I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Toon meer
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Lees wat reviewers zeggen
I had a problem with a faulty product. Raised this and initially they weren’t able to help as I didn’t have a gift receipt, however once I sent over a video showing the fault, Flo from customer servic... Toon meer
Very pleasing quality of essential oils and pod diffuser. I ran into an issue with my pod and the support was exemplary. Phone answered immediately and helpful advice/ video quickly resolved the issue... Toon meer
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
8K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I just tried Neom diffuser and honestly…
I just tried Neom diffuser and honestly love it♥️The rosy oil improves sleep quality,boost mood and reduce stress.Recevied 3-pieces free gift,very pleased ♥️
13 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely review 💗 I’m so pleased to hear you’re loving your diffuser and the Rosy oil. It’s wonderful that it’s helping with sleep and mood too, that’s exactly what we hope for.
I’m also glad you were happy with your free gifts, enjoy every drop!
Warm regards,
Katie
Lauren in customer services was really…
Lauren in customer services was really polite, resouceful and helpful in resolving the query I had with the company. Great experience
2 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 🌟 I’m so pleased Lauren was able to help and resolve everything for you. I’ll make sure your kind words are passed on to her.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Problem with NEOM mini pod
I contacted NEOM when our mini pod, which we had only had 8 months, stopped working. We were given some tips on what we could try to rectify the problem and contacted them again when the problem persisted.
NEOM responded quickly to our emails and after satisfying themselves that our problem was genuine, offered us a replacement mini pod.
We found the communication and customer service excellent- couldn’t fault anything.
12 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for sharing your experience 💚 I’m really pleased we were able to help and get everything resolved for you. It’s great to hear the troubleshooting guidance was clear and that communication felt smooth throughout.
We always want to make things right when something isn’t working as it should, so your feedback means a lot to the team.
All the best,
Katie
Outstanding Service Experience
I would like too express how fantastically helpful Leah has been with my recent order. Honestly nothing has been too much trouble and her customer driven attitude was breathtaking in the work of ‘computer driven’ service
People service people best and my experience is evidence of that fact
Thank you Leah
25 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mr Morrison,
Thank you so much for such an incredible review ✨ Your words genuinely mean a lot. I’m so pleased Leah was able to support you in the way she did. She’ll be absolutely delighted to read this.
We completely agree, people service people best, and it’s wonderful to hear that your experience reflected that. Thank you again for taking the time to share it.
Kind regards,
Katie
Yes .. Good Human interaction does still exist!still
- Timely response to my initial contact that continued throughout.
- Clear polite, respectful and professional communication.
- Speedy delivery of replacement product.
12 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Janet,
Thank you so much for this lovely review 💛 We’re really pleased you felt supported throughout and that everything was handled clearly and quickly. It’s especially nice to hear that the human touch stood out to you, as that’s something we really value.
Thanks again for taking the time to share your experience.
Warm regards,
Katie
Great products and customer service
Great products, clearly responding to queries and a pleasure to purchase from.
15 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this review! I am so pleased that you are enjoying our products and the team have been on hand to resolve your issues.
We look forward to welcoming you back soon.
Warm Regards,
Katie
Great customer service
Prompt response to my problem and resolved quickly.
Very helpful and understanding.
12 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Gillian,
Thank you for taking the time to write this review. I am sorry to hear that you had an issue, however, I am pleased that the team were on hand to resolve.
I will be sure to pass on your kinds comments and we hope to see you at NEOM Wellbeing again soon.
Kind Regards,
Katie
Amazing Customer Service
My three wick candle had a slight fault with it - I emailed the NEOM customer services team and within two days had recieved a new one 😍 incredible customer service thank you.
23 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Jessica,
Thank you so much for your review!
I am sorry to hear there was an issue with your beautiful candle, this is of course not what we would expect. I am so happy, however, to hear that the team resolved so quickly for you.
Warm Regards,
Katie
Beautiful aromas
The fragrance of the oil is absolutely yummy! Lasts and lasts for ages.
