Recently visited and purchased tiles from the store in Melton. The staff are not friendly and didn’t come to us or ask us if we wanted help or offer much help. The tiles are not very hig... Toon meer
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Lees wat reviewers zeggen
One phone call tiles ordered, an email and phone call later advising us where and how to book in a time to pick up. Someone there to help load up, So easy. Great customer service. One thing a bit conf... Toon meer
Dealing with Zac at Natiional Tiles Bankstown was an absolute pleasure. Called him numerous times checking on styles and colours. Nothing was abother, our order was promptly put together and when th... Toon meer
Bedrijf heeft geantwoord
We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Tiles
Geschreven door het bedrijf
National Tiles was established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
National Tiles is more than just a business. It’s a family. We will never forget our humble beginnings and we’ll always look to the future. Our core values are our compass; respect, teamwork, customer commitment, relentless improvement and innovation are what keep us on target as the ultimate tile destination.
Backed by over 43 years of experience, National Tiles has the international market knowledge, attention to detail and supply chain know-how to meet the expectations of our clients, each and every time.
“Now you can” is our promise and the proof is right there on the showroom and warehouse floors. We import over 2700 containers and three million metres of tiles annually, holding in excess of $20 million worth of stock.
Our commitment to innovation allows us to stock more upgrade and boutique products than ever before and provide breathtaking tile collections to Australia’s lifestyle industries.
It’s our ambition to make breathtaking spaces easy to attain. From a budget bathroom reno to a sumptuous dining room, we’re passionate about empowering our customers to achieve their dreams. We endeavour to bring you the best products we can find at the best prices with the best experience in Australia. We want you to know that, now you can!
Contactgegevens
541 Graham Street, 3207, Melbourne, Australië
- 1300 733 000
- customerservice@nationaltiles.com.au
- nationaltiles.com.au
4,3
Uitstekend
12K reviews
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Your Manager at oxley has alot of DIY…
Your Manager at oxley has alot of DIY experience couldnt br better
12 februari 2025
Antwoord van National Tiles
Hi ROB,
Thank you so much for taking the time to share your amazing feedback with us, we truly appreciate it!
We are absolutely thrilled to hear that Oxley team were able to create such a positive experience for you. We have of course shared your wonderful feedback with them.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Vanessa
Disappointed loyal customer
I have been a loyal customer over the years however it was so disappointing to see that I have to pay a fee for the company’s decisions on where the stock is stored! I never had to pay this before. Always collected from Dandenong and the stock is brought from the warehouse. It’s not my problem where you store, I shouldn’t be charged for you to manage your logistics.
11 februari 2025
Antwoord van National Tiles
Hi Madi,
We appreciate you taking the time to provide us with your feedback. Your insights are highly valuable to us as they assist us in recognising areas for enhancement within our organisation. Thank you for dedicating your time to communicate this to us. Kindly be informed that your feedback has been forwarded to the appropriate department for assessment.
Kind regards,
Michelle
Extremely helpful staff both front of…
Extremely helpful staff both front of house and in the loading area.
11 februari 2025
Antwoord van National Tiles
Hello Margaret,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you in finding the perfect products.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Dear MIKE,
Thank you for sharing your feedback with us.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Hi David,
Thank you for taking the time to provide us with your valuable feedback.
We are eagerly looking forward to collaborating with you on your next project.
The lady at the front is quite rude
The lady at the front is quite rude. The man in the trade section was nice and helpful
7 februari 2025
Antwoord van National Tiles
Hi Madeline,
Thank you for taking the time to review our store.
We value your feedback as it helps us to understand where we can improve.
A representative from our friendly Customer Service team will be in touch within one business day to further discuss your feedback.
Kind regards,
Aimee
What an amazing experience (again)
What an amazing experience again. Not surprised but always impressed by the level of service comes out of the Grovedale location. Use you guys for many years now and will continue to based upon the wonderful service we received.
