I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Toon meer
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Lees wat reviewers zeggen
The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Toon meer
The wig arrived in a timely manner which is the only positive unfortunately as the wig itself is unwearable. Ordered a brunette wig with a mix of blonde highlights and streaks and instead I got brig... Toon meer
Bedrijf heeft geantwoord
I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,3
Gemiddeld
871 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Terrible customer service and shipping…
Terrible customer service and shipping process. I placed an order two weeks ago and they stated that the item was SHIPPED 3 days after purchasing. The item has never left the warehouse and I have been emailing customer service team but they are no help I want what I order or a refund
10 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Akasha,
Thank you for taking the time to express your concerns. We genuinely apologize for the frustration you've encountered with your recent order experience.
We understand how important timely delivery is, and it’s disappointing to hear that your order has not yet arrived despite being marked as shipped. Unfortunately, we’ve recently faced an unexpected backlog at the local post office in the United States, which has impacted several shipments, including yours. Please know that we have been in active communication with the local post office to urge them to expedite the delivery process.
Regarding your attempts to reach our customer service team, we deeply regret that we haven’t met your expectations. Your satisfaction is our priority, and we are continuously working to improve our response times and support services. We truly appreciate your patience during this challenging period.
To resolve your issue promptly, we would like to offer you a choice between a replacement for your order or a full refund. Please respond to this message or reach out to us directly, and we will ensure that your request is handled with urgency.
Thank you for your understanding, and we hope to restore your confidence in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Have not received my wig that I paid…
Havr not received my wig that I paid for on January 31, 2025. It is now February 20, 2025 and I still have not gotten whatbI ordered. I have emailed and no response very bad business and I still want the wig that I bought.
20 februari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Anjoli,
Thank you for reaching out to us regarding your order, and I sincerely apologize for the inconvenience you have experienced. We understand how important it is for our customers to receive their purchases promptly, and we appreciate your patience during this time.
Due to the Spring Festival holiday from January 27 to February 4, there were delays in processing and shipping orders. We are pleased to inform you that your wig was shipped on February 20, and you should receive it shortly. We strive to provide our customers with the best quality products and services, and we are committed to improving our processes to prevent such delays in the future.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to help.
Thank you for choosing Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Antwoord van My First Wig
Dear Zakiyah,
Thank you very much for your high praise of our product! We are very happy to hear that you are satisfied with this "amazing wig." Our team is always dedicated to providing customers with excellent products and services, ensuring that each product meets customer expectations and delivers a pleasant experience.
Your satisfaction is the greatest affirmation for us and motivates us to continuously pursue excellence. If you need further assistance or have any feedback, please feel free to contact the Myfirstwig Customer Service Team. We are truly honored to provide support for you!
Sincerely,
Myfirstwig Customer Service Team
Wig is so nice curl really holds well.
Wig is so nice curl really holds well.
24 december 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dee,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the wig and that the curls hold really well. Your satisfaction is our top priority, and it's always rewarding to know we are meeting your expectations. If you have any more feedback or need assistance, please don’t hesitate to reach out.
Best regards,
Myfirstwig Customer Service Team
Avoid. You’ve been warned!
Avoid! Trust me! Order at your own risk! Don’t be fooled by their wig pictures and videos. This company clearly knows how to sell and get customer to buy. Beware! their customer service is the worst ever! They don’t respond to emails and if you want to return something then you practically have to manage them. The process will make you cry. And I’m still waiting for my refund 2 weeks later! I feel like I’m communicating with people who can’t be bothered. When I chased it up they said they’re on holiday and will process it when they return…..I wish I could give them 0 star rating.
9 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrations you experienced with our customer service and the delays regarding your refund due to our holiday season. We strive to provide a positive shopping experience for all our customers, and it is disappointing to hear that we have fallen short in your case.
To expedite the resolution of your concern, please reach out to us directly at service@myfirstwig.com with your Order NO. We are here to assist you and ensure your issue is resolved as quickly as possible.
We appreciate your patience and feedback as it helps us improve our services. We hope to have the opportunity to restore your trust in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Très déçu Commande #FR66661381
Je souhaite annuler ma commande #FR66661381 cela fait plusieurs jours que j'ai passé commande et ma commande n'a toujours pas été expédié.
