NCS Property Maintenance Reviews 

The technician arrived on time and was very polite throughout. He worked efficiently to complete the annual check of the system. He then took some time to get the correct App installed on my mobile and he then explained how I can alter the temperature and schedule to control the system. The users manual was not exactly clear in explaing what I need to know, but by the end of his visit, I was greatly enlightened. The office staff were a delight to talk to and to arrange the visit. Will definitely book them again for next year.

Excellent, knowledgeable, professional service from initial contact and survey to completed project. Highly recommended. 5*

Excellent service from NCS. They serviced my boiler quickly and professionally, arriving on time and completing the work efficiently. Friendly engineer, clear communication, and everything was left clean and tidy. Highly recommend NCS for reliable boiler servicing.

NCS were prompt in responding to my inquiry- they gave me a competitive quote and their surveyor Stuart seemed to be knowledgable about the heat source pump and fully explained its functioning compared to conventional gas boiler. They answered all my subsequent emailed questions promptly. They installed a Grant heat pump and retained my existing mega flow water cylinder which some other companies were going to unnecessarily replace at additional cost. Also found a simpler solution to replacing a couple of radiators. Installation, which was very easy due to the location, took 3 days (in early April) and everything was neatly done. Some initial teething problems, including trapped air, have been sorted out by their electrician and engineer from Grant. The remote control App has been working well so far and is very user friendly. Our u/f heating is working better than before. We have left the system on all the time which has resulted in more stable temperature. Interestingly the floor and the radiators do not get as hot as were used to before...maybe due to leaving the system on all the time. We will see how the electricty cost works out compared with the gas we had previously, although now the weather has got warmer, we may have to wait till next autumn

NCS installed a heat pump, seven solar panels and an EV charger. They demonstrated a high level of knowledge about all of this equipment. The system has been in operation for a few weeks and is working well. NCS also put in place the necessary procedures regarding the government subsidy for the installation of a heat pump. They obviously have great experience at doing this.

We were hoping to give NCS a 5* rating, as the service was generally excellent. The survey by Stuart — and his patient and clear responses to our numerous pre-contract queries — and office admin by Dawn were outstanding. The engineers were courteous, treated our house like a home, and keen to do the best job they could.

Unfortunately, we had a number of problems due to poor communication and rushed work by one individual. All of these were promptly and effectively dealt with, and Stuart visited us to discuss them and assure us that steps are being taken to protect future customers.

Excellent communication, reasonable price and extremely pleasant and helpful staff. Thoroughly recommend.

If I could leave a 0 star review then I would.

The engineers for this company have been a pleasure to have round and install our boiler and Stuart has been a great help in being reactive and easy to talk to, but DAWN WRIGHT who works on their phones is nothing but a condescending, rude, unhelpful piece of work so avoid speaking to her if you have any problems or wish to speak to someone with even an ounce of empathy towards your situation.

After having some issues with our boiler in February (2 months after our initial new installation) I called to get this issue resolved and was met with Dawn and her wrath for the first time. To paint a quick picture I was scraping ice off my car in the morning after temperatures dropped to below 0 in the night. And my wife was 6 months pregnant - so having a faulty boiler was NOT an option whilst having renovations to my house. We had an engineer come round on a Friday, who played around with the faulty component which prevented us from manually switching the lever on to allow our heating to work. Which prior to his visit we were able to do.

As a result we were left with a faulty boiler over the weekend in freezing temperatures and I had DAWN telling me “it’s hardly freezing is it” - well actually Dawn, 0° is JUST THAT.

Stuart then came round and sorted the problem - 10/10 from Stuart. Couldn’t be happier.

Fast forward a year post installation, we receive an email in November stating they wish to confirm my availability for a service call. 1 year after installation of a new boiler - no mention of prices. We thought it was a routine check up after installing a new boiler system. Their system shows an email was sent, my emails show nothing of the sort. They proceed to send me screenshots, that’s great; I can see a screenshot, but again, the initial email was not received by us. So when presented with a £195 bill at the end, this was met with a huge WTF - we knew nothing of a charge!!