The wellness pods are a brilliant idea- I have asthma and I have dogs, so conscious of not wanting a doggy smell in the house, but I can’t use plug ins because of my asthma.
I had to contact customer service about a small issue and they have been absolutely incredible!
Thank you so much to the team.
Highly recommend this company and their beautiful products xx
19 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this gorgeous review 🌸 I’m so pleased to hear how much you’re loving the aromas and that your Wellness Pod works so well for your home, especially with asthma and dogs to consider. That balance is so important.
It’s also lovely to hear that our Customer Care team were able to help with your issue. I’ll be sure to share your kind words with them.
Thank you again for your recommendation and for taking the time to share your experience.
Warm regards,
Katie
Contacted customer service team
Contacted customer service team as I had a query with purchasing more mists, my query was answered and resolved really quickly and the advisors were very helpful, polite and friendly. Super pleased with product and customer service team
2 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Christine,
Thank you for your review! I am so pleased that the team were able to answer your query!
I will be sure to pass on your comments to them 💛
We hope to see you shopping with us again soon.
Warm Regards,
Katie
The fastest response times
The fastest response times of any customer services I've ever used.
Good questioning guided me to a possible solution for my issue with the Wellbeing Pod.
Easy link sent to get a replacement part.
3 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind words 🌿 We’re so pleased we could help quickly and guide you to a solution for your Wellbeing Pod. I’m glad the replacement link made things nice and easy too. Thanks for taking the time to share your experience. It really means a lot to the team.
Warm Regards,
Katie
Beautiful when it works, disappointed it hasn’t lasted the test of time
I love neom, I purchase a lot of the products in fact I have placed an order today for a candle, bath foam and the new it’s all rosy oil. However my review is about my pod. It was purchased as a gift for me and I was very excited about it however I just don’t think it gives out the scent I expected. I have the medium size pod and whilst it originally smelt quite nice I never felt it filled the space as it should. Fast forward 12 months and I cannot smell it at all. I have gently cleaned (not using ANY cleaning products or harsh chemicals etc) and i’ve been sure to not break the small disc. I followed online guidelines to clean it and i’ve never used any products in it that are not official neom oils but still there is very little to no smell coming from it - as I write this my ‘bedtime hero’ is in the pod next to me and I can’t smell it unless I put my nose to the pod and get a faint whiff of it. I respect my product is out of warranty now so there’s very little I can do now but I am just deeply disappointed that a product that is so expensive to not only purchase but also expensive to use in terms of purchasing neom oils, is now not working after a short period of time in the grand scheme. I have had cheaper products in the past that actually worked so well, the neom was meant to be a nice treat and upgrade but i’m disappointed the pod is basically useless now. I am really not sure why it would stop working when i’ve cared for it as per neoms guidelines to the letter. Just an honest review for anyone considering investing - beautiful when it works but lacking longevity
15 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for taking the time to share such an honest review 💛 and for your continued support. It really does mean a lot that you’re still choosing NEOM.
I’m genuinely sorry to hear you’re disappointed with your Pod’s performance. We completely understand how frustrating that must feel, especially when you’ve taken care to follow the cleaning guidance and only used NEOM oils.
Over time, natural oil build up can affect scent output. Because it’s oil based, this can’t always be fully broken down with water alone, which is why we recommend periodically flushing the Pod through with rubbing alcohol to help clear any residue and keep it performing at its best.
We offer a 12 month warranty on our Pods, and although we can’t see that you’ve been in touch with our Customer Care team yet, we would absolutely love the opportunity to look into this for you. With proof of purchase, an image of the batch code on the base of the Pod, and a short video showing the issue, we can properly assess what may be happening.
Please do email us at info@neomwellbeing.com
and our team will be very happy to help.
Thank you again for your thoughtful feedback.
Kind regards,
Katie
No customer services to help rectify a faulty product
After purchasing Neom bath foam as a gift, when opened we found the glass bottle was broken, where the thread meets the plastic cap had sheared away, causing a small amount of spillage but broken glass shards meant we couldn’t use the product. Breakages is sadly just an understandable part of an online delivery process, it happens, but after 5 attempts to contact customer services for a replacement, I have been met with silence each time. Twice, contacted by their online chat method, sending photos of the damage, twice more following up via their email method (again, sending photos) and lastly a phone call that doesn’t get answered.
