I discovered NEOM this year and have bought a lot of their products. They smell and feel amazing! I had an issue recently with a spray I bought that wouldn't work, contacted customer services who wer... Toon meer
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Lees wat reviewers zeggen
I had a problem with a faulty product. Raised this and initially they weren’t able to help as I didn’t have a gift receipt, however once I sent over a video showing the fault, Flo from customer servic... Toon meer
Very pleasing quality of essential oils and pod diffuser. I ran into an issue with my pod and the support was exemplary. Phone answered immediately and helpful advice/ video quickly resolved the issue... Toon meer
Worst customer service ever, you can’t get past the AI replies! I’m a regular Neom customer, having been using their candles for years and I’ve had the occasional few which don’t perform like the... Toon meer
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4,4
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One of the best companies I have dealt…
One of the best companies I have dealt with in recent times. My Wellbeing Pod stopped working so I contacted NEOM customer services via email, not expecting a response as is the way with many UK companies these days. Within 5 minutes I had received a reply from Leah who told me to send a video of the faulty Pod, which I did. The Pod was not under warranty so I didn’t hold out much hope but shortly afterwards, Leah sent another text informing me she had identified the problem; a new part was on its way! Superb customer service and a huge boost to my wellbeing! Thank you Leah! Thank you NEOM!
3 juli 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this fantastic review! We're delighted Leah could get to the bottom of the issue with your Wellbeing Pod so quickly, and even more pleased she was able to sort a replacement part despite it being outside warranty - that's exactly the kind of extra care we love to see from our team.
We'll be sure Leah sees this, she'll be so pleased!
Thank you for your patience, and we're so glad your Pod (and your wellbeing!) are back on track.
Kind Regards,
Katie
The Customer Service Team is the best!
The Customer Service Team is the best!
I have shopped with Neom for many years and have been impressed by how the whole team try and resolve a problem efficiently, on a timely basis and above all with compassion. They are all so friendly and helpful and deserve to be applauded for 'going the extra mile'!
Well done Team x JK
29 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello J & P,
Thank you so much for this review - we always love hearing from you, and reviews like this genuinely make our day!
Knowing you've shopped with us for so many years and still feel the team goes the extra mile every single time means the world, and i'll be sharing this with the whole Customer Service Team so they can see it for themselves - they'll be so touched.
I also hope you enjoyed the little treat we sent your way recently, just a small thank you for being such a wonderful, loyal part of the NEOM family.
Thank you for your continued support - it truly doesn't go unnoticed.
Kind Regards,
Katie, Georgia, Flo, Leah & Lauren (The NEOM Girls)
Customer service is second to none
Customer service is second to none. No quibble response.
Outstanding products
15 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Diane,
Thank you so much for this fantastic review! We're really glad our customer service and products both hit the mark for you - "second to none" means a lot to hear.
Thanks for taking the time to share this!
Kind Regards,
Katie
Great customer team and good…
Great customer team and good communication with me. I would highly recommend all diffuser scents and candles.
21 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Haelan,
Thank you so much for the kind words and for recommending our diffusers and candles!
We're really glad the communication with our customer team hit the mark for you. Thanks for taking the time to leave this review.
Warm Regards,
Katie
Great pillow spray, even better customer service!
I ordered a pillow spray for my niece as it was her birthday and I had really enjoyed the spray when I purchased it. Unfortunately there was an issue with Evri and they did not deliver my order but Lauren was exceptional and reassured me that she would get it sorted, she not only got it redelivered for me but also got it here before my niece’s birthday! She is a credit to the team!
18 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this wonderful review! We're so sorry to hear about the issue with Evri, but thrilled that Lauren was able to turn things around and get it to you in time for your niece's birthday too! That's exactly the kind of above-and-beyond care we love to hear about.
Thank you for your patience, and we hope your niece loved the pillow spray as much as you do!
Warm Regards,
Katie
Quick efficient solution to faulty candle
All the people I messaged following my reporting of a faulty candle dealt with me very professionally and quickly. They resolved the problem completely and to my satisfaction providing me with a beautiful new candle.
13 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Diane,
Thank you for sharing this! We're really sorry to hear the candle arrived faulty, but so glad our team could resolve it quickly and professionally, and that the replacement lived up to expectations.
We always want to make things right as smoothly as possible, so it's great to know that came through in your experience.
Thank you for your patience, and we hope you're enjoying the new candle!
Kind Regards,
Katie
Great products and excellent staff…
The quality of Neom Wellbeing products (be they diffusers, candles, essential oils or bath products) is second to none.
I recently had cause to contact the Customer Care department and have to say that the staff (especially Lauren, who I dealt with predominantly) were helpful, professional and courteous. My query was answered and dealt with promptly.
15 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Rhona,
Thank you so much for this wonderful review!
We're delighted to hear you love our range across diffusers, candles, essential oils and bath products - that's a real vote of confidence in the whole collection.
Huge thanks also for the shoutout to Lauren, who we know will be delighted to read this. We're so pleased your query was handled promptly and professionally, and we really appreciate you taking the time to share this feedback!
We'll hopefully see you soon!
Warm Regards,
Katie
I purchased great day handwashing as…
I purchased great day handwashing as I’d previously been gifted this and it was soooo good I just had to get one myself! The handwashing smells wonderful and leaves hands incredibly soft as if they have been moisturised instead of washed! The little bits in the wash leave the skin feeling thoroughly cleaned but never irritated. The order was dispatched very quickly and although there was an issue with the original delivery company, once I contacted Neom customer service about this, a replacement item was sent immediately (via a different delivery company) and I received the item in two days. I definitely will be purchasing more from Neom both for myself and also future presents for family and friends.
