Neo Energy Reviews 

CRIMINANALS
Never had details of opening balance
Made over 30 calls
Sent over 15 emails
2 x Subject Access requests

THEY DO NOT SEND OUT OFFICIAL BILLS, JUST "INVOICES"

Tried "invoicing" us twice monthly so called daily for a week. NEVER had a reply.

So in a desperate bid to get a reply wr cancelled the DD 4 months ago... not a peep from them!!!

Cant leave, cant stay... what do we do???

These guys are the cowboys of the energy world.. its criminal.. Now I am scared Im gonna be i trouble but I cant just keep paying random invoices with never once having an actual bill....

They are terrible can't get in touch with they keep send bills I've never had a bill

Dreadful company. Switchcraft moved me to these jokers. Transfer was messed up so only gas moved but DD amount stayed unchanged as based on gas & electricity usage. I do not receive the normal bills you would expect to show usage. Have contacted customer services only to be told they cannot access my account information from their system (what?!!). Cancelled my DD months ago in the hope they would actually answer my query. Still no response. Shockingly poor. Unbelievable

I've also had to resort to Ofgem. I'm being billed for two different amounts a month, no justification re usage on actual account. NO response from numerous emails and phone calls. Fortunately stopped my direct debit when I first noticed errors. Another member that I know has started to receive invoices not related to him and also stopped direct debits in time. Is it just a coincidence that we are receiving extra invoices? Or could they be relying on others not noticing and allowing spurious invoices to be paid on their direct debits? Or maybe building their balance sheet debtors? If someone would talk to me I might be able to resolve the problems. Little hope, it's been 3-4 months now.

* AVOID * AVOID * AVOID * AVOID * AVOID * AVOID*

DO NOT DEAL WITH THESE JOKERS:

- ESTIMATED BILLING & NO USAGE ON INVOICES
- MADE UP BILL AMOUNTS
- SOME MONTHS CHARGED TWICE
- THEY DO NOT ANSWER PHONE CALLS
- THEY DO NOT RETURN EMAILS.

I FORMALLY COMPLAINED TO OMBUDSMAN AND AM AWAITING RESOLUTION. I CEASED PAYING THEM A WHILE AGO IN THE HOPE THAT SOMEONE MIGHT CALL ME. HOW WRONG I WAS!

Awful is not strong enough. I cannot leave no stars or I would have.
They take unauthorised extra direct debits from my bank without justification. Will not refund these (thank goodness for Direct Debit Guarantees). Will not communicate with me. Do not return calls or emails. Will not give me a usage statement. They have also failed to respond to a Subject Access Request.

This company keeps sending requests for additional payments with no itemisation of energy usage. Are these for real?
The company does not answer any calls emails or complaints letters - their complaints address returns mail addressee unknown .
I have successfully referred the matter to the energy ombudsman who also had difficulty getting any response from Neo energy .
Is this a bona fife company ? What can be done?

Absolutely worst energy company I have ever dealt with, I have been receiving random invoices each month with absolutely no detail as well as taking my direct debits as well, I have left 14 emails and no response and left 4 messages at the desk ( they are an answering service when it’s not engaged), but still no call back, they are really really bad please avoid….

Just a terrible company to deal with. I left in June and I’m still receiving monthly demands. When I try to email them I get nothing back. I’m convinced this is some sort of joke. Please do NOT use this supplier in any shape or form.

Is anyone missing a bill for £160.90 ?
I've received countless emails chasing me for non payment of this bill. I DONT HAVE AN ACCOUNT WITH THEM. I've emailed politely telling them this isn't mine. I telephoned and was told this would be sorted but 2months later it hasn't been. I even emailed again.
My worry is that someone out there has an outstanding bill and is potentially going to get legal action or get cut off and yet knows nothing about it.
What am i supposed to do, to get this sorted?

Terrible customer service. No response to emails and can't get anyone to speak to when I call. Have been charged wrong amount each month (for gas and electricity but we only have electricity supplied). Had to just cancel DD and wait and see. Avoid!

AVOID, AVOID, AVOID!!!

