Neo Energy Reviews 

Wow what can I say - stay away from Neo Energy they don’t respond to e-mails they don’t respond to phone calls they have a online chat that seems to say the right things but no actions are followed up on I’ve even e-mailed them to say I’ve canceled the DD after they simply take money when ever they want. thinking I know that will surely get a response …. How wrong I could be they simply send an invoice which makes no sense I’ve requested a Bill which I would hope show my usage no joy yet. If I can give the person reading this any advise do not give neo energy your business as they have zero respect for their customers by far the worst company I’ve ever come across you would be better off staying with the higher priced energy companies at least they respond to their customers I look forward to the day this company goes under

Although the call centre is helpful - if there is a problem, nothing happens. I tried to reset my monthly DD many times, finally choosing to leave them. They owe me a lot of money and do not seem to respond after the call centre takes a message. Terrible service.

I ended my contract on 25th September 2021 and fortunately cancelled my Direct Debit mandate. Neo Energy have failed to give me a final settlement invoice despite repeated requests. They keep sending me invoices even though I have left. They don't call back or answer emails. I calculate they owe me in excess of £280. On-line chats end with promises that someone will call me but they don't.

Very bad customer service and no reply to emails or phones. Just say someone will give you ring. Its been many weeks no one contacted me and keep asking more and more money each month. I appeal to energy minister to please shutdown this company which is just a scam. Anyone in this country have courage to do so?

Appaling company with Zero customer focus, they literally send you invlices without any back up my advice cancel the Direct debit with them and then they may contact you although this i did a month ago and they still do not call you back just keep sending the same invoice. Gone to ombudsmen to resolve all i want to do is pay the correct Direct Debit as they failed to switch both Gas and electric as requested in August. Total Sham even the CEO Russell Alton fails to respond indemic lack of customer focus. AVOID AT ALL COST

My bills have also doubled in the last two months, with no explanation, coupled with the fact that there is no facility to check usage and accounts online nor on paper statements. I have been trying to sort this out in the past two weeks, and i just keep getting more bills. I am scared to cancel my Direct Debit and be cut off, so will be looking into switching provider today.

Most pathetic company I have ever dealt with. I am a domestic customer, having switched to NEO Energy for just over a month, I received no bills and the arranged DD was not taken out on agreed date, I queried this with them only to be told I owed them just over £1699.00! I asked them to confirm meter reads but operator insisted the outstanding balance was payable immediately, I reminded the operated that I was just wanting to pay MY bill and not purchase the company itself. Needless to say, the matter wasn’t resolved so I advised I would call back another day.
Called back again, it’s quite easy to get through to the operators, spoke to a chap called Stan, who was helpful and understanding, he agreed the amount being asked for was diabolical and he took the time to collate all the meter reads again. He advised that it would take 14 days to resolved, however, yesterday I received an invoice for £18,018.59!
Repeated attempts to get a bill from them has proven to be futile.

Shocking customer service. Still fighting for my meter to be fixed customer services have stopped returning my calls and answering emails ongoing problem since August. Even complaints procedures not followed. Customer service team say they will look into matters and don't. I Feel a lot of information is incorrect. As for billing still havnt been put onto fixed tariff as assured I would be and bills rising month on month without using my readings and only using estimates. My bills have doubled in 2 months and no itemised bill just invoice. Absolutly terrible service and company. Please be aware!

I found Chad very helpful, in fact the most helpful person in what I would call a poorly customer service.

Very poor customer service. Have sent emails and no response. Cannot phone the company as number fails.
Took three withdrawals on the one day, which I retrieved via the bank.
Have stopped direct debit but even that has not been a spur for the company contacting me.I have no idea what my balance is.
Steer clear.

Switched to Neo but they only managed to switch one of my accounts, been trying to get pushed back to original supplier but to no avail. received overdue bill reminder for gas but i am in credit. never had a statement after 6 months. no response from them - trying to get resolution via ombudsman.

I switched to another energy provider (on the advice of NEO) just before this energy price hike happened.
Neo continue to email me an invoice for a new tariff I've not signed up for as I've switched.
2 weeks, 8 emails, 6+ calls, 1 online chat, and still no call from them. I'm concerned about my credit score that THEY may mark. Fortunately I cancelled my direct debit before they took the money. My advice, stay away, if you're in, switch, pay up the account and cancel the direct debit.

I had a very helpful telephone conversation with Liyam at Neo Energy. He clearly explained how the alternative billing procedure that I have requested will operate. And also when it will come into effect.
Thanks again for your assistance.
Regards
John McEwan

Liyam was really friendly and helpful! He understood my issue and promptly provided an explanation and solution - couldn't ask for more.

None existent customer service! Horrible invoice policies! I joined in late August on a monthly direct debit plan, I received 3 invoices within the first 2 months with no explaination on why so many (one every 2.5/3 weeks!). Hundreds of calls to customer service but NEVER recived a call back despite their promises. Prices also gone up so not very competitive anymore. Get me out of here!!!

Whatever you do, do NOT use this company they are absolutely hopeless. You will NEVER receive an itemised invoice nor get any response to helpdesk queries or emails. The fact that this company was recommended by Citizens Advice is a real concern. Avoid at all costs.

My email answered very quickly asking
For a call. Then a call from Danella only
A few minutes later.
I found Danella patient, very pleasant
And so patient with me.
Reagards Lana Goy.

AVOID. I left them shortly after finding out that support doesn't do anything about the issues and just says "we will call you back" which never happens.
I already left to another provider but they keep sending me bills to pay. i contact them to let them know the issue and got same response "we will get back to you"

if you dont want a massive hassle avoid this company at all costs.

WORST COMPANY I HAVE EVER DEALT WITH!
This cowboy company have been switching from another provider since JULY. Quite happy to take a Direct Debit from my account even though I've not switched.
198475 promises of a call back.
DO NOT USE

Since my original review i got the correct Customer service number from the Chat service which is totally different from the one on your account details or their website. Now what a difference that i got through very quickly and excellent service. All they need to do is make sure customers have the right contact telephone number. Thanks