I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Toon meer
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Lees wat reviewers zeggen
The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Toon meer
The wig arrived in a timely manner which is the only positive unfortunately as the wig itself is unwearable. Ordered a brunette wig with a mix of blonde highlights and streaks and instead I got brig... Toon meer
Bedrijf heeft geantwoord
I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,3
Gemiddeld
871 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The wig did not fit and wrong charges attached to my order
The wig did not fit. The most painful part of this is that I still received a letter from fedex to pay charges of £89 for my shipping . This is terrible and I want myfirstwig to do something about this. I cannot pay £89 for a shipping cost that was never agreed on during the purchase. The purchase was in May and how am I still getting a letter in July to pay up custom fees. Isn’t that meant to be the sellers responsibility. How will you declare my item and yet still expect me to make payment. Please look into this .
17 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sassy,
Thank you for reaching out and sharing your concerns with us. We truly appreciate your feedback, as it helps us understand how we can improve our products and services.
I’m sincerely sorry to hear that the wig did not fit as expected and that you’re facing unexpected shipping charges. We understand how disappointing that can be, especially when it comes to additional costs that weren’t communicated clearly during the purchase process.
Regarding the customs fees, we do strive to provide clear information upfront; however, customs duties can be influenced by regulations in different countries that are sometimes beyond our control. We recognize that this can be frustrating, and we’re here to assist you with this issue. Please provide us with your order details, and we will do our best to help resolve the situation and communicate with shipping partners on your behalf.
Your satisfaction is very important to us, and we want to ensure that you have the best experience with Myfirstwig. Please reach out to our customer service team directly, and we'll work together to find a solution.
Thank you again for bringing this to our attention.
Warm regards,
Myfirstwig Customer Service Team
Painful to wear
Painful to wear. Constant pulling, nonstop headache. Influencer promo was fake too. CryptoPromo totally misled me. Waste of money.
10 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lavina,
Thank you for sharing your feedback with us. We're Myfirstwig, our official website is myfirstwig.com, and we have never had any collaboration or association with CryptoPromo. If you have any issues with the wigs purchased from myfirstwig.com, please do not worry. You can provide us with your order number, and our professional customer service team will reach out to you to resolve your issue.
Myfirstwig is a reputable wig brand with a history of 10 years, and we are committed to providing higher quality products and superior service. Please rest assured that if it is indeed an issue with our brand, we will certainly take proactive steps to resolve it.
Looking forward your reply.
Best regards,
Myfirstwig Customer Service Team
They need to add Medium for a cap size option
It took almost a month to arrive. I ordered two units. One for myself, and the other for my daughter. They should have an option for Medium size because small/ large is not a good option! I got a 2 in 1 Wet and Wavy unit and I'm not happy at all! The unit keeps sliding back... it sheds way too much. It is also too puffy, and full! I wanted to give this company a try but I doubt I will be making any more purchases in the future. 130% density, small cap size.
10 juli 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jessica,
Thank you for taking the time to share your experience with us. We truly value your feedback and are committed to providing our customers with the best products and services at Myfirstwig.
We understand that receiving your order after a long wait is frustrating. We're sorry to hear that the sizing options did not meet your needs. We are continuously working to improve our offerings, and your suggestion for a Medium size option is greatly appreciated. Our drawstring design has been implemented in many of our units to help ensure a more secure and comfortable fit for various head sizes.
Regarding the 2 in 1 Wet and Wavy unit, we acknowledge that curly styles can sometimes lead to shedding and tangling more than straight silky styles, especially when subjected to heat. However, because our units are made from real human hair, with proper care, you can mitigate some of those issues. We recommend using a leave-in conditioner and gentle detangling methods to maintain the quality of your unit.
Your satisfaction is very important to us, and we want to make this right. If you have any other concerns or if you'd like to discuss your order further, please don’t hesitate to reach out to our customer service team. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Myfirstwig Customer Service Team
Poor product!
Product not as seen on screen, what arrived was a badly cut wig that needed a lot of time and work to get any semblance of a style, and when speaking to customer service to complain they said I would need to pay to return it. I am uk based and that would be an extra cost. I have brought a few wigs from the UK, and when they have arrived, it is instantly wearable with no effort required, however “my first wig” shows false advertising! I have now requested for them to delete my account and remove my data from their servers, as I will never shop with them again as the products are really really bad, and not wearable, however they are refusing to delete my account. Why do they want to keep my account open when I have told them I will not be shopping with them again. They are also refusing my complaint to be escalated to a manager, and I am going round in circles trying to get them to delete my data! Appalling products and appalling customer service! If you have money to waste then shop with this company.
