I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Toon meer
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Lees wat reviewers zeggen
I had a problem with a faulty product. Raised this and initially they weren’t able to help as I didn’t have a gift receipt, however once I sent over a video showing the fault, Flo from customer servic... Toon meer
Very pleasing quality of essential oils and pod diffuser. I ran into an issue with my pod and the support was exemplary. Phone answered immediately and helpful advice/ video quickly resolved the issue... Toon meer
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
8K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mini POD+
We had a problem with our POD mini where it would not switch on. Lauren and the team quickly got on the case and decided that a replacement was required due to the fault. All sorted within days, very happy
14 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Mark,
We're so sorry to hear that you had this experience with your new NEOM Wellbeing Pod Mini. We hope that you're enjoying your replacement and feeling the benefits of our 100% natural fragrance filling your space!
Kind regards,
Emily
Excellent service and super speedy delivery!
Ordered a wellbeing pod mini plus some oil. Delivery was super speedy, but the oil was missing. Flo was super helpful and had a replacement in the post before the conversation was over! Brilliant customer service. Thank you
13 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for taking the time to write this review! I am pleased that Flo was able to resolve the issue with your missing oil. I will be sure to pass across your kind comments to her.
Warm Regards,
Katie
Hello- I had a weird experience with…
Hello- I had a weird experience with Neom Cosy Nights Candle 3 wick . Never had this happen before and we love, love your candles. 2 out of the 3 wicks disappeared with about 2 inches of candle still present and then #3 .
Your Customer Care people were so efficient in helping us rectify the situation! Excellent communication from start to finish! We will continue to purchase from you because of their skills!!!!
20 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Nancy,
Thank you for your review!
I am sorry to hear that you had an issue with our lovely Cosy Nights candle, btu I am so pleased that the team were able to resolve for you so efficiently.
We look forward to welcoming you back shopping with us soon.
Warm Regards,
Katie
I’ve used this brand for years and when…
I’ve used this brand for years and when lately I had a problem with one of their candles, the customer service has been amazing to resolve the issue.
11 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Guenda,
Thank you for taking the time to write this review for our team.
I am so pleased they were able to resolve the issue with your lovely candle and I hope you are able to enjoy it now.
We hope to see you shopping with us again soon.
Kind Regards,
Katie
5 stars !!!!
Love the products. They look good, smell good and are not full of harsh chemicals! Excellent customer service. Recently I ordered to own address instead of the recipient's address. I emailed them and they resolved thiss within 24 hours and ensured the package was sent to the recipient's address.
9 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Leona,
What a fabulous review to read! I am so pleased you love our products as much as we do! This feedback means so much to us!
I am also plased to hear that the team were able to get your order diverted to the correct address in time.
We look forward to welcoming you back again soon.
Warm Regards,
Katie
Flo from Neom customer care was…
Flo from Neom customer care was brilliant. She dealt with my lost order promptly and sent out a replacement with next day shipping.
Thank you for great customer service.
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to write this review.
I am so sorry to hear that your order went missing in transit, but I am pleased that Flo was on hand to quickly resolve for you.
Warm Regards,
Katie
Really helpful
Really helpful. Sadly my neom diffuser was out of warranty when it broke but they tried to help and then offered me a discount as they couldn’t offer a replacement
9 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Fiona,
Thank you for your review!
I am sorry to hear that your Pod was out of warranty, but hopefully you can use the discount code for a new one or some other NEOM goodies.
Warm Regards,
Katie
First time ordering
First time ordering - easy to use website, good choices.
The order arrived quickly, slight issue was resolved very promptly.
The products were a gift following a spa day and really appreciated.
26 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mark,
Thank you so much for your lovely feedback 💛 I’m really pleased your first experience ordering with us was a positive one and that everything arrived quickly.
I’m also glad we were able to resolve the issue promptly for you. It’s great to hear the products made a lovely gift after your spa day too.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Great customer service experience
Great customer service experience
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Chloe,
Thank you for taking the time time to write this review!
