I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Toon meer
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Lees wat reviewers zeggen
The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Toon meer
The wig arrived in a timely manner which is the only positive unfortunately as the wig itself is unwearable. Ordered a brunette wig with a mix of blonde highlights and streaks and instead I got brig... Toon meer
Bedrijf heeft geantwoord
I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,3
Gemiddeld
871 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van My First Wig
Dear Karen,
Thank you for your amazing review! We're thrilled to hear that the wig brings you so much life and that you love the flawless air lace melt. Your satisfaction is our top priority, and we're here to help if you need anything else. Enjoy rocking your fabulous look!
Best regards,
Myfirstwig Customer Service Team
High Quality And Affordable Wigs
I had a great experience with this company. My wig came promptly In a pink satin bag. The knots were bleached so all I had to do was cut the lace. It look so gorgeous on I definitely will be ordering more!!!!
17 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Aisha,
Thank you for sharing your positive experience with us. We are thrilled to hear that you had a great experience with our company and that your wig arrived promptly in a pink satin bag. We take pride in providing timely deliveries and ensuring that our products are well presented to our customers.
It's wonderful to know that the knots on the wig were already bleached, making it convenient for you to simply cut the lace and style it. We're delighted that the wig looks gorgeous on you, and your satisfaction is our utmost priority.
We appreciate your support and are thrilled to hear that you will be ordering more from us. If you have any further feedback or need assistance with future purchases, please feel free to reach out to us. Thank you for choosing MyFirstWig, and we look forward to serving you again.
Best regards,
Myfirstwig Customer Service Team
The lace on this wig is amazing
The lace on this wig is amazing, and the hair is so silky. I'm totally in love with it!
2 oktober 2024
Antwoord van My First Wig
Dear Pamela,
Thank you for sharing your feedback with us! We're thrilled to hear that you're loving the amazing lace and silky hair of your new wig. We aim to provide high-quality products, and we're delighted that you're satisfied with your purchase. If you have any further questions or need assistance, feel free to reach out to us.
Best regards,
Myfirstwig Customer Service Team
This was my first experience of buying…
This was my first experience of buying a wig.
I have brought two wigs from this company and was very nervous as I knew nothing about wigs. However my first wig make it really easy for first timers.
Pre cut
Deep bleached
Adjustable elastic band
Are all what makes being a first timer to wigs easy
The customer service is incredible from beginning to end. They are very patient and understanding.
The hair stylist/hair colourist is amazing too! Again very patient. I wish I could afford to give them more money or a large tip!
I have alopecia and it was a very sensitive time in my life when my hair started falling out. My first wig were kind enough to also change the lace to transparent for my fair skin tone. I don’t know what I would have done withought stumbling upon this company.
I have promoted to my sister and mom and they are both going to buy wigs from here!
Thank you!
17 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear valued customer,
Thank you so much for sharing your experience with us. We're delighted that we could make your first experience of buying wigs a positive one. It's truly heartwarming to hear that the pre-cut, deep bleached, and adjustable elastic band features made your transition into wigs easier. Our team takes great pride in providing exceptional customer service and support, and we're thrilled to hear that it made a difference for you.
We're also glad to know that our hair stylist and our ability to customize the lace to match your skin tone contributed to your positive experience. Your promotion to your sister and mom means a lot to us, and we look forward to serving them as well. Thank you for trusting us and for your kind words.
Best regards,
Myfirstwig Customer Service Team
Garbage Wig
Please don't let the 5 star reviews fool you. This company advertises 100% human hair wigs, however the units that are shipped to customers are synthetic. The unit that I received was like baby doll hair, brittle and matted. Complete waste of money and horrible customer service.
4 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Nicole,
Thank you for sharing your experience with us. We're truly sorry to hear about your dissatisfaction with the product you received. We strive to ensure that all our customers receive high-quality, genuine human hair wigs. We apologize for falling short in your case. Please reach out to us with your order number so we can address this issue and make things right for you. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
Best regards,
Myfirstwig Customer Service Team
I had a great experience with My First…
I had a great experience with My First Wig customer services.
The Wig I ordered, although lovely, waa not quite the shade I had expected & didn't suit my skintone. I contacted them and sent photos. I was given returns Information and was able to reorder. The customer service team even sent photos of the replacement Wig for my approval before it was dispatched to me.
I can't fault my first wig for the quality or the wig which I wore for.my wedding last Saturday, nor do.I have anything but praise for the customer services team.
Thank you 😊
18 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jaclie,
Thank you for sharing your positive experience with our customer service team. We are pleased to hear that you found our team to be helpful and accommodating throughout the process of exchanging your wig. It's wonderful to know that the replacement wig met your expectations and that you were able to wear it for your special day. We are delighted that we could contribute to making your wedding day even more special. Your satisfaction and happiness are always our top priorities.
