Horrendous customer service and INCREDIBLY scammy pricing. Their billing practices are absolutely absurd- on several occasions, they charged me $10 because I owed $2. They never refunded the differenc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chris was very helpful and professional. He explained everything clearly, waived my late fee, helped lower my monthly plan, and submitted my refund request. He was patient and made the whole process m... Toon meer
Bedrijf heeft geantwoord
Terrible customer service - actually they have no customer service only bots. Ridiculous to try and get any help from them. I am cancelling by disputing payment through my credit card since they won’... Toon meer
Bedrijf heeft geantwoord
The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contactgegevens
Verenigde Staten
- socialsupport@myfax.com
- myfax.com
3,1
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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GRADE F
F - Unable to CANCEL!
I had to get my bank involved to get this scam company to stop taking money from my bank. It took months to be released from this entity.
Find a more reputable online Fax service. It's also impossible to understand the customer service reps when calling in...
I was unable to cancel my account because I couldn't log into my account, and that's the only way the customer service reps said I could cancel. They refused to help me until I logged in, and they couldn't assist me to do so.
7 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Kathleen,
This is certainly not the impression we want you to have. You may cancel your service directly online or through our direct online chat available at https://www.myfax.com/support. Please message us at socialsupport@myfax.com should you wish us to assist you further.
Many Thanks,
MyFax Support Team
Chris helped me.
5 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Paul for taking the time to leave us a 5-star review. We are very pleased to hear that Chris was able to assist you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Trying to cancel.
I have had MyFax for a little over a year. In needed it onc, and it worked fine. I no longer need it, and haveee not used it for a year. I can't find a way to cancel. Since I have not used it, I no longer know my number -- something I seeminly have to have when cancelling on line. I would like to be able to talk with someone who could help me out.
4 april 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Randall,
This is not the experience we wish for you to have. In addition to direct online cancellation, we provide live chat and email support for cancellation requests at https://www.myfax.com/support. Kindly message us at socialsupport@myfax.com, so we may further assist you.
Many Thanks,
MyFax Support Team
Elizabeth was professional and did a…
Elizabeth was professional and did a great job resolving the issues on my account. Thanks Elizabeth for your phenomenal service!
22 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Thanks so much, Danour Vision for the wonderful 5-star review in regards to the phenomenal level of support provided by Elizabeth today. We will be sure to share your kind feedback with her. Please feel free to reach out to us any time at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Chris was professional and offered to help and offered a discount on future services.
Chris was professional and offered a discount for continued service but we really don't fax any longer.
20 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Thanks so much, Sammie for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We are truly sorry to see you go but we wish you all the very best. Should you ever wish to reconsider or have questions, please feel free to message us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Antwoord van MyFax
Thank you so much for the wonderful 5-star review and for sharing your experience with us regarding the service provided by Elizabeth. This will certainly brighten her day. Please don't hesitate to message our team at socialsupport@myfax.com should you require any additional assistance.
Many thanks,
MyFax Support Team
Fifteen years with this service
Fifteen years with this service, I paid a year in advance so i wouldnt forget to pay. Now a year is up and I was told i had 5 days to pay or they would cancel. I went online to try and pay days before today and it did not give me the option to pay; told me to call. Tried that; just to be on hold for 15 minutes before hearing, they no longer accept online support??? WHAT?? I called to sales, he said my account was cancelled and my email said today 3.11.24 was my last day. Not to mention, I just got the reminder on 3.7.24!!! Im actually on hold waiting on this chat. They really dont want their valued customers, this is horrible service and if they don't want me as a customer then so be it! They pratically stole my fax number for no reason at all!
See chat, they left me here no response: IM DONE
5:38 PM
Chat started with Euliz R
E
Hi, my name is Euliz Ramboanga, how can I assist you?
Euliz R
hello
Im having problems with my account
i got a notice 3.7.24
they barely gave me enough time to make a payemt
I tried days before today
my number is 888-681-2022
E
Let me assist you by getting your fax number and the last 4 digits of the credit card on file for verification.And in case we get disconnected, please provide an email address for contact.
Euliz R
xxxx.yahoo.com
they said the last day was today for me to pay
but i tried last week and they kept telling me to call?
if you need to change your credit card
6:14 PM
Unfortunately for your security purposes, chat agents are not authorized to update your credit card information by chat we recommend you call our Customer Support at 1-800-287-3499
or by login to your account online and follow the steps below.
E
1. Account Details / Update account
2. Billing
3. Edit or Add Default Credit card
4. save / update
Euliz R
6:14 PM
it wont let me in now???
says my account is cancelled in the email??
how is this possible?
