Rixmotors Reviews 

Avoid** My poor sister had a nightmare

Her experience with this dealer has been extremely disappointing, stressful and upsetting and I would strongly advise anyone considering purchasing a vehicle from them to carry out thorough independent checks beforehand on the Car as they seem to be selling cars with major faults on.

She purchased a White BMW series 1 from the dealer in April and shortly afterwards discovered multiple serious faults, including oil leaks, a rocker-related issue and a coolant fault. When she raised the issue they really couldn't care a less to be honest, ignoring her, fobbing her off with the old oh its just out of warranty when the issues were obviously there prior to leaving that forecourt as confirmed by a BMW specialist she took it to herself. she was told that she was outside their 3-month warranty. However, according to trading standards the understanding is that a dealer's own warranty does not simply remove or replace the statutory rights provided under the Consumer Rights Act 2015. Consumers can have legal rights regarding faulty vehicles, including important protections during the first six months after purchase.
Ultimately, she had to return the vehicle as they wouldnt offer to help fix the issues, and was left £1,160.00 out of pocket due to the mileage incurred they charge, despite the fact that the vehicle had significant faults when it left their forecourt, they sold her a dodgy car, costing over £1000 to fix along side the costs she had already forked out to have it looked at, , so there attitude lets put the cost onto the customer rather than us. Charming company!
She has been left so upset and frustrated by this whole experience caused by this Company. Rip off Cowboys!
Oh and its back up for sale less than 2 days later after full price. wow!

AVOID THIS DEALER — Extremely disappointing experience

My experience with this dealer has been extremely disappointing, stressful and upsetting and I would strongly advise anyone considering purchasing a vehicle from them to think very carefully and carry out thorough independent checks beforehand.

I purchased a White BMW series 1 from the dealer in April and shortly afterwards discovered multiple serious faults, including oil leaks, a rocker-related issue and a coolant fault.

When I raised these issues with the dealer, I was extremely disappointed by the lack of responsibility and support, ignored phone calls, emails, salesman who sold it to me was never around when I gave my name over the phone , always out on test drives. It felt like once they had taken my money, they no longer wanted to know.

I was told that I was outside their 3-month warranty. However, my understanding is that a dealer's own warranty does not simply remove or replace the statutory rights provided under the Consumer Rights Act 2015. Consumers can have legal rights regarding faulty vehicles, including important protections during the first six months after purchase.

Ultimately, I had to return the vehicle, and I was left £1,160.00 out of pocket due to the mileage incurred, despite the fact that the vehicle had significant faults, costing over £1000 to fix, , so there attitude lets put the cost onto the customer rather than us. Wonderful way how to treat any customer especially a returned customer. I can honestly say this has been very stressful and I will never step one foot in the showroom again or will my friends, family who do buy Land Rovers and expensive cars.

The whole experience has been incredibly frustrating and costly. I also discovered the same vehicle is now back up for sale within a day of returning. please avoid this dealer and especially this car. they have not learnt from this awful situation and ready to do the same to another customer.

Bought a car from Rix a golf, travelled from Yorkshire to view it and upon viewing bonnet catch broke so I had to return to get it so 2 round trips but they gave me a courtesy car.
Upon inspection bad paintwork on rear bumper, scuffs and a patch of primer bleeding though and dents on rear door, when I asked for a discount on the £16k golf I was told that is how it is take it or leave it in a nutshell. Obviously don't expect a clean car if you come here you get it how they get it.
After just over 4 weeks of ownership clutch pedal was sticking and a shocker banging so I took it to a independent garage and they said yes and your front brake discs need changing.
Now I went to look online at mot history gov and my golf had been advised the the last 2 years for front brake discs work that one out.
Upon letting them know my cars was broken down on the drive they said shocks and brakes are nothing to do with them it has passed an mot.
When I mentioned the sale of goods act they sat up and said ok go get a estimate from a vat registered garage, I did that but not good enough they then said they wanted a breakdown of the hours! Just a constant runaround.
They have left me no option but to seek legal options now.
I was told when I bought the £16k golf they would work with me if any problems arise in the future, nope.
I do not recommend this garage and I would never buy from them again, no real prep work on their vehicles and their warranty is well.
You have been warned, I now have a £600 bill or the car rots on the drive thank you very much for your help!!
Update 22:09 11/09/26 it is like this I did what you asked now you say contact Chris, well it's like this the review stays here and google....enjoy the exposure I will repair my own car.

Darren was very helpful in helping us get the right car for our daughter. No pushy sales. Great car at a great price. Thank you

Very easy car buying experience. From the moment we met Gareth, and had a test drive, the whole thing went smoothly. Good interactions with the friendly team, a great price for a great car. Would thoroughly recommend buying a car from Rix Motors.

Very helpful making buying a car simple and relaxing would definitely deal with them again and would fully recommend them for your next car

Good communication, good product at reasonable price .Transactions all went smoothly,Craig was a pleasure to deal with .

All the staff are amazing,
gets straight to the point. definitely recommend!

This is the 2nd time of bought a car of RIX Motors friendly and helpful staff with no pressure to buy fair prices and took my old car in Part exchange with no hassle, took the car out for a test drive with Craig who was really helpful in understanding different buttons and making me feel comfortable whilst behind the wheel. I was also really happy that they service and test the car before I collect the keys and replaced a missing seat button for me. 10/10 in every department from the finance manager to the staff on the desk. Can’t thank RIX and the team enough especially Craig who was super friendly and helpful and nothing was too much of an ask for him. I will definitely be returning in the future!

Car good every person I dealt with was brilliant excellent cheers Carl

I’ve had a company car for 15 years so felt a bit cautious and nervous buying my own. Darren dealt with me and put all of those worries to rest … he walked me through everything which was helpful.
The showroom was kept open a bit later for me as I couldn’t get there before closing and Darren stayed on. There was never any pressure - none of the sales patter, just good authentic and honest conversation. Didn’t bat an eyelid at me taking a mechanic with me to inspect the car. I collected today with ease and brought my new car home. Very impressed and I’ll certainly be recommending and using RIX in future!

A really great experience with an impressive forecourt with a clean and modern designed office/ waiting room. Genuinely happy and friendly staff especially Chris Conci - professional, friendly and efficient! Thank you for your patience Chris, the car is great!

Lovely people, great service and a really nice reasonably priced car. I'm very satisfied with the whole experience. Thank you

Really good service and Chris looked after me and my wife and sale was effortless and no stress

Returned for my 3rd car with Rix.. excellent service and and the choice of vehicles were extensive. Thanks to Chris and Darren for the top notch treatment

If you have to buy a used car then you couldn’t really do much better than ‘Rix’. From start to finish our transaction was pretty seamless. We never expected to drive our new (to us) car home the same day but a decent trade in deal and friendly service convinced us to do just that. The company is very much an old school family run business that allows a decent test drive and (hopefully) fair pricing. Yes, they are second hand car dealers and out to get you to part with your cash, but the experience was made easier by the excellent service on offer.

Darren was amazing really helpful, everything done with ease x

I was first contacted via phone about an inquiry about fiancé on a vehicle. I was then invited down to take a look of the stock. Welcomed very quickly and every member of staff was top tier!

across the board friendly, helpful, informative, not pushy, all in all a pleasant stress free purchase 😀