22 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for sharing your feedback with us, and we sincerely apologize for your recent experience. We understand how disappointing it can be when a product does not meet your expectations, and customer service falls short of providing the support you deserve.
At MyFirstWig, we strive to deliver high-quality wigs that are ready to wear and we take concerns regarding product quality very seriously. Your comments about the wig you received and its styling are concerning and we would like to investigate this matter further. We are committed to transparency in our advertising, and your feedback will help us improve our services and products.
Regarding the return process, we understand the inconvenience this has caused, especially with additional costs involved for our UK customers. We do our best to facilitate hassle-free returns and we are always looking for ways to improve our policies based on customer feedback.
As for your account deletion request, we respect your privacy decisions and typically process account deletions as per our privacy policy. However, if there has been any misunderstanding in communication regarding this, we would like to clarify this matter promptly. Our customer service team will contact you again to confirm the deletion of your account, as we want to ensure that every customer's concerns are addressed. Your satisfaction is very important to us, and we appreciate your patience as we work through these issues.
Thank you for bringing this to our attention. We value your feedback and hope to resolve this matter to your satisfaction.
Best regards,
MyFirstWig Customer Service Team
Unfortunately
Unfortunately, my experience with this product was very disappointing. The quality did not meet expectations, and it did not perform as advertised. I encountered multiple issues with trying yo style the I gave up and place the it back in the bag. The product ultimately did not meet my needs. Based on this experience, I will not be purchasing again.
20 juni 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Laura,
Thank you for taking the time to share your feedback regarding your recent experience with our product. We sincerely apologize for the disappointment you encountered, as this is certainly not the quality or experience we strive to provide at Myfirstwig.
We understand how frustrating it can be when a product doesn't meet your expectations, and we sincerely regret any inconvenience this has caused you. Your comments regarding the styling issues and the quality of the product are important to us, and we take them seriously as we continuously work to improve our offerings.
To assist you further, could you please provide us with your order number? This will allow our customer service team to look into your specific situation and work on finding a resolution for you as quickly as possible.
We truly value your feedback and hope to have the opportunity to make this right. Thank you for your patience and understanding.
Best regards,
Myfirstwig Customer Service Team
Still waiting for my refund
I ordered a wig from the USA site. Totally dissatisfied with the quality of the hair when it arrived. Made several attempts to return but customer service kept trying their best to get me to keep it. After a few back and forth, they eventually agreed to accept the return. Well over six weeks now and I’m still waiting to receive my refund. Although I sent off a few emails, i am still waiting for the refund at the time of writing this review,
Unfortunately due to the experience I have had, I could not with all good conscience recommend this company to anyone.
10 april 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Annette,
Thank you for taking the time to share your experience with us. We truly value our customers' feedback as it helps us strive to provide the best products and services possible. We sincerely apologize for any frustration or inconvenience you’ve experienced throughout this process. Your satisfaction is very important to us, and we are committed to resolving this matter for you.
To clarify our process, once we confirm that a return meets our return policy guidelines and receive a valid return tracking number from our customers, we immediately process the refund upon confirming the package has arrived at our facility. We kindly ask you to check your email inbox as our team will be reaching out to assist you further in resolving this matter promptly.
Please rest assured that we are here to support you and ensure this matter is resolved as soon as possible. Again, we deeply regret the inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
If you have further questions or need immediate assistance, please don't hesitate to reply to our team’s email or contact us directly.
Thank you for giving us the opportunity to make this right for you.
Best regards,
Myfirstwig Customer Service Team
The last time she gets HAD
I’ve used this company for more than 10 years and currently, they are not who they used to be. The lace on the wigs are cheap! I’m never buying from this company again! My heart is actually broken. I ordered a wig a few weeks ago and received my package today and I was sent just a random wig along with my order. I was told by customer service that the wig I CHOSE was replaced with a wig “they chose.” What the actual hell is going on around here. When did it become the company’s opinion over the customers choice? I was given the option to exchange it but with something I didn’t want or I had to pay more. I’m trying to understand WHO messed up. If there is a response…read the BS BELOW
1 juni 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you've had with your recent order. It’s clear that we have let you down, and we understand how frustrating this situation must be, especially after being a loyal customer for over 10 years.
