We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Toon meer
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Lees wat reviewers zeggen
Went to Naylors to buy boots couldn’t get any to fit me, but Nic was absolutely fantastic, loads of patience and fun. Would definitely recommend Naylors and I would ask for Nicola.
Bedrijf heeft geantwoord
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Toon meer
Bedrijf heeft geantwoord
We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors - Rochdale
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Verenigd Koninkrijk
- 01706 631909
4,7
Uitstekend
396 reviews
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Not received the order yet!
Not received the order yet!! Still with Evri as far as I can see
4 april 2026
Antwoord van Naylors - Rochdale
Thank you for your review, I am sorry that your parcel has not yet been received, I can see that you have emailed customer care over the weekend, the team will be in touch today, to discuss the next steps to resolve the issue for you.
Antwoord van Naylors - Rochdale
Super pleases to hear that your found the ordering online to be a simple process and that your order arrived quickly, this is always good to hear, thank you for taking the time to leave a review and we hope to be of assistance in the future.
Simulator experience
Staff was so friendly and professional.. very informative encouraging and helpful.
17 maart 2026
Antwoord van Naylors - Rochdale
We are happy to hear that our staff's friendliness, professionalism, and helpfulness made your experience so positive.
Thank you for your leaving a lovely review.
Excellent & knowledgeable staff
Excellent & knowledgeable staff. Really helpful, and patient, especially when my nice was choosing boots; trying three different styles & sizes. It shows when staff use the products they’re selling; experience really comes through. Good, wide, choice of goods & equipment too.
15 maart 2026
Antwoord van Naylors - Rochdale
We appreciate you sharing your positive experience. Here at Naylors we strive to provide the best customer care both instore and online.
We are glad to hear that our knowledgeable staff were helpful whilst assisting with the boot selection.
We do hope we can be of assistance in the future.
Antwoord van Naylors - Rochdale
Thank you for your feedback and review, we are super pleased to hear you are happy with the prices of our products, We aim to provide an excellent service and it is nice to see we have achieved this.
Sam and Nic are always welcoming
Sam and Nic are always welcoming, helpful and have great advice. The store is always clean and tidy, things are easy to find although I always like to go and wander, just in case 😁 As a customer I find it frustrating when items are shown on line, only to visit the store and they arent there. Im guessing the stock is ordered and sent by HQ ? Surely the staff know their customer base better than anyone, each store area is different. Naylors Rochdale, Nic and Sam need to be looked after.
14 februari 2026
Review zonder uitnodiging
Antwoord van Naylors - Rochdale
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable Sam and Nic are when visiting the store. In relation to stock availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We hope we can be of assistance in the future.
Today i went into the rochdale naylors…
Today i went into the rochdale naylors store to see if i could get a body protector fitted as soon as i walked in the door and abundance of care was shown to me through many hellos and asking if im well and open to all the help if i needed some and the lady that helped fit a body protector for me was so kind and lovely such a caring set of staff
10 februari 2026
Review zonder uitnodiging
Antwoord van Naylors - Rochdale
We're happy to hear that you felt so cared for during your visit to our store. It's great to know the team provided such attentive and kind assistance with your body protector fitting. Thank you for your positive feedback. We hope to see you again in the future.
Very poor experience in store today
Visited the rochdale store today to buy feed.
The whole transaction almost happened without the shop 'assistant ' speaking to me. The only words she actually spoke to me were to tell me the price of the transaction. No hello, no exchange at all. I then left the shop with a trolley with 3 bags of feed and by this time another member of staff had joined her and neither helped with the door as i struggled to open it with the trolley.
Very disappointed and surprised with the lack of customer care today and i can see no other way of feeding this back.
9 februari 2026
Review zonder uitnodiging
Antwoord van Naylors - Rochdale
We are sorry to hear of your experience in our Rochdale store on your visit.
We always aim to provide excellent customer service and are disappointed to hear that this was not the case.
If you would like to discuss this further please contact our Customer Care team at customercare@naylors.com or call us on 01706 507 555. A member of our team will be happy to look into this further for you.