Words cannot describe how horrific this company is. They mistakenly open two accounts in my name and have consistently billed me twice per month. I have contacted them numerous times by email and by phone, but they just don't respond. I switched to another company, paid the final invoice and now they keep sending me default payment for another final invoice. Luckily I never agreed to set up a direct debit, otherwise they would have bled me dry.

I cannot underline enough how terrible this company is. My best guess is that they are deliberately scamming people for money. I hope someone takes them to court!

IT'S VERY DISGREACEFUL & A SHAMBLES HOW NEO ENERGY IS TREATING THERE CUSTOMERS NOW. I HAVE BEEN WAITING NOW 41 DAYS FOR SOMEONE TO CALL ME ABOUT A HIGH BILL I HAD ON 8TH NOVEMBER 2021
Appalling if I could leave a zero star review I would
THIS IS THE WORST ENERGY COMPANY I HAVE EVER BEEN IN WITH 35+ YEARS.I AM STILL TRYING TO GET SOMEONE ANYONE FROM NEO ENERGY TO CALL ME BACK ITS ALL ABOUT A VERY HIGH BILL I GOT FROM NEO ENERGY .I AM ON DAY 33 COMING UP TO WEEK 5 + & I HAVE STILL NOT HAD A CALL BACK.THE 02036347537 NUMBER IS STILL NOT WORKING & THE EMAIL HELP LINE IS NOT WORKING ALL YOU GET IS A AUTO EMAIL BACK .NEO ENERGY BEST THING TO DO AVOID AVOID AVOID AVOID DON'T WASTE YOUR TIME WITH This COWBOYS FIRM
IF YOU HAVE ANY PROBLEMS THE BEST THING TO DO IS EMAIL Ombudsman Services OR Citizens Advice consumer helpline BE WARNED EVERY TIME YOU PHONE UP OR GO ONTO CHAT I HAVE BEEN TOLD BY A PERSON ON CHAT THAT YOU ARE PUT AT THE BOTTOM OF THE LIST FOR THEM TO CONTACT YOU.STILL NOT A ONE CALL BACK. UPDATE I HAVE BEEN TOLD FROM SOMEONE ON NEO ENERGY CHAT THERE IS A major serious technical issues (problems) with your CUSTOMERS SERVICE NUMBER 02036347537 & THE HELP LINE IS STILL NOT WORKING AS NOT BEEN WORKING FOR OVER 7 WEEKS. I think NEO ENERGY is going to go soon as you can't get anyone from ENO ENERGY to call you back & this is what you find on there website First class customer service available to you. THIS IS A VERY BIG JOKE

AVOID!! 4 phone calls (random company takes there calls and passes the message on or doesn’t) and 6 e mails which included closing reads, photos etc. They never respond to a call or e mail and just send estimated read invoices so invariably you pay more.

The customer service is non existent so if you have a question or problem you will therefore have an issue. You cannot not get worse customer service.

DO NOT USE THIS ENERGY SUPLIER.
The rates have tripled unexpectedly.
I pay by DD and am now receiving extra invoices.
I see from the reviews that I'm one of many unhappy customers in this position.
You can not speak to a member of the team and emails are not being answered.

Very bad service, I had called several times and update my meter reading for both gas and electricity, they said they will contact me shortly, every month they sent email to ask me pay invoice when I called them what's going they said they don't know why while I set up direct debit every month,

Please don't go this company

Appalling, over 8 weeks I have mailed and telephoned, no answer/reply , I have cancelled my direct debit , any one reading reviews don’t expect any contact from them as they won’t, they have switched their customer services line to the “front desk “ who take your details and no one calls back. This company needs their licence removed

Absolutely no way of contacting this company. I've now sent 5 emails and made 6 phone calls to this company and haven't had a single reply in 4 months.

Shockingly bad customer service. Well maybe should I say no customer service. I have had 3 lots of direct debit payments taken this month instead of one.tried calling, emailing and live chats. I keep getting told a customer advisor will call me back but no one does. I have no emailed them informing them that I have cancelled my direct debit. Maybe someone will contact me now they won't be receiving any payments??

i used to pay monthly for gas and electricity £170 monthly Neo energy offered me £134.81 monthly so i switched to them 6months ago so the 3months i started receiving monthly bills for £237.88 on top of the direct debit of £134.81
i phoned the firm and left messages and also emailed them but still no answer .