Nellie Supports Reviews 123

Efficient turn around of a COP3 for deputyship application that GP would not deal with

A nice product delivered on time with no problems

Skilled professionals providing a prompt and reliable service.

Ben came out to see my mother. He was very friendly and put my mother at complete ease. For the elderly anything termed “assessment “ becomes quite daunting. Thanks to Ben there was no such problem. He went through the whole procedure meticulously without letting my mother feel under pressure. The whole experience from start to finish was simply excellent. Thank you. I would definitely recommend Nellies Support to everyone and anyone who needs help / consultation in this field.

Always polite, efficient and reliable. Would highly recommend

I was introduced to Nellie through Professional Deputies. Your assesser Louise, conducted the assessment in a very calm and highly professional and friendly manner, treating my wife in a respectful way.
Altogether a surprisingly good and stress free interview and I would recommend Nellies services to anyone

Nellie supports arrived on time, wore PPE protection. His approach was easy to understand. We received the report the same day.

We required the assistance of Nellie to assess a client navigating the complexities of the legal system. They responded very well to communication and provided a comprehensive and accurate report. Louise, who assessed our client, availed herself when required for emails ad telephone calls. She and the team consistently went above and beyond to assist. We would highly recommend Nellie and are grateful to have made the connection.

I engaged Nellie’s Support to write a retrospective capacity report for my mum. They were quick in organising everything and the report was completed for me to present it as further evidence to the Court of Protection where a gift was being challenged by the OPG.

Hopefully, this will help to support my claim that mum had capacity at the time of gifting this money. I would recommend them.

Debbie Quinn

Prompt, efficient and reliable.
Best of all, easy to communicate with

Thank you Nellie Supports for your assistance.

We needed a Certificate Provider to assess mental capacity for Lasting Powers of Attorney. Very swift response with written quotation when we made our initial enquiry. Although Certificate Provider was new to the role she covered all points thoroughly by reference to a check list and signed the certificate and also acted as a witness. The mental capacity assessment report was provided by email promptly a couple of day after appointment. I found this to be a quick and efficient service which was a welcome relief when my father's doctors surgery advised that they no longer provide this service.

Recommended by our Deputyships Solicitor, Nellie Supports made a fast appointment for an online assessment. I wasn't sure it would work with our daughter, but they reassured me that they had a good track record and if it wasn't appropriate they would stop the assessment. In fact, this is what happened and my daughter had a very visible meltdown and the assessor quickly suggested that we stop and he would call back after 10 minutes. We discussed the options and agreed that we would try an in person assessment and after three attempts a fixed date was settled. I knew it would not be easy to do an assessment with my non verbal daughter, but the Social Worker who visited was very good and after meeting us all, was able to confirm that she could make the necessary reports. I am not happy that we had to go through this process as it is not a positive one for my daughter, but I am pleased to say that all Nellie Supports interactions with us were helpful, human and understanding

Ben was very professional and friendly didn’t make my husband with dementia feel inadequate would highly recommend this company.

What can I say! from the first conversation with Katy, then Kerry, and finally Ben- they have gone above and beyond to support my mother in law.

I cannot believe the kindness, empathy and warmth Ben had with my mother in law in such a difficult time. She has dementia and is suffering a severe trauma. I don't think there could have been anyone else that came in and made us all as a family feel like he did. He is truly an amazing social worker who gave us all the support at such a difficult time that we so desperately needed while sorting out the lasting power of attorney.

I could not recommend this company enough!

From the bottom of heart- thank you for your professionalism, kindness and just being you! It really has made a difficult situation feel so much easier.

We have engaged the services of Nellie Supports twice to make a Mental Capacity Assessment - one for LPA and one for a Will - and on each occasion found them caring towards their client whilst also making absolutely certain of the ability to understand the process. As they went through the process they checked back in a thorough way to enable the assessment outcome to be made on the client's ability to comprehend and follow the process. They were prompt in dealing with the requests and very professional throughout.

Most helpful, precise information, and wasn’t left waiting more than 24 hours for report.

Arranging a capacity assessment was super easy and the turnaround in terms of reporting very fast, which is what we needed. We were visited by a social worker who seemed to have good knowledge and quick grasp of our daughter's needs. However, we were disappointed by the report as we felt we had given a lot of information which was not included and in our non-expert opinion, it lacked strength in the wording, making us worried that it may not be enough to support our Deputy application.

Ben and his team where super efficient in doing an assessment on my wife to enable me to get the court of protection .Thankyou.

I was being frustrated for months, literally, trying to get my mum’s mental capacity formally assessed by a “practitioner” in order that I can apply to become a Deputy of the Court of Protection for her financial affairs.

Her doctors refused without explaining why. Meanwhile after thinking I’d found headway with both her social worker and then suitably trained nursing staff at her care home, ultimately, for internal protocols, they had to decline assessing her (even though they knew her best).

It appears that for potential litigation reasons I needed to employ an independent social worker. As I was sorting the paperwork myself, I didn’t have anyone telling me this.

The costs went up, however, all of sudden everything started happening.
Nellie Supports responded immediately (2 other companies still haven’t) and they got someone at the care home as soon as it was possible. Paperwork followed the morning after their afternoon visit.
So if you want a professional and highly responsive service in these matters then I’d have no reservations in recommending, Nellie Supports.