Absolutely stunning dress. Delivered next day even though I didn’t pay for next day delivery. Amazing value will definitely be purchasing more!
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Lees wat reviewers zeggen
I had a delay in my order and messaged to ask about it, had such a prompt reply and was actually listened to about the need for my order to come on time for a particular event. Within minutes it was s... Toon meer
Bedrijf heeft geantwoord
Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could hav... Toon meer
Bedrijf heeft geantwoord
Orange Foil Halter Maxi Dress - Exceptional from start to finish! Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Contactgegevens
Verenigd Koninkrijk
- customercare@needsnolabel.com
- needsnolabel.com
4,3
Uitstekend
153 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Won’t be ordering again
Won’t be ordering again! Sized small, waited ages for a refund , had to email them and then they deducted a second £5.95 delivery fee that I had already paid on ordering together with the £1.95 return label fee from my refund! Not impressed !
8 juni 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Sarah,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
As our customer care team advised over email, there was no second delivery fee of £5.95 charged for your return. The only fee deducted from your refund was the £1.95 returns fee as is our policy. I hope this clarifies the issue.
Kindest regards,
NNL Customer Care
Fantastic service
I had been looking at a dress that wasn't in stock. I received an email to say it had been restocked. Ordered the dress and it arrived the next day. I am delighted with it. It's beautiful and very flattering. Can't wait to wear it.
7 juni 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Jane,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us at Needs No Label and that you were able to get the dress!
Kindest regards,
NNL Customer Care
I ordered an 18 but order shows an 8…
I ordered an 18 but order shows an 8 which was definitely wrong. Now the item is out of stock
28 mei 2024
Antwoord van Needs No Label
Hi Karen,
Thank you for taking the time to leave us a review. I can see that you did place the order for a size 8 be it accidentally but after having liaised with our customer care team, they signed you up to receive notifications for when your correct size 18 comes back in stock.
Kindest Regards,
NNL Customer Care
Good quick service and dress is good…
Good quick service and dress is good quality and true to size
28 mei 2024
Antwoord van Needs No Label
Hi there,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us and that you love your dress!
Kindest regards,
NNL Customer Care
Ordered a dress for a wedding
Ordered a dress for a wedding, emailed to check would arrive in time. Told it would be with me by the Friday. A week later and the item has not arrived Nor has it been dispatched.
28 mei 2024
Antwoord van Needs No Label
Hi Holly,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused.
Kindest regards,
NNL Customer Care
Very slow processing times
Very slow processing times. Customer service kept saying that my refund had been actioned but I've only received the refund notification over 2 weeks of sending the items back and emailing 3 times. Poor first experience. Won't be buying again. Avoid if you can.
29 mei 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Naj,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused. Please note that we have since changed our returns courier from Evri to Royal Mail in order to improve our returns processing times and to eliminate this issue going forwards.
Kindest regards,
NNL Customer Care
Well priced
Well priced
Delivered on time
Nice product and will purchase again from this company
26 april 2024
Antwoord van Needs No Label
Hi Debbie,
Thank you for taking the time to leave us this 5* review,
We are very pleased to hear that you have had a positive experience with us at Needs No Label!
Kindest regards,
NNL Customer Care
Smashing dress
Smashing dress! Excellent customer service! The team at NNL are so accommodating! Looking forward to my next NNL purchase!!
6 mei 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Malki,
Thank you for taking the time to leave us this 5* review,
We are very pleased to hear that you had such a great experience with us at Needs No Label!
Kindest regards,
NNL Customer Care
Dress arrived
Dress arrived , creased, side seam not fully stitched
25 april 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Donna,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused.
If you find the items you have ordered are faulty or damaged please email us at customercare@needsnolabel.com as we'd be happy to look into the issue further and rectify the problem as efficiently as we can. I can see that you have since been refunded for your order but apologies again.
Kindest regards,
NNL Customer Care
Dresses were quite poor quality as…
Dresses were quite poor quality as opposed to how they were portrayed online. More so however, it’s now over 2 weeks since I returned the clothes and was told that the refund would be issued on the 15th. It’s now the 23rd, still no refund. Would definitely not purchase from this website again
23 april 2024
Review zonder uitnodiging
Super quick delivery
Super quick delivery and I love love LOVE my skirt!
22 maart 2024
Review zonder uitnodiging
Beautiful!
Wow! The dresses I ordered are absolutely stunning. So stylish and chic. The fabric is very flattering- perfect to dress up or down.
Speedy delivery with fantastic customer service, what’s not to love.
Thank you!
11 maart 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Leanne,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you have had such a positive experience with us and we look forward to seeing what else you decide to add to your NNL wardrobe!
Kindest regards,
NNL Customer Care
Still waiting on refund
5 februari 2024
Antwoord van Needs No Label
Hi Donna,
I can see that you returned your parcel on the 9th February, 4 working days ago. As per our returns policy we do state that customers need to allow 10 days to receive their refunds back in their accounts. I hope this helps!
NNL Customer Care
Awful
Awful, returned order 2 weeks ago and have heard nothing since. No reply to emails and no refund received. I will be opening a claim with my bank.
