I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Toon meer
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Lees wat reviewers zeggen
I had a problem with a faulty product. Raised this and initially they weren’t able to help as I didn’t have a gift receipt, however once I sent over a video showing the fault, Flo from customer servic... Toon meer
Very pleasing quality of essential oils and pod diffuser. I ran into an issue with my pod and the support was exemplary. Phone answered immediately and helpful advice/ video quickly resolved the issue... Toon meer
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
8K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Neom is a brand name I feel I can trust
Neom is a brand name I feel I can trust
The customer service team handled my query professionally and efficiently as well as being friendly 😊
1 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Lynne,
Thank you so much for this - trust is everything to us, so it means a great deal to hear that reflected in your experience. I'm really glad the team came across as professional, efficient and friendly all at once. Thanks for taking the time to share this!
Warm regards,
Katie
Lovely store & knowledgable staff
Lovely store & knowledgable staff
Enjoyed a wonderful hand and arm massage instore with Fiona. It was so nice and I bought several products.
Slight mix up meant I received an incorrect item but Fiona reached out (before I even noticed) and organised for the correct item to be posted to my home.
Really fabulous service. Next time I’m in Edinburgh I’ll be visiting the shop again.
19 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mrs Murphy,
Thank you so much for this lovely review! I'm so glad Fiona gave you such a wonderful in-store experience with the hand and arm massage, and even more impressed she caught and corrected the item mix-up before you'd even noticed.
I'll make sure she sees this, she'll be delighted. Looking forward to welcoming you back to the Edinburgh store next time!
Warm regards,
Katie
Disappointed - new formulas
I have enjoyed Neom products now for a very long time, buying for myself and for friends and family. I have a reed diffuser and three weeks ago placed a new Happiness refill and reeds into the glass receptacle. 21 days later the liquid has evaporated and the receptacle almost empty. In the past (I have had many) the diffuser liquid would last 2/3 months and often longer. I am so very disappointed with what I can only assume is a new formula (one which doesn’t now have the longevity of your past reed diffusers). I do not want a replacement from Neom, but I am sad to say that I will now be seeking alternative products, as Neom is just not delivering the quality that it was. Neom is a premium product and buyers will always expect longevity from items that are expensive. So with a heavy heart Neom has lost a customer of many years! I emailed this text to customer service and had an AI response - that is also hugely disappointing!
3 september 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Denise,
Thank you for taking the time to share this, and I'm genuinely sorry to hear it, especially after so many years with us. I completely understand the disappointment when a product you've relied on doesn't perform the way it used to, and your point about longevity mattering at this price point is a fair one.
I'd like to look into this properly, could you please email me directly at info@neomwellbeing.com with your order details so I can understand what's happened here and follow up personally, rather than through an automated response?
Kind regards,
Katie
Love this company and that the products…
Love this company and that the products are natural. Plus great customer service from helpful, friendly and knowledgeable staff. Def 5*!
12 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Linda,
Thank you so much for this lovely review! I will be sure to pass your kind comments across to the team.
Have a great day!
Kind Regards,
Katie
Absolutely wonderful company
Absolutely wonderful company - lovely products that smell divine, highly recommend everything especially the Real Luxury range
30 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Gilly,
Thank you for this review! I am so pleased you love our products.
We hope to see you shopping with us again soon!
Kind Regards,
Katie
I was really impressed by the response…
I was really impressed by the response from the outset of my request to the support I received from the Neom team. I’m so grateful for their support. Love the products - they’re amazing.
26 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Jennifer,
Thank you so much for this, it's lovely to read! I'm so glad the support felt right from the very start, and thrilled you're loving the products too. Thank you for taking the time to share this.
Warm regards,
Katie
Great service when my order was not…
Great service when my order was not delivered. Firstly Neom noticed it had not arrived and resent it. When the delivery did not arrive a second time, I got in touch and it was sent with a different carrier and arrived in 24 hours. Good job!!! Thank you.
25 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Thank you for this, and I'm sorry it took two attempts to get your order to you! Really glad the team caught the first delivery issue proactively, and that switching carriers got it to you within 24 hours the second time round. Thanks for your patience with it and we hope to see you shopping with us again soon.
Warm regards,
Katie
Found customer service incredibly…
Found customer service incredibly helpful(once you can bypass the AI Bot). Received a neon wellbeing diffuser as a gift but was missing the misting nozzle. Item was posted out to me and the diffuser is working perfectly. Service was very efficient.
3 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Niamh,
Thank you for this, and I'm sorry the diffuser arrived without its misting nozzle - not the unboxing experience we want for a gift!
I'm glad we could get that out to you quickly and that it's now working as it should. Enjoy it!
Warm regards,
Katie
The team that helped me with my…pod mini
The team that helped me with my diffuser couldn’t have been more helpful, swift response every time and resolved my problem. Definitely the best customer care I’ve ever received
10 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Susan,
Thank you so much for this lovely review! I'm really glad the team could respond quickly each time and get your diffuser issue resolved. It means a lot to hear you rate it as the best customer care you've experienced. Thanks so much for taking the time to share this!