10 februari 2025
Antwoord van National Tiles
Hi MIND BODY SALT,
Thank you for taking the time to provide us with your valuable feedback, we appreciate your kind words!
At National Tiles, our team is dedicated to delivering exceptional customer service throughout the entire purchasing process. We are delighted to hear that Grovedale team were able to provide you with a fantastic experience.
We look forward to seeing you soon again!
Kind regards,
Vanessa
Great service even though a relatively…
Great service even though a relatively small purchase.
Would definitely recommend.
10 februari 2025
Antwoord van National Tiles
Hello Scott,
Thank you so much for your wonderful review!
Here at National Tiles, we take great pride in delivering exceptional service, and we are thrilled that we were able to assist you.
We can't wait to collaborate with you again on your next project!
Kind regards,
Vanessa
Their staff go above and beyond
Their staff go above and beyond to represent the company in a positive manner
3 februari 2025
Antwoord van National Tiles
Hello Ros,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Hi TONY,
Thank you for your fantastic feedback, we value it greatly!
We work hard on providing top class service and ensuring your purchase runs smoothly, all the way through.
We can't wait to work with you on your next project!
Kind regards,
Vanessa
Absolutely professional service from…
Absolutely professional service from Patrick and the team at Cambridge. I will not go anywhere else.
8 februari 2025
Antwoord van National Tiles
Hi BRUCE,
We are so happy to hear your wonderful feedback! It's great to know that Patrick was able to help you and make sure you had a great experience with us.
Your lovely comments have been passed on to him and we hope to be a part of your next project.
Kind regards,
Vanessa
National Tiles Cambridge Review
Jame's knowledge, guidance and friendly nature was first class when it came picking tiles for our house. Additionally Patrick in the warehouse went out of way also to help. My experience at the Cambridge store was first class and I would certainly recommend National Tiles to my friends.
8 februari 2025
Antwoord van National Tiles
Hi STEVEN,
We are thrilled to receive your wonderful review! James and Patrick truly shine in our customer service team and is a highly valued member of our staff.
We look forward to welcoming you back soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Hello TRUDI,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Hi PETER ,
Thank you so much for taking the time to share your fabulous feedback! We really appreciate it!
We can't wait to work with you on your next project.
Kind regards,
Vanessa
Great customer service.
7 februari 2025
Antwoord van National Tiles
Hello Chris,
Thank you so much for your wonderful review!
Here at National Tiles, we take great pride in delivering exceptional service, and we are thrilled that we were able to assist you.
We can't wait to collaborate with you again on your next project!
Kind regards,
Vanessa
Purchasing and delivery
The whole process of purchase and delivery were seamless. I had some boxes left over and they gladly took them back and refunded me. It was all very easy.
6 februari 2025
Antwoord van National Tiles
Dear Jacquelyn,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Price and helpful staff
7 februari 2025
Antwoord van National Tiles
Dear Susan,
We truly appreciate your fabulous feedback.
At National Tiles, we pride ourselves on providing great customer service, high quality products and best value pricing.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Exceptional service …
The service we received from National Tiles is exceptional. The transaction was easy. We are happy with our tiles.
The only reason for the 4 instead of 5 stars is the limited range available in the showroom.
Thank you
24 januari 2025
Antwoord van National Tiles
Hi there!
Thank you for your great review!
Your feedback is very important to us, as it lets us know where we can implement change and improve our customer experience.
Thanks for sharing your thoughts with us.
Kind regards,
Vanessa
Fast reliable service
22 januari 2025
Antwoord van National Tiles
Hi CARSON ,
Thank you so much for taking the time to share your fabulous feedback! We really appreciate it!
We can't wait to work with you on your next project.
Kind regards,
Vanessa
Nadine is the Best
Your service is good, but Nadine at Preston is exceptional, her help when i got stuck was amazing, and that's why i keep coming back, I'm a Renovator and always recommend NT first.
5 februari 2025
Antwoord van National Tiles
Hi INTEGRITY PROPERTY,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, and Nadine truly excels. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
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