At Myfirstwig, we are committed to providing our customers with the highest quality products and services. Your satisfaction is our top priority, and we strive to meet the expectations that our customers rightfully have.
We are truly sorry to hear about the mix-up with your wig order and the quality concerns regarding the lace. This is not the standard we wish to maintain, and we want to make it right. Could you please provide us with your Order Number? This will help us investigate the issue further and work towards a resolution that meets your needs.
Best regards,
Myfirstwig Customer Service Team
Shedding!!!
Give it a couple of months and you’ll start malting like a dog too! When this first arrived it looked lovely 2 months later and the shedding and hair breakage on my unit is so so bad that I’m actually embarrassed! It’s all over my clothes and home, even with little manipulation. Now mostly combing it when I’m outside to reduce the amount of hair left on my carpets! Only bought this as had bought another wig from Myfirstwig last year, they sent me something that looked nothing like the pics but insisted it was the same unit (I’d ordered a layered unit, they’d sent me a blunt bob cut!). They offered me a £40 discount on my next item as I’d have to pay the return postage fees yet when I went to purchase this one, because there was already a “discount” on this (which it looks like they always have some kind of promotion on) they wouldn’t honour the discount. I stupidly decided to give them another chance as they agreed to reimburse me for the import tax. Never again!!!
1 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experiences you have had and want you to know that we appreciate your honesty. Your satisfaction is important to us, and we are committed to improving our products and services.
We are truly sorry to hear about the shedding and hair breakage, the discount situation, and the other problems you’ve experienced with your unit. It is our goal to provide high-quality wigs that meet our customers’ expectations, and we clearly fell short in this case. Please don't worry; our customer service manager will contact you to assist you further and address these issues. We want to ensure that you feel supported and satisfied with your purchase.
Please know that we truly value your feedback and hope to restore your confidence in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
I recently ordered a unit from My First…Awful lace and shedding…
I recently ordered a unit from My First Wig for the first time. I’ve used many lace wig suppliers.
One annoying thing is there was nothing on or in the package with their brand name on it. In fact I mistakenly contacted another supplier to complain.
Since I’ve used the other company a lot my first impression was it was not the same quality as before and 1) didn’t really look like the photo 2) the hair shed more than I’m accustomed to 3) the 4c edges were nice but there was a bit of a balding area in the top front because of the edges and 4) it was the worst lace I’ve seen in a while. ! It was stiff and far too light.
I won’t order from them again. I’ll stick with RPG or Lab Hairs.
26 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for taking the time to provide your feedback regarding your recent experience with My First Wig. We sincerely apologize for the issues you've encountered, and we're grateful for the opportunity to address your concerns.
We understand that the packaging not featuring the My First Wig logo can be confusing, especially with the recent customs regulations in the United States. We want to assure you that your order was indeed fulfilled by My First Wig, and we apologize for any inconvenience this situation may have caused.
Your feedback regarding the quality of the unit you received is immensely valuable to us. Our goal is to provide high-quality wigs that meet and exceed our customers’ expectations, and it is clear that we fell short in your case. We are disappointed to hear that the unit did not look like the photo, that it experienced excessive shedding, and that the lace did not meet your expectations.
The details you provided, particularly about the lace and the balding area, are essential for us to understand what went wrong. We are constantly striving to improve our products, and your comments will be shared with our product development team to help enhance our quality control processes.
Please don't worry; our customer service manager will contact you to assist you further and address these issues. We want to ensure that you feel supported and satisfied with your purchase.
Please know that we truly value your feedback and hope to restore your confidence in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Trash save your money!
17 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Ivy,
Are you experiencing issues with a purchase from MyFirstWig? Please don't worry. You can provide your order number and details about your issue, and our customer service team will verify the information and proactively reach out to assist you in resolving the problem.
Best regards,
MyFirstWig Customer Service Team
2 commandes passées en 2 mois
2 commandes passées en 2 mois.
1ère commande : lace non pluckée alors que j'avais payé pour ça, une densité proche de 200% alors que j'avais demandé une 130% et tulle couleur saumon 🤦🏾♀️.. qui fait ça?!
2ème commande : belle texture mais la forme de la tulle au niveau des oreilles est droite donc perruque trop petite à ce niveau là et impossible à coller/ajuster.
Bonnet trop petit alors que j'avais pris les mensurations et choisit en conséquence.
