My Supplement Store Reviews 

2.714
•
TrustScore 3.5 uit 5

3,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Worst customer service ever. I emailed them last week. No response. I called on Monday 09/14/2026. No follow up. I called again on 09/15/2026 left a voicemail and no one has called me back. I called a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m a 6X Champion Boxer that trains almost and literally every day (1 day off) I run in the mornings 4-8 miles a day. In the afternoons and evenings and nights, I train an additional 2.5 to 3 hours a... Toon meer

Beoordeeld met 3 van de 5 sterren

I received a container on Killer Labz Noxious pre-workout that was clumpy, pasty & in chunks. Didn't look good or new. Looked like it was exposed to hear or past expiration. Couldn't tell because cont... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Thank you for making available your product of potassium nitrate in capsule form. You are one of the few companies that make this valuable NO precursor available to the public. I am taking it now to h... Toon meer

Bedrijfsgegevens

  1. Fitness- en voedingsservice
  2. Apotheek

Informatie afkomstig van verschillende externe bronnen

MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(2.714)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

I received a container on Killer Labz…

I received a container on Killer Labz Noxious pre-workout that was clumpy, pasty & in chunks. Didn't look good or new. Looked like it was exposed to hear or past expiration. Couldn't tell because container did not have an expiration printed on the label which was odd & not common. Was skeptical to use for consumption due to the nature of the product. Not a pleasant experience for a first-time shopper. Need Help in rectifying this issue ASAP!

12 december 2022
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Antwoord van My Supplement Store

Heriberto, in the future please reach out to our customer service team, we're happy to help rectify an issue. As far as the product, expiration dates are typically printed on the bottom though sometimes they are tough to see . Pump Preworkouts like Noxious which contain ingredients like Citrulline and Glycerol tend to get clumpy, sometimes even right off the line brand new products are clumpy, this is especially true the higher dosed the supplement is with these ingredients. It's safe to consume, if you throw it in a blender it will turn it right back into powder, but if you'd like to swap it out for another product we'd be happy to do so. In the future please reach out to us and again we're happy to replace the product and correct the situation.

Beoordeeld met 5 van de 5 sterren

Easy Peasy

What's to say when nothing happened? It was a smooth, uneventful purchase. I ordered, paid with my PayPal, and on day 5 my package arrived. Easy peasy!!

14 december 2022
Beoordeeld met 5 van de 5 sterren

Great deal on iso protein

Great deal on iso protein. They ran out of one of the items before it got sent to me but then offered me something else for the same value, which was really nice.

25 november 2022
Beoordeeld met 1 van de 5 sterren

Black Friday freebies not recieved! 2 messages, still nothing.

I never received my shaker bottle and samples for spending $150 on black Friday. I messaged twice and to no avail. Otherwise this is a good place to shop. I will be back, but I guess this is what happens when you don't make your customers happy by making good on a black Friday offer.

Just an update, I should have mentioned that customer service DID tell me that there was a green check box that I needed to check, which said something like "yes I want my free items".

But in my defense, and I still have their Black Friday Solicitation e-mail, and it says the following, this is an exact quote: "Black Friday Sale 20% off +Free shaker and samples w/purchase over $149". Then at the bottom of the e-mail in fine print it says: "* Sale Runs 11/21 - 11/28. This sale cannot be used in combination with other sales, promos, coupon codes, or special offers. Cannot be used on Bars, Stacks, RTD's or Clearance Items or Select Brands. Free Shaker and Samples promo is limit 1 per customer and while supplies last."

...nowhere there does it say "you must check the green check box" it only says that I need to spend $149.

...I also must say that I buy items from two other websites, which offer free items at certain dollar amounts. One has the following check box options "I want my free stuff" and "I do not want my free stuff". it will not let me checkout until I have checked one of the boxes. I must check a box.

The other website has a popup if you do not choose your free item which says "are you sure you don't want a free item?".

This website had nothing like this. My supplements arrived in a box which had room for the shaker, etc. so it would have been simple to add them in. Maybe a few ounces more.

I also want to mention that I messaged with this one customer service rep and they never offered to send me the free items that I earned with my $149+ purchase. So I forwarded a copy of the Black Friday solicitation and showed them that there was no mention of this illusive checkbox. Just the requirement of spending $149+. You would think that I would have received a response, or maybe they would have just sent the free items? No. No response.

Again, this company is great, has great items, great prices! But when you are offering a free item, just give the free item. Why make me check a box that I want a free item? How about a yes or no box? Or even simpler "Check this box only if you DO NOT want the free item, otherwise you are getting the free item". Seems that they would rather have this review than just giving me the free item that they said I would get with a $149+ purchase.

I will be back next black friday, and I will NOT miss the check box. If all goes well, I will give a new and hopefully 5-star review. You guys deserve a better review, but the customer service for this black friday special is just falling very short of anything better. Make it right, and I will remove the review. If not, then see you next year.

25 november 2022
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Antwoord van My Supplement Store

Hi Jeff. I do apologize for the inconvenience this may have caused, however, there was a pop up box with the free shaker and samples that you had to add to your cart. The pop up box shows up while you are still in the check out process and you either have to click "Add To Cart" or "No Thanks" It won't let you proceed to the shipping page until you click one of the two buttons.

It looks like one of our customer service representatives did respond to your emails on December 6th with a solution. Again, I do apologize for the inconvenience this may have caused.

Beoordeeld met 5 van de 5 sterren

Outstanding customer service and…

Outstanding customer service and support. Any questions I had were answered and good advice provided. Staff are super friendly and knowledgeable. As far as my order it came so fast. Will be back!

7 december 2022
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Antwoord van My Supplement Store

Thanks so much Shawn!

Beoordeeld met 3 van de 5 sterren

Great product and quick shipping

Great product and quick shipping. But online checkout was wrong regarding which items you had in stock or had shipped So my order had to be changed several times.

2 december 2022
Logo My Supplement Store

Antwoord van My Supplement Store

Hi there. I sincerely apologize for the inconvenience this may have caused.

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