Neo Energy Reviews 

Does anyone have a number for neo...i have emailed phoned them never get a reply 9r a return call..gave moved to another supplier and neo are not releasing my details ..does any one have an ombudsman phone number for this

Completely made up bills. Then continue to try and take additional payments.

Despite promising monthly bills this company never issues them. And it is impossible to contact them. Phone calls are picked up by a third party call centre who can only pass on messages. No one from the company ever answers the messages. Chat is the same. Emails are never responded to either.

I’ve had to take my case to the ombudsman.

do not get back to you ,can not get a monthly usage or cost off them even though readings sent monthy plus left them in sept 2021 still send bills for monthly direct debits which i stopped direct debit when left will not sen final bill or any thing to show charges ect for when i was with them do not use them no service or anything am going to omnibus this week to try to sort things,they took 4 payments and i was only with them 3 months

this company is, in my opinion, the worst one ever, all was fine at the start, then, when price increases were announced, rang them every day, for a week, to try and sort out the best tarif for me, " sorry i can't deal with this, will pass it on to our accounts dept., and get them to ring you back" ha, what a joke, changed companies at the start of Oct., still getting invoices from Neo, kept ringing, sent emails, no response back, apart from, "you have cancelled you direct debit to us", is this a mistake?. still no one have had the decentcy to ring me back. now got them blocked, and not recieved a refund from them...bloody cowboys.

Worst customer service ive ever dealt with..I have been trying to contact neo for 3 month each time someone answers but they r not equipped to deal with any query except taking your meter reading when u cancel which i had to do..Was with them 6 month and never recived a single bill till u cancel then the keep saying i owe money but i am in credit...I still cannot get an answer from snyone how to get my money back

Joined Neo without any problems initially and then was changed to the new 4.1 tariff. Last month they increased my direct debit which was fine as there has been an increase everywhere for fuel. However, Neo decided to invoice me three different amounts and instead of paying the agreed £155 they took in total £450+ from my account.
I have emailed many times and this is always ignored and no return contact made.
I have rang several times (usually their phone line is having 'technical problems' and have to phone back another day. When you can get through to speak to someone they are unable to look at the account or make any comments regarding the invoicing and multiple billing. They then advise they will raise this as 'urgent call back' for the billing department and of course nobody calls back.

This month I have so far been invoiced once but am expecting more invoices to be issued. I have cancelled a direct debit with Neo and if no response to my complaint will be going to the Ombudsman.

I have been with bad energy companies in the past but not one that takes your money multiple times without any communication.

Stay away!

The worst energy company I have ever joined. I do not understand how anyone can give them good reviews. I joined in April. I have just left them as they have never once sent me an itemised bill despite emailing them probably 30 times, phoning and writing to them. With their new rates they somehow came up with a calculation of £155 per month and sent me their 'estimated' bill, the first one I paid but now I have refused because it is well over my actual usage and I should receive a final bill, not an estimated one. I have calculated the units plus standing charge myself and I owe them about £100. Be careful as I notice that with other people they have put the decimal point in the wrong place intheir calcualtions and have charged £10,000 when it should have been £1000. I would give no stars for this company but that is not possible. Stay away!

Shocking customer service. I paid 4 times in 60 days. And now they want 150auid off me when im in credit. Not with them anymore and there stil invoicing for energy i dont need or use as gone elsewhere

I posted 4 weeks ago about Neo taking 2 payments instead of 1. This left me without food and money for 3 weeks, and damaged my credit score when I had to borrow money to feed myself.
I had all sorts of promises of refunds by certain dates, basically spent hours on the phone and writing emails chasing this up. It was humiliating and awful. They never reply to emails, meaning you never have any evidence of what they say to you to get you off the phone.
I sent meter readings regularly. They've never given me any sort of itemised breakdown of my use, despite my numerous requests over the course of 3 months. All they send are invoices for random amounts with no breakdown of costs or use.

I cancelled my direct debit and haven't paid any of the 3 differing invoices I've received this month. I've emailed them explaining I'm not paying due to their unreliability, they haven't called me to discuss this.

All I can say is: if you're a customer, just stop paying. I'm waiting for the time to tick out so I can go to Ofgem, what an massive waste of my time this has been.

Same story as a lot of other people. Keep invoicing after I left them for energy that I haven't purchased from them. Won't respond to emails. Telephone calls are answered by someone whose only intent is to get me off the line as quickly as possible and never escalate matters. I've sent in a formal complaint and after 8 weeks will try to involve the regulator. However, the number of people who are being affected and the impossibility of actually communicating with this company to any effect make me wonder whether this isn't actually a fraudulent operation -- i.e. a matter for the police. We will see.

Appalling if I could leave a zero star review I would
Pay monthly direct debit and been issued a bill with no explanation haven't paid this bill as I pay by direct debit the sole purpose of this being you don’t have a bill and it’s easier to budget .
Emailed about ten times no response called them all you get is someone saying they’ll arrange a call back nobody ever calls you back . Since then I’ve had another bill for an extra £20 called back again still no response
I was previously with octopus who were great, switched to neo as prices were cheaper BIG MISTAKE AVOID AVOID AVOID !!

