Beautiful dress designs and great quality. Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the... Toon meer
Bedrijf heeft geantwoord
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I received the most beautiful and exquisite dress and it worked so well on my spring wedding day. It has delicate, wonderful flowers and hearts and is so nice and comfortable to wear.
Bedrijf heeft geantwoord
Beautiful designs. The wedding collection is fantastic, unique and great quality. Try on option before you buy is such a great choice for those looking for wedding dresses as you could try different o... Toon meer
Bedrijf heeft geantwoord
Fantastic experience all round. Ordered dresses via the try before you buy scheme which is an excellent service. But also booked an appointment at the Kings Road store to choose my wedding dress with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Contactgegevens
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Verenigd Koninkrijk
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Uitstekend
397 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Never buy from an overseas provider…
I ordered a dress for a time sensitive event 2 weeks ago (9 business days). It is not here. I contacted customer service 4 days ago to inquire as to the status. Got an AI auto reply saying a representative would be in touch. Haven’t heard a peep. Tracking app only says “in transit.” I expect better for a dress that’s $780. No idea if it’s worth it or not because I haven’t seen it. It will probably be so late that even if it’s perfect, I’ll have to send it back because I’m not postponing my wedding.
27 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
We’re truly sorry for the delay and for the lack of timely updates regarding your order, Rebecca. We completely understand how important this dress is for your special event and how frustrating it must be to be left waiting without clear information.
We regret that this has not been your experience has not met expectations so far. We have now escalated your case with our carrier to obtain accurate delivery updates, and a member of our team will be contacting you directly today.
Please rest assured, we’re prioritising your order to get it to you as soon as possible.
Dress was beautiful just unfortunately…
Dress was beautiful just unfortunately a little bit too small. Try before you buy feature so incredibly helpful!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind feedback, Lucy! We’re delighted to hear you loved the dress and that our Try Before You Buy feature was helpful in your shopping experience.
We’re sorry the sizing wasn’t quite perfect this time, but we hope to help you find the right fit in the future. Our team is always here to assist with sizing guidance or recommendations so you can enjoy the perfect match next time 🌸
Wonderful customer service!
Wonderful customer service!
I really appreciated the customer service - responsive and so helpful.
Beautiful dress, fast delivery, and a fantastic “try before you buy”.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words, Justine 💕 We’re thrilled to hear you had a great experience with our customer service and that you enjoyed both the dress and our Try Before You Buy service.
We truly appreciate your support and hope to see you again soon for your next special piece.
Found the perfect dress
I'm so happy I came across Needle & Thread. I found a perfect dress for my wedding. I had to return and reorder a different size and had no issues with the returns process. The refund was issued promptly. The quality of the dress is so beautiful and looks even better than it does online!
25 april 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful review – we’re absolutely delighted to hear that you found your perfect wedding dress with Needle & Thread!
We’re also so pleased the returns process was smooth and that everything was sorted quickly for you. Your kind words about the quality and design truly mean a lot to us.
Wishing you the most magical wedding day – we’re honoured to have played a small part in it! 💕
First class service and quality of…
First class service and quality of goods from start to finish thank you
25 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review, Chris! We're absolutely delighted to hear you were happy with both the service and the quality of our products from start to finish.
Your kind words truly mean a lot to us – thank you for taking the time to share your experience.
We hope to welcome you back to shop with us!
Antwoord van Needle & Thread
Thank you so much for your kind words — we're absolutely thrilled to hear that you loved the dress and that it exceeded your expectations! 💕
It means a lot to us when our customers take the time to share their experience, and we’re so pleased the piece made such a great impression.
We hope you enjoy wearing it and look forward to welcoming you back again soon.
SLOW REFUND, SHAMBOLIC RETURN PROCESSING
Poor customer service, returned 2 dresses and only 1 dress processed as a refund. This was 1 complete order, all returned on 24/07/25 in the original box and received by Needle & Thread. As a consumer I’m concerned where the other dress is? Maybe on warehouse floor ? Leaves me in a precarious position. I’m shocked both were not processed together. Emails/Telephone calls made and still waiting. First time order and I won’t ever order from this company again. Order 141237.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for your feedback, Sarah, and please accept our sincerest apologies for the experience you’ve had with us.
