Neo Energy Reviews 

My mother has never been a customer of NEO but for many months has been receiving emails asking for money. We have made numerous attempts to resolve this and ask for her data to be deleted. All of these attempts have been ignored. Constantly promised a call back which never comes. When I do phone staff are now ending my calls abruptly, and becoming abrasive on live chat. At a complete loss on how to solve this. NEO Energy seem intent on holding my mother's data without her consent, and using it incorrectly. She is unwell and finds each email she gets from NEO Energy distressing as it suggests her identity is not private or safe.

Absolutely dreadful. After many promises to call me to explain their estimated invoices I mad a complain to the Energy Ombudsman who found in my favour. They were supposed to comply with the judgment by 15.3.22 but surprise, surprise they have done nothing but sent me more estimates even though I have moved to another supplier.

Neo Energy have been taking money out of my account for eight months. I've not had a single request for meter readings, I have no way of accessing any information about my usage, they've never sent any, there's no online account infromation, and they have no phone number. There is only a person that is so mechanical in their responses I suspect it's a bot. I requested an urgent call several times and no one ever phones back.

I have submitted a case to Ofgem about Neo energy with the following summarised details:

They have never acknowledged my correspondence including the meter readings from August.
They have literally zero customer service.
They have my address completely wrong.
They have never billed me correctly.
Their bills contain no details of my service including my meter numbers
They have submitted massively inflated usage figures to the National Database which they have not rectified

AVOID AT ALL COSTS

The whole company looks and feels like a scam to me. As a result I cancelled my direct debit two months ago.

This energy supplier is terrible and the worst I have been with. I do not know what tariff I’m on, and I’ve never had a bill. I have been trying to get a response since sept 2021 and no one ever contacts you back. I am having to take this further now after I’ve logged an official complaint and heard nothing back

Like the vast majority of other reviews, this is a TERRIBLE company to deal with. They do not issue bills or statements. NEVER return calls or reply to emails. Now complaining to the Ombudsman Service.
AVOID, AVOID, AVOID!!!

Shocking customer service. We are yet to receive a final bill and rebate despite many requests and communications via email, live chat and telephone. Poor, poor service

This energy company is the worst I have ever dealt with by far. It is impossible to speak to anyone directly. All customer can do is leave a message at their call centre, via email or via webchat. Unfortunately nobody ever calls you back.

It's beyond frustrating! I even stopped paying them to see if that would prompt them to call me after over six months of trying. Not even being in debt to them resulted in a call.

My advice stay well away from this energy supplier! If I could give zero stars, I would!

NO STARS!!! Still being billed 6 months after closing the account with Neo Energy.Invoices continue to arrive, even though WE ARE NOT USING NEO ENERGY!!!!!
We can't get past the front desk.No one from NEO has got in touch with us about the fact that they have over
£1000 of our money that they are not refunding.Money we are desperately needing to pay Octopus.

11th Review. Well after waiting about a year and a lot of phone calls and hassle, I have been refunded by Neo Energy, which included penalties and goodwill, so I am very pleased. Thanks a lot to the ombudsman for sorting this out and for Neo Energy coming clean at last. I hope all their customers out there can get there problems sorted out with this company like I did. GOOD LUCK!

NEO have increased my DD without any consultation, I have emailed and called their customer service team for the last 8 months to get a breakdown of my bill and to make any over payment to bring my account into the red, but NEO have not responded to my multiple monthly enquiries for over 8 months. The customer service is the worse I have ever experienced in my entire life. The customer service number is for a messaging service that say they will pass your message on and someone from NEO will contact you, but no one ever does and I have had the same experience when trying to contact the email helpdesk (0808 168 4861 & help at neo-energy.co.uk) My advise to others would be to avoid this company like you would avoid someone with Covid.. They entrap you into debt, dont provide you with any breakdown of increases to your payments and ignore all your enquiries whist putting you further into debt which then affects your health & well being, how they are being able to operate in the UK is beyond my understanding....STAY AWAY FROM THESE THEIVES

Never had a proper bill. No reply to over twenty requests for a proper bill. Never called me back or replied to my emails. An absolute shower of an Energy firm. Do yourself a favour and don't even contemplate joining this joke of a company. Direct debit now cancelled and I've reached out to the Ombudsman.