Bien évidemment, dans ma bonne volonté j'ai essayé de les réparer/modifier pour ne pas perdre mes achats donc maintenant elles ne sont pas "renvoyables".
Je peux vous garantir que je commanderai plus chez vous et ne recommanderai pas le site.
Ma facture est la 502293309. Si vous le souhaitez je peux également vous envoyer le screen de ma facture payé qui précise mon identité complète. Dans la positive, merci de me donner l'adresse à laquelle je dois les envoyer.
J'ai oublié de préciser que la couleur de la lace n'était pas la bonne. J'ai reçu une perruque noire au lieu d'une ombre brown.
30 april 2025
Review zonder uitnodiging
Antwoord van My First Wig
Salut Cady,
Merci de nous avoir contactés et d'avoir partagé vos retours concernant vos récentes expériences avec nous. Nous nous excusons sincèrement pour les frustrations que vous avez rencontrées avec vos commandes. Votre satisfaction est de la plus haute importance pour nous, et nous apprécions l'opportunité de répondre à vos préoccupations.
Pour mieux vous aider à résoudre le problème, merci de fournir votre numéro de commande. Notre équipe du service client vous contactera pour comprendre la situation clairement et vous aider à résoudre le problème.
Dans l'attente de votre réponse.
Cordialement,
L'équipe du service client MyFirstWig
Feel free to adjust any part if needed!
I have tried many many wig Companies……
I have tried many many wig Companies… Myfirstwig company is the only company I will order from now Never had a problem with any of their wigs very little shedding, which is natural.
You get exactly what you purchase… i’ve had curly hair, straight hair, wavy hair loved all of them
10 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Benita,
Thank you for taking the time to share your fantastic feedback about your experience with MyFirstWig! We’re thrilled to hear that you’ve found us to be your go-to wig company.
Your satisfaction means the world to us, and we’re glad to know that all the wigs you’ve tried—whether curly, straight, or wavy—have met your expectations. We take great pride in our quality, and it’s wonderful to hear that you’ve experienced very little shedding, as we aim to provide products that not only look great but also stand the test of time.
We appreciate your loyalty and support! If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help you continue your journey of finding the perfect wig.
Thank you for being a valued member of the MyFirstWig family!
Warm regards,
MyFirstWig Customer Service Team
Great experience
Great experience. I can't say enough about this supplier. They are it forever lol
1 mei 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience with our products and services. At Myfirstwig, we strive to provide the best quality and exceptional customer service, and it’s truly rewarding to know that our efforts are making a difference.
Your satisfaction means the world to us, and we are committed to continuing to enhance our offerings to ensure that you have a fantastic experience every time you shop with us. If there’s anything more we can do to support you or if you have any suggestions, please don’t hesitate to reach out.
Thank you for being a loyal customer! We look forward to serving you again in the future!
Best regards,
Myfirstwig Customer Service Team
**0 stars** Avoid and Buy Elsewhere
**0 stars**
This is a 100% scam company. I ordered an item on April 6th. They immediately processed my payment.
However, 10 days then passed without even receiving an email order confirmation!!
Once I searched my inbox and did not see ANY emails related to my order, I reached out on April 16th. A day later, I received this response from their customer service team - "I’ve checked your order details, and it appears that the product is currently **out of stock**."
This company has such a poor infrastructure that 11 whole days passed and until I reached out, no one thought to reach out to the customer about an "alleged" out of stock item. They tried to offer a "similar item" but had no details on when I should expect to receive it.
Heads up - They like to send random "out of office for the weekend" messages as a way to avoid responding to emails.
Update - On April 29th, I finally received an item from this company. I would return it, but I don't trust I would receive a penny of my money.
AVOID at all costs. Listen to the 1 star ratings and buy elsewhere!
*Update # 2 - I just read their reply to my experience and review. It’s pitiful, just like I would expect. Stay FAR away from this dishonest and dysfunctional brand. Save your money and go elsewhere. Avoid the headache!
30 april 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Customer,
Thank you for taking the time to share your thoughts with us. We truly value your feedback, and we are very sorry to hear about your experience with our service. It’s important to us that our customers feel satisfied, and we regret falling short in this case.
We understand that receiving confirmation of your order is essential, and we apologize for the delay you experienced. Our team strives to keep our customers informed during the order process, and we’re currently working on improving our communication to prevent such oversights in the future.