31 januari 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Claire,
You first emailed customer care on 12th February (3 days ago) and our customer care team then responded 2 days later (14/4/24) stating your refund had been issued and would be showing in your account in the next couple of days. You returned your parcel to an Evri ParcelShop on 1/2/24 and with the refund processed on 14/2 this is still within the 2 week timeframe we ask customers to allow up to. You have opened a case up via Ebay which has since delayed the refund but we hope Ebay are able to refund you as soon as possible.
Thanks,
NNL Customer Care
Ich würde hier nicht bestellen
Ich würde hier nicht bestellen. Ich hab per PayPal bezahlt. Die Ware wurde am 29. Dezember retourniert. Am 3. Januar erhielt ich von Paypal die Nachricht, dass die Rückzahlung erfolgt ist. Der Status bei PayPal „Rückzahlung offen“. Laut PayPal soll das Geld am 15. Januar eingehen. Das Unternehmen arbeitet mit einer Art Lastschriftverfahren.
I would not order here. I paid via PayPal. The goods were returned on 29 December. On 3 January I received a message from PayPal that the refund had been made. The status at PayPal is "Refund pending". According to PayPal, the money should be received on 15 January. The company works with a kind of direct debit procedure.
9 januari 2024
Review zonder uitnodiging
If you live in a remote area beware of rubbish return policy
If you live in a remote area, beware of their returns policy. My only option was to visit a ‘go outdoors’ store to do the return via evri, however this is a 90 minute round trip to my nearest city. This is not a trip I do regularly and therefore I didn’t return it in time and the company refused to refund/authorise my return. Hugely disappointing. What a waste of money for me (£50) and the definition of fast fashion when it literally won’t be used/worn by me as it’s too big - on the other hand, they could extend their return policy as a one off and re-sell to someone who will wear it, or they could even offer store credit for example.
I’m 20 days over the return window which really is not a huge amount of time given the return period is 28 days from ordering.
They said I should have contacted them sooner and they could have reviewed a return via Royal Mail - great, but I didn’t know this ans it hasn’t been my priority. I work a full time job on top of running a small business in the evenings. Whilst I understand policies are needed, understanding circumstances goes a long way when providing good customer service.
** I did state when contacting them I can visit go outdoors this weekend (or of course Royal Mail which is easier for me) but it was still declined.
5 december 2023
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Kay,
In the instance of your order, we expressed how should you have contacted us earlier within the stated timeframe of 28 days, which is common amongst the majority of retailers, that we would have been happy to help in assisting you get your return back to us via a different courier such as Royal Mail.
As a small business ourselves, if we grant every customer one offs regarding their returns which are incredibly costly to any business, it would become unsustainable. You reached out to us only after receiving an automated email stating your return window had now closed, and at this point it had been 48 days, which we do feel is a reasonable timeframe for you to have contacted our customer service team.
Store credit is definitely something we are looking to offer customers in the New Year.
We do not regards ourselves as a 'fast fashion' brand producing only a handful of styles each month but with Christmas coming up we hope you can gift the dress to someone who can enjoy it!
Many thanks,
NNL Customer Care
Returns and Refund a joke. rude staff on chat
Unfortunately the dress didn't fit, and although i used your online return process. It didn't work! I had to wait well over a week for the label. Another 10 days for acknowledgement it had arrived back, and to tell me that I had a partial refund. Item was £48, you refunded £46. No explanation as to why. And I have to wait another 10 days for the money to show in my account.
Extremely poor service, and poor attitude of your customer service team who were positively rude on the chat function, as I kept asking for the label. I am not a mind reader and would not know that it was a system fault, that presumably took longer to fix. But your staff should not be rude to customers.
23 oktober 2023
Antwoord van Needs No Label
Hi Mandy,
I have as a priority read through both the online chat along with the emails from customer care to yourself and can 100% confirm that no-one whatsoever has ever been rude to you in the handling of your return.
You first stated you were having issues with our returns portal on 31/10 to which we replied both that same day and the following day 1/11 stating we had an issue with our portal and would send over your returns labels via email directly to you asap. The labels were then emailed to you on 6/11 with our apologies for the delay due to the technical issue and it falling over the weekend. This is a total of 3 working days excluding the weekend.
The reason you were refunded £46.05 is due to the returns charge of £1.95 that applies to all orders and is made clear on our website's returns policy. Your refund was issued on 17/11 which is 10 days after you dropped your parcel back to an Evri ParcelShop and in keeping with our timeframe set out in our returns section of our website stating to allow up to two weeks.
I recommend reading all terms and conditioners on a retailers website relating to returns before making purchases in the future.
Many thanks,
NNL
Needs to be Quicker at processing…
Needs to be Quicker at processing returns in order to get money back into my account.
The money leaves my account immediately when I purchase an order and yet takes up to 3 weeks to get money returned!!! Weird. I just don't get it! What's the difference?
1 november 2023
Antwoord van Needs No Label
Hi Catherine,
I've looked into your return and can see that your refund was issued 10 days after you dropped your return off at the ParcelShop and not the 3 weeks you stated in the review. Our website states to allow up to 2 weeks for us to receive, process and issue refunds but is of course an area we are always trying to improve on.
Hope this helps!
Thanks,
NNL Customer Care
Antwoord van Needs No Label
Hi Anna,
Thank you for leaving us this 5* review, we appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us at Needs No Label!
Kindest regards,
NNL Customer Care
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