Nathaniel Car Sales - Cardiff Reviews 

The sales man did everything I needed within 2 hours, from offering me the right amount for my car, to swapping my private plates, everything was very easy, no hard sell, car is amazing . Car was ready to pick up with my plates on withing 6 days. Well done.

Excellent service from Colin, sorted out HPI issue. Arranged all transfers and documents. Made my transitions easy and always kept me informed of ongoing situations as they developed. Would highly recommend Nathanial for your next vehicle.

Experience wa great felt at ease very helpful and patient with me

Excellent customer service from Shane couldn't ask for a better service from him and the dealership

The staff are very welcoming & friendly Demian who dealt with my new Mg was very helpful I love my new Mg you cant do any more on what u doing now Excellent

Shane is an exemplary member of the Nathaniel sales team. Would and have highly recommended. Professional, courteous, honest and always come back to you when he says he will. Always a pleasure to deal with.

Very friendly and welcoming staff. No pressure to buy. No rush to decide. Purchase was smooth. Good communication and everything to schedule

Great service. Damian made it so easy

We recently purchased an MG ZS Hybrid+ from Nathaniel Used Cars in Cardiff - a recently launched new site for selling used cars at the end of Penarth Road. We couldn't be happier with our experience, all thanks to Colin Snook. From our very first interaction, Colin was incredibly attentive, polite, and professional. Despite dealing with a bank holiday weekend, Colin facilitated the entire process without any delays and helped to arrange home delivery of the car. We are incredibly grateful for his exceptional customer care. If you are looking to buy a car, we highly recommend Nathaniel Used Car in Cardiff and asking for Colin!

I found the service to be of an excellent standard. The staff were extremely helpful and informative and kept me updated throughout the purchase process.

Absolute sham of a franchise.
I called the Nathaniel booking line to book my 2nd MG5 service and questioned the price as it seemed extortionate for an EV service. Was told majority of the cost was due to the brake fluid change that was on the service. I requested this not to be completed as my brake fluid level and condition was absolutely fine (on max with 0% water content). I was told I MUST have this mandatory service item done so I dont void my warranty.
Upon collection of my vehicle from Nathaniel MG Cardiff, my Service was £7 less than I was expecting so I decided to thoroughly look at the invoice. There was no brake fluid booked to my job. When I questioned how a brake fluid change was done with no brake fluid I was told 'the tech used surplus in the workshop'. Alarm bells start ringing, working in the motortrade myself, I know full well that if a tech cant be bothered to replace something the part stays booked on the job so it looks like its been replaced and the fresh part/fluid goes in a box somewhere. I'm now thinking the tech hasn't done it and didn't even try to hide it.
After being assured by the service advisor and the workshop staff the brake fluid was replaced, I decided to check for myself in thr car park before I took the car.
My brake fluid cap hadnt been removed, and all 4 caliper bleed nippes were dry, dusty and most definitely had not been used.
Do not tell me I MUST have a brake fluid service in order to maintain my warranty then not even carry out the brake fluid change.
Upon requesting to speak to the service manager I was informed he was in Bridgend, no worries ill drive there as its actually closer to my house. Suddenly he's travelling and wont be available for the rest of the day.
I request the service manager call me to discuss whats happened and informed the service advisor ill have a refund for the brake fluid service as it was not done. A £50 refund was offered.
Upon calling the booking line to get a price for a brake fluid change to ensure the correct amount was being refunded to me, I was quoted £125 + VAT!
Having lost all faith in Nathaniel, I decided to check other service items that had been 'completed' according to the tick sheet. I found majority of the actions 'completed' had not been done. A few to name some were wheels removed and anti seize compound applied, tire pressure set, door check straps greased.
Upon mentioning via email to the service advisor the additional service items that has not been done, these werent acknowledged, corrective measure were not offered or compensation was not offered. Only a refund of £127 for the brake fluid service that wasnt completed. I waited 7 days for this refund and it didnt come through. I chased it via email and was informed that the payment hadnt been processed as accounts were changing their bank (sounds like another Nathaniel story to me and someone jusy forgot). I was told I would have it by 5pm on the next working day. Of course, this didnt happen. Upon chasing it again I finally recieved it the next day. This was in excess of the 14 days specified my consumer law, another failing on Nathaniels part. I requested the service manager call me as I'd now like to make a formal complaint. Was told he was on annual leave and would return to work on Monday 24th August. Yep, you guessed it, havent had a phone call so thought id leave a review for all to see.
This all stemmed from being told id void my warranty for not having a brake fluid change, then they dont actually even change the brake fluid.
In summary, avoid Nathaniel Cars, they are corrupt, coercive, liars. The service advisor was nice though and seemed like he actually wanted to help. Same cant be said for the manager, technician or standards they hold.

Damien Perkins was extremely helpful and patient, helping me to navigate through all the technical issues I had

Horrendous service from garage services
Not only did we wait 6 weeks for our radio to be fixed and take annual leave from work
The radio was NOT fixed.
100% DO NOt recommend cardiff MG garage
Asking us to bring it back down is not the answer or service expected

Recently bought a car from Nathaniel Car Sales Cardiff, perfect service provided by Colin and his Manager, unable to fault anything, I will be using them again in the future.

Staff were courteous professional and couldn’t help any more. Explained everything and assisted with all of the paperwork and explaining all areas require required for the purchase of the vehicle.

Very friendly, good quality service.
I love my new HS Hybrid + Trophy
Really good car.

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have received in all of the 20 years of using motability. He is a credit to the company and shows his passion for MG with the knowledge he has.

Very professional good deal lovely car 🚗

Colin made the purchase really easy and straight forward. Would highly recommend going to Colin for any car purchasing needs.