Warm regards,
Katie
Outstanding customer service
Outstanding customer service. Received a personal call from Katie following an email product enquiry. Bowled over at Neoms personable approach and going out of the way to support their customers. Neoms service matches the quality of their gorgeous products.
13 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Alison,
Thank you so much for this - it really means a lot to me personally! I'm so glad I could help with your enquiry, and it was a pleasure to speak with you. I'm really pleased the products live up to the experience too and i'm excited for you to receive your 2026 Advent Calendar.
Thank you for taking the time to share this and we look forward to welcoming you back with us again soon!
Warm regards,
Katie
Incredible service from the team
Incredible service from the team. Very efficient and understanding. Problem sorted straight away
Thank you
14 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Lisa,
Thank you so much for this lovely review! I'm really glad the team could get your problem sorted straight away. Thanks so much for taking the time to share this!
Warm regards,
Katie
Excellent customer service
Excellent customer service. Ordered the wrong charger cable and they simply replaced with the correct one free of charge. All done over email. No fuss. Many thanks.
14 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello David,
Thank you so much for this lovely review! I'm really glad we could get the correct charger cable sorted for you quickly and without any fuss. Thanks so much for taking the time to share this!
Warm regards,
Katie
Highly recommended.
I have been a customer for many years and rate Neom products very highly. I recently had an issue with a diffuser that I had just purchased. Customer Service was excellent. My query was efficiently processed by AI and then passed to the team. Georgia addressed the issue promptly and solved my problem to my complete satisfaction. A pleasure to deal with this company.
14 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Alexandra,
Thank you so much for this lovely review, and for being such a loyal customer over the years! I'm really glad your query was handled smoothly, and that Georgia could resolve the issue with your diffuser to your complete satisfaction. I'll make sure she sees this, she'll be delighted. Thank you again for your continued support!
Warm regards,
Katie
Very good customer services
Very good customer services, fast and efficient.
And a special Thank you to Georgia for help and understanding.
12 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Isabelle,
Thank you so much for this lovely review! I'm really pleased the service felt fast and efficient, and a special thank you passed on to Georgia too - she'll be delighted to see this. Thanks for taking the time to share it!
Warm regards,
Katie
Exceptional customer service
I always find Neom customer support brilliant. Georgia was so helpful. My package was running late and she got in touch to apologise. Neom products in my opinion are the best! Natural fragrance and a lovely range. Thank you 😊
11 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this lovely review! I'm so glad Georgia kept you in the loop and apologised for the delay - that's exactly the kind of care I want customers to feel, even when something's outside our control. And it's brilliant to hear you rate our natural fragrances and range so highly too. I'll make sure Georgia sees this, she'll be delighted!
Warm regards,
Katie
I received a lovely box of Neom…
I received a lovely box of Neom products as a gift, the customer service team helped me work out who it was from so I could thank them and then replaced an item that was damaged in transit. The products are absolutely divine and I can’t fault how helpful and efficient the customer service was.
11 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Thank you so much for this lovely review! I'm so glad the team could help you track down who your gift was from, as well as sort out the damaged item quickly. It's wonderful to hear you're loving the products too. Thank you for taking the time to share this!
Warm regards,
Katie
Good delivery from boots but very…
Good delivery from boots but very expensive reed diffuser that doesn’t have the scent filling my porch.
Looks like about a week left so lasted 5 weeks with poor smell.
I’ve had cheaper and far better
12 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Sharon,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the fragrance strength and longevity of your reed diffuser. We completely understand how frustrating it can be when a product doesn’t meet your expectations, particularly at the price point.
Our reed diffusers are made using 100% natural fragrances and we totally appreciate that fragrance strength is a very personal preference. For the best fragrance experience, we recommend gently turning the reeds regularly to refresh the scent and ensuring the diffuser is placed somewhere with good airflow, away from direct sunlight, heat sources and strong draughts. The number of reeds used can also be adjusted to increase or decrease the fragrance intensity.
If you have any further concerns regarding this products performance, please feel free to contact our Customer Care Team for more information.
Many thanks,
Emily
This company is great
This company is great, I had an issue with my delivery and Flo at Customer Care was wonderful sorted out the issue really quickly.
5 augustus 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Victoria,
Thank you for taking the time to leave us a review. We're so pleased Flo was able to support with your recent enquiry!
Thanks,
Emily
Lovely customer service
Lovely customer service, and very quickly resolved my query with speedy delivery of a replacement.
Would recommend.
22 juli 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to leave us a review - we really appreciate it!
Thanks,
Emily
Speedy replacement
A product arrived broken but the customer service team responded quickly when I pointed this out to them and speedily sent a replacement
3 juli 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi June,
We're so sorry once again for the damaged item in your order and pleased to know that the team were on hand to resolve this so quickly for you!
Thanks,
Emily
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