National Lighting Reviews 

It's been looking for the perfect light to finish a kitchen refurb. I contacted Customer service before purchase and got an tick response. On arrival, the light was everything I was looking for, until I broke the shade. I contacted Customer service and Julia who replied could not have been more helpful. To be honest I was blown away with the way I was looked after. I will certainly be using them and recommending them in future.

Recently started using National lighting for my business purchases, Matt went above and beyond in helping me choose the right lighting solutions for my jobs! Super speedy delivery service, can’t fault my experience with this company.
Keep up the good work!

Ordered online several months ago. I damaged the floor lamp shade and contacted customer service to ask if I could purchase a new one. This wasn't possible, but they sent me a whole new floor lamp free of charge the next next day. Fantastic.customer service!

I went into the Bletchley branch today as i have been having issues in matching an old light fitting in our house.
Brian Burrowes assisted me and I found his knowledge , his demeanour and how he found me a solution superb.
He is a credit to your company and provided excellent customer service.
Thank you Brian

I bought an integrated led track light with a 2 year warranty. 18 months in it failed and National Lighting sent a replacement immediately no quibbling.

Made my first order with National Lighting on Thursday, received acknowledgement emails about the order and updates on the order. Next day the items were delivered in perfect order. I had no need to contact the company but their efficiency and response is second to none. Brilliant customer service and I will certainly be using this company for my future lighting purchases. Well done to all!

The initial customer service in helping me to find and select a product was extremely helpful, and when there was a small issue with the product there was no quibble about sending out a replacement. The service was quick, efficient and extremely friendly, and the products are beautiful. I cannot fault them. Other companies could learn a lot from them about proper customer service!

Great initial service with product advice and delivery of items. When I reported a problem with one of the lights, it was replaced immediately and without question, the new one delivered literally the next day.
The help desk contact Jennifer was the epitome of service, professional, friendly and knowledgeable. Thoroughly recommended.

Not only was the item which I bought very nice and good quality, also very reasonably priced. After delivery I realised that I had forgotten to order an accessary, this was quickly dispatched, unfortunately it was damaged in transit it was very quickly replaced.
arriving the following day. All this at no extra cost.
Thankyou. I would certainly recommend this company.

Ordered a lovely lamp , it arrived quick and they even sent a couple of light bulbs for free. The lamp is really good quality. I’m very happy with the service. Will definitely use them again.

One glass shade arrived broken but they speedily sent me a replacement. Light lovely quality

My lamps were damaged in transit. I emailed customer services informing them and that I had refused to accept the package i received a swift response my replacements would be with me Monday . They have arrived all in one piece. They are the Bay bathroom wall lights and they are lovely. Thank you Sonia.

Julia and Louise were both wonderful trying to sort out my delivery with Fedex.
It took about 5 days before Fedex delivered it to a pick up point.
In fact Julie went as far as organising a replacement delivery.
this is an example of excellent customer Service.

Purchased a light fixture which was missing a rubber washer. Sonia arranged for a replacement and all sorted quickly and without fuss!
Outstanding aftersales support which is uncommon in today's world and for which I'd highly recommend.

Sadly the first set of lampshades that I received were damaged but a very prompt response from customer service meant that the replacements arrived the next morning. The new ones were perfect. I will definitely use the company again as the have a great choice of lights and accessories and fast delivery coupled with a very efficient customer service should there be any problem.

I had a fantastic experience with customer service, thanks to Sonia! She handled my faulty product return quickly and professionally. From start to finish, Sonia kept me informed, made the process hassle-free, and arranged a prompt replacement. Her friendly attitude and efficient service turned a frustrating situation into a smooth and positive one. It's rare to find such dedicated support—Sonia truly went above and beyond. Thank you for the excellent help!

When placing an order 5 of the items were out of stock online - Jennifer went above and beyond and organised a delivery from one of the stores that held stock.
Very happy with the items bought and extremely happy with the service - thank you

I contacted customer service after one of my bollard lamps was damaged. At first the item was out of stock and was not listed on the website. Sonia was so helpful in sorting out a replacement light for me, it was ordered & delivered within 24 hours. I can only say it was a pleasure to receive such a great service.
Thank you,
Tony Pritchard

A product had a small piece of damage that would make it unsafe to use. Great customer service in offering a refund or replacement and I went for the latter and it has been sent next day delivery. Perfect...thank you so much

Excellent customer service assisting with a return. Thank you.