We hope to see you shopping with us again soon.
Warm Regards,
Katie
Be careful when ordering
Be careful when ordering
I am in the United States and it said free international shipping, which I didn’t take into Account duty fees, which are costly
The carrier they sent it to sent the duty fee and that the item would be expected by November 4, 2026
That is ridiculous and I have not received it so I requested a cancellation because of no specific delivery dateand they are not helpful or cooperating
I will never order from this company again and I hope people living in the United States is very careful because customer service is not helpful and the shipping times and duties are ridiculous!
2 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Danna,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
For customers based in the US, we would always recommend ordering via our US website. Orders placed through our UK site are shipped from the UK, which means any customs charges, duties and taxes are the responsibility of the customer and are applied by the destination country. When ordering via our US site, these additional charges would not apply.
I’m sorry to hear there has been a delay with your delivery and that this wasn’t clearly communicated. Once an order has been dispatched internationally, we are unfortunately limited in making changes such as cancellations while it is in transit.
I’m also unable to locate any correspondence from you with our Customer Care team, so we haven’t yet had the opportunity to look into this for you directly. We would absolutely be happy to review this further and support where we can.
Please do email us at info@neomwellbeing.com
with your order details and we’ll take a closer look for you.
I hope to hear form you soon.
Kind Regards,
Katie
Great customer service from the team
Great customer service from the team. So helpful and friendly ( not AI responding) .
They responded to my query promptly and very supportive.
Love the products, they are a guilty pleasure
31 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely review 💛 We’re so pleased you felt supported by the team and that everything was handled quickly for you.
It’s especially nice to hear you appreciated the human touch - that’s something we really value. And we completely agree… our products are definitely a little guilty pleasure 😊
Thanks again for taking the time to share your experience.
Warm regards,
Katie
Have bought and have had Neom gifts in…
Have bought and have had Neom gifts in the past and have loved each one of them. The most special gift I received was the Neom Advent Calendar. Could not fault anything in it. Recent purchase a few days ago is being sent to Australia so hopefully it will arrive undamaged.
28 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 It’s wonderful to hear how much you’ve enjoyed your NEOM products over the years, especially the Advent Calendar, what a special gift.
We hope your recent order arrives safely in Australia and is just as well received. If you need any support with the delivery, please don’t hesitate to get in touch.
Warm regards,
Katie
Superb customer service when I…
Superb customer service when I contacted them about a faulty candle.
Replacement received within a few days.
26 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind feedback ✨ I’m really pleased we could get everything sorted quickly for you and that your replacement arrived without delay.
We really appreciate you taking the time to share your experience.
All the best,
Katie
Neom diffuser
Was given one of Neom’s small diffusers for Christmas. I loved it, small, compact and the Neom essential oils are wonderful. However, the unit now won’t charge and will not work even if attached to the charger. So disappointed.
2 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mrs Buchanan,
Thank you for taking the time to share your feedback 💛 I’m really glad to hear how much you loved your diffuser initially, but I’m so sorry to hear it’s no longer working. I completely understand how disappointing that must be, especially after only a short time.
I can see you haven’t been in touch with our Customer Care team yet, so we haven’t had the opportunity to look into this for you.
Your Pod does come with a 12 month warranty, so we would absolutely like to help resolve this for you. Even if it was a gift, we can still assist, we may just need a little more information to assess it.
Please do email our Customer Care team at info@neomwellbeing.com
with a few details, including the model/batch code which you can find on the base of the unit and also a short video showing the issue, and we’ll take a closer look for you.
Kind regards,
Katie
Foam bubble bath has become runny and has a diluted consistency. Very disappointing
Until just now, I would have left a 5 star review, having used Neom products over at least 5 or more years.
I just used some of the Neom Luxury Foam Bath - a product which I’ve adored and used consistently for all the time I’ve used Neom products.