Fully understand products can get damaged in packing or transport, but with zero response from customer services over a two month period (their website asked for a 2 week response time) I cannot recommend this business. Product looks good, but they need to manage their customer services better.
19 december 2025
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Leigh,
Thank you for your review and I am so sorry to hear you are having issues getting through to our Customer Care team.
All of our Customer Care Emails are all up to date and all responded to within 24 hours, so I am unsure why you have not heard back from us. Please can I kindly ask you to check your junk mail?
If you have still not received a reply from us, please call our team directly on 01423 803237 and the team will be able to resolve for you.
I hope to hear form you soon.
Kind Regards,
Katie
Excellent service
Excellent service
Very professional supportive and reassuring after my parcel was undelivered.
Laura was amazing and resolved the issues without any problems
16 januari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely review ✨ We’re so pleased we could get everything resolved quickly after the delivery issue. Lauren will be delighted to hear your kind words. Feedback like this really makes our day.
Warm Regards,
Katie
A great company to deal with.
A great company to deal with.
Customer care team on the phone are extremely friendly and very helpful and dealt with my issue very quickly.
Would not hesitate to order from them again.
13 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Rosa,
Thank you for such a kind review 💛 We’re so pleased our Customer Care team could help quickly and make the experience a positive one for you. It’s lovely to hear you’d happily order from us again. We really appreciate you taking the time to share your feedback.
Kind Regards,
Katie
Absolute excellent Customer service…
Absolute excellent Customer service cannot fault them.
5 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Michelle,
Thank you so much for your amazing feedback 🌟 We’re thrilled to hear you had such a positive experience with our Customer Care team. Comments like this mean the world to us.
Kind Regards,
Katie
Great customer service
I had a great experience with Lauren. She was responsive, professional, and super quick to resolve my enquiry. Her communication was clear throughout, and she went the extra mile to ensure everything was handled smoothly. Really impressed with her efficiency and support. A great asset to the Neom team.
5 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Gwen,
Thank you for taking the time to write this review for Lauren.
I am so pleased she was able to assist you and I will be sure to pass across your feedback to her!
Have a great weekend!
Warm Regards,
Katie
Excellent customer care
I had a problem with my online order. Flo and Leah were equally helpful and super-efficient in helping out with my order. A friendly, understanding approach goes a long way and their customer care was excellent. Thank you so much.
4 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Aidan,
Thank you so much for your lovely feedback 🌟 We’re really pleased to hear that Flo and Leah were able to help get things sorted for you. We’ll be sure to pass your kind words on to them - it really means a lot.
Thanks again for taking the time to share your experience.
Warm Regards,
Katie
Had problem with pod we bought at…
Had problem with pod we bought at Christmas. Emailed concern, got prompt reply with info we needed, problem resolved
27 januari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mr Lee,
Thanks so much for your review 🌿 We’re really glad we could get things sorted quickly for you and that the info helped resolve the issue.
Thanks again for taking the time to share your experience, it means a lot.
Kind Regards,
Katie
Outstanding customer service
Outstanding customer service. I would advise emailing as I did struggle to get through by phone after my order went missing and the courier was extremely unhelpful. I had an initial reply the same day within an hour from Neom. The following day Leah in customer service emailed with apologies, refunded my delivery charge and re ordered my item for me to arrive the next day. It was so refreshing to be speaking to a real person and not a bot! I have ordered twice since with no issues at all. I adore the Neom products and find them particularly soothing with their spa like scents.
28 januari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for such a lovely review 🌿 I'm really pleased we could step in and get everything sorted for you, especially after the courier issues.
We’ll be sure to pass your kind words on to Leah. It means a lot to hear that you’ve ordered again since and had smooth experiences, and we’re so glad you’re enjoying the spa-like scents as much as we do.
Thanks again for taking the time to share.
Kind Regards,
Katie
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