NAILS LAUNDRY LTD nail supplies Reviews 13

TrustScore 4 uit 5

4,2

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Bedrijfsgegevens

  1. E-commerceservice
  2. Cosmetische producten leverancier
  3. Cosmetische producten groothandelaar
  4. Cosmeticawinkel

Geschreven door het bedrijf

Nails Laundry is a UK-based nail supplier, proudly supporting nail professionals across the UK. We import carefully selected, high-quality nail products and do our best to keep our stock well supplied, so you can order without stress. Our customers always come first, we believe in honest communication, fast service and building long-term relationships. We are based in Gloucester and love being part of the UK nail community ❤️


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

13 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Amazing shop for nail stylists

Amazing online shop for nail stylists! The packaging is always perfect and everything arrives safely and beautifully packed. Delivery is super fast every time, which I really appreciate.

They always include lovely freebies, which is such a nice touch and shows they truly value their customers. The products are high quality and exactly as described.

Highly recommend to any nail stylist looking for reliable service, fast shipping!💅✨

8 februari 2026
Beoordeeld met 1 van de 5 sterren

Disappointing communication

I really wanted to leave a positive review, as I truly like to support small businesses and my initial experience was great.
I placed an order with Nails Laundry on November 28th, received an email confirmation, and most of my items arrived the very next day, which was amazing.

However, 4 Staleks metal nail files from my order were marked as “awaiting shipping” in the email and unfortunately never arrived — even after almost two months.

I have tried multiple times to contact the company:
– 3 messages on Instagram
– 2 emails
– and messages through the website chat

Sadly, I never received a single response or explanation.

The amount was £11, which may seem small, but it’s not about the money — it’s about paying for products that were never delivered and not receiving any communication at all.

I genuinely didn’t want to leave a negative review, but after exhausting every possible way to get in touch, I feel this is the only way to be taken seriously. I hope this feedback helps improve customer service in the future.

28 november 2025
Review zonder uitnodiging
Logo NAILS LAUNDRY LTD nail supplies

Antwoord van NAILS LAUNDRY LTD nail supplies

Dear Xenia,
Thank you for the review.
We would like to inform you that your case was resolved this morning via the store request form.
As previously stated, we have never received an email regarding this matter – the only contact submitted was through the store request form yesterday. Please check your message reply submitted via the store form:

"Dear Xsenia, Thank you very much for getting in touch and for your message. We would like to apologise that no one responded to you earlier. We have checked our inboxes thoroughly, searching by your name, surname, and email address, but unfortunately, we are unable to locate your previous emails. It is possible that there was a technical glitch or an email delivery issue. That said, we would like to confirm that the matter has now been reviewed and resolved. Your files have been prepared, packed today, and they will be sent to you later today. Once again, please accept our apologies for the delay and thank you for your patience and understanding. "

If you have any further questions, please continue the communication via the store request form.

Kind regards,
TEAM NAILS LAUNDRY ❤️

Beoordeeld met 5 van de 5 sterren

My favourite place to order from

My favourite place to order from. Amazing products, fast delivery. And the way they pack the items.... Feels like Xmass, Elf's packed it super neatly and beautifully. Attention to details 100%. Always including some sort of samples like
files /creams /nail polish as a free gift. Often giving 10% off voucher for next purchase. What else to add- keep up with fantastic job girls!

28 december 2025
Beoordeeld met 5 van de 5 sterren

Best place to buy your nail essentials …

I always love how i can purchase all the new things in the store, means alot of thought and planing from their part. The company always stays informed what is happening. Parcels come like they would use express delivery and always packed so well!

19 december 2025
Beoordeeld met 5 van de 5 sterren

fast delivery

I've been ordering products here for two years. They have a large selection of products and lots of special offers. They care about their customers. I highly recommend them.

20 december 2025
Beoordeeld met 5 van de 5 sterren

I’ve shopped with Nails Laundry several…

I’ve shopped with Nails Laundry several times now, and every order has been perfect. The products are high-quality and always well packaged. I also love that they include small gifts and discount codes for my next order – such a lovely touch! I definitely recommend this shop.

28 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been shopping at Nails Laundry for…

I’ve been shopping at Nails Laundry for a long time and every single experience has been great. Orders are always processed quickly, delivery is fast, and the customer service is genuinely top-notch 🫶🏻

What makes it even more special for me is that I’ve also had the chance to work with them as an influencer, and from that side it’s just as professional, organised and supportive. They truly care about quality and about the people they work with 💯

Five stars without hesitation – both as a customer and a collaborator 😎

20 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

All you need 💅

Nails Laundry it's all you need for all your nails equipment and high quality products. Customer service it's simply outstanding, great communication with the seller, all products are very well packaged always arrive in great condition not to mention the little personal touches... Always smells amazing 😍Very quick turnaround for orders and shipping. I don't shop anywhere else strongly recommend it.
Thank you Nails Laundry ❤️ ❤️ ❤️
5⭐plus

20 december 2025
Review zonder uitnodiging

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