Sadly, it has clearly been subject to ‘shrink-flation’ as it’s a totally different consistency from previous products I’ve purchased in this range. It’s become extremely diluted and runny, and I therefore accidentally poured far more into the bath than I’d intended or done in the past.
I truly hope that Neom won’t respond to this serious complaint by adding synthetic fillers to reintroduce the thicker consistency that is experienced in the past… I hope that Neom will reinstate the excellent consistency of the Foam Bath but not raise the price…!
1 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Fiona,
Thank you for taking the time to share your feedback 💛 and for your loyalty to NEOM over the years, it really does mean a lot.
I’m really sorry to hear you were disappointed with your recent Foam Bath. This isn’t something we would expect, as our formulations are carefully developed to maintain both quality and consistency, and we don’t dilute our products.
I can see that you haven’t yet been in touch with our Customer Care team, so we haven’t had the opportunity to look into this for you or help resolve it.
That said, we’d really like to investigate this further, as there may be a batch-related issue or something specific affecting the product you’ve received.
Please do email our Customer Care team at info@neomwellbeing.com
with the batch code from the base of the bottle and, if possible, a photo or short video, and we can take a closer look.
Thank you again for your honest feedback, we really do appreciate you flagging this and I look forward to hearing from you soon.
Kind regards,
Katie
Resolved a delivery issue quickly
I have bought a couple of times from this company. The first time there were no issues but the second order went missing in transit. Customer care resolved the issue quite quickly and I received the replacement order in time to give it as a birthday present
16 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Lindsay,
Thank you so much for taking the time to share your review. We're so sorry to hear of this delivery experience and pleased that we could get a replacement order sent to you in time for the occasion. We hope the recipient loved their new NEOM products!
Many thanks,
Emily
I love the wonderful products and the…
I love the wonderful products and the delivery is great and carefully packed. A special treat with a complimentary voucher is much appreciated as well as an efficient customer service!
31 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to leave us a review. We're so pleased to hear that you enjoyed shopping with us recently and that our customer service team were able to assist so quickly!
Many thanks,
Emily
Avoid
Large diffuser...brought their large diffuser from qvc and I cant use it now I clean it ever night but no matter what it stinks of stale water....after an hour.....and for the price its totally unacceptable
30 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your feedback, and I’m really sorry to hear about your experience with our Pod Luxe.
This doesn’t sound like the experience we’d expect, especially if you’re cleaning it regularly. A stale water smell can sometimes be linked to oil build-up within the unit, which may require a deeper clean using a small amount of rubbing alcohol, as water alone won’t always break this down.
I’m unable to see any previous correspondence from you, so we haven’t had the opportunity to look into this for you yet. As your diffuser was purchased via QVC, it would come with a 12 month warranty through them, so if it is still within that period we would recommend contacting QVC directly in the first instance.
If you’d still like our support, please do email our Customer Care team at info@neomwellbeing.com
with a few more details and we’ll be happy to help where we can.
Kind regards,
Katie
Excellent customer care service
One of the essential oils was missing from my delivery. The customer care team sorted it out straight away and I got the replacement delivered within a couple of days.
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 I’m really pleased we could get this sorted quickly for you and that your replacement arrived without any delay.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
First class service…
My order of three Real Luxury products arrived promptly, but damaged in transit, with a container of shower cream broken open and more than half emptied into the box and over the other products. The courier made no attempt to speak to me, having driven off before I reached the door.
Consequently, it was great to be able to ring Neom's customer service team and explain the situation to Flo, a very helpful adviser, who immediately arranged a replacement without charge. I'm delighted to say that this arrived within 24 hours via a different courier company.
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for taking the time to share your experience 💛 I’m really sorry to hear about the initial delivery, that must have been so frustrating.
I’m so pleased Flo was able to step in quickly and get everything resolved for you, and that your replacement arrived smoothly the next day. I’ll be sure to pass your kind words on to her.
We really appreciate your feedback.
Warm regards,
Katie
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