NatureSpy Reviews 

Excellent service. My camera was delivered within 24 hours!!!! I'd read some people had problems with connection but I took my time and it all connected easily. I also ordered the solar panel and this has kept my camera charged 100%, although I'm sure this will drop a little in the winter. I'm thrilled with my camera, I just need the wildlife to be more active as my hedgehogs seem to have disappeared.

Very good service and very pleased with the browning wild life camera sola panel

I have just received a wildcam2 as a present and so far very impressed with the quality of the product, the pictures are crystal clear day and night. I did have a problem setting up I put that down to getting old, but the customer service was fantastic and Alice helped me get the cam up and running. So if you want a small wildlife camera give this a go.

I have 4 NatureSpy WildCam2 cameras (used for bird and hedgehog videos and photos. The camera is very easy to set up and use; the quality of the videos and photos is excellent and clear; the camera internal battery life is long, and is simple to charge by usb, rather than paying a fortune for batteries (which is what I had to do with my previous cameras); it is easy to monitor all four cameras on my ipad/phone in real time (also by alerts), either together or individually; night-time viewing is easy (choice of infrared or colour); saving videos / photos on to the camera's memory card/also to my external hard drive is simple; the Customer Service has been exceptional - very friendly and professional help. I can not praise the NatureSpy WildCam2 camera and technical team (especially Alice) enough - thank you

Top-rate understanding, friendly and efficient customer service.

Excellent customer service.

You can always judge a company best by how they deal with things that go wrong. The first camera we received had a fault.

It was absolutely no trouble at all for them to sort it out and send another for me. It was quick, easy, and straightforward.

Throughout everything Felix, who dealt with the query the whole way through, was polite, helpful, and considerate. He could not have done more if he tried. I have been exceptionally impressed.

We now have a camera that does the job and we can’t wait to get it to see what else we capture now it’s out in the field

Disgraceful company, if you want to spend a lot of money on a camera that lasts 13 months, these are the people for you.

Edit -

Are you just making things up now? Where did I state I expected a 6 year warranty? I expect goods to be sufficient quality and in relation to the cost of the item, in line with my consumer rights. An expensive camera should work beyond 13 months without it completely failing.

I did not state the camera was 'awful' another lie!
I said it's extremely poor quality, I said a £10 amazon camera is superior and it's not fit for purpose.

Outstanding after sales customer service. Had an issue with a trail cam which was 2 years old and was resolved to my complete satisfaction very quickly by Alice. Highly recommended for the trail cams etc but also for briliant customer service.I will certainly buy from them again.

I have purchased several cameras from NatureSpy over the years. This amazing and friendly team of people have always provided speedy and succinct advice both before and after purchase. I recently ran into an issue with a trail camera and Alice's friendly response and action surpassed all my expectations. Their trail cameras are competitively priced with personal reviews from the team, and furthermore all profits go towards their work for animal conservation. I would not purchase my trail cameras from anyone else. Thank you for your excellent customer service and all the fabulous work that you do for animal conservation.

I film wildlife as a hobby. During the past 12 months I have upgraded my trail cameras, which I have sourced from Naturespy.

When researching my options I contacted Naturespy with a few questions about products. I received timely helpful and personal replies. As a result I purchased a new camera from them.
Since then I have returned and made additional purchases.
After a few months, one camera developed a fault, which was a factory issue. Naturespy replied immediately and liaised with the manufacturer. A replacemt was sent out within a few days. There was absolutely no quibble about the warranty.
I couldn't be happier with the personal service I have received from knowledgeable people.
I will continue to use Naturespy in the future and would highly recommend them.

We recently released a young male hedgehog into our garden following his rehab at a tiny wildlife rescue charity my partner fundraises for. While there is no guarantee that hoggie will stay around we decided to buy a WiFi Wildcam 2 from NatureSpy to track his nocturnal activities, and those of other wildlife visitors.
Delivery was quick, price was great, but the real value was in the post sale support from Felix this week.
After initially mounting the camera, we had a minor problem with the ball and socket bracket. Felix readily agreed to provide a replacement (this should arrive within next 24 hrs) and he then went on to provide some set up fine tuning tips for the app. His email responses were detailed, friendly and prompt.
As a result we're very happy with our NatureSpy experience and just hope hoggie settles safely into his hog house for the winter.
Well done, Felix.

Great cameras for the price.
We had an issue with one that we bought recently and contacted Naturespy. The responses were the same day (some within minutes) and when their suggested remedies didn't work it was immediately replaced.
Will definitely shop with them again.

Excellent after sales support 18 months after I bought a camera, really helpful on what turned out not to be an issue with the camera but in fact SD Card that got corrupted in my PC. Above and beyond support from Alice when it wasn't even there issue. This follows previous excellent support. I really hate being asked for feedback usually, as it's usually meaningless. I should point out I wasn't asked for feedback, but thought in this case it warranted a proactive feedback. Excellent business keep.up the great work.

We are absolutely delighted with our bird feeder spy camera - superb clarity and easy to use.
I have to say that the after care service we received from Naturespy was absolutely brilliant. We had a small issue (our fault, not theirs) and the girl I spoke to could not have been more helpful and resolved it immediately. If only more companies looked after their customers as well as they do. Top marks from us!

The best trail camera we’ve had.
The live feed is a great feature and Nature Spy support are excellent.

I bought my first camera from NatureSpy in April unfortunately the Browning camera didn't work properly. It was promptly replaced. The replacement was everything I expected and works perfectly. The only criticisms I have are that it doesn't have a 24 hour clock and the date format takes some getting used to. More expensive than the ones I've been used to but I think worth the money and effort!

From start to finish I cannot fault.
Ordering delivery packing contacting for advice etc,would continue to use company without hesitation.

Very pleased with all the products and service we’ve had from NatureSpy in the last few years. The little cameras they’ve developed perform well in their price range, and the picture quality is excellent. We’ve contacted them a couple of times with questions and always received prompt, helpful responses. We like that they are non-profit and really care about nature.

We were bought a Browning Recon Force Elite HPS as a gift in late 2022 and it was used in all weathers in an exposed position in the garden for about 6 months. After that point, it started to show some fogging on images. I brought the camera inside to dry out over Winter. Sadly, it didn't work at all once redeployed outside - screen green-only in appearance after multiple attempts to reboot. Luckily we had the receipt and having e-mailed details of the issue -> receipt + photo of display sent, I was issued with a replacement within 48 hours! Ok, I will keep an eye on the new one when using it but the follow-up advice from personnel at NatureSpy was very helpful (and honest) also. There are a few negative reviews here but my advice as always is try and resolve the issue amicably first with some evidence of what's wrong. The level of customer service here is WAY ahead of that I have encountered in many other business areas.

I bought a trail camera just over a year ago and over the last week it developed a series of lines on the lower half of the screen. It still took images but setting it up was very challenging because the screen was compromised.
I contacted NatureSpy and really honestly nothing was too much trouble, I didn’t realise the camera was covered by a 2 year warranty but Gemma informed me it was. She requested a couple of images of the details of the device and the fault and has subsequently organised a replacement to come out asap.
Fabulous service, 10 out of 10 from me.