J'ai eu à contacter le service client à plusieurs reprises j'ai reçu des réponses automatiques m'informant qu'ils sont en vacances et reprennent à partir du 4 février.
Mais moi je compte voyager le 6 pour 2 mois de travail.
J'avais prévu porté cette perruque pendant mon voyage.
Je souhaite annuler ma commande parce que je n'aurai plus besoin et le délai de livraison n'est pas respecté.
26 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Cher la diaspora,
Merci de nous avoir contactés au sujet de votre commande n° FR66661381. Nous nous excusons sincèrement pour le retard d'expédition et comprenons combien il est important pour vous de recevoir votre perruque à temps pour vos prochains voyages.
Nous nous excusons de ne pas pouvoir traiter votre demande d'annulation dans les délais en raison de nos récents congés. Ne vous inquiétez pas, nous traiterons votre remboursement immédiatement à notre retour au travail le 5 février.
Nous apprécions votre compréhension pendant cette période et nous sommes là pour vous aider à répondre à toutes vos questions ou préoccupations.
Cordialement,
L'équipe du service client Myfirstwig
Everything about my purchase has…
Everything about my purchase has brought me joy! The color the fit and the compliments I have received!
1 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tara,
Thank you so much for your wonderful feedback! We are thrilled to hear that everything about your purchase has brought you joy, from the color and fit to the compliments you've received. It means a lot to us to know that you are happy with your wig.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Best regards,
Myfirstwig Customer Service Team
This is the first time I have ever…
This is the first time I have ever ordered a wig and I was impressed by what was shown on the website.
The good news is that my wig arrived ahead of time but unfortunately it was not the wig I ordered - wrong colour and cut.
I have emailed customer service twice, but have not had a response and it's been two weeks.
30 december 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Christabel,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you were impressed by our website and that your wig arrived ahead of schedule. However, we sincerely apologize for the mix-up regarding the color and cut of your wig and for the delay in our response to your emails.
Your satisfaction is important to us, and we understand how frustrating this situation can be.Our customer service team has already contacted you to urgently resolve the issue.We appreciate your patience and understanding, and we are committed to making this right for you.
Thank you for your understanding.
Best regards,
Myfirstwig Customer Service Team
The best customer service
Hi, thank you for your service. The first wig I ordered didn't fit right so I contacted Myfirstwig and you responded quickly. The customer service is A+ like none other. You were patient with me, you always responded to my emails. I decided on another wig and you shipped it out in a timely manner. Thank you, Dp
3 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Debbie,
Thank you so much for your wonderful review! We truly appreciate your kind words about our customer service. We're thrilled to hear that you found our team responsive and patient throughout your experience.
At Myfirstwig, we strive to ensure that each customer is satisfied with their order, and it’s fantastic to know that we were able to assist you in finding a wig that you love. We’re also glad to hear that your new wig was shipped out quickly.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Your satisfaction is our top priority!
Thank you again for choosing Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
No one can tell I'm wearing a wig
No one can tell I'm wearing a wig! The pre-trimmed layers mean no extra styling needed.
6 november 2024
Antwoord van My First Wig
Dear Savannah,
Thank you for taking the time to share your wonderful experience with Myfirstwig! We are so delighted to hear that our pre-trimmed layers have made it easy for you to wear your wig without any extra styling. It's fantastic to know that you feel confident and that no one can tell you’re wearing a wig!
Your feedback means a lot to us, and it's our goal to provide high-quality wigs that help our customers feel their best. If you have any further questions or need assistance, please don't hesitate to reach out to the Myfirstwig Customer Service Team. We're here to help!
Best wishes,
Myfirstwig Customer Service Team
My last two wigs that I ordered was not…
My last two wigs that I ordered was not good. The first wig was cut wrong and it was not Malaysian hair. The second wig the color was suppose to be black with brown highlights instead the color was more bronze wih black as the highlight. Also,the length was 10 inches instead of 12 inches. I've purchase many of wigs from this company and I have been very disappointed lately.
30 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jacqueline,
Thank you for sharing your experience with us. We sincerely apologize that your recent wig orders did not meet your expectations and for any inconvenience this has caused. It’s disappointing to hear that the first wig was cut incorrectly and did not match the quality you expect from Malaysian hair. Additionally, we understand how frustrating it can be when the color and length of a product don’t align with your order.