Antwoord van Naylors - Rochdale
We appreciate all feedback and are happy to hear that your items arrived promptly and that you were kept updated on the status of your order.
We look forward to being of service again in the future.
Excellent customer service.
Excellent customer service.
Item arrived on time. Well packaged. I’m sure great granddaughter will love it.
5 januari 2026
Antwoord van Naylors - Rochdale
Thank you for your five star review.
We are pleased to hear that you are happy with the customer service and delivery speed of your recent order.
We hope that your great granddaughter enjoys her new item.
great service
15 december 2025
Antwoord van Naylors - Rochdale
Thank you for leaving us a five star review.
We are pleased to hear that you are happy with the service received.
Antwoord van Naylors - Rochdale
We're happy to hear that you received good quality items with prompt delivery.
Thank you for taking the time to leave us positive feedback.
Daughter's Xmas present.
Excellent service,goods arrived on time in good condition.Easy ordering,would recommend.
4 december 2025
Antwoord van Naylors - Rochdale
We are happy to hear you have received excellent service that you found the ordering system easy and that the items arrived in good condition and within the timescale.
Thank you for taking the time to leave a lovely review.
Antwoord van Naylors - Rochdale
I am sorry to hear you have not received your order, so that the team can look into this further please can you call us on 01706 507 555 or email us at customercare@naylors with your order details and we can then look into this for you.
Good fast service well done
14 november 2025
Antwoord van Naylors - Rochdale
Thank you for taking the time to leave a review, its great to hear you are happy with the service we have provided.
Great experience from start to finish
The staff were very professional and helped us make the correct choice of riding hats for our grandchildren.
31 oktober 2025
Antwoord van Naylors - Rochdale
It is great to hear that our colleagues at our Rochdale store were able to assist with the purchase of riding hats for your grandchildren. We are always happy to share their knowledge and experience.
We hope to see you in store again soon.
Very knowledgeable helpful friendly…
Very knowledgeable helpful friendly staff in Naylors Rochdale. Will definitely go there again.
Good selection of wellingtons, unfortunately they didnt have my size in the ones i wanted ,so ordered them came within 3 days very happy x
29 oktober 2025
Antwoord van Naylors - Rochdale
We're glad to hear that you found our staff helpful and knowledgeable at our Rochdale store. We're also happy to hear that you were pleased with the quick delivery of your wellingtons. Thank you for taking the time to leave your review and we do hope to be of service again soon.
I ordered a rug and paid and then said…
I ordered a rug and paid and then said it was out of stock received my money straight back so was very happy.
17 oktober 2025
Antwoord van Naylors - Rochdale
We appreciate you taking the time to leave your review. All reviews are appreciated and we hope to be of assistance with any future purchases.
A visit to remember; knowledgeable staff and a wide range of goods.
My riding school recommended booking Naylor's mechanical horse to help correct my posture. What a great experience with Chris! A fascinating store with lovely staff and tons of choice and support. A trip to remember.
8 juli 2025
Review zonder uitnodiging
Antwoord van Naylors - Rochdale
Thank you for your review on your visit to Rochdale to use the simulator upon a recommendation from your riding school. The simulators are a beneficial tool to help correct posture issues and provide a greater understanding of our position on our horses. We are pleased that Chris has been able to assist you on your visit and that you have enjoyed visiting the store.
We do hope to see you again in the future.
Very splendid staff as I was being…
Very splendid staff as I was being quite a picky customer but they didn’t mind that as they also wanted me to get the best quality items needed for my working environment and were extremely friendly and I could have a good little laugh with them whilst finding my items
14 mei 2025
Review zonder uitnodiging
Antwoord van Naylors - Rochdale
Thank you for taking the time to leave a review on your recent visit to our Rochdale store. We are pleased to hear that you have received the support from our team in store, whilst locating the items you needed for your working environment. We want all our customers to enjoy their visits to store, and it is lovely to hear you had a laugh along the way.
We do hope to see you again in store in the future.
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