Worst customer service of any company I have ever dealt with. After sending me a ‘revised’ bill due to the price increases, and in their own email stating if currently paying by direct debit, it was safe to ignore the request to set up a new direct debit, they then sent me an email stating ‘Uuups looks like you’ve missed a payment’, so I’ve spent the past 2 months trying to resolve. Annoyingly, I paid the follow up email stating I’d missed the payment, and was assured by someone my existing DD would be corrected for next month, but they then took the old debit amount out too!
I’ve cancelled my DD as they’ve not called me back after over 3 weeks of chasing them. And I’m going to call my credit card company to claim back the bill I paid. I’ve had no statements, just invoices without and readings mentioned, so I’m going to see how long it takes them to call me now they’re getting no money from me!

I've given them 5 stars, but probably not for reasons they appreciate. For their business ops its not even a 1 star.

I joined in August 2020 because they were by far the cheapest for a 'pay on receipt of bill' non direct debit tariff.

After joining it went quiet. In November I then received what they call a bill with no information on my meter numbers, readings etc etc and asking me to set up a direct debit. I had not had a request for readings,

I ignored this as I'm on a non DD tariff. I then heard absolutely nothing for months. Then I had another piece of paper pretending to be a bill, no readings etc, amount the same as the first bill asking to set up a DD. Quickly realising they were a bunch of jokers I ignored it.

In August 2021 I received a notification of increase in prices. I then decided to make the change to another provider, but knowing I had paid absolutely nothing to Neo for a year I didn't expect it to go through as I had a debt of a whole year of energy useage (I had kept my own records when I realised they were useless).

To my surprise the move went through, no questions asked and my new account is open an operating correctly and the new company are registered in the central database as my provider.

I then received a 'sorry you are leaving' email from Neo.

A few weeks later I receive a bill from Neo with some meter reads info. It is for an amount quite close to my calculations so I assume its my final bill.

As a bunch of jokers I am now ignoring for fun and did so again. Nothing more heard.

Imagine my surprise when just this week I receive another monthly bill from Neo for October 2021 with no readings asking me to set up a direct debit!

I've emailed them asking why they are billing someone who isn't a customer. I don't expect a reply.

So my 5 stars is for them not billing me for over a year. I'm hoping they go bust as they are a complete basket case of a company, but obviously subject to no scrutiny by any regulators.

Shocking cutstomer service!

I am owed over £500 by Neo Energy who have been overcharging me since I became their customer early in 2021. Their customer servie is non-existant. CCalled 12 times and have always been told "We can't access your account in my team I'll pass your details onto the accounts/billing team" Of course not once has any one ever followed up my call with a response. Still awaiting an email response as well. I'd avoid Neo Energy like the plague. I know as soon as I have my money back I'll be leaving!

They took direct debits for 438.92, in addition they sent me bills in which didn't outline any usage amounts. They wanted £345.06 pounds more through estimated bills they sent via email; I was only with them for under a month as they put up their prices. I got my bank to do a direct debit indemnity claim to get my money back, and have requested a proper bill more than once without responces. I talked to a manager who said they were fixing their errors but when I got off the phone I received nothing. Really bad company. I want to pay what is owed to them, but dont have a finalised bill only an estimated one with no information of unit costs or account numbers. It feels like a scam company !

I wouldn't even give this Company 1 star. Not with them, keep sending me an invoice, I am not paying it. Many phone calls and goodness knows how many e mails, nobody ever gets back to you, my advice keep well clear.

Want to amend your Direct Debit? Nope. You call but they can't put you through to the department to do that. Say they'll call you back but never do. About 12 emails all unanswered.

NEVER had a bill from them, which may be a blessing as if they don't issue one in 12 months they can't pursue you for additional payment.

I tried to switch to Neo energy in April, the switch didnt happen, but bills did. They then rescheduled the switch for June, this happened for electricity, but not my gas. Months of calls to customer service were politely answered but no call was every received from back office.

I eventually gave up and tried to go back to my old supplier, but they, and several others couldnt take me due to my 'split' supply. They tried, but failed.

I eventually switched in September, but Neo keep sending me bills and chasing for payment - they call for that! Depsite not being my supplier.

They also owe me £350 for the gas they didnt supply and in all this time have NEVER sent me a statement or bill.

No bills or energy usage sent despite numerous requests and assurances that my requests have been passed on to the billing department.
I have to try and work out my usage and send payments I think appropriate. I have submitted meter readings by phone every month since February when I joined Neo, but have only ever had one bill for energy which was the first month I joined.
The communication is non existent! I don’t know what else I can do as no one ever contacts me.
I had an e mail telling me of price increases from 1st October and options available. I e mailed asking to be put on the 2 year fixed rate, but have had no confirmation or acknowledgement of this.
Neo is an awful company to deal with.