Your feedback is essential to us, and we strive to improve our products continually. We would love the opportunity to rectify this situation for you. Please reach out to our VIP customer service manager at vip@myfirstwig.com so we can address your concerns directly and work towards finding a suitable solution.
We truly value your loyalty as a customer and hope to restore your faith in our brand.
Best regards,
Myfirstwig Customer Service Team
I have been getting wigs from MFW since…
I have been getting wigs from MFW since 2018/2019? From the first unit to this recent one purchased, they have remained consistent in quality AND customer service. I recently bought this unit BFB016 and I love it! MFW is now the only place I purchase wigs from and the only place I will continue to get my units from.
27 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Brandi,
Thank you so much for taking the time to share your wonderful experience with Myfirstwig! We are thrilled to hear that you have been a loyal customer since 2018/2019 and that our consistency in quality and customer service has benefited you throughout the years.
We're especially glad to know that you're loving your latest unit, BFB016! Your trust in us means a lot, and we truly appreciate your support as the only place you choose to purchase your wigs from. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you for many more years to come!
Best regards,
What I love most about the wig is the…
What I love most about the wig is the HD camera-ready pre-cut lace service as I have learned in the past that I am not the best at lace cutting.
The color is quite lovely and the texture is very nice as well. Looking forward to learning how this wig goes with me through its given life span.
And shout out to MFW STELLAR customer service! ❤️
12 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Portia,
Thank you for your wonderful review! We’re thrilled to hear that you love the pre-cut lace service. It’s great to know that it has made your experience easier, especially if lace cutting isn’t your strong suit.
We're also glad to hear that you find the color lovely and the texture nice! We’re confident that your wig will serve you beautifully throughout its lifespan, and we look forward to supporting you on this journey.
Shout out to our customer service team for providing VIP support—they'll be delighted to hear your feedback!
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Myfirstwig Customer Service Team
Incorrect item shipped - contract breached.
This was taken to final PayPal dispute.
Firstwig threatened to open their own dispute against me. For what? Not accepting £15 back and keeping an incorrect item,...
Anyway PayPals request for communication from them fell on deaf ears.
After checking out and getting offered the 3D pre cut pre bleach and fitted.. They didn't send me anything cut the errors is theirs I have purchased this on good faith.
I've declined to get £15 refund as compensation and they have stated return postage is at the customers cost.
As I have paid and received the wrong item they are in breach of contract with me. On that basis I wish to exercise a lien of the item they have sent me until I receive what I have paid for, I will not return it at this stage nor pay to ship it back.
Penny offered a full refund 2 days ago after I rejected part refunds and instructions on how to customise it as per order
£15 can't buy bleached knots, custom cut lace and make it fit.
The full refund offered was only £15 and I've opened a dispute on PayPal against them.
They now want it back and after altering the wig have given me a return address.
What scammers.
PayPal case opened. I will never deal with these dreadful people again
Ps the small cap isn't even small it's a big cap with elastic bands so bulky.
15 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion regarding your order and understand your frustration.
We aim to provide accurate descriptions of our products, and we're disappointed to hear that you did not receive what you expected. Your feedback is important to us, and we take it seriously.
Please rest assured that once we receive your photos and confirm that the wig has not been used, we will assist you with the return process and ensure your refund is processed promptly.
Best regards,
MyFirstWig Customer Service Team
Quick responses from customer service…
Quick responses from customer service and My First Wig was able to expedite my hair before I went on vacation. I love the hair quality, and the wig was an easy installation. I will be ordering from them in the future.
20 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Nicky,
Thank you for your wonderful feedback! We’re thrilled to hear that our customer service team was able to assist you quickly and expedite your order before your vacation. It’s fantastic to know that you love the hair quality and found the wig easy to install. We look forward to serving you again in the future! If you need any assistance or have any questions, please don't hesitate to reach out.
Best regards,
MyFirstWig Customer Service Team
The products are always great
The products are always great, this
Customer service is top notch, and the shipping is fast. If I’ve ever had any issues, they were addressed promptly and the hair is top quality that always lasts for me for years. I’m always happy with my purchase, and they have great pricing. You’ll never be disappointed.
