NEOM Wellbeing Reviews 

NEOM Products are wonderful. The reed diffusers scent last right until the end and the reeds continue to scent a room even when the oil has finished. The pods are great for use in bathrooms where there are no plugs and the plug in diffusers instantly make the room smell divine. The pillow spray is an essential, assisting restful sleep throughout the night - couldn't be without it - highly recommend to anyone who has difficulty sleeping. Recently ordered another mini pod and love the new colours and new scents. NEOM's customer service is the best, based in the UK that you can speak to and everyone I have spoken to is so knowledgeable about the products - I guess it's a great place to work as everyone seems so happy who works there. Thank you Kay

Placed an order and when it arrived 1 item was missing. Emailed the customer service team and they came back to me quickly asking for some info on what was missing and photos of what was recieved.
Sent these over and the forwarded them to the Warehouse to investigate the missing item, response again was really quick and the missing item was sent out straight away.
Very happy with the speed at which the dealt with the issue.

Thank you NEOM.

Excellent very happy with the product Thankyou

First time ordering from neom direct , my daughter loves these candles , first 1 was happiness , said it was the best present she got , so ordered real luxury for her birthday and got my parcel the day after , wow super fast delivery. Very impressed!!! 🤗packaged really well 👍they smell incredible and will buy direct again from this company 😊

My query was answered correctly and very swiftly.

Natalie at the Neom London Liverpool Street store provided absolutely stellar service during my recent visit to source corporate gifts. Tasked with purchasing a large volume of items for our upcoming company Well Being Day, I was incredibly impressed by her warm, professional, and consultative approach. Natalie went above and beyond, carefully listening to my requirements and presenting a diverse range of creative options that perfectly aligned with our budget without ever compromising on the premium experience Neom is known for. Her expertise, patience, and genuine enthusiasm made a complex bulk order entirely seamless and enjoyable.

Excellent ‘customer care’ received.
I had a faulty item that was still under warranty and Neom replaced it straight away without any bother whatsoever.
A truly professional company who look after their customers.
Thank you Flo 🙏🏼

I contacted the customer service, and I received a reply from AI

I looked at purchasing 2 advent calendars online, but they were sold out, after emailing the regent street store asking if they had stock I had a reply within 15 minutes, saying we have some, would you like us to reserve them for you. after swapping a couple more emails I then went to the store. upon entering the store saying I was here to collect Renez said you must be Gary I have them here for you ready to collect. I was totally blown away with such amazing customer service from the first email to collecting in store. Renez is a credit to your company.

I love Neom products, and so does everyone I gift them to. Recent experience with cusomer service was excellent - a gift was not delivered and on its way back to them but as I was anxious about redelivery, Katie placed the same order (instead of a refund when the items arrived), upgraded it to next day delivery and also added free gift wrap. Couldn't have asked for more!

One star is being generous - the products are lovely - but two months later and I'm still having to chase for a refund. I placed an order of over £500 for gifts, on a next day delivery. Half the order arrived - Neom said it had all be delivered (the delivery photo showed it clearly hadn't). They refunded the next day fee, and said the 2nd box would arrive 'soon'. It didn't. I had to then dash around buying last minute gifts to replace what had not arrived. And I was over £200 out of pocket as a result. I chased Neom again - they had no record of what had been sent to me in which box, so I had to do all the leg work in sending them details of which products were in which box and what hadn't arrived. Several days of me chasing them on email and eventually they agreed the box had not arrived and was 'lost'. With tracking etc why did they not already know this?! They then issued a refund - by now it was 20 days after I placed the original order. But I had to return two items from the first box that were useless without the items in the 'lost' box. More hassle - items returned and confirmed InPost delivery back to them on 11 Aug. It's now 15 Sep I am still waiting for the refund to be in my bank. So I have to chase them again. Aside from all the hassle, being out of pocket - I reckon it's taken me about 6 hours of my time in total dealing with their inefficiency. Possibly the worst customer experience I've ever had. Which is saying something! As I said, 1 star is generous - you can't leave 0 stars, otherwise I would have. Neo more Neom for me ever please!

I purchased a diffuser from NEOM and it arrived defective. After contacting them, they sent a replacement, which was also defective. When I reached out to customer service again, I was treated horribly.
Instead of offering a refund, NEOM insisted on sending a 3rd diffuser. Since I refused to accept another faulty product, they simply kept my money and refused to issue a refund. In the end, I had to open a dispute with PayPal just to get my money back!
DO NOT BUY ANYTHING FROM THIS COMPANY! The products are low quality, and their customer service treats customers like trash!

Worst customer service ever, you can’t get past the AI replies!

I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like they should. Purchased 3 candles and one of them is faulty - the wicks don’t burn properly and they fail to acknowledge this.

Be mindful when spending a lot of money on these candles.

I bought the mini pod so I can use it with their nice fragrance and essential oils when I want to chill out and relax but this one is so noisy and it’s too irritating to try and ignore, I contacted Neom and said mine must be faulty and was told there is a noise because it is a nebuliser but mine is just too noisy. So I want to return it because had I known it was that noisy I wouldn't have bought it but customer services are very reluctant to accept the return, eventually I get a return label and 2 weeks later I’m still chasing them up for an update. Tried to post a review of the mini pod on their website but obviously it’s not been put on. Very poor customer service

I had to contact customer service regarding a promotional discount that I received which wasn't working for when I tried to place an order. Flo kindly looked into the matter for me and resolved the issue by personally taking my order and set up a special link for me so my discount was applied.Was very happy with the service.

Neom is a brand name I feel I can trust
The customer service team handled my query professionally and efficiently as well as being friendly 😊

Lovely store & knowledgable staff
Enjoyed a wonderful hand and arm massage instore with Fiona. It was so nice and I bought several products.
Slight mix up meant I received an incorrect item but Fiona reached out (before I even noticed) and organised for the correct item to be posted to my home.
Really fabulous service. Next time I’m in Edinburgh I’ll be visiting the shop again.

I have enjoyed Neom products now for a very long time, buying for myself and for friends and family. I have a reed diffuser and three weeks ago placed a new Happiness refill and reeds into the glass receptacle. 21 days later the liquid has evaporated and the receptacle almost empty. In the past (I have had many) the diffuser liquid would last 2/3 months and often longer. I am so very disappointed with what I can only assume is a new formula (one which doesn’t now have the longevity of your past reed diffusers). I do not want a replacement from Neom, but I am sad to say that I will now be seeking alternative products, as Neom is just not delivering the quality that it was. Neom is a premium product and buyers will always expect longevity from items that are expensive. So with a heavy heart Neom has lost a customer of many years! I emailed this text to customer service and had an AI response - that is also hugely disappointing!

Love this company and that the products are natural. Plus great customer service from helpful, friendly and knowledgeable staff. Def 5*!

Absolutely wonderful company - lovely products that smell divine, highly recommend everything especially the Real Luxury range