Beautiful dress designs and great quality. Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful designs. The wedding collection is fantastic, unique and great quality. Try on option before you buy is such a great choice for those looking for wedding dresses as you could try different o... Toon meer
Bedrijf heeft geantwoord
Fantastic experience all round. Ordered dresses via the try before you buy scheme which is an excellent service. But also booked an appointment at the Kings Road store to choose my wedding dress with... Toon meer
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Beautiful designs for dresses and accessories; fast delivery. Great sale price for a cape to co-ordinate with a vintage N&T dress for my wedding in August. Asked the chatbot if the champagne colours a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Contactgegevens
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Verenigd Koninkrijk
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Uitstekend
397 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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There was so much choice
There was so much choice, so I decided to try before you buy. I’m glad i did as some of the dresses in the selected size didn’t fit, except for one. Which happened to be my first choice.
I didn’t want to have a normal wedding dress, and wanted something with a bit of glimmer.
I’m so glad they could offer this service as I don’t live near the brand.
The dresses are gorgeous and not bad for the price neither.
I’m looking forward to wearing it on my wedding day.
Thank you for providing me with what i wanted.
3 april 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful review Cari. We’re delighted to hear that the Try Before You Buy service helped you find the perfect dress, and that it was exactly what you were hoping for. 🌸
It’s so lovely to know that you found something with a bit of glimmer to make your wedding day extra special. We’re thrilled that we could help bring your vision to life, even from afar.
We hope your wedding day is absolutely magical, and we can’t wait for you to feel amazing in your dress! 💗
Amazing quality
Amazing quality, beautiful workmanship, the dress is divine. I am not sure this counts for many, but it smells great, the whole package just smelled so good. Also packed beautifully. I love the dress.
1 april 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Réka! We’re thrilled to hear that you love your dress and that the packaging and fragrance added to your experience.✨
It means a lot to us that you’ve noticed the quality and workmanship — we put a lot of care into every piece, and it’s wonderful to know it shows.
We hope you enjoy wearing your dress, and we can’t wait to welcome you back to explore more of our collection in the future.💕
The dress was absolutely beautiful
The dress was absolutely beautiful, but I took the advice of other reviews and sized up and the dress ended up to be too big 🙁. The dress was amazing and very unique.
2 april 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your feedback Laura! We’re delighted to hear that you loved the dress and found it unique.
We completely understand how tricky sizing can be, and we really appreciate you letting us know about your experience. Your review will help others make more informed choices when selecting their size.
We hope you’ll find another piece you love soon — and if there’s anything we can do to assist with sizing guidance in the future, please don’t hesitate to reach out. 🌸
Lovely dress
Lovely dress, I had to order another one in a bigger size. The waist area comes up very small. I have kept the bigger size but I will need the arms shortened and may be taken in on the bust but because the dress is so amazing I don't mind doing this. It would actually be ok but has it is going to be my wedding dress I just want it to fit perfectly. I would definitely buy from this company again.
25 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words Kerry! We’re thrilled to hear that you love your dress, and congratulations on your upcoming wedding. 💕
We completely understand wanting the perfect fit for such a special day. It sounds like you’ve found a great solution by sizing up and making minor adjustments – it’s wonderful that the dress is worth the extra tailoring for you.
We’re so glad to hear you would shop with us again, and we hope your wedding day is as beautiful as your dress! 🌸
Excellent quality & stunning embellishment
Absolutely stunning dress of quality that arrived to Australia from the UK within a week, I cannot wait to wear it to my university graduation.
27 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Ashley! We’re thrilled to hear that your dress arrived quickly and that you’re happy with it.
We hope it makes your university graduation day even more special – congratulations in advance! 🎓✨
Gown was perfect but. . .
The gown was perfect, but for a $1,000 garment, it arrived balled up in a white plastic envelope. I certainly expected a box.
7 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for taking the time to share your feedback Debra. We’re so pleased to hear that you loved the gown.
We appreciate your comments regarding the packaging. For sale items, orders may be shipped in our sale packaging rather than a box, which can sometimes include a protective mailing bag. However, your feedback is very valuable, and we will be sure to share it with our team as we’re always looking for ways to improve our customers’ experience.
Thank you again for your feedback and support.
I'm very happy with my purchase
I'm very happy with my purchase. I received my product incredibly quickly and it's truly beautiful. I will definitely buy from them again.
24 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback. We’re delighted to hear that you’re happy with your purchase and that your order arrived so quickly.
It’s wonderful to know you love the piece, and we truly appreciate your support. We look forward to welcoming you back again in the future. 💕
Delivery problems
Delivery problems, still didn't receive my purchase!
Another big problem: You have to pay in advance, and then you do not get your package.
20 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
It was the first time i have used the…
It was the first time i have used the Try before Buy Service offered by Needle & Thread, what an amazing service 10/10, i would advise anyone to feel confident about using it, it was seamless no issues whatsoever…. Highly recommend!
13 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful review Vicky! 🌸 We’re thrilled to hear that you had such a positive experience with our Try Before You Buy service.