Thank you for choosing MyFirstWig, and we appreciate your kind words. If you ever need further assistance in the future, please feel free to reach out. Congratulations on your wedding and best wishes from the MyFirstWig team!
This wig was truly beautiful & the…
This wig was truly beautiful & the color was perfect for the fall weather.
4 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Cynthia,
We are delighted to hear that you found the wig truly beautiful and that the color was perfect for the fall weather. Thank you so much for sharing your feedback with us!
If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
Myfirstwig Customer Service Team
PENNY IS THE BEST!
My sister and I have been buying from MyFirstWig for close to two years now, and I have been faithfully purchasing from them ever since.
I came across them on good ole Instagram. I was tired of going to physical stores, and not really enjoying the experience at those stores. So, I opted to try online which at first, I was hesitant about because, well it's online shopping. However, I soon gained the confidence in sticking with this way of shopping, and their company where I have been completely satisfied. If I wasn't such a private person, I would totally do the whole influencer promotion ordeal to advertise them.
My wigs last me a good decent amount of time considering I tend to stick with the same look quite often. I also love the packaging and the effort that they make in knowing that you're purchasing from a genuine company.
So, with that being said, I want to give an enormous thank you and appreciation for their customer service team, but especially to Penny. Last month, I had my wig stolen right after it had been delivered, and I was totally distraught because I'm taking it with me to Korea in about a week from now.
I was beside myself and reached out to their customer service completely frantic because #1 it's theft, which is personally an invasion, but usually and understandably it takes them some time to go through the process of receiving the wig. I love how the company communicates every step of the way regarding the process up until the wig is delivered. However, when Penny reached out to me to get an update on my wig, that's when I realized I had never received it due to the theft. Unbeknownst to me, I had no idea that my wig had even arrived and within minutes it was stolen, but I was provided video footage a whole week later from my apartment manager.
Penny was so compassionate and understanding. She urgently took it upon herself to open an investigation case with the postal office where I provided her the images of mail and package theft to coincide with my own investigation; and she has been so incredibly kind to replace my wig.
Not only that, but Penny expedited my delivery with a requested signature because they know that I'm leaving the country soon. In fact, she was so diligent that it was actually delivered today earlier than expected as I was expecting it on Monday.
Regretfully, I had already been running my errands before I received the delivery update, and I missed the delivery. Womp womp, I called the delivery company, and they confirmed the original date for Monday for my wig to be delivered, so I'll still get it on time!
I digress, I am so grateful to Penny and everything she has done in making sure that I receive my wig and because of her as well as the rest of their team, I will remain a faithful customer.
Thank you!!!
UPDATE:
I received my wig and I love it. I'm excited to try this new look especially for my Halloween costume.
I would Usually have my wigs delivered to my office, but now that I know I can ask to have a signed delivery to my home I'll definitely be going with that option. They even added some additional hair shampoo and conditioner which is so accommodating. Any company that builds a rapport and takes care of their client-customer is a company for me!
This company just keeps getting bonus stars.
9 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Rachel,
Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear about your positive experience with our customer service team, and we're especially delighted to hear about the exceptional assistance you received from Penny. It seems that it is not uncommon for packages to be stolen in the local area. We also hope that everyone will choose a safer address to sign for the package when shopping.
We truly appreciate your loyalty and kind words, and we are grateful for the opportunity to serve you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for being such a fantastic and valued customer!
Best regards,
Myfirstwig Customer Service Team
I love the wig that I just bought from…
I love the wig that I just bought from them ;) looks so natural
10 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Bijou,
Thank you so much for your review. We're thrilled to hear that you love the wig and that it looks natural on you. If you have any questions or need assistance, feel free to reach out to us. Have a great day!
Best regards,
Myfirstwig Customer Service Team
Shop here for gorgeous & easy-to-wear wigs!
This is the place to shop if you want gorgeous, easy-to-wear wigs! They have a variety of styles and customization options. I’m a fan of the deep-plucked and precut lace service because I don’t have to worry about spending a lot of time getting the wig ready to wear. Another bonus is their great customer care service.
18 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Noni,
Thank you for your kind words and feedback! We're delighted to hear that you appreciate the deep-plucked and pre cut lace service and have found our customer service to be great. Thank you for your affirmation of our products and services. If you need any assistance in the future, please don't hesitate to reach out to us. Thank you for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
Glueless wig
I’m absolutely thrilled with my purchase! the quality of the wig exceeded my expectations—it’s beautiful and feels incredibly natural. I also appreciated receiving detailed information throughout the process, which made the experience even better. This is the closest match to my natural hair I’ve ever found in a glueless wig, including the edges, which look amazing. I’ll definitely be ordering another one soon.
24 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Isabel,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that the quality of the wig exceeded your expectations and that you found it beautiful and incredibly natural. It's always our goal to provide detailed information and support throughout the process, so we're delighted to hear that it enhanced your experience.
