Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
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If I could give 0 stars I would
If I could give 0 stars I would. Absolutely absymal customer relations. No phone support, only the sales department (to get new or upgraded members) is available by phone. All other inquiries must go through their email or 'live chat'.
Their email is an automated response that does not answer customer problems. I was charged for my subscription after the free trial ended without any notice of subscription renewal. When I contacted the support department to cancel they locked my account. Each email I sent asking for help, had an automatic 'noreplymyfax' sender that directed me to login to my locked account to cancel. I had to cancel m credit card from my bank and get a new one as I was never able to cancel their predatory subscription services.
9 augustus 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Ginny, this is not the experience that we wish you to have. Cancellation of our service is currently streamlined via our 24/7 Live Chat support or via your website login. Should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Sincerely,
MyFax Support Team.
Fast and helpful assistance:)
9 augustus 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your wonderful feedback Joy. We are very pleased to hear that our support provided you with prompt assistance and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team.
Difficult to Cancel Subscription
I contacted customer support to cancel my subscription. They wrote back insisting that I had to log in and do it on the website. They require your fax number to log in to your account which I no longer had after many years of inactivity. They ended up billing me for about 10 years after I stopped using their service.
8 augustus 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Kevin,
We have received the information you have provided and it seems that your issue has been resolved since Aug 8, 2024. Cancellation is available by logging in to your web account or via our 24/7 Live Chat Support. Should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Sincerely,
Myfax Support Team
Great Service and Customer Service!
Our law firm has been using the MyFax service for quite sometime and have always been happy with the service. Our firm's credit card was compromised and we missed a few payments understandably, but MyFax customer service were very helpful and even assisted in comp'ing one of the months. Although it wasn't expected, it was very much appreciated! I would recommend this service.
22 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Eric for the fantastic feedback in regards to your recent interaction with Eveldina. We are so pleased to hear about your positive experience using the MyFax service.
Your review not only encourages our team but also helps potential clients to make informed decisions. Please feel free to message us anytime at socialsupport@myfax.com, should you have any questions or concerns as we are always here to help.
Many Thanks,
MyFax Support Team
Can't get a human to answer a question…
Can't get a human to answer a question when I call and the recording says there is no more support via call. Simple question of why can't I send a 216 page fax and just be charged for the 116 pages over 100 pages? (Yes I'm doing it correctly) I want to spend money with this company and they won't take my call. I will give them 10 minutes to answer my same email and then I am out and onto another company. Ridiculous.
5 augustus 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello KS,
This is not the impression we wish for you to have. You can reach our live chat support at https://www.myfax.com/support. The chat icon will appear at the bottom right of the screen. You may also message us directly at socialsupport@myfax.com. Kindly provide your fax number and account details, so we may assist you promptly.
Many Thanks,
MyFax Support Team
Antwoord van MyFax
Thank you so much for the great 5-star review and feedback regarding your recent CS experience. Please feel free to reach out anytime at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Great Customer Service!
I have been a MyFax customer for more than 10yrs I believe, and when I have an issue customer service has always taken good care of me, whether it's updating my billing information or some technical support I am always guaranteed Speedy service!
Elizabeth provided me with the highest level of service and quickly,... as I always expect from any MyFax representative!
29 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Garland for taking time out of your day to share your feedback in regards to your long time tenure and experience in working with our support team. We are also delighted to know that Elizabeth provided you with such wonderful service. Should you require any additional assistance, please feel free to message us any time at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Chris was very quick and helpful with…
Chris was very quick and helpful with my account.
24 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Ivana for the kind feedback in regards to your recent interaction with Chris. We are delighted that he was so quick and helpful in assisting you with your account. We also greatly appreciate the 5-star review. Please let us know if you have any additional questions as we are always here to help at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Avoide This Company At All cost
I signed up for a free trial, expecting not to be charged beyond the trial period. However, my card was charged on both May 18th and June 18th, even though the trial should have ended on May 18th. I received no billing notifications or receipts until a failed attempt on my card alerted me to the charges.
When I contacted the company, they refused to issue a refund, despite my clear explanation that I had not used the service beyond the free trial. I also found it very hard to locate any transaction history on their website, which seems intentional.
I’ve done business with them before, but I won’t be doing it ever again. I will also be reporting this issue to the BBB. Save yourself the hassle—based on other reviews, canceling the account involves a lot of trouble, and it’s clear this company relies on customers' mistakes.
22 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Soroush M,
This is certainly not the impression we wish you to have. Per our T's and C's, this is a subscription-based service. As per the online signup funnel, it will indicate when the first charge date is and that you may cancel at any time either directly online, through email, or online chat. Please message us at socialsupport@myfax.com with your account details so we may assist you further.
