I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Toon meer
The wig arrived in a timely manner which is the only positive unfortunately as the wig itself is unwearable. Ordered a brunette wig with a mix of blonde highlights and streaks and instead I got brig... Toon meer
Bedrijf heeft geantwoord
I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,3
Gemiddeld
871 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Update on: I made order and on same day sent…
Update 27/08/24
I'm really glad to update that MFW got back to me first thing Monday morning (26/08/24) and explained the reason for the delay in contacting me. They swift dealt with my cancellation that same day- customer service was great
Original: 23/08/24
I made order and on same day sent request via chat to cancel order. At the same time I emailed customer services again same day as order requesting cancellation- no response.
23 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lizan,
We sincerely apologize for the delay in our response due to the time zone difference. We want to assure you that our customer service team has been actively addressing your request to cancel the order. We truly appreciate your patience in this matter.
Kind regards,
Myfirstwig Customer Service Team
I love the prestyle and the way the…
I love the prestyle and the way the lace melts. This is definitely a straight out of the box wig. The density is perfect. There's absolutely no shedding which is a huge plus for me. I've ordered another unit since this purchase. I'm a bob girl, therefore I'll be purchasing more units. I love the customer service. (I give you a five stars).
16 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for your amazing review! We are thrilled to hear that you love the prestyle, lace, and density of the wig. We appreciate your support and look forward to serving you again for your future bob units. If you ever need assistance, we're here to help. Thank you for the five stars!
Best Regards,
Myfirstwig Customer Service Team
I absolutely love my wig
This wig is everything! The texture, density, and color are perfect - just what I wanted. I have alopecia and thought I would have to shave my head, but this wig has given me so much confidence back!
30 juli 2024
Antwoord van My First Wig
Dear Katherine,
That's wonderful to hear! We're so glad that the wig's texture, density, and color meet your expectations and have given you the confidence you deserve, especially in dealing with alopecia. If you need any further support or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way.
Best regards,
Myfirstwig Customer Service Team
Top Tier
I have ordered from MyFirst Wig on several occasions, the consistency and quality of the units are A1. The lace and pre plucked hair line is great for every day wear (glueless). The customer service is always prompt and knowledgeable of products.
Thank you MyFirst Wig.
16 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lady,
We're thrilled to hear about your positive experiences with our products and services! Ensuring top-notch quality and customer satisfaction is always our priority. Thank you for being a loyal customer, and we look forward to continuing to provide you with excellent products and service.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
It looks really nice
This wig is beautiful! It's so soft and comfortable, and I love the way it looks.
17 juli 2024
Antwoord van My First Wig
Dear Eleanor,
We're delighted to hear that you find the wig beautiful, soft, and comfortable. Your satisfaction and appreciation mean the world to us. Thank you for sharing your positive experience!
Best Regards,
Myfirstwig Customer Service Team
I received synthetic hair instead of…
I received synthetic hair instead of Indian remi. Please do not order from this company. Scammers- charging the same price for human hair when the hair is rubbish.
14 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Osay,
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. We can assure all our customers that Myfirstwig only provides human hair wigs, which can be dyed and styled with flat irons or curling wands. If you are unsatisfied with the wig, please contact our customer service, and we will do our best to resolve your issue and provide a satisfactory solution for you.Thank you for bringing this to our attention.
Best Regards,
Myfirstwig Customer Service Team
Trust me & buy their wigs
I have never had a bad experience with My First Wig, my wigs are always adored by me and others and I always get compliments. Customer service is 20/10. Highly recommend.
14 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dominique,
We're thrilled to hear about your wonderful experience with MyFirstWig! Thank you for your kind words and for recommending us. Your satisfaction and compliments mean the world to us. We look forward to continuing to provide you with top-notch wigs and customer service.
Best Regards,
Myfirstwig Customer Service Team
Always Great!
Great service and I appreciated the follow-up email after purchasing the product. Quality was amazing as well.
19 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Shernelle,
Thank you for your kind words! We're delighted to hear that you appreciated our service and the quality of our product. We strive to provide exceptional experiences for our customers, and we're glad to hear that we met your expectations. Thank you for choosing MyFirstWig.
Best Regards,
Myfirstwig Customer Service Team
This wig is so comfortable and secure
This wig is so comfortable and secure! It lays perfectly flat and the three clips keep it in place. Love it!
15 juli 2024
Antwoord van My First Wig
Dear Priscilla,
We're thrilled to hear that you find the wig comfortable and secure! Your satisfaction is our priority, and we're delighted that you love it. Thank you for sharing your experience with us!
Best Regards,
Myfirstwig Customer Service Team
Antwoord van My First Wig
Dear Lsha,
Thank you for sharing your positive feedback! Enjoy your new look!We appreciate your support and look forward to serving you again soon.
Best regards,
My First Wig Customer Service
Exceptional Quality and Ready to Wear!
I recently purchased a unit from My First Wig, and I couldn't be more pleased. The wig was already pre-plucked, bleached, and ready to go straight out of the box. The quality of the hair is impeccable, and while I had the option to make adjustments, there was honestly nothing more that needed to be done.