We're thrilled that the wig is the closest match to your natural hair that you've ever found in a glueless wig, including the amazing-looking edges. Your satisfaction means the world to us, and we can't wait to have the opportunity to serve you again. If you need any assistance in the future, please don't hesitate to reach out. Thank you once again for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
Blocked email for return
I email the company regarding the way that I received, I informed them that the wig was too silky for me and that I wanted to return it. I was email back to exchange it for the yacki which she said it's like african american hair. I emailed the company several times not realizing that they blocked my email address. I was told to send pictures of the lace which I did. I think she's waiting for the 15 day cut off.So that way I would not be able to return. If I have to pay.
For the return, I will do that.But I will never ever order again. And if you look at the emails that they reply back to the customer, none of them corrects the issue. I do have proof of all my emails as well as showing that my email address was blocked
12 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced with your recent purchase from MyFirstWig. We're sorry that due to the time difference, your latest email may not have been responded to in a timely manner. Our customer service has already responded to you and expedited the process for your return and exchange now. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to address and resolve this issue promptly. We look forward to the opportunity to make amends and restore your confidence in MyFirstWig. Thanks for your patience.
Best regards,
Myfirstwig Customer Service Team
I didn't get what I ordered!!
I ordered a 10 inch wig and received a 12 inch wig. I sent MyFirstWig a picture of the wig with the measuring tape to show them the error. They admitted the error and suggested that I take the wig to the salon and have them cut it, which would cost me more. I asked to return it. They accepted the return but requested that I pay the return shipping even though I received something other than what I ordered. It was their error and they refused to pay for the return shipping.
UPDATE:
They responded that they would reach out and make things right. THAT NEVER HAPPENED! They never contacted me after stating they would.
29 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Willie,
We're sorry to hear about the inconvenience you experienced with your recent wig order from MyFirstWig. Regarding the hair length, the actual length of our wigs is actually a free upgrade and is slightly longer than other vendors. We provide this free length upgrade to prevent customers from feeling that the wig is too short when worn. After all, it is easier to trim a longer wig to make it shorter, but it is not possible to make a shorter wig longer. We apologize for any inconvenience caused by this.
We aim to resolve this matter to your complete satisfaction. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to make things right.
Best regards,
Myfirstwig Customer Service Team
Lovely
I was thrilled with the quality of my fist wig hair. Was so good, I wasn’t expecting that and I can definitely get one again. They also over a wig installation tutorial for ever wig . Love it.
14 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Chelsea,
Thank you for your positive feedback on the quality of your first wig. We are thrilled to hear that you were pleasantly surprised by how good it was and that you would consider purchasing another one in the future. If you have any more feedback or need assistance, please feel free to reach out. Thank you for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
BEST KINKY CURLY EVER!!! I had ordered a few yaki straights from…
I had ordered a few yaki straights from this company that were very nice. I was nervous about ordering a kinky curly because, for me, a curly has to be on point. Well, My First Wig did not disappoint!! This kinky curly is all that and more! Not too kinky, not too straight, just right! I gave 4 stars because the shipping time is way too long. It took almost a month.
9 september 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Gayle,
Thank you for your valuable feedback regarding your recent purchase of our kinky curly wig. We are thrilled to hear that you are satisfied with the quality and appearance of the wig, finding it to be just the perfect balance of kinky and straight. We take great pride in offering wigs that exceed our customers' expectations, and we are delighted that we were able to meet your standards.
Regarding the shipping time, we sincerely apologize for any inconvenience caused. We understand the importance of receiving your order in a timely manner, and we are always looking to improve our processing time to ensure a more efficient experience for our customers. Your constructive feedback on the shipping time is duly noted, and we will use it to enhance our services going forward.
We truly appreciate your support and hope to continue providing you with top-notch wigs and improved shipping services in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Thank you once again for sharing your experience.
Best regards,
Myfirstwig Customer Service Team
Blamed me for faulty product
Wig had a fault and I was instead told it was my fault due to sizing.
I recently bought a wig from this company that was supposed to be glueless. However when it arrived it was clear that there was a deep crease in the lace that would mean that it couldn't lay flat at the front and instead stuck up.
I reached out for support and they insisted this was my fault for picking the wrong size despite me showing pictures of it still sticking up without the wig being worn.
the advice I was given is that I should instead use the sticky tabs or wig glue to ensure it stays flat but the whole reason I bought this wig was because it was advertised as glueless.
Now I have to pay additional money to return it even though it is not my fault and due to a fault with the product, which means that I've paid for delivery, hidden shipping taxes and now return postage without receiving a usable product.
I would here despite their prices being higher than other sellers because previously the experience has been better - but this has been really disappointing.