Your recommendation means a lot to us, and we hope it helps others feel confident to try it too! 💖
Dårlig kvalitet og syning
Jeg har købt en kjole i tyl og blomsterbroderi, som jeg skal have på til mit bryllup. Kjolen er købt gennem Zalando og af mærket Needle & Thread. En smuk kjole som desværre var enormt dårligt syet - jeg har aldrig oplevet noget lignende. En stor del af broderierne er ikke hæftet ordentligt, så mange er gået op og jeg har i hånden måtte prøve at reparere den. Derudover er der et helt blonde/tyl bånd på kjolen der faldt af! Jeg har ikke engang haft den på til brylluppet endnu men kun prøvet den. Jeg er målløs og så ærgerlig over, at jeg ikke opdsgede det i første omgang og fik sendt den retur, men lod den hænge i skabet for at finde ud af det næste gang jeg skulle prøve den.
20 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for sharing your experience, and I’m very sorry to hear about the issues with your dress. I completely understand how frustrating this must be, especially with such a special occasion coming up.
As your order was placed through Zalando, unfortunately we’re unable to directly assist with this transaction. We would kindly recommend reaching out to Zalando’s customer service for resolution, as they will be able to advise on returns, repairs, or exchanges.
We are truly sorry for the disappointment this has caused and hope that Zalando can help make this right for you.
Fabulous service
Fabulous service, hassle free, beautiful dresses
19 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words Linzi! 😊 We’re delighted to hear you enjoyed our service and loved the dresses.
It means a lot to us and we look forward to helping you find more beautiful pieces in the future! ✨
Ordered 4 dresses to try on before I…
Ordered 4 dresses to try on before I purchased. Fabulous dresses and Fabulous customer service. Definitely recommend ordering with them
10 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that you loved the dresses and had a great experience with our customer service.
Your recommendation means a lot to us, and we can’t wait to help you find more fabulous pieces in the future! 💖
There has been no update on the order…
There has been no update on the order at all from the shipping company for six days, and there is still no update. It hasn’t even entered the country yet
9 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
I was quite nervous ordering my wedding…
I was quite nervous ordering my wedding dress online based on the size guide - all the way from London to Oslo. But the dress fit perfectly and it was delivered within 48 hours! Great service and a beautiful dress! Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful review, Karianne! 🥰 We’re thrilled to hear that your dress fit perfectly and arrived so quickly all the way from London to Oslo ✨.
We know ordering a wedding dress online can feel a little nerve-wracking 😅, so it’s fantastic to hear that our size guide and service helped make it a smooth experience.
Wishing you all the best for your special day 💍💖, and thank you again for sharing your experience!
It is a wonderful dress.
It is a wonderful dress.
Needle & Threat is great and thank you for the good Service.
10 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Gabriele – we really appreciate your kind words and are delighted to hear you are happy with your dress and service.
It means a great deal to us that you chose Needle & Thread for your special occasion, and we hope the dress brings you wonderful memories.
If you need any assistance in the future, we are always here to help. Thank you again for your support! 💖
هذي رابع مره اشتري من نيدل توقعت ان…
هذي رابع مره اشتري من نيدل توقعت ان تاتي قطعه فخمة وثقيلة كما تعودت ولكن خاب ظني القطعه خفيفة ورخيصة لم ارى المبلغ الذي دفعته فيها
14 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for taking the time to leave your review and for being a loyal customer — we truly appreciate that this is your fourth purchase with us.
We’re very sorry to hear that this piece did not meet your expectations. We understand how disappointing it must feel, especially when you were expecting the same luxurious weight and finish you’ve previously experienced from our designs.
While some of our styles are intentionally created using lighter fabrics depending on the design and season, it’s important to us that you feel the quality reflects the value. We’re sorry this one fell short for you.
If you would like, our Customer Care team would be very happy to look into this further for you and discuss your options. Please do reach out to us directly with your order details so we can assist customercare@needleandthread.com.
Thank you again for your honest feedback — it’s incredibly valuable to us as we continuously review and refine our collections.
The dress was quickly shipped and is…
The dress was quickly shipped and is fantastic!
12 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review 💕
We’re absolutely delighted to hear your dress arrived quickly and that you think it’s fantastic ✨ That truly means the world to us!
We hope you feel amazing wearing it 💫 Thank you again for your support! 🌸
A flawless experience
A flawless experience. The Needle & Thread wedding dress try-on service was seamless from start to finish with beautifully packaged gowns, true-to-size fits, and the chance to try everything calmly at home made all the difference. We ended up buying two dresses for my daughter’s wedding; both in a non-formal, romantic style she had been looking for.
4 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for this incredible review✨
We’re absolutely delighted to hear that your try-on experience was seamless from start to finish. Being able to try the gowns calmly at home is so important, and we’re thrilled it made such a difference for you.
How wonderful that you found not just one, but two dresses for your daughter’s wedding! The non-formal, romantic style sounds simply perfect for such a special occasion.
Thank you again for trusting us to be part of such a meaningful moment — it truly means the world to us. We hope the wedding day is everything you’ve dreamed of and more! 💐💖
Easy online purchase
Easy online purchase, size and quality accuracy and beautiful dress
8 februari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Michelle! 🌟
We’re delighted to hear that you found the online purchase easy and that the size and quality were exactly as expected. That’s exactly what we strive for!
So happy you love your beautiful dress 💕 Thank you again for your support — we truly appreciate it!
Beautiful quality dresses
Beautiful quality dresses. Excellent online service
22 januari 2026
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback Lesley! 🌸 We’re thrilled you love the dresses and enjoyed our online service.
We look forward to welcoming you back soon💖
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