The unit arrived just in time for my business trip, and I received numerous compliments on how natural it looked. I chose the Natural Yaki wig, which has a beautiful texture that mimics a relaxed blowout. It's important to note that this wig is designed to hold curls for just a few hours, which I found perfect for a natural look. The curls fall gracefully, adding to its authentic appearance.
Overall, I’m extremely happy with my purchase and have already bought another unit same texture but in the elegant
bob. My First Wig truly delivers on quality and convenience. Highly recommended!
P.s their customers service is some of the best I have received from a hair company you can tell they take pride in what they are doing in the beauty industry.
Thank you Jessica T White
9 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jessica,
Thank you for your wonderful feedback! We are delighted to hear that you are pleased with your My First Wig purchase and that the wig exceeded your expectations. We aim to provide top-notch quality and convenience to our customers, and we are thrilled that you had a positive experience with us. Your satisfaction is our priority. Should you need any further assistance or have any questions, feel free to reach out. Thank you again for choosing My First Wig!
Best Regards,
Myfirstwig Customer Service Team
The hairline on this wig is so natural
The hairline on this wig is so natural! I love that it looks like my own hair!
10 juli 2024
Antwoord van My First Wig
Dear Lsla,
We're thrilled to hear that you love the natural look of the hairline on your wig, and we're glad we could meet your expectations. If you have any further feedback or need assistance, please don't hesitate to let us know. Thank you for choosing My First Wig!
Best Regards,
Myfirstwig Customer Service Team
AMAZING WIG!!! I'M IN LOVE!!
My first wig has done it again!! They are the ONLY vendor that I trust! This wig exceeded my expectations! I knew it would be great, but it is beyond beautiful!! I would also like to thank the amazing customer service girls who always go above and beyond to make sure that everything is perfect. Thank you so much for making me feel beautiful! Customer for LIFE!!! Jaimee
7 augustus 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Aimee,
We are absolutely thrilled that your experience with Myfirstwig exceeded your expectations! It's comments like yours that make our work so rewarding. Thank you for your trust and loyalty. We're delighted that we could make you feel beautiful.
Best regards,
My First Wig Customer Service
How easy it is to apply My First Wigs
What made my experience great, was the painless and simple installation of the unit. The 4-in-1 system My First Wigs has is unmatched.
18 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sharon,
We're thrilled to hear that you had a great experience with the painless and simple installation of our wig. Enjoy your new look!We appreciate your support and look forward to serving you again soon.
Best regards,
My First Wig Customer Service
The packaging and everything were…
The packaging and everything were amazing, and the hair quality and the color are awsome.
15 juli 2024
Antwoord van My First Wig
Dear Natalie,
We're thrilled to hear that you found the packaging and everything to be amazing. It's great to know that you are pleased with the hair quality and color. We appreciate your support and look forward to serving you again.
Best Regards,
Myfirstwig Customer Service Team
Curly wig
Very happy with my order. It's exactly what is on the website.
The customer service was great and delivery was within the time period.
29 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Michelle,
Thank you for your positive feedback! We're glad to hear that you're happy with your order and that our customer service and delivery met your expectations. Let us know if there's anything else we can assist you with.We appreciate your support and look forward to serving you again.
Best Regards,
Myfirstwig Customer Service Team
Loyal Customer
I’ve ordered several (5 wigs) from my first wig, and each product and experience has been great. Some wigs can take about 2-3 weeks to arrive, but the quality is indisputable. I used to purchase human hair wigs from Amazon. Though they would arrive in 1-3 days, the hair would only last a week or two due to poor quality. Highly recommend myfirstwig for their consistent quality & service. Switching to myfirstwig, cut my install time down tremendously, due to how well they prepare the wig with bleached knots and pre-plucked.
29 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for sharing your positive experience with us. We're delighted to hear that you've been satisfied with the quality and service of Myfirstwig. Your feedback on the preparation of the wig with bleached knots and pre-plucked is much appreciated. We're glad we could cut down your install time tremendously. Thank you for recommending us!
Best Regards,
Myfirstwig Customer Service Team
cute and beautiful
The wig with side part is cute and beautiful, light weight, and perfect for the summer.
16 juli 2024
Antwoord van My First Wig
Dear Hazel,
We're thrilled to hear that you love the wig with the side part. Enjoy your new look!Thank you for your positive feedback!
Best Regards,
Myfirstwig Customer Service Team
I appreciate the exceptional support…
I appreciate the exceptional support Nicole provided during my purchase. And the wig is really good quality.
4 juli 2024
Antwoord van My First Wig
Dear Grace,
Thank you for your kind feedback about the exceptional support provided by Nicole. We're glad to hear that you're pleased with the quality of the wig. Your satisfaction is important to us, and we're grateful for your support.
We look forward to serving you again.
Best Regards,
Myfirstwig Customer Service Team
The new 3D fitted bob wig is one of the…
The new 3D fitted bob wig is one of the top wigs I've ever bought. I love everything about it.
12 juni 2024
Antwoord van My First Wig
Dear Shirley,
Thank you for your positive feedback on our new 3D fitted bob wig! We're delighted to hear that it has become one of your favorite wigs. Your satisfaction is our utmost priority, and we're thrilled that you love everything about it.
We appreciate your support and look forward to serving you again.
Best Regards,
Myfirstwig Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.