6 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Branche
Thank you so much for your fantastic review! We’re thrilled to hear that you consistently enjoy our products and that our customer service has met your expectations. Our team works diligently to ensure prompt resolutions and to provide the highest quality hair that lasts, so it’s wonderful to know that reflected in your experiences. We appreciate your kind words about our pricing as well—offering great value is important to us.
We look forward to serving you again in the future, and we're always here to help! Thank you for choosing Myfirstwig!
Best regards,
MyFirstWig Customer Service
I can confidently say these wigs are outstanding
I’ve been a loyal customer since 2019, and I can confidently say these wigs are outstanding in quality! The craftsmanship is amazing; they look and feel incredibly natural, and I constantly receive compliments whenever I wear them. It’s so rare to find a brand that combines such high-quality products with exceptional customer service. Every interaction has been positive, and they’re always willing to go the extra mile. I couldn’t be happier with my experience, and I’ll definitely be a customer for years to come!
4 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you so much for your heartfelt review! We truly appreciate your loyalty since 2019 and are thrilled to hear that you find our wigs outstanding in quality and craftsmanship. It’s wonderful to know that they look and feel incredibly natural and that you receive compliments every time you wear them!
We pride ourselves on providing high-quality products and exceptional customer service, so your positive feedback about our interactions means a lot to us. We’re always here to go the extra mile for our customers, and we’re delighted to know that your experience has been so satisfying.
Thank you again for your continued support, and we look forward to serving you for many more years to come!
Best regards,
MyFirstWig Customer Service Team
A+ Approved
Hi, I follow a lot of YouTubers and I kept seeing positive feedback on Myfirstwig. So, I decided to try them out. This is my first purchase through them. I decided to go with a 14 inch Yaki Straight Blunt Cut wig. I love it! The cap is constructed well. I went with extra deep plucked, extra deep bleached, and precut lace. Out the box, it was perfect. I just used my hot comb some and flat iron. I love the cut. It was some shedding but not too crazy. I'm thinking about buying another unit with the same hair texture but a little bit longer. Maybe I will try some color in another unit as well. It's definitely worth the purchase!
3 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tarasa,
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you decided to try MyFirstWig after seeing positive feedback from your favorite YouTubers. It’s fantastic to know that you love your 14-inch Yaki Straight Blunt Cut wig and that it met your expectations right out of the box!
We’re glad you found the cap construction to your liking and that the extra deep plucking, bleaching, and pre-cut lace worked perfectly for you. A little shedding can happen, but we're happy to hear it wasn't too much and that you were able to style it with ease.
We appreciate your interest in purchasing another unit and trying out different lengths and colors! If you have any questions or need assistance with your next order, don’t hesitate to reach out. Thank you for choosing MyFirstWig, and we look forward to seeing you again soon!
Best regards!
MyFirstWig Customer Service Team
I ordered a wig that should look… permed hair. The hair I received was very long and the hair is crazy looking.
I ordered a wig that should look similar to permed hair. I got a trash wig I could have bought for 20 dollars. I want my money back!!!! This place is a rip off!!! If the cap is not oversized then the wig it self is trash! I will never trust them again! I get better wigs from Amazon! Do not waste your time, go to the nearest hair store and not this scam site!
30 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Xania,
Thank you for your feedback. We're truly sorry to hear that the wig you received did not meet your expectations. We strive for high quality, and it seems we fell short in your case. We strive to ensure that all our customers receive high-quality, genuine human hair wigs. We apologize for falling short in your case. Please reach out to us with your order number so we can address this issue and make things right for you. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
Best regards,
Myfirstwig Customer Service Team
Gorgeous and practical
The winters get really crazy here so I was looking for something gorgeous and practical and this wig offered both.
It was easy to install no glue necessary and fit snugly onto my head. Will definitely be buying more from this company.
The customer service was 10/10 too
25 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Perps,
Thank you so much for your wonderful review! We’re thrilled to hear that our wig has met your needs for both beauty and practicality, especially during those crazy winters. It’s great to know that you found it easy to install and that it fits snugly.
We’re also glad to hear you had a positive experience with our customer service! We look forward to having you as a repeat customer and can’t wait to assist you with your future purchases.
Best regards,
Myfirstwig Customer Service Team
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