17 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mrs Patterson,
Thank you so much for such a detailed and lovely review!
We're thrilled the Great Day handwash lived up to the gift version - that's exactly the effect we're going for with it.
So glad we could sort out the delivery hiccup quickly too, and that it reached you safely in the end. It means a lot that you're already thinking of us for future gifts as well - thank you for supporting NEOM, and we hope your family and friends love it just as much!
Kind Regards,
Katie
Thank you Flo and team 💜
I can not even begin to explain how much I appreciate Flo and her team from Neom! Flo has been an absolute life saver and I am so grateful to her, for all of her help. I’d had a massive issue with a Luxe Wellbeing Pod, but Flo handled it all really well, tested my product for me and organised a replacement machine. It’s customer care, above and beyond what I expected and I won’t forget that 💜 Thank you again Flo 💜
24 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Tina,
Thank you so much for this incredibly kind review 💜
We're so sorry you had trouble with your Luxe Wellbeing Pod, but truly delighted that Flo could turn things around for you - testing the product and organising a replacement is exactly the level of care we want every customer to experience.
We'll be sure Flo and the team see this message, as they'll be absolutely thrilled to read it.
Thank you for your patience and for taking the time to share such thoughtful feedback!
Kind Regards,
Katie
Help
I was having trouble with placing my order, rang customer services and Flo sorted it out for, emailing and in contact until it was sorted out. Super service and of course a great product.
24 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for the lovely review!
We're so pleased Flo was able to get your order sorted and kept you updated along the way - that's exactly the kind of service we aim for.
Thanks also for the kind words about the product itself. Enjoy, and we hope to see you again soon!
Warm Regards,
Katie
A very happy customer
Somehow my first delivery never reached my address. I was so upset. I reached out to NEOM and gave them a picture of my front door. Georgia was so helpful and arranged for a replacement delivery, which arrived safely yesterday. Needless to say I am a very satisfied customer. Thank you!
23 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Angie,
Thank you so much for your patience while we sorted this out, and for taking the time to share this!
We're so glad Georgia was able to get a replacement out to you quickly - she'll be really pleased to see this. Delivery hiccups are frustrating, but it's great to hear the experience ended on a high note.
Thanks again for choosing NEOM, and we hope you're loving your order! 🌿
Warm Regards,
Katie
Love the products.
Love the products.. and the customer service team are A*
23 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Ms Sutcliffe,
Thank you for your lovely review! We think the team are A* too!
I will be sure to pass on your kind comments.
Many Thanks,
Katie
Parcel was mislaid by courier
Parcel was mislaid by courier. Contacted Neom quick response and brilliant customer service. Problem solved with no issues at all
23 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Yvonne,
Thank you for your review. I am sorry to read there was an issue with your delivery, but I am pleased the team were on hand to resolve quickly for you.
See you soon!
Kind Regards,
Katie
Loyalty points
I had a problem with loyalty points not being applied to my order. I emailed the customer services team to ask how I could resolve this. I received a prompt reply saying they were looking into this and the following day I received a credit to my card for the value of the points.
I am always delighted with the service I receive from NEOM in store, online and the customer service team.
The products never disappoint either!
9 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to write a review for our wonderful Customer Service team!
I am so pleased that they were able to sort the issue with your loyalty points out.
We hope to see you shopping with us again soon.
Warm Regards,
Katie
Excellent customer care
I ordered Neom "Real Luxury Cocooning Shower Cream 500ml" recently but there was a problem with delivery. I contacted Customer Services and explained. LAUREN dealt with my problem immediately. I was very impressed with her speed and efficiency. Thank you.
10 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your review! I am so pleased that Lauren was on hand to resolve your delivery query.
I will be sure to pass on your kind words!
Warm Regards,
Katie
Customer service as good as their products
I’ve been buying from Neom for many years and love their products. My most recent order was left by the courier company so that it was visible from the street and unsurprisingly, someone stole the contents before I could get to the parcel. Even though it wasn’t their fault, Neom were very quick to send a replacement. Lauren dealt with my issue all the way through, which isn’t the case with many other customer service teams; it makes a difference to the experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hey Rachel,
Thank you so much for your review! I am so sorry to read that your order was left by the carrier, but I am pleased that the team were on hand to resolve this quickly for you.
I hope your NEOM goodies are enjoyed and we hope to welcome you back soon.
Kind Regards,
Katie
Very satisfied customer
Very professional company to deal with, excellent customer service
7 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Pauline,
Thank you for your review! I’ll be sure to pass your comments across to the Customer Service Team.
Kind Regards,
Katie
Amazing customer service
Amazing customer service, Leah helped me with my online return, Amazing experience
12 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Nadia,
Thank you so much for your lovely review! I’m so pleased to read that Leah was on hand to assist you.
We hope to see you soon!
Kind Regards,
Katie
There was a problem with my adress
There was a problem with my adress. I contacted the customerservice - Lauren - and she immediately resolve the problem.
Thanks for you help Lauren!! You are the best!
3 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Jeffrey,
Thank you for your review! I’m so pleased to hear that Lauren was able to resolve your address issue for you.
I hope your NEOM goodies are being enjoyed.
Kind Regards,
Katie
Neom Diffuser
I had made a mistake of putting he wrong postcode for my recent order
The lady whip assisted me was very helpful and was able to amend my postcode correctly.
Very impressed with the helpful service.
7 juni 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Suzie,
Thank you for your review!
I’m pleased to hear that the team were on hand to quickly sort your address issue!
I hope you are now enjoying your NEOM goodies.
Kind Regards,
Katie
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