I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Toon meer
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Lees wat reviewers zeggen
I had a problem with a faulty product. Raised this and initially they weren’t able to help as I didn’t have a gift receipt, however once I sent over a video showing the fault, Flo from customer servic... Toon meer
Very pleasing quality of essential oils and pod diffuser. I ran into an issue with my pod and the support was exemplary. Phone answered immediately and helpful advice/ video quickly resolved the issue... Toon meer
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
8K reviews
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Tried the NEOM Wellbeing Perfect…
Tried the NEOM Wellbeing Perfect Night’s Sleep Mist (30ml) recently.
It’s alright overall, which is nice for winding down in the evening. The scent does help create a relaxed vibe before bed, but I’d say it’s just okay-ish in terms of actual results.
I’ve been having a bit of trouble sleeping lately, and while it’s pleasant to use, I didn’t notice a big difference in my sleep quality.
Feels more like a nice bedtime luxury than something properly functional. Not bad, just not amazing either.
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your honest feedback 💜 I’m really glad to hear you’re enjoying the scent and the relaxing feel it brings to your evening routine.
Our Perfect Night’s Sleep Mist is designed to help create a calming environment to support better sleep, so it’s lovely to hear it’s helping set that wind-down moment, even if the results haven’t been as noticeable as you’d hoped.
If you are experiencing ongoing sleep difficulties, we would always recommend speaking with your GP, as our products are not intended to treat sleep conditions.
We really appreciate you sharing your experience, and your feedback is always helpful for us.
Warm regards,
Katie
Good customer service
I had a concern about a product I bought at Neom. Their team replied immediately and helped resolve the issue right away. Excellent customer service—thank you!"
14 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Ashley,
Thank you for your review! I am so pleased to read that the Customer Care team were on hand to resolve your query quickly for you.
We hope to see you shopping with us again soon.
Kind Regards,
Katie
Excellent service
Excellent service. I put the wrong postal address and Georgia was so helpful in amending it. Thank you.
17 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Faye,
Thank you for taking the time to share your recent experience with Georgia.
I am so pleased she was able to update your address so you were able to enjoy your NEOM goodies.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Beautiful products
Beautiful products, divine scents and exceptional customer service
5*
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Wendy,
Thank you for your 5 star review! We are pleased to read that you enjoy our products and rate our Customer Service so highly.
We hope to welcome you back shopping with us again soon.
Kind Regards,
Katie
Excellent service and dealt with my…
Excellent service and dealt with my query really efficiently.
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your 5 star review! Your kind words mean a lot to us and I will be sure to pass this along to the team.
Warm Regards,
Katie
Flo was the most helpful person ever
Flo was the most helpful person ever. She resolved my problem with such ease. Thank you ,what a stress free experience
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Cheryl,
Thank you for taking the time to write this review for Flo. I am so pleased she was able to resolve your issue smoothly for you.
Warm Regards,
Katie
Tatty Ripped Packaging
Paid £140 for a Mother’s Day gift and it arrived in a tatty ripped box. This was not done in transit as the outer box was undamaged so they just got an old ripped gift box and put all the very expensive items in it and still sent it!! What an embarrassment to have to give this as a gift when it looked like I had bought it from a car boot sale. I won’t be wasting any more money at this company
15 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Danny,
Thank you for taking the time to leave us a review. We're truly sorry to hear about this experience and the disappointment this has caused, especially as this thoughtful purchase was intended as a Mothers Day gift.
We can see you’ve already been in touch with our Customer Care team, and we’re currently looking into this with our fulfilment team to understand what went wrong.
Thank you for bringing this to our attention, we truly appreciate your feedback.
Many thanks,
Emily
Flo was really helpful in assisting me…
Flo was really helpful in assisting me with an issue I had and managed to get a replacement sent to me. Thank you very much
20 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Laura,
Thank you for taking the time to leave us a review. We're so pleased to hear that Flo was able to assist with your query and hope you're enjoying your new NEOM products.
Many thanks,
Emily
I contacted Neom for some safety advice…
I contacted Neom for some safety advice regarding using their products around children. As I work a school I required the relevant paperwork from them.
I had a reply from Lauren part of their customer service team who has excellent, she informed me of the procedure that I had to go through and explained everything I would need for my enquiry.
She responded to my emails promptly when I emailed her and when my query was dealt with, which was done so
quickly and professionally, Lauren also followed up with a thank you message.
The whole process was excellent and I could not fault my experience.
I use Neom products personally and love them.
I recommend them all the time to family, & work colleagues.🩷
27 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for such a thoughtful review 💗 I’m really pleased Lauren was able to support you with the information you needed and guide you through the process clearly. I’ll make sure your kind words are shared with her.
It’s also lovely to hear how much you enjoy using NEOM products personally and that you recommend them to your family and colleagues. That really means a lot to us.
Warm regards,
Katie
I’ve bought NEOM candles before because…
I’ve bought NEOM candles before because they used to be excellent. The scent was strong, the quality felt premium, and the wooden wick gave it that distinctive crackle which really added to the experience. That’s exactly why I was happy to pay the higher price.
Unfortunately, the candle I bought recently for £50 was a big disappointment. The wick is no longer the wooden type and is now just a thin wick like you’d find in a cheap tealight candle. It feels like a major downgrade in quality.
