neoprocycling.com Reviews 

Spent $200 on a trisuit and they sent me $10 belt
Can’t get through to anyone
Don’t reply to my emails
Lost my $200

What a nightmare it is to return and get new items from this store. I tried returning a jersey that was completely see-through and the company is claiming I wore it. They aren’t allowing me to get a refund. Never buying from here again!

Do not buy from these guys... it appears to be nothing more than a drop-ship business. Size was way too small (off by probably 2 sizes). When I tried to return I could not speak with a human - only recevied "go-away" replies from "Max" who was clearly a bot (or just reading from a script / horrible at customer service). So I've wasted $100 on this exercise.

Very disappointed with the quality and customer service

I purchased the Neopro winter thermal bib only a few weeks ago and have worn them on just three rides. Unfortunately, a hole has already appeared in the material around the bum, leaving the bibs completely unwearable.

I contacted Neopro and provided my receipt, photos and a video showing the issue, along with my concerns about the quality of the product. I was extremely disappointed when my claim was essentially dismissed as “wear and tear.”

After only three rides, I find it very difficult to accept that this is normal wear and tear. In my opinion, this points to a poor-quality or defective material, particularly given how little use the bib has had.

I have followed up with Neopro multiple times, asking them to review my claim and expressing my disappointment with both the product and the way my concerns have been handled. Unfortunately, I have still received no response.

I believe a replacement or refund would be a completely reasonable resolution in these circumstances.

I purchased these bib expecting them to be suitable for regular cycling and, given their limited use, I certainly did not expect them to become unwearable after just three rides.

Very disappointing experience overall — both with the product quality and the lack of follow-up from Neopro. I hope Neopro will reconsider my claim and provide a fair resolution.

Be warned: They don't offer refunds for returns, store credit ONLY. Of course, they make no effort to tell you this prior to ordering, only once you have a return. The return process is also well below standard norms. Furthermore, they blocked me on all social media for making the above statement, because they don't want people to know until it's too late.

(Details on subpar return process: Store credit only. You pay the return shipping; they do not provide a shipping label; you must ship via USPS; they do not provide a packing slip to put inside the return; they will charge a $25 "administrative fee" if you fail to put any of the information they dictate inside the package; they only process returns once a week, further delaying your store credit)

Very disappointed with my NeoPro experience. The jersey quality was poor, with thin material, and when I found the sizing too small, I returned it for store credit at my own postage expense. NeoPro rejected the return due to alleged fabric pulls, despite the jersey only being tried on once. I was then given the choice of forfeiting the jersey to be destroyed or paying additional shipping to have it returned. After losing money on the purchase and return postage, and being asked to pay even more, I won't be buying from NeoPro again. Poor quality and disappointing customer service. ⭐☆☆☆☆

After a few short weekend rides in Australia my Neopro bib seemed ok, but less than 3 weeks into a Europe bikepacking trip it’s fallen apart in every sense.

The chamois sits too high and doesn’t follow female anatomy properly (not wide enough down there). I inspected the pad and is actually TWO separate pieces of foam, not one + the seam between them creates a hard ridge that presses right into the most sensitive area of the vulva on every pedal stroke. All the seams are so hard they’re grinding into my skin and no amount of shammy cream will help. Genuinely painful, not just uncomfortable. The bib have also stretched out and won’t stay put while riding, so I’ve got chafing in every crease possible.

Fabric between the legs is already worn thin, stitching is stiff enough that chamois cream doesn’t help, and the seat fabric is pilling. Terrible design and quality, stay away.

Can’t even leave a review on their website. Classic!

Unfortunately the brand Neopro is the classic case of "you get what you pay for". Their bibs are made out of fairly thick material however, consistent with many of the reviews here, they stretch out far too much and far too quickly leaving see through patches that expand very quickly with each subsequent wash. They have now increased their conventional bibs and cargo bibs to over $100, which is exorbitant considering my pair only lasted about half a dozen washes before above said problem.

The other issue is the chamois. They are only good for shorter 1-2 hour rides. Any longer and saddle soreness will creep in.

Stick with quality brands like Pedal Mafia and, if you can afford it, Rapha and MAAP. They will not only last much longer, but give you peace of mind that your lycra is not suddenly thinning out in the worst possible places!

Can't speak to the quality of their bibs yet. Ordered wrong size simply asked to exchange for correct size, not a refund. My exchange ($10 to ship back to NeoPro) first needed to be approved.It was received by their warehouse on May 21. I was told refunds are reviewed for approval once every week and mine, as of May 27, was not approved yet. After complaining about how flawed their process for returns is, I finally received my "discount code" on June 1. Also, another $10 to ship the correct size bibs. Stay away unless you are 100% sure of your size.

Bought some cargo cycling shorts. After 3 rides there was a hole. Discussed with customer support and they blamed my saddle bag which is well underneath the seat of my bike. None of my other garments have holes. I will be sticking to trusted brands such as Rapha in the future.

Customer service also took days to respond.

Your customer service and returns assistantance is non existent ... its a shame .. you would expect that from an overseas supplier .. but from an Ozzie brand I expected so much better . Lift your game. Sorry .. but 1 star on this product as your care of customers ... and the only reason you have a business is bad bad.