Many Thanks,
MyFax support Team
Antwoord van MyFax
Thanks so much, TLH Financial for sharing your feedback with us and for the stellar 5-star review! We are pleased that Nicoleta was on hand to assist you. Please let us know if you require any additional assistance by messaging our Team anytime at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Have been a long time MyFax customer
UPDATE 12July2024; MyFax has applied a credit to my account given the details explained below. I appreciate Elizabeth's prompt response to my emails to her questioning the duplicated fax pages I received.
Have been a long time MyFax customer. I recently received more than 300 duplicate faxed pages. MyFax is charging me for the duplicate pages, duplicate pages that could have been as a result of errors either from MyFax or from the sender. In any event, they were duplicate. I am awaiting MyFax response to the credit request. This will determine whether or not I remain with MyFax and, I will update my rating once they respond.
10 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello S. Wil, thanks so much for the update to your review and we are delighted to learn that Elizabeth was able to get back to you so promptly to resolve your issue. Please feel free to message us at socialsupport@myfax.com should you have any further questions or concerns.
Sincerely,
MyFax Support Team
Reactivation
After figuring out how to get to the Chat Chris was very helpful in helping me reactivate my account!
10 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Thanks so much, Rick for the fantastic feedback and 5-star review! We are delighted to learn that Chris was able to assist you via chat to reactivate your account. Please feel free to message us anytime at socialsupport@myfax.com if you require additional support.
Many Thanks,
MyFax Support Team
Chris I In support was very helpful and…
Chris I In support was very helpful and was very responsive.
10 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
We greatly appreciate you taking the time to share your feedback with us Sandra! We are so pleased that Chris was so helpful in assisting you with your account inquiry on chats. Please let us know if you have any additional questions or concerns by messaging our team at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Customer Service Outstanding
I could not figure out why I was charged $10.00. And when I emailed support. I got a fast response and the most professional answer to my issue. It was very detailed and I was given grace on the charge. My support tech Nicoleta L. was outstanding. Thank you
9 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
We are thrilled to hear about your experience JC and that Nicoleta provided you with such outstanding and professional service. We truly appreciate you taking the time to share your thoughts which we will happily pass on to her. Should you require any further assistance, please do not hesitate to reach out to us at socialsupport@myfax.com!
Many thanks,
MyFax Support Team
Myfax is a super awesome company.
I had been using myfax service for over 5 years and they have always been super awesome. Always responds so fast and helpful. Elizabeth V was so attentive and efficient with my request. That shows that they value my business and care about my needs. You guys earn my business for a very long time.
9 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
From the bottom of our hearts Jennie, thank you! It is not every day that we receive feedback as detailed and thoughtful as yours and it is greatly appreciated. Your feedback has given us valuable insight into our service and the level of customer support that we strive to provide consistently. Elizabeth is a shining example of that. We value you as a long-standing and loyal customer. Please let us know if you require any additional assistance as we are always here to help. You can message us anytime at socialsupport@myfax.com.
Many thanks,
MyFax Support Team
I had a problem which involved my email address
I had a problem which involved a mistake on my part setting up my account. Nicoleta L. the customer service rep got it taken care of instantly. Never had any problem resolved that fast regarding anything.
3 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Robert. Thank you so much for your excellent feedback regarding the assistance that Nicoleta provided. We will ensure to forward your feedback to Nicoleta and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Thanks again and may you have a wonderful year ahead!
MyFax Support Team
I like their service
I like their service. Never had a complain. Elizbeth was very helpful in the process
3 juli 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much for your excellent feedback, Shahrukh. We are very happy to hear that Elizbeth provided you with exceptional service! We will ensure to forward your feedback to Elizbeth and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Thanks again and may you have a wonderful year ahead!
MyFax Support Team
Credit denied
I requested a credit for a charge that just occurred which covers the up and coming month and the agent refused. I have not used this account in six months. I left employment and before leaving sent an email to cancel. My fax did not cancel. I see another charge on my cc and called to cancel. He can offer me a deal to stay but nit credit me the month I will not be using. I will be taking my agents individual accounts and canceling and moving to a competitor due to bad Customer service charging for time that will not be able to use.
26 juni 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Melanie,
We would be happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Sincerely,
MyFax Support Team
Christ the best!!!
Christ was really nice and patience with me , He help me with all my issues. Great, great service!!!
25 juni 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Citifund, thank you so much for letting us know how helpful Chris was on your chat. We truly appreciate the 5-star review and should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
Cancel my MY FAX act.
Today I contacted MY Fax to cancel my account. Even though navigating their screen is not that easy. Chris in customer service was able to help me out and cancel my subscription. She made it very easy although telling me it was done would have been a great idea, I shouldn't have had to ask. But it is done and she was very polite and helpful.
6 juni 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Susan,
Thank you so much for your wonderful feedback Susan. We are very pleased to hear that Chris was able to assist you with your request. We will ensure to forward your feedback to Chris and should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks,
MyFax Support Team
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