We are truly sorry for the distress and concern caused by the delay in processing the full return. We completely understand how frustrating and disappointing this must have been — particularly for a first-time order — and it’s never the standard of service we strive to provide.
Thank you also for providing your order details. We can see that this matter has since been resolved, and that you’ve now received a follow-up email from our Customer Care Team confirming that both dresses have been refunded in full.
That said, we deeply regret that it took multiple attempts on your part to reach a resolution. Your feedback has been shared internally so we can review and improve our return handling process.
We truly appreciate you giving us a try, and while we understand your disappointment, we hope you might consider giving us another chance in the future.
I recently purchased a wedding dress…
I recently purchased a wedding dress for my daughter, unfortunately it didn't fit and we needed to exchange the dress for a different size. I found this experience to be very easy and smooth.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your experience with us, Susan.
We’re so pleased to hear that the exchange process was smooth and straightforward — it’s always our goal to make things as easy as possible, especially when it comes to something as special as a wedding dress 🌸
We hope your daughter’s new size is a perfect fit and that she feels absolutely beautiful on the big day.
Outstanding in every way
The service has been excellent. Good communication and reliable delivery. The dress my daughter bought is beautiful, she loves it and is not one who usually wears dresses.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for taking the time to share your kind words, Helen— we’re absolutely delighted to hear that your experience with us has been a positive one.
It’s especially lovely to know that your daughter loves the dress, particularly as she doesn’t usually wear dresses — that means a lot to us!
We truly appreciate your support and look forward to welcoming you back in the future. 💕
I am a regular customer
I am a regular customer, I never had trouble returning an item, This time I have asked about 4 times, for a return-label but still have not received it,.
Kindest regards,
Mary Callaghan.
31 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for taking the time to share your feedback Mary, and we’re truly sorry to hear about the delay in receiving your return label — especially as one of our regular and valued customers.
This definitely isn’t the experience we want you to have, and we completely understand how frustrating it must be. If you haven’t already, please reach out to our Customer Care team at customercare@needleandthread.com, and we’ll make this a priority to resolve for you.
Thank you again for your patience and ongoing support — we really do appreciate it.
No acknowledgement of return and no refund
I ordered 6 dresses, all equally amazing dresses and so happy with the one dress I kept. However, still waiting for my refund almost six weeks later. Six Needle and Thread dresses add up to a lot of money...£2500 plus! Money that is now outstanding on my credit card. Worst thing is, Needle and Thread do not acknowledge when they have received the return. So now I am living in fear, wondering if they were ever returned! Really bad return customer service leaving customers in limbo. High quality dresses, but low quality care that really does need to be addressed.
14 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words about the dresses — we’re delighted to hear you were happy with the one you kept. That said, we’re truly sorry to hear about the delay with your refund and the stress this has caused.
We completely understand your concern, especially given the value of your order. Please be assured, this is not the experience we want for our customers.
If you haven’t already, we kindly ask that you reach out to our Customer Care team with your order details. We’re very keen to resolve this for you and will treat your case as a priority once we hear from you.
You can contact us directly at customercare@needleandthread.com Thank you for your patience — we’re here to help and get this sorted as quickly as possible.
Beautiful dress
I liked the dress, it is stunning and was packaged beautifully. I was however disappointed that the dress came without a label. I have had 3 of your dresses sent to me and have come to have high expectations of your company. I know that I this item was in the sale but would not expect your standards to be less. I hoped that this item was unworn/new.
29 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words — we're so pleased to hear you found the dress stunning and appreciated the packaging.
We’re very sorry to hear that the item arrived without a label. This isn’t the standard we strive for, and we completely understand your concern — especially as a valued returning customer.
Even during sale periods, all our pieces should arrive in new and unworn condition, and the absence of a label was likely an oversight during packing. Please rest assured, your expectations are absolutely valid, and we’re grateful you took the time to share this feedback.
If you’d like to discuss this further, our Customer Care team would be happy to assist.
