Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Toon meer
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Lees wat reviewers zeggen
The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Toon meer
I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Toon meer
Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Toon meer
Bedrijfsgegevens
Over Nectr
Geschreven door het bedrijf
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Contactgegevens
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australië
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
4,2
Goed
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had quite a few questions and they…
I had quite a few questions and they were answered so that I understood completely. I spoke to 5 members of staff (I had to phone back a few times.) and all were courteous, understanding, and respectful at all times.
8 maart 2021
super helpful thank you!
8 maart 2021
Great support from Ronald.
Ronald was super helpful and understanding while I went through some challenges with my previous provider. Thank you Ronald.
5 maart 2021
Immediate adjustment
We had an adjustment made to our bill because of a meter reading that was incorrect and this was done immediately for this months bill. It was a prompt response when I emailed and the changes were made instantly. Thank you for being easy to communicate with and straight forward.
4 maart 2021
Appreciated phone response.
It was good to talk to an operator without any delays or being placed on hold for a lengthy period of time like other major companies do to you.
4 maart 2021
Always reply and always helpful
3 maart 2021
Cheers Nectr so far so good was with…
Cheers Nectr so far so good was with AGL lovin Nectr atm. I sent an email which Ronald answerred promptly and responded muchly appreciated many thanks.
Cheers
David
3 maart 2021
Review zonder uitnodiging
Great service
Great service - great price! Great choice of options for electricity! Nectr is the BEST!
2 maart 2021
My experience with Nectr has been very…
My experience with Nectr has been very helpful and I can recommend their service to everyone.
2 maart 2021
Super helpful
The person who I spoke to was really helpful and assisted with everything I asked about.
26 februari 2021
Amazing services and great rates
Amazing services and great rates! Nectr cut our quarterly bill by 1/3 and if not for the place we're moving in doesn't support Nectr, we would 100% keep using their service. :(
26 februari 2021
Great service
Great service. Very helpful advice and easy to make changes to my plan over the phone.
26 februari 2021
Yes quite good service
Great service, just the waiting time to get hold of someone did take awhile - also I am not sure if my email got to your CEO who mentioned he would reply
Also not sure if you dealt with Origin to close my account, I rang Origin and they were also vague.
Juliet Tan
26 februari 2021
Excellent customer service
25 februari 2021
Nectr Customer Service is the Best No…
Nectr Customer Service is the Best No Cap!! They are always easy going and friendly PLUS they help. Awesome work
24 februari 2021
I spoke with Ronald regarding an email…
I spoke with Ronald regarding an email I had received and he was able to check on our account and get everything resolved. Ronald was professional and friendly on the phone and very easy to speak to
24 februari 2021
Efficient customer service.
It is very quick to reach out to someone to help at Nectr, less than 1 minute waiting on the phone, and someone very courteous to help me with a practical easy solution.
23 februari 2021
I’ve hit a Boulder so to speak my…
I’ve hit a Boulder so to speak my vehicle was taken along with my wallet and keycards I explained to nectar and I am
Glad you guys understand me I will pay my. Ills. Just wasn’t sure when at this stage I will have a new card hopefully this next two weeks please accept my apologies for not letting you know. Immediately if you require police report I have it the car is in Townsville the car wasn’t found in one piece so I imagine it was burned out with my car so I am happy to oblige my bill on the time within a week or so regards Allan I really do appreciate your kind staff and the manner for which we spoke was not at all demanding pushy or intimidating in any way I truly am please we hooked up with nectar ya ha to all staff in the team of your company. Regards Allan Chorusch
22 februari 2021
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