Even worse, the scent throw is almost non-existent. When it’s burning you can barely smell anything in the room, which completely defeats the point of buying a luxury candle.
It honestly feels like costs have been cut while the price has stayed the same. The product simply doesn’t match the quality NEOM used to deliver. For something positioned as a premium candle, this version feels like something that should cost half the price.
I won’t be buying again. NEOM, it shouldn’t be all about profit. You had a great thing at the beginning, but now the reality has sunk in and the quality just isn’t there anymore.
9 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you feel disappointed with your recent candle purchase, particularly as you’ve previously enjoyed NEOM products.
Our candles are made using high quality natural wax and cotton wicks, along with carefully blended fragrances, and we take great pride in maintaining the quality of our products and the source of all of our ingredients.
I would like to clarify that NEOM candles have always used high quality cotton wicks. We have never used wooden wicks in our candle range, so it’s possible the candle you are remembering may have been from another brand and not NEOM.
Following your review, you also contacted our team directly and shared images of these particular candles. From these images we can see that all 3 of the candles have been burned fully to the end of their life. As we were not made aware of any concerns during use, we unfortunately did not have the opportunity to assess the candles while they were still in use.
That said, feedback about product performance is always taken seriously and has been shared with our wider team.
Kind regards,
Katie
Excellent customer service
Excellent customer service. They deliver very fast. I had to email Neom to correct the delivery address I had submitted (I got it wrong) and Georgia replied within 12 hours - polite friendly, and sorted it quickly. I was impressed. Thank you.
11 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 😊 I’m really pleased Georgia was able to help correct the address quickly and make the process smooth for you.
It’s great to hear you were impressed with the service and delivery too. We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Really easy to deal with NEOM customer…
Really easy to deal with NEOM customer care. Nothing is a problem and they do go that extra mile to help you
Have to say great customer care service
❤️
10 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to write this review for our Customer Care team! Your kind words mean the world to us.
We look forward to seeing you shopping with us again soon.
Warm Regards,
Katie
Do not purchase from this company…..
Do not purchase from this company…..
When products stop working they are not prepared to help. If you have a gift then you have no chance of any help.
The company is pretty expensive so you expect the product to last. My wife was given last year two for the house as birthday gifts. They haven’t lasted a year and when we approached Neom because we had no receipt as it was a gift they refused to help.
I have also purchased £201 worth of pops and a large defuser which is still working but no point were added to my account.
Customer service is not interested in sort out or helping.
Do not purchase from them or you will regret it within the year.
10 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback. I’m really sorry to hear you feel disappointed, especially when the products were gifts.
There may have been some miscommunication here, as we absolutely do help customers with gifted items. The only thing we usually ask for is proof of purchase or an order confirmation where possible, as this allows us to check the purchase date and confirm whether the item is still within our warranty period.
If proof of purchase isn’t available, we would check the batch code on the base of the unit to help determine its age. The only time we’re unable to assist is when the batch code shows that the product is significantly outside of the warranty period.
Regarding your NEOM points, these are usually applied when orders are placed through a registered account. It may simply be that the order was placed as a guest checkout or under a different email address, but we’d be very happy to look into this for you.
Please do email our Customer Care team at info@neomwellbeing.com with a few more details and we will gladly take another look at this for you.
Kind regards,
Katie
What customer service.
What customer service.! Thoughtful, prompt, considerate, professional, swift. What more could you ask for ? And wonderful products. Thankyou
9 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your lovely review!
Your kind words mean a lot to us.
We look forward to seeing you shopping with us again soon.
Thanks,
Katie
Brilliant service and excellent products
Brilliant service and excellent products
7 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your review! I am so pleased that you are happy with both our products and our service.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Excellent customer service
Excellent customer service. Replied quickly and resolved my issue. Such a wonderful company.
5 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind words 🌟 I’m really pleased we could resolve the issue quickly for you. It’s lovely to hear such positive feedback about the team and the brand.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Lauren (customer care) resolved something for me & I…
Leah resolved something for me & I couldn’t be more grateful.
I buy Neom on a rolling basis. Real luxury, candles, diffuser refills, room spray & hand wash.
Top quality x Highly recommended x
28 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 I’m so pleased the team were able to help and get everything resolved for you. I’ll make sure your kind words are passed on to her.
It’s also wonderful to hear how much you’re enjoying the products. Thank you for your continued support and recommendation.
Warm regards,
Katie
Excellent customer service I had put…
Excellent customer service I had put wrong delivery address and it was sorted very quickly
26 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 😊 I’m really pleased we were able to get the delivery address corrected quickly and make things easy for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Quick and helpful customer service.
Quick and helpful customer service.
16 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind review ✨ We’re really pleased we could help quickly and make things easy for you. It means a lot that you took the time to share your experience.
All the best,
Katie
Neom customer care
My order from Neom was damaged in transit and Yodel returned the parcel even before delivery. Laura at Neom got to the bottom of the reason for non-delivery the same day I queried it and processed a refund straightaway as a replacement wasn’t an option in this instance. Excellent customer care. Pity about the delivery company.
19 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind words 💛 I’m really pleased Lauren was able to step in quickly and get everything resolved for you the same day. While it’s frustrating when issues happen in transit, we always want to make things as smooth as possible from our side.
I’ll be sure to pass your feedback on to Lauren, it will mean a lot to her.
Warm regards,
Katie
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