NatureSpy Reviews 

Very good company. Excellent customer service reliable customer service. Thank you.

I'm really disappointed with the NatureSpy Wifi Wildcam. It was frustrating to set up and it's frustrating to use.
The setup problem was largely due to the lack of an adequate user guide. Eventually I found a video online that helped me but only after hours of head scratching.
The ongoing problem is that the user is at the mercy of an Android/IoS app which appears to be the only way to access footage and is a pain to use. It has a USB cable but as far as you can't access your data that way. The app relies on a terrible, non-intuitive graphical interface to locate footage. There's no list of clips, no ability to scroll files, just a dark timeline view for a chosen day with hard-to-see grey areas to indicate when the camera was activated. Desperately needs a software overhaul. I wanted something I could enjoy with my step-son and instead I'm just frustrated and feeling I've wasted my money.

Received a ground feeder as a Christmas present which is filled regularly with dried meal worms. I have never been able to catch what is eating them until I purchased a Naturespy camera. With the help of computer minder daughter the camera was set up in no time. We discovered it is an early morning blackbird arriving at 8 sharp for his breakfast and he chases off any other birds who dare to come near.
The pictures are so sharp and clear and I am sure we will be getting a lot of pleasure watching the wildlife around the garden.

I had a problem with atrail camera more than a year after purchase. After several prompt mails with advice failed to rectify the issue, I was offered a replacement camera which arrived in days. This kind of customer service exceeded all my expectations and I can recommend NatureSpy without reservation. Derek (Warwickshire)

I wanted to order a new trail camera but not sure what. I saw Naturespy on line and how glad I did. They helped me with the choice of camera and delivered it extremely quickly. Being a novice I had a few issues with setting up so I contacted them to help. The help was amazing so informative quick response to emails and nothing was too much trouble. I would not hesitate to use them again and again. Thank you very very much.

Super staff. Very very helpful. Excellent service. Thank you.

Nature Spy responded very quickly to a fault on my Browning BTC-7E trailcam. Giving suggestions on how to fix it. When all options were exhausted they said that they would try and fix it, giving a realistic timeframe for an answer. I was very pleased when they said that it was repaired, with some possible errors to be aware of. There was no charge for this out of warranty repair or postage. It is now back in operation. I could not ask for better service and would certainly recommend them.

I purchased a Browning Nature Camera which stopped working in less that 3 years. On contacting NatureSpy I was advised it was out of its (2 year) warranty, and the best that could be done was a (relatively small) discount on my purchase of another camera. Beware !

I have become a regular customer over the past couple of years purchasing a number of trail cameras. On each occasion customer service has been first class as it has when I’ve had cause to return a camera under warranty; a new replacement being sent out promptly.

For my last purchase I didn’t do my research properly and ended up with a camera which wasn’t ideal for my specific needs. Nature Spy kindly offered to exchange for a different model, only charging the price differential.

I would not hesitate to recommend - customer service is second to none and they will always be happy to give impartial advice regarding the products they sell.

I now have five Browning trail cameras, all bought from NatureSpy over the last couple of years. One suffered a cracked case when it fell from its mount. I contacted Harry who replied immediately and I sent the camera back for repair. James fitted a complete outer case and the camera is like new again, free of charge. I sent several messages and all responses were immediate, friendly and helpful. I just can't fault this company in any way and have recommended them to friends who have, in turn, bought cameras from them. If NatureSpy can provide this level of service why can't others?

After using my camera to watch the hedgehogs in my garden last summer it suddenly started to drain the batteries very quickly. I contacted the company and after several emails returned it to them. It could not be repaired so I received a brand new camera and batteries within the week. I cannot praise Nature Spy highly enough especially Harry and James. Thank you so much.

Excellent customer service. Had an issue with a trail cam that was resolved simply (despite several months delay in my emailed responses!) The fault was identified and replaced very quickly! Can't recommend them enough.

If you are thinking about buying a wildlife camera then without doubt these are the people to buy it from.
The NatureSpy website is packed full of in depth information regarding their camera brands. I have bought several cameras from NatureSpy which have always been packed and dispatched promptly. An issue with one camera was immediately resolved by sending me a replacement.
The team at NatureSpy are friendly, knowledgeable and efficient.
In a nutshell, every online business should strive to meet their standard of customer service.

Ordered item in full knowledge will arrive after Christmas, but was surprised to receive item today … amazing service thank you. Camera easy to set up and great value

Brilliant experience with these guys. Our camera failed - not their fault. They offered advice then took it back, checked it out and sent out a replacement. That’s all you want: can’t ask for more.

Would recommend this company they were a pleasure to deal with. Very informative website and helpful phone advice when checking a couple of options. Trailcam was delivered next day and produced excellent results that night.

My camera had been damaged and I could no longer read the viewing screen.
NatureSpy undertook a prompt repair, willingly and without charge!
I have always found their service exemplary.

Unbelievably quick shipping, great communication throughout order process, informative and honest product info on the website and 5 star customer service! Best online company I've used in a long time.

I had a number of audio issues with my Browning camera which NatureSpy went out of their way to resolve. I am now in possession of a camera with crisp and clear audio. Excellent customer service. Thanks

When I had a problem with my new camera bought from NatureSpy, which was purely my own fault, they went the extra mile to get everything sorted. They were great to deal with and surprised and delighted me with their responses. I will be singing their praises to anyone who will listen.