Please rest assured that we do have return addresses available in both the United States and the United Kingdom. We were on break for the International Labor Day holiday, which ended on May 5th. Please provide us with your order number, and as soon as the holiday break is over, we will prioritize your request and make sure it’s processed efficiently.
Thank you for your patience and understanding. Your feedback is crucial as we aim to enhance our services and provide our customers with the best possible experience.
Best regards,
Myfirstwig Customer Service Team
Photoshoot Ready!
I recieved my unit in a timely manner. I was very pleased with the look and feel of the hair as I only order Yaki hair. I had a photoshoot with an IG/BH makeup artist. Very little customization done. The hair curled beautifully. I am very pleased with my purchase will order again. Quality is top notch!
21 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Caria,
Thank you so much for taking the time to share your wonderful review with us! We are absolutely thrilled to hear that you are pleased with your purchase and that your unit arrived in a timely manner. Our Yaki hair texture is truly a favorite among many, and we’re delighted that you loved its look and feel!
We’re so excited to hear about your photoshoot with an IG/BH makeup artist—it must have been an incredible experience! The fact that the hair curled beautifully with minimal customization truly speaks to the quality and versatility of our products.
Your satisfaction and appreciation of the quality of our wigs mean so much to us, as we are constantly striving to provide our customers with the best products and services. We can’t wait to assist you with your next order and continue delivering top-notch quality that meets your expectations.
Thank you for choosing Myfirstwig, and we can't wait to serve you again soon! Should you have any questions or need assistance, don’t hesitate to reach out to us.
Warm regards,
Myfirstwig Customer Service Team
I ordered my wig on March 28 and have…
I ordered my wig on March 28 and have yet to receive it. Its status has been: processed by factory for at least a week.
28 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Alanah,
Thank you for reaching out to us and for your patience while waiting for your order. At Myfirstwig, we always strive to provide our customers with the best quality products and services possible, and we truly appreciate your understanding during this time.
We would like to share that the wig you purchased, the True Scalp V-Part Wig, is a customized product made-to-order directly from our factory. We are happy to inform you that your order has been completed, and to express our gratitude for your patience, we have upgraded your shipping to DHL free of charge. Your wig is already on its way, and you can expect to receive it within the next few days.
We sincerely apologize for any inconvenience caused by the delay, and we thank you for your trust in Myfirstwig. If you have any further questions or concerns, please do not hesitate to contact us. We’re here to assist you.
Best regards,
Myfirstwig Customer Service Team
Shipping Delay, But Solid Product & Support
I ordered from MyFirstWig on February 14th and received my package on March 20th—so just over a month from purchase to delivery. The delay was mainly due to the third-party partner (IMG) used to ship the package before it was handed off to USPS. This leg of the shipping process caused some uncertainty, and after doing some digging, I found others on Reddit who had similar issues with this shipping method.
That said, I want to give a major shoutout to Bella, who was incredibly helpful and made what could’ve been a stressful experience much smoother. She kept me updated and was very responsive and kind throughout. Also, a big thank you to Penny and the team behind the scenes who assisted with contacting the shippers and working to have the package expedited.
They also offered a $15 refund for the inconvenience, which was processed as promised—a gesture I truly appreciated.
As for the wig itself, the quality is great—soft, well-constructed, and looks great. However, although it’s marketed as beginner-friendly, I do think it benefits from a little extra customization. I’d recommend adding the deep knot bleaching and pre-plucking services if you want something truly ready to wear without needing extra tweaks.
Honestly, I went into this purchase a bit nervous after reading some of the negative reviews about delays and used products, but my experience turned out to be a good one. I’m even already browsing the site to plan my next splurge.
For reference, I ordered - Touchedbyaye - Brown Highlight Bob Glueless Human Hair Lace Front Wigs - TBA014.
20 maart 2025
Antwoord van My First Wig
Dear Erolyn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that, overall, your journey with MyFirstWig ended up being a positive one. We understand that timely shipping is an essential part of our service, and we sincerely apologize for the delays you experienced with our Third-party logistics company CNE. We are continually working on improving our shipping processes to ensure that such issues are minimized in the future.
We are especially grateful for your kind words about Bella, Penny, and our customer service team. We strive to provide our customers with the best support possible, and it’s heartening to hear that their efforts made your experience smoother during a potentially stressful time. Your feedback about our $15 refund gesture is also appreciated, as we believe in acknowledging and compensating for any inconveniences that may arise.