15 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Ellie,
We're sorry to hear about the issue you faced with the wig you purchased. It's definitely not the kind of experience we want our customers to have. We sincerely apologize for the inconvenience and frustration this has caused you.
Your feedback is important to us, and this situation does not align with the standards we aim to uphold. Our customer service manager will work with you to find a satisfactory solution, and we will do our best to address the situation promptly.
We genuinely appreciate your previous support and understand that this experience has been disappointing. We hope to have the opportunity to make things right and restore your trust in our products and services.
Thank you for bringing this matter to our attention. Please feel free to reach out to us directly if you have any further concerns or need assistance with the return process. We are here to help and ensure that your issue is resolved to your satisfaction.
Best regards,
Myfirstwig Customer Service Team
Loving My first Wig units
I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern within a day or two. Every unit I have received is nothing but quality. I highly recommend trying one of their units or any products they offers.
Thank you My first wig for keeping me satisfied
A customer of life
21 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you so much for your loyal support and wonderful feedback! We truly appreciate you being a long-time customer and are thrilled to hear about your positive experiences with our products and customer service. Ensuring that your concerns are addressed promptly and that you receive quality units is our top priority at Myfirstwig. Your recommendation means a lot to us, and we're grateful for your trust and satisfaction. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for being a valued customer of life and for choosing Myfirstwig!
Best regards,
Myfirstwig Customer Service Team
Bad experience, low quality, bad smell
I bought a wig for over 300$ because I saw many good reviews on YouTube.
Unfortunately, the wig I revived looked nothing like the picture.
That wasn’t even the worst, the wig is poor quality and the smell is strong (not in a good way). Even after washing the wig, the smell is still clearly there.
I’m really disappointed that I lost so much money, and I can throw it in the trash.
30 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Chanti,
We're sorry to hear about your experience. Would you please email us at service@myfirstwig.com with your order number so we can offer better solutions for you? Thank you for bringing this to our attention, we value your feedback. Please don't worry, we will do our best to resolve your issue and provide a satisfactory solution for you.Thanks for your patience.
Have a lovely day!❤️
Myfirstwig Customer Service Team
Another Victim Who Has Been Scammed
BUYER BEWARE!!! This company is fraudulent. They advertise beautiful wigs on their website and send quality units to influencers to review on Youtube. However the units that they ship to customers are nothing like those that are pictured. It is a scam and the influencers are in on it. I purchased what I thought was a beautiful auburn bob and spent $150. The unit delivered was complete, raggedy trash. It had short, brittle hairs at the top, scraggly ends, etc). Honestly it look like they skinned an animal and used the fur to make the wig. And they have the nerve to claim that it is %100 human like we are stupid.
I was told by customer service that the short brittle hairs are unavoidable due to the craftsmanship of the wig (which is a complete lie), and that it can be fixed using some hair tamer. I own several lace front units that do not have random short hairs sticking out. My cheap $30 synthetic looks better than this.
I requested and refund and was told that I would have to pay for the return label which is absolutely unacceptable. AVOID THIS COMPANY AT ALL COSTS!!!!
8 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Ericka,
We sincerely apologize for the negative experience you had with our product and customer service. We strive to ensure the highest level of quality for all our units, and we deeply regret that we fell short of your expectations in this instance. The short flyaways hair in human hair wigs is caused by hand-hooking. Due to friction during transportation, the flyaways hair will become more noticeable due to the generation of static electricity. However, this can be resolved by using hair tamer and a flat iron to manage it. Additionally, regular maintenance, such as gentle brushing and conditioning, can also help reduce flyaways. We apologize for any inconvenience this may have caused you. We understand your frustration with the refund process, and we commit to swiftly addressing this issue. Please be assured; we take all customer concerns seriously, and we are dedicated to finding a satisfactory resolution. Thank you for bringing this to our attention and your patience.
Kind regards,
Myfirstwig Customer Service Team
BEWARE
I usually order from RPG Show whom I realize they are affiliated with. Saw this on My First Wig and thought it was cute. Received this mess last night First of all they sent it with the lace cut which I would never order since I install my units with the lace attached before I cut the lace. I requested a right side part and 10 inches all the way around…only if I put the part in the middle will it be 10 inches and I don’t wear middle parts… the cap is huge and the straps can’t even make that comfortable to wear. I requested pre plucked and lightly bleached…NOTHING!!!! I want to return this mess but suspect that they cut the lace without my consent so that they can say that it’s is not returnable…I will continue to push this by any means necessary…they are gonna take this mess back…BEWARE!!!!
24 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear D. Wright,
We sincerely apologize for the delay in our response due to the time zone difference. Our goal is to ensure all customers are satisfied with their purchase and feel valued. Our customer service manager has intervened and she can address this issue promptly and work towards a satisfactory resolution. Thank you for bringing this to our attention, we value your feedback. Thanks for your patience.
Best regards,
Myfirstwig Customer Service Team
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