E
please call our Customer Support at 1-800-287-3499
Euliz R
I did
they do not accept support calls anymore
they said to chat here
they said they encourage to contact via chat
the number you gave
what do you see the status of my account as?
4 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Carla, This is not the experience that we wish you to have. We will ensure to investigate your chat interaction and we would be happy to assist you directly regarding your account. Please message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support Team
terrible customer service
terrible customer service! they tell the customer if you have a question to call only to find out the telelphone number does not work!
they tell you Chat is available and its not!
4 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello David,
This is truly not the impression we wish for you to have. MyFax now provides email support at support@myfax.com and billing@myfax.com. Our Chat is confirmed to be working at https://www.myfax.com/?s=chat.
Please message our Social Team directly at socialsupport@myfax.com so we may assist you and resolve any issues you are having.
Thank you in advance,
MyFax Support Team
knowledgeable and patient
6 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you, Victor, for the wonderful 5-star review and feedback regarding your interaction with Megha. We will be sure to pass along your feedback to her as it will certainly brighten her day. Please feel free to message us anytime at socialsupport@myfax.com.
Many Thanks, Stay safe and healthy,
MyFax Support Team
very efficient and helpful.
5 maart 2024
Review zonder uitnodiging
Antwoord van MyFax
Hello Julia,
Thanks so much for the wonderful review and 5-star rating. We greatly appreciate you taking the time to share your feedback regarding your interaction with Chris. Should you have any additional questions or concerns, please feel free to message us anytime at socialsupport@myfax.com.
Thank you once again,
MyFax Support Team
excellent customer service
I called because I was having trouble with my monthly payment so I called customer service, Elizabeth answered the phone and she was very nice and efficient and we were able to solve the issue very quick
28 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
We are thrilled to hear about your experience, and appreciate you taking the time to provide us with such a great review! We will be sure to pass it along to Elizabeth, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
Amazing Customer Service
Quick access to a live person, extremely knowledgeable and problem solved in less than 5 minutes! This is the type of customer service I sincerely appreciate!
28 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you for the fantastic review, Jerbrina! We appreciate you taking the time to share your experience, and we will be sure to let Elizabeth know about your great Kudos! If you need any further assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
Myfax Support Team
Outstanding responsive service
Agent was knowledgeable, helpful , friendly and efficient
22 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Barry for the positive comments. Your feedback is always welcome. If you have any questions or concerns, please message us at socialsupport@myfax.com.
An obstacle is only a stepping stone.
Myfax Support Team
Account Cancellation
As our business needs have changed, I canceled our account today. Fourteen years with your service have been highly commendable. I really appreciated Stefan’s help today. He answered all my questions in a courteous manner and helped me cancel our account. Many thanks for a great service!
20 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
We are sorry to see you go, Donna, but are glad to have been of service for the time you needed us! We will be sure to let Stefan know about your fabulous kudos and if you have any further questions or concerns please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
Antwoord van MyFax
We are glad to hear about your experience, Chel, and appreciate you taking the time to provide us with such a great review! If you need any further assistance let us know at SocialSupport@Myfax.com and we will be happy to help!
MyFax Support Team
Billing Issue Resolved
Eveldina understood my problem & was able to get a resolution quickly. She offered 2 options & allowed me to choose which would work best.
9 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you CWillis for taking the time to leave a 5-star review, We are very pleased to hear that Eveldina was able to assist and resolved the issue quickly. If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Liaola was very pleasant and explained…
Liaola was very pleasant and explained what I did wrong nicely
1 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
Thank you Eugene for your positive feedback Connie ! We're delighted to hear that Liaola was able to address your concerns promptly and efficiently. If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
I was with them for 20-plus years and I…
I was with them for 20-plus years and I just cancelled and on the way out my thank you was a $40.00 disconnection fee!
7 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
This is not the experience we would like you to have, Tony. Please send us the details at socialsupport@myfax.com and we will certainly review this situation further.
MyFax Support
Customer Service Extraordinaire
I spoke to Simona B. on the phone and she was very patient, kind, and sweet. Typically, calling customer service could be a pain but she was so lovely!
7 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
We are thrilled to hear about your experience and that we exceeded expectation, Rain! We appreciate you taking the time to share your thoughts which we will happily pass on to Simona, and should you need any further assistance, please do not hesitate to reach out to us at socialsupport@myfax.com !
MyFax Support Team
Stress Free and easy
I was able to talk with an agent quickly and she was very nice and helpful, was able to answer all my questions. a very stress free call. Thank You
5 februari 2024
Review zonder uitnodiging
Antwoord van MyFax
We are thrilled to hear about your experience, Jill, and appreciate you taking the time to share your thoughts! If you need any further assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
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