High quality
I ordered the shimmer pink ditsy long sleeve dress to wear for my daughter’s wedding. It is absolutely gorgeous. Very high quality. I did go up a size due to a larger chest. I will have the waist taken in. Shipping to the states didn’t take too long. So pleased with my purchase.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review, Stacie! We're delighted to hear the Shimmer Pink Ditsy Long Sleeve Dress was the perfect choice for your daughter’s wedding — what a special occasion ✨
It’s wonderful to know you’re happy with the quality and fit, and that your order arrived in good time to the United States. We hope you feel amazing wearing it on the big day!
Wishing you and your family a beautiful celebration 💖
lovely clothes n amazing service
amazing products but more importantly the customer service was really helpful
specially a gentleman named RAYMOND!
thank you !
31 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review! We're thrilled to hear you’re happy with your purchase – and even more so that our customer service made a positive impression 💖
We’ll be sure to pass on your kind words to Raymond – he’ll be so pleased to know he was able to help.
We truly appreciate your support and look forward to assisting you again in the future.
Fantastic experience highly recommend
Used the try before you buy option for my daughter who was looking for a wedding outfit. Super quick delivery, excellent communication, really clear instructions and the item was stunning and well made, unfortunately it didn't fit as she wanted which was why try before you buy was ideal. Would definitely use again.
14 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for taking the time to leave such lovely feedback. We’re delighted to hear that the Try Before You Buy service worked well for your daughter and that the process—from delivery to communication—was smooth and clear.
We're sorry to hear the fit wasn’t quite right this time, but we’re so pleased the service gave you the flexibility to try without pressure.
We truly appreciate your kind words and look forward to welcoming you back again in the future.
I was kept informed about the delivery…
I was kept informed about the delivery and the dress arrived quickly. The dress is even better in person than the picture on line and l am looking forward to wearing it for my daughter's wedding.
29 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words, Paula! We’re so pleased to hear the dress arrived quickly and that you were kept well informed throughout.
It’s even more wonderful to know that the dress exceeded your expectations in person — we’re honoured to be part of such a special occasion, and we hope you feel amazing wearing it for your daughter’s wedding.
Wishing you a truly beautiful day filled with joy and celebration 💕
Stunning - both clothes and staff.
Stunning clothes. Excellent quality. But the thing I like most is the absolutely fabulous customer service dept. They have gone above and beyond to help me and you can tell they are real people writing real emails. Proper responses and not generic answers. I’ve only just found this business but I know I will be purchasing regularly. Very very impressed.
31 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your incredibly thoughtful feedback – it truly means the world to us, Kimberly. 💖
We’re thrilled to hear you’re enjoying our pieces and that our customer care team made such a positive impression. We genuinely strive to offer a personal, human experience with every interaction, so it’s wonderful to know that came through.
We’re so pleased you’ve discovered Needle & Thread and can’t wait to welcome you back again soon. If there’s ever anything you need, we’re always here to help 🌸
Absolutely amazing!
Absolutely love my dress!
Beautifully made, great quality, and such a prompt service — from customer care to delivery.
Thanks Needle & Thread.
31 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words, Caroline – we’re absolutely delighted to hear you love your dress! ✨
It’s wonderful to know that you were pleased with the quality, craftsmanship, and service throughout – from customer care to delivery.
We truly appreciate your support and look forward to welcoming you back to Needle & Thread again soon.
Beautiful quality with intricate…
Beautiful quality with intricate feminine designs to elevate your look to a luxury wardrobe.
The delivery is fast and the processing of the order very fast.
29 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback, Asher. We're delighted to hear you appreciated the quality and feminine detail of our designs – creating timeless, luxury pieces is something we take great pride in.
It’s also wonderful to know that the delivery and order process met your expectations. We’re so pleased you had a smooth experience from start to finish.
We look forward to welcoming you back again soon!💕
Amazing company
Amazing company - packaged beautifully and a gorgeous dress.
Fits true to size and as described
Try before you buy is fantastic
Thank you
24 juli 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the dress and enjoyed the packaging and overall experience 💕
It’s great to know the fit was just right and that our Try Before You Buy service made your shopping experience even better.
We truly appreciate your support and can’t wait to welcome you back again soon! 🌸
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