Dawn continued to talk to me like I was the idiot - insisting I’d seen and opened this email. To which I responded again with “no, I have not” - they eventually wiped the fee off and said they’d never return even if we did request a service call?? Extremely unprofessional and worrying for us, as if we had known, we would be prepared to pay.

It’s such a shame that one really bad egg can ruin the otherwise good reputation of a company and the other people who work there and do a good job and speak to their customers with respect.

NCS - overall good company

DAWN WRIGHT - Avoid at all costs - horrible person to speak to when there’s an issue to fix or a problem they’ve caused.

After researching online for guidance and pricing on installing a heat pump, I came across their website. They were prompt in responding, quickly arranging a visit to my home. I appreciate the initial professionalism - confirming the date and time via email and SMS.

However, what followed was nothing short of a disaster. On the day of the appointment, I received a missed call from an unknown phone number while I was at work. I couldn’t answer, so I sent a brief SMS asking, "How may I help you?" but received no response for 3 hours. Later, I was informed that they had double-booked the appointment and wanted to reschedule.

This level of disorganization and lack of accountability is unacceptable. I canceled other plans and rearranged my schedule based on their initial commitment, only to be left hanging and treated as an afterthought. Their behavior was inconsiderate, unprofessional, and utterly unreliable. Do not waste your time or energy trusting these people-they cannot be depended on to keep their commitments.

I reached out once again to request the complete removal of my data from their systems. They were polite enough to confirm that my request would be acted upon. However, despite this assurance, I am still bombarded with their spam emails.

It is unacceptable that after explicitly requesting data removal, they continue to send unsolicited communications. Let me make this crystal clear: I demand that all of my personal data be permanently deleted from your systems immediately. Failure to comply with this request is a blatant violation of GDPR regulations, and I will not hesitate to escalate this matter to the appropriate authorities.

Their lack of follow-through and disregard for privacy laws demonstrate a complete disrespect for user rights. This experience has severely damaged my trust, and I advise others to be cautious when dealing with this organization.

Excellent service from NCS.
They installed a new central heating boiler for me a few years ago and have been excellent in maintaining it with annual services carried out efficiently. They remind me when the appointment is booked, and the engineer always lets me know when he is on his way. Pricing is reasonable, and all the engineers are courteous, friendly, and respect my property. I can thoroughly recommend them!

Stewart was professional and polite. He explained exactly what he needed to do. He showed me some issues that I was unaware of. He explained logically why he'd reached his conclusions.

NCS were courteous, reliable and technically proficient. The work was completed on time and to a very high standard

Serviced LPG Boiler.
All done effciently and courteously.

NCS installed a Grant air source heat pump into our property, from the first contact with NCS to the completion of the installation I cannot fault this company. They put me at ease right from the start from the first enquirer call. Totally flexible regarding the customers’ requirements, many other companies i obtained quotation from would not offer a system to suit our requirements, not NCS they are fully customer focused. installation was seamless. Special thanks to Dawn and Stuart. I would have no hesitation in recommending NCS.

Solar panels. Ashp and full central heating hot water system installation…..From initial enquiries to completion of all works the whole process has been excellent.the team have all been great, keeping everything tidy as they progress and keeping us up to speed with everything highly recommended. Thanks to Dawn , Stuart, John, Tony, Lee and the scaffolders and roofing guys too

The company were excellent at stepping in when another plumber let us down. We can't fault the work or professionalism of the engineer. We were however shocked by the final bill - well in excess of the quotes of other plumbers. We have a large house, but a boiler service, gas safety certificate and single radiator change resulted in seven hours labour charged at £80. We've had rad changes before which didn't take so long and were charged with a set price well below our final bill of £560 plus VAT. So, a great firm,but watch out for the hourly charge - we were expecting a half day's worth of work only.

NCS Property Maintenance always respond quickly to any calls or emails. The engineer who visited was very helpful. I highly recommend NCS Property Maintenance.

Martin was great! Serviced our boiler. Didn’t even realise his presence in my house. Very quick and professional.

These guys are the best. Super responsive. They installed my unit a year ago perfectly, just had my maintenance done (they proactively reached out) and I am SUPER HAPPY with my air source heating. Highly recommend.

Very straightforward to deal with and arrange a date for the visit. Arrived on time and work done as requested