I’ve been a customer with Neo Energy for a couple of years and have decided to move away from them due to being completely incompetent with some of the worst customer service I have ever experienced. If you have an issue it is practically impossible to get in touch with someone. A person on their front desk phone line will take your details to have someone call you back but whatever you do, don’t hold your breath! I’ve tried the online chat, and just as bad. Get promised answers to questions which never come. I’ve also emailed and this is also a waste of my time! Do not choose Neo Energy whatever you do! Better off paying more and going to a professional energy supplier who values their customers.

Phoned today we can’t help
I have contacted them
By phone email and chat at least 20 times
All I get is we can’t access your account
Put me through to accounts
We can’t do that
I’m on universal credit and now owe
Them two months will be three in February
I’m stressed and my mother who is registered disabled
Is blaming me for going with them
I want to pay them
But they can’t send a bill
I changed my email address
And they can’t update their billing
Never been in debt
I have hounded them to send a bill
And they can’t do it.
Changed to Scottish power two days ago
Paperwork delivered today
Still waiting for a bill or reply
From this incompetent company ( Neo)
Should not be allowed to trade
Most stressful company ever

After referral to the ombudsman I have just had a complaint upheld and awarded £100 compensation for bad service (I reckon that's about 10p an hour for the time I've spent trying to get a reply from them). Neo Energy have also been told to provide a detailed breakdown of my actual fuel bill based on opening (last February) readings to current readings.
I am receiving THREE bills every month totaling £817, should be around £200 maximum. Fortunately I stopped the DD before any spurious ones were paid.
Even the ombudsman couldn't get a response from them.
I am not holding my breath until I get the reward and a proper bill. I can pretty well be sure that it will never come and they will go bankrupt.

An appalling company. Won't reply to emails, can't speak to anyone on the phone, only messages. 6 months after my husband died, I am still waiting for them to get back to me. Have today had a ombudsman decision in my favour. Never, ever deal with them.

Multiple idiotic invoices, what's an invoice without detail. They cant produce a statemented bill, so I cancelled my DD. They also have my address wrong. Charlatans. Keep the money in your savings people and hope for the best. Please help OFGEM!

utterly useless company 4 months 32 phonecalls/ 27 emails and still NO RESPONSE
what a bunch of d***heads, - This is so stressful, they wont answer queries, wont acknowledge the DD as a credit against new bills they are raising - which i cant tell is my account or not . All i need is support and a voice from the company to sort this out. Its beyond words how incompetent they are. half the time the phone number doesnt work - if you are given "the direct number" at switchboard to speak directly to the team - he leads you to voicemail box where the box is full so it cuts you off....Honestly! is some idiot just running this out of their garden shed???
I seem to have two sets of invoices, they seem to think i live elsewhere, they dont acknowledge the credit per month that they are taking by DD.
I want to leave
I want to submit a meter reading
I want this cleared up - but no one will communicate

I have been with Neo since June 21 and all they have sent is a welcome e mail July21 and literally I have heard nothing since . I have made over 35 phone calls just to be told they will ring back and no one ever does. I’ve sent e mails and letters and these are ignored. I contacted the energy Ombudsman in October and had to wait eight weeks then get back to the Ombudsman.The Ombudsman has tried to contact Neo with no luck. I have now joined another company and if I hear nothing from Neo I will cancel there direct debit and they will have to contact me if they want any extra payment and I will then give them the runaround.PLEASE DO NOT GO NEAR THESE CLOWNS.

I wish I had read the review's before i went there. They offered, me a grate deal so I moved to them. For 6 months every thing was fine, then October 2021 they took 3 large payments out of my account. I have made a record off every call to them, 28 in total. each time told some one will call me back as a matter of urgency, had 3 online chats with them same out come, sent them email's. no one has had the decency to call me back, so frustrated. the number they gave on the letter sorry i am leaving is unable to connect. PLEASE DO NOT GO TO THIS COMPANY. i JUST CANT BELIEVE THEY WILL NOT TALK TO COSTOMER'S. I believe they get you on board with low prices, them in comes the scam.