National Lighting Reviews 

I would like to thank you for the excellent customer service I received after a cracked shade was discovered when opening one of the boxes containing a lamp. I contacted the help desk using this email address and I did not receive a message, so I decided to use the telephone. After speaking to a very professional Advisor, the problem was sorted. Thank you for providing a professional service.

super easy website, really competitive prices, amazingly fast pick and deliver, sorted !!

I ordered through Amazon, but they screwed up! Nat. Lighting took over the order, and immediately resolved it themselves. Quick, efficient, supportive and operated by HUMANS! Big thanks!

I made a mistake with my order and they went above and beyond to sort out my issues. Can't praise Sonia and the team enough !

Best price we could find, and literally arrived within 22 hours via FedEx. Great company and will buy from again

Excellent customer service. I was looking for replacement shade which I was initially told something they don't do but I called again few weeks later and spoke to Louise who went above and beyond to help me. She contacted the supplier to see if the shade can be bought individually and as it was not available immediately she raised order for it to delivered when it comes back in stock. She was always on the email responding/updating me which was very reassuring. Thank you Louise for your excellent customer care service!

I purchased two lights from National lighting one light is beautiful the other sadly was faulty however Julia from customer services online was very helpful my new light is coming tomorrow and Damien at the docklands store was a superstar I just moved into my first home made the experience through it was gonna put a damper but was saved by these two I would definitely recommend national lighting for all their electricity needs

Absolutely outstanding service. Unrivalled, I would recommend anyone to use this company.

Excellent customer service. My order arrived with a fault in manufacture. Customer service responded to my email very quickly and offered 3 different options to resolve the issue. Couldn't have asked for better, very refreshing for ordering online from a company I didn't know.

Excellent lights, excellent prices, excellent service and super quick delivery. Had a piece missing in one of our ordered lights and after a quick call a replacement piece was delivered in 24 hours.
I highly recommend! Thank you XxX

Really positive experience with National Lighting. On receiving our order recently I realised a small part was missing. I reached out to customer service and Julia responded that day and was extremely helpful. Julia contacted the following day to confirm a replacement part would be sent out to me. Superior customer service and the lights are beautiful.

Ordering was really easy and product quality great. Most impressive was customer service - in fact, the best I have had for many years. One of the lampshades I received was faulty. I phoned National Lighting and the call was picked up within 3 rings! Louise was really helpful, friendly and efficient. Within 10 minutes, she had arranged collection of my faulty item along with a full refund to my account. Collection of the item happened the following day.

Super helpful team, reached out for a quick enquiry and they were able to give me the answer i needed quickly and efficiently. Customer services staff were very helpful. Would def buy from them again in future.

The customer service was excellent, notably from Louise who could not have been more helpful. Unfortunately, the two lamps I purchased did not function as advertised but once it was established that this was down to a manufacturing defect a full refund was made immediately. (I have only given a 4* review as, ultimately, I did not have the items I wanted but 5* for the way that my complaint was handled and I would use this company again in the future.)

Excellent price. The same product was £80 more elsewhere - it just had a different name. Ordered at 3pm and arrived the next day. Can’t fault the service. I would highly recommend this company.

Ordering from this company is very easy. Delivery was quick and item was well packed.
Unfortunately I chose a light that was unsuitable and had to return.
The process was very straightforward and any questions I had were answered swiftly.
Will definitely use this company again.

I ordered a floor lamp,we were kept up to date from when the order was received,the packing was amazing everything packed separate,plenty of cardboard boxes and tissue all put into one box,I ordered it early am Tuesday and arrived next day early,by fedex which were also amazing and kept us informed where and what time the parcel would arrive.💯% service on both parts .
Thank you so much,and I would highly recommend.
Mrs.J Barker.

Such brilliant customer service from these guys. I ordered a pair of lamps and after a few weeks one turns out to be faulty.
The customer service was so helpful, and fast and have remedied the situation so quickly and easily.
I can highly recommend them and I will be using them again.

I ordered some light fixtures from the MAKAYLA range and they were perfect! Unfortunately, I had a decorator round who accidentally damaged the light but when I reached out to National Lighting customer service, they put me at ease. They were ever so good and sent me some replacement parts which arrived in the next 2 days. 10/10 service I will definitely be buying from them again and can recommend to anyone.

Excellent company to deal with , wanted a specific lamp base and it was around £35 cheaper here, ordered it and it was promptly delivered with tracking details etc a few days later , nicely packaged and I have no complaints at all , would highly recommend company thank you 🙏 x