National Lighting Reviews 

I contacted national lighting for a replacement shade for a light I had purchased 3 years ago. They went above and beyond to help me with my request and the item arrived one day after placing the order. Jennifer was helpful and kind. Thank you!

Excellent customer service to resolve a missing part - Thank you Sonia! Our light provides such a wow factor and is amazing value for money

Fantastic customer service & aftercare, 6* from me!

Rapid response and excellent service from Customer Service team. Highly recommend this company. Also my go to for lights.

The Mayala 5 light chandelier is perfect. It arrived promptly and packed extremely well, which was crucial to keep the delicate glass rods from breaking. The electrician had no problems fitting the brass frame and I fitted the glass drops myself. This was very easy although it took me nearly two hours to unwrap and fit them! There were a few spares too. I'm delighted with the chandelier!

I had a poor experience at a local branch, but Louise at head office and her team were outstanding, the sorted it out no bother, took the time to call back , thank you guys for listening. Top marks.

Fantastic service from Sonia. The lamps that I received are gorgeous!

I emailed them regarding some failed lights that were still under warranty and was very impressed to receive a return email within less than an hour. Replacement lights were shipped out after verification.
Without question, outstanding customer service. It’s good to find companies that really do care about their customers.

I duplicated my order by mistake (my fault) I spoke to Sonia in sales who organised the collection of the incorrect item and my refund, all done to perfection.
My correct order was excellent quality and I would highly recommend National Lighting ***** 👍

From ordering to delivering was roughly 20 hours. I was shocked when it turned up the next day.
Well packaged and a beautiful light fitting at a great price. Highly recommended

I ordered from National Lighting a Black Pug lamp and was delivered fast and efficiently, however on receipt it was a faulty.
I emailed with my complaint and this was resolved with a replacement, which works and is fab!!!
Julia from National Lighting was brilliant, her customer service was amazing and I certainly would recommend the company. 😀

Lovely experience with Customer Service, really helpful and polite. It was my first time ordering with National Lighting and I had a question before I placed my order which the customer service team were able to help with and pointed me in the right direction. Their response was quick and efficient and meant I didn't have to wait around to place my order which is important for the project I'm currently working on. Looking forward to receiving my order, I was also told of the process, what to expect and that the order is due in just a couple of days which is ideal. Very happy so far.

Very quick to respond to any email

Return information very comprehensive and return issued within 5 minutes of sending details. If only all companies were like this!

Just wanted say how impressed I have been in dealing with your company
The product and delivery were great and although we did have a small issue this was resolved with a replacement delivery the very next day.
My queries were dealt a by Julia who responded much faster than I have been used to with some companies.
Well done

I ordered a lamp over this the Bank Holiday weekend but due to internet issues ordered two lamps. Both lamps were delivered on Tuesday. I contacted the help desk and Sonia could not have been more helpful. She arranged for DPD to collect the lamp the next day and after sending a copy of the collection card arranged for an immediate refund. BTW the lamp is perfect and just what we were looking for. I would not hesitate to recommend this company. Other companies could learn what great customer service is like National lighting. Thanks for a great experience.

Bought a lamp through Amazon and accidentally broke the shade whilst taking it out the box. Emailed National Lighting to ask if I could buy a replacement shade given it was fault, but they kindly replaced it for free. Thanks.

I ordered a PIR exterior light, the product was as described and easy to install but didn't work as it should. This is where National Lighting came into their own! I sent a brief message describing the problem and Sonia replied almost immediately to resolve the issue. Sonia communicated well and I had no worries over what to expect and when. I would have no hesitation at all in buying from National Lighting again. Thank You!

Outstanding service from start to finish. Excellent advice given during the enquiry stage resulting in me placing an order. The time frame from ordering to delivery was as if ordering from Amazon. Quality of the the light was as advertised with 2 options for the light cover. Installed and really happy with it.

First time I’ve dealt with National Lighting even though I ran an electrical business for over 30 years. They dealt with my problem promptly and courteously. So refreshing to deal with actual people instead of computer programmed systems. Thank you Sonia

Amazing service, highly recommend.