Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Toon meer
Bedrijf heeft geantwoord
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Toon meer
Bedrijf heeft geantwoord
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contactgegevens
First Floor, 5 Fleet Place, EC4M 7RD, London, Verenigd Koninkrijk
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Uitstekend
568 reviews
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Quick and effective assistance offered
Quick and effective assistance offered. In fact, every time I have sought assistance from Money Matters Support it has been quick, polite and very helpful.
15 september 2026
Antwoord van my money matters.
Hello Dave,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Nirin from my money matters was very…
Nirin from my money matters was very helpful and took the time I needed to help and support me through the avc process. Brilliant service
15 september 2026
Review zonder uitnodiging
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Short wait time
Short wait time, Sandra was really helpful and changed my AVC as requested. Website not as good as the personal approach to service though.
15 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Change the name to future pot
It was interesting and I certainly liked the idea of considering yourself in the future and re-framing the term of pension. However I did phase out. I like examples to help reiterate the words.
15 september 2026
Review zonder uitnodiging
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very informative and would like more…
Very informative and would like more information pls
15 september 2026
Review zonder uitnodiging
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The Customer Service was great
The Customer Service was great, very friendly and solved my query. Great service, thankyou :)
14 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The staff who managed my call re AVC's…
The staff who managed my call re AVC's was very helpful, patient and explained in easy to understand terms.
14 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very disappointing
Very disappointing, webinar looked so fake, AI? 2 people speaking to each other. Not useful to me, it would have been good to have been able to ask questions.
14 september 2026
Antwoord van my money matters.
Thank you for taking the time to raise this crucial feedback with us! We were trialling something new and any feedback help us ensure the content is right for you! I have forwarded your feedback on to the relevant team for review so that we can improve for the future. I hope that this experience hasn’t dissuaded you from utilising webinars in the future as they can be vital learning tools for your financial future!
helpful and great information
Nick was really helpful and provided great information.
4 september 2026
Antwoord van my money matters.
Hello Jan,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
I was having trouble with the new…
I was having trouble with the new layout for updating my AVC amount. Katie was very helpful.
11 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Katie was so helpful and I managed to…
Katie was so helpful and I managed to get the changes i wanted arranged quickly and efficiently
10 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Speedy resolution to my query with no…
Speedy resolution to my query with no fuss! Perfect!
11 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
AVC Enquiry
I got answers to the questions I asked but I was still left unsure of the financial implications.
11 september 2026
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback! You are welcome to book in for a free 1-1 consultation with one of our financial education coaches who will be happy to discuss any questions you still have!
Excellent customer service and quick…
Excellent customer service and quick responses
11 september 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie understood my reason for the…
Katie understood my reason for the request, updated the information and confirmed it straightaway
10 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The customer services person was very…
The customer services person was very helpful and got the gist very quickly on what I was asking and what help I needed.
10 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Swift reply to query and relevant…
Swift reply to query and relevant information given
9 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great responsive service
Spoke to Nirin who was immediately able to provide me with the advice that I needed and provided great reassurance on the process.
8 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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