Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Chris was responsive and helped me…
Chris was responsive and helped me solve the problem. Very pleased.
31 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
We greatly appreciate you taking a moment out of your day Stephen to let us know how helpful Chris was on your chat. We truly appreciate the 5-star review. Should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
In customer chat I got a rep right away…
In customer chat I got a rep right away to chat with. They were courteous, straight to the point and solved my issue immediately.
30 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Linda for taking time out of your day to share your feedback in regards to your chat interaction with Chris. We also appreciate the 5-star review! Should you require any additional assistance, please feel free to message us any time at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
This company is a scam
This company is a scam. There is no way to reach anyone in customer service. I’ve been trying to cancel my account since November. If you email their support, you will get a blanket email back automatically. It will give you information on how to cancel on the website but this function does not work. It will tell you that there is a chat function for Support and that is actually not true. if you call the Support number, it is a message saying they no longer provide support over the phone. I finally called the sales number and someone picked up immediately. He pretended he didn’t hear me when I said hello. Then he kept acting like he didn’t know, what I was talking about, like he doesn’t even have a business or anything. He literally is gaslighting you like you are not even calling a company. I’ve been getting charges from MyFax Since last November that I’ve been trying to cancel. At this point, I need to contact my credit card company to report them as a fraud.
22 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Kathryn,
We have received your account information and it seems that your issue has been resolved since May 22, 2024. Should you require further assistance, please do not hesitate to message us at socialsupport@myfax.com and we would be happy to assist!
Sincerely,
MyFax Support Team
Nicoleta L
Nicoleta L. was amazing and solved my problem. 5-star. but lack of phone help resulted in me spending a lot of time to solve a small problem. Too many prompts leading to nothing on the phone. I had a wrong email when signing up and so I could not proceed. It was very frustrating. Initially the chat was not loading either. I am overall frustrated. Nicoleta solved my problem but it should not be this difficult.
17 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Mona for your feedback. We're glad to hear that Nicoleta was able to resolve your issue and provided excellent service. We apologize for the difficulties you faced in reaching chat support. If you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
The AI is really lacking
The human interaction was fine but the AI experience trying to get to a human was terrible. If I was on the fence about canceling, dealing with your AI helped to make up my mind. NO WAY would I have stayed even if it was offered for free.
15 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you for your feedback MOferry. We're sorry to hear about your frustrating experience with our AI system. Your comments will help us make necessary adjustments. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Antwoord van MyFax
Thank you Lanueva for taking the time to leave us a 5-star review. We are happy to hear that Chris was so patient and able to assist you. If you should require any assistance, please feel free to message us at socialsupport@myfax.com.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Great customer service
Great customer service. Friendly communication and helped me solve the issue promptly.
9 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Emily for the fabulous review in regards to your recent experience working with Elizabeth. We are pleased to learn that she was able to resolve any issues you were experiencing. Please feel free to reach out anytime at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Antwoord van MyFax
Good morning MLM and thanks so much for taking the time to share your kind feedback with us regarding your recent interaction with Elizabeth. We truly appreciate hearing from you and love the 5-star review!
Please let us know if you require any further assistance by messaging us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Quickly solved
Chris got the gist of the problem quickly, and solved it quickly and professionally.
7 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Tom for taking the time to leave us a 5-star review. We are very pleased to hear that Chris was able to resolved the issue quickly for you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
The re sent link/password was sent and I was able to log in. Thanks.
I have been unable to login and continue to get the same round about you must log in to cancel my subscription. They do not have live customer service reps for this.....have tried multiple times. I see others have been successful, but I have not. My account is now locked and not getting any assistance. Have been a customer for years, now retiring.
29 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Julie,
This is not the impression we wish for you to have. A welcome email has been resent with your login credentials and someone will be reaching out to address your request. You may also email our Team directly at socialsupport@myfax.com so we may address your concern right away.
Many Thanks,
MyFax Support Team
Myfax.com great product and have used…
Myfax.com great product and have used for years. They dropped live phone support....not good and now takes forever to handle your problems. May change companies after all these years.
1 mei 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Randy,
This is not the impression we want our valued customers to have. Please know, that you may contact us by live chat or email at any time. Should you require immediate assistance, please message our Social Team at socialsupport@myfax.com and they will assist you promptly.
Many Thanks,
MyFax Support Team
Might as well of been a chatbot I was speaking to
Asked me the same questions multiple times. Escalated a ticket then said once my issue was resolve I could update my credit card (which had nothing to do with my issue).
30 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Scott,
We would like to resolve this matter for you right away. Please message our Team at socialsupport@myfax.com with your fax number and/or account details so we may assist you further.
Many Thanks,
MyFax Support Team
Terrible company that preys on people
Terrible company that preys on people. Don't trust them with anything!!
30 april 2023
Review zonder uitnodiging
Antwoord van MyFax
Hello Mike,
This is not the impression we want to leave you with. Kindly email our team at socialsupport@myfax.com with your fax number and/or contact information, so we can address this matter with you.
Many Thanks,
MyFax Support Team
I had a problem with my login
I had a problem with my login, so I utilized their CHAT support. After the initial "AI" chatbot questions, it quickly offered a live agent. Nicoleta L was ready to help in mere SECONDS. Issue resolved, thank you Nicoleta!
22 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you for sharing your positive experience Steve! We're thrilled to hear that Nicoleta L. provided prompt assistance and resolved your login issue swiftly.
If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Needed to cancel and it was a very easy…
Needed to cancel and it was a very easy process. Thank you!
17 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Many thanks, Allison for letting us know how seamless it was to make changes to your account with Chris on chat. We are always here to help. Please feel free to message us anytime at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Glenn is great!
Glenn is great!
We had our fax number go down, but Glenn was able to get it fixed right away. Thank you, Glenn!
16 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Rachel for the wonderful feedback and 5-star review! Our team enjoys doing what they do because of customers like you. Your feedback will certainly make Glenn's day.
Should you have any additional questions, please let us know at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Had to send an urgent fax
Had to send an urgent fax. Fax wouldn't go through. Checked my billing. It was up to date. Tried calling. There are no human beings to speak with anymore. 10 tries, no luck! Unbelievable! DO NOT USE THIS SERVICE!
16 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Donna,
This is certainly not the impression we wish for you to have. Please feel free to contact us via live chat or email at https://www.myfax.com/support. For immediate support kindly message our Social Team directly at socialsupport@myfax.com so we may address your concerns.
Many Thanks,
MyFax Support Team
Smooth transition
Great service from this company transitioning from my old fax number to a new fax number they were on top of everything every step of the way A+ service
1 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you so much Eric for the kind words of feedback regarding your email interaction with Elizabeth. She will be delighted to know she provided you with A+ customer support. Please don't hesitate to contact us anytime at socialsupport@myfax.com should you require further assistance.
Many Thanks and have a fantastic weekend ahead.
MyFax Support Team
Prompt and corteous response
11 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Many thanks, Miguel for the wonderful 5-star review and we are so pleased Chris was able to assist you so efficiently on chats. Please let us know if you require any further assistance by messaging us anytime at socialsupport@myfax.com.
Many Thanks and have a great weekend ahead.
MyFax Support Team
Elizabeth V
Elizabeth V. handled my issue quickly and took care of the situation.
9 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Tim for taking time and for giving us a 5 star review. We are very pleased to hear that Elizabeth was able to resolved the issue quickly for you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.