues cancelling your fax account . We would be very happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist and resolve the issue for you.
Sincerely,
MyFax Support Team
Knowledgeable Representative
It took a while holding, but the representative Chris resolved my issues expeditiously. I am very happy with the service.
7 januari 2025
Review zonder uitnodiging
Antwoord van MyFax
Hello Grace,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We greatly appreciate hearing from you. We also are very happy to hear that Chris was wonderful help and was able to assist you in your account needs. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Phillip Y was an amazing live chat…
Phillip Y was an amazing live chat agent. He listened to exactly what was wrong and in no time had me fixed up. The issue was entirely my fault, but in no way was I made to feel bad or uncomfortable for my mistake. It was simply looked at as an issue to get past, and that was done with great speed and kind assistance.
17 december 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Jason for the fabulous feedback and 5-star review! We are thrilled that Phil was on hand to assist you with your account and help you get back up and running. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
Unknown additional charges
Although I am dissatisfied with the information provided, Chris did a great job explaining the billing process.
27 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Many thanks, Jenny for the wonderful feedback and 5-star review for Chris. We are very happy to hear that he was able to assist you with your MyFax billing. Please feel free to message our Team anytime at: socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
I'd give less than one star if I could
BEWARE OF THIS COMPANY!!
I tried repeatedly to contact this company to cancel my subscription. It is impossible to get through to a human. And there is a tiny window where you can cancel but they don't respond timely.
1. They no longer take calls.
2. I needed the fax number associated with my account to cancel. I didn’t have it at that time, so I couldn’t go online to cancel.
3. And, I tried to access the company by clicking the link in the email they sent me. It does NOT work either. When I click the link, it shows that my clock/date is wrong. There is nothing wrong with the clock/date on my computer, so again I was not able to get through to this company to cancel the subscription.
Frankly, I think this company has a racket going in order to swindle people out of $12. It’s like they have everything set up so that any attempts to cancel a subscription, fail.
Please know that regardless of the reason, there are NO refunds after they charge you (even if it is all their fault), NO REFUNDS! EVER! FOR ANY REASON. Again! BEWARE.
25 oktober 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Susan,
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account to cancel your service. Our service is available via email or chat. We want to ensure that this matter is resolved for you. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Many Thanks,
MyFax Support Team
Eveldina Z was a wonderfull help
Eveldina Z was a wonderfull help. She was able to solve my problem in 5 minutes.
21 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Soins,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Eveldina. We greatly appreciate hearing from you. We also are very happy to hear that Eveldina was wonderful help and was able to assist you in your account needs. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Excellent knowledge and service to help…
Excellent knowledge and service to help me with myfax account. Decades long customer. Good value.
Thanks
Roy
17 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Roy,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Moe on 11/18/2024. We are very happy to have excellent and very experienced agents to help our customer with any issues they might have and thank you so much for your loyalty. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Great Help by Chris I.
Chris I. saved the day.
Great customer service....an all star player.
15 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Timothy,
Many thanks, Timothy for the wonderful feedback and 5-star review for Chris. We are very happy to hear that he was able to assist you with your MyFax account. Your feedback is greatly appreciated. Please feel free to message our Team anytime at: socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Absolute scam of a company
Absolute scam of a company. Cancellation is damn near impossible. No way to reach a human being, wont let you reset password to login, and the only way to cancel is online in your account, which you cant login to because the password reset feature is broken and doesnt work.
15 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Darren
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account to cancel your service. We want to ensure that this matter is resolved for you and will be reaching out to resolve this
matter for you. You can also message us anytime at socialsupport@myfax.com.
Sincerely,
MyFax Support Team
Beware: MyFax Trial Didn’t Work and Refund Denied!
I signed up for the free trial with MyFax to send a fax, but the fax didn’t go through despite multiple attempts. Customer service told me it was due to the document quality. I then signed up with Fax.Plus, and the exact same document that MyFax couldn’t send went through perfectly without any issues. I canceled my MyFax account just one day after the trial ended and requested a refund, but they refused to honor it. I didn’t even get to use the service because it didn’t work as promised! I wouldn’t recommend this company—it seems like a complete scam.
7 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Kayleigh,
This is not the impression we wish for you to have. I am sorry you had issues sending your fax using our service. We would be very happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Sincerely,
MyFax Support Team
Chris was very helpful
Chris was very helpful, kind and patient.
5 november 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you NSP for the wonderful feedback and top-notch review regarding your recent interaction with Chris. Your feedback is greatly appreciated. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
I AM HAVING CONSTANT FAILED FAXES
I AM HAVING CONSTANT FAILED FAXES. EVERYDAY. WHETHER I SEND VIA EMAIL OR I SEND THROUGH THE APP OR ON THE WEBSITE. I CANNOT TALK TO ANYONE. NO ONE TO HELP ME.
30 oktober 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Carl,
We appreciate the feedback and are sorry you are unable to send your fax. The support is available via Chat or E-mail. This is certainly not the experience we wished for you to have. Please provide your account information and our Social Team would love to speak with you and assist you with your sending issue.
Kindly message us at your convenience at:
socialsupport@myfax.com and please Provide your account information and we will be more than happy to further assist you
Many Thanks,
MyFax Support Team
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