Regarding the wig you ordered, we’re delighted to hear that you’re satisfied with its quality! We appreciate your suggestion about the deep knot bleaching and pre-plucking services; it’s input like yours that helps us continually improve our offerings and better meet the needs of our customers.
Thank you for giving us a chance despite your initial concerns. We're excited to see you're considering a return for your next purchase! If you have any other questions or need assistance in the future, please feel free to reach out to our Customer Service Team—we are here to help!
Best wishes,
MyFirstWig Customer Service Team
Gorgeous wigs!!!
I ordered 2 wigs a few weeks ago and just received them yesterday. WOW! JUST WOW! BOTH ARE PERFECTION! From the closure to the cut to the color, they are just fabulous! Needless to say, I am truly satisfied with the wigs and will order more in the future!! Happy to share some pictures!
15 april 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lucie,
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that you received both wigs and that they exceeded your expectations. Your enthusiasm really brightens our day!
At MyFirstWig, we strive to provide our customers with the highest quality products and services, so knowing that the closure, cut, and color of your wigs are exactly what you wanted truly makes our efforts worthwhile.
We believe that every customer deserves to feel fabulous and confident in their style, and it sounds like we hit the mark for you! We can't wait to see the pictures you mentioned – they always inspire our team and other customers.
Thank you again for your kind words and for choosing MyFirstWig. We are excited to assist you with your future orders and look forward to providing more fabulous wigs that you will love!
Best wishes,
MyFirstWig Customer Service Team
I have emailed this company on at least…
I have emailed this company on at least 7 occassions to ask gor a returns address sent them photographs of the item not evenntaken from package as it arrived to late
Im STILL WAITING on someone getting back to me if anyone could help me as to where i return my patcel or who else i could contact
17 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Barbara,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delays you've encountered in our return process, and we appreciate your patience.
At Myfirstwig, we strive to ensure our customers are satisfied with their purchases, and we understand how frustrating it can be when things don’t go as planned. Our return and exchange process does require us to review the condition of the wig before we can provide a return address, as this helps us maintain the quality and standards of our products.
To expedite the return process, we kindly ask that you take a few photographs of the wig in its current condition, ensuring to capture any details clearly. This will help us speed up the review and handle your return as quickly as possible. Once we receive those images, we’ll be able to assist you further and provide the return address you need.
We truly appreciate your understanding and cooperation as we work to resolve this matter for you. If you have any further questions or concerns, please do not hesitate to reach out to us directly at [support email/phone number].
Thank you for choosing Myfirstwig, and we look forward to assisting you promptly.
Warm regards,
Myfirstwig Customer Service Team
This company just simply doesn't care anymore
Ok so this is the email I sent to Myfirstwigs and of course they haven't responded. I WISH TO GOD I COULD SHOW MY PHOTOS HERE BUT ILL BE SURE TO PUT UP IN THE VIDEO AND TICTOK REVIEW.
I really need for someone to explain. First off, it took almost a whole month to get this unit.
Second, I included pictures of the cut of this wig. I have NEVER received anything from your company that was this bad.
Third, this color job is horrible. I also included pictures of the exact color of wig I ordered. Which, by the way is the only OTHER color unit I purchased from you all in the past. This is way lighter and looks nothing like the unit beside it(in pictures) which is what I ordered.
Its like this company just simply doesn't care anymore.
I need to know how these issues can be fixed.
Lydia Jones
10 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lydia Jones,
Thank you for reaching out and sharing your concerns with us. We're sorry that we didn't reply to your email in time due to the time difference. We sincerely apologize for the experience you've had with your recent order, and we appreciate your patience as we address these issues.
We strive to provide our customers with the best products and services, and it's disheartening to hear that we fell short in your case. We understand how frustrating it must be to wait an extended period for your unit, and we are actively working on improving our shipping times to ensure a timely delivery for all our customers.
Regarding the quality of the wig you received, we want to assure you that your feedback is important to us. We take quality control very seriously, and it is disappointing to hear that the cut and color did not meet your expectations or match your previous orders. We would love to see the pictures you mentioned, as they could help us understand what went wrong and how we can rectify the situation.
Please rest assured that we genuinely care about our customers and their satisfaction. Our customer service manager will assist you and find solutions that will restore your confidence in our products.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience you’ve experienced. We look forward to hearing from you soon.
Warm regards,
Myfirstwig Customer Service Team
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