I was genuinely excited to find a cycling brand with affordable prices. The high cost of gear in this sport is largely unnecessary. I reached out to Lizzi (co-owner and founder) expressing my excitement and interest in doing some video work in exchange for some kit to use in the videos. I'm a freelance videographer and cold pitching brands is a typical part of the job.

I sent a full pitch deck via email and sent an Instagram DM briefly explaining my idea. She replied to my DM, "No thank you!". Totally fine and usually expected, although considering the time, research, and interest I gave to her brand, maybe something more than 3 words could be mustered.

I responded, "No Problem! Can I ask why you might not be interested?" I take any feedback I can get."

She replied, "Because we don't need it?"

One, that's not feedback. Two, it's unbelievably disrespectful and unprofessional. I was honestly dumbfounded by this response after praising and showing interest in her brand. I couldn't help myself.

"Oh, because your engagement is terrible." (a fact and something I wanted to help improve). "After reading your Trustpilot reviews your response makes sense. Good luck to ya."

Her response, "'I take any feedback I can get' then comes with back with that. We do more than 10mil of revenue a year so no we don't need you to be making us videos. Good luck begging for work though."

She then blocked me on Instagram.

I shouldn't have to explain anything here. It's very dark. "Good luck begging for work" is an insane thing to say to someone. It shows complete disrespect of other people and a detachment I can't begin to understand.

This kind of conduct can't last in the long run. It eventually catches up to you. I sincerely hope it happens sooner rather than later.

Ordered the Vercetti jersey for a race last year and the sleeves were/are insanely tight and don't stretch much at all. The chest fits perfectly fine, but the the sleeves are absurd unless you actually run them all the way to your elbow which I hate doing. (Makes wearing a roadie jersey look even dorkier than it already does.)
Wasn't enough time to set up an exchange, but then the chest size probably would've been too loose based on it seemed to fit as designed there. So I didn't bother, that and they charge you to return and ship again and would been pretty upside down and likely still stuck with an ill fitting jersey.

Every other jersey I can pull the sleeves up to my triceps easilly if I want so it looks more like a t-shirt (they actually stretch), not this damn thing. Literally so tight it cuts off my arm circulation if I try to pull them up some. If you're built like a bean pole you're probably fine, some of us do more than ride bikes and have some muscle on us.

Bought 2 pairs of the bib shorts. Had to return them because they run small. The sizing chart didn't match up with the shorts. They wouldn't exchange, or refund, they only offer store credit. It took a month to send the bibs back, get store credit, and receive the larger pairs. The shorts fit oddly. The legs are almost over my knees, the straps seem rough compared to what I normally wear. I haven't worn them yet, but kind of wish they would have just refunded me. It's worth paying more for kits that fit. Plus this feedback was deleated once posted.

The cycling jerseys are certainly not pro cut, not quality material, not a snug aero fit. I used the size guide, and the sleeves fit nicely, but the torso is too long and roomie and bunches up. Cheap jersey, but I won’t wear it, waste of money!! You can’t get a refund, only store credit and you have to pay for shipping to send it back.

Low quality bibs!! Even for the price which is so disappointing. I wanted to post my review on their site but can’t find a way to do so even though I’m a verified purchaser. Which makes me think their positive reviews are fake or filtered… Their quality claims are false. These feel so cheap and their returns policy is the worst I’ve ever seen. Don’t buy!!

I bought a full kit from NeoPro for about 120 dollars. Think Temu quality. The kit seems to be functional, decent looking and it fits tight, but that's where the positives stop. Here comes the negatives: the fabric is itchy and and feels rather plastiky. You keep thinking about it as you ride instead of just forgetting and enjoying the ride. The seems in the bibs are irritating and keep rubbing the body. The pockets on the jersey is way too high and hard to reach. It feels like twisting your arm every time. The padding on the bibs it's almost nonexistent, and it feels pretty bad on a long ride.

If you think that this is cheap and expected I would counter that kits half the price have better quality than this. I think they spent all money on advertising and forgot to develop a decent product.

The worst is the company does not offer refunds. They will give you a store credit after you pay for the return shipping but why would they do that if their product is so bad.

Horrible customer service! One of the main issues was the sizing of the products. To make matters worse, Neo Pro does not allow for straightforward exchanges. Instead, they only offer store credit, requiring customers to purchase another item rather than simply exchanging the product.
Given the current standards of efficient online shopping, Neo Pro's practices are far below what is expected. Based on my experience, I would rate Neo Pro at the bottom in terms of customer satisfaction and service.

Poor quality control and dismissive customer service.

Sometimes a low price comes at too high a cost.

My NeoPro bibs tore along the inner thigh seam after only a few months of normal use. I’ve owned many other brands over the years and never had seams fail like this.

When I contacted NeoPro, their team initially replied promptly, but once I questioned their refusal to issue a refund, communication stopped. It’s now been months with no response despite multiple follow-ups.
Reading other reviews, it’s clear this isn’t an isolated issue. Many customers describe the same combination of poor product durability and lack of accountability.

That kind of consistency usually reflects company culture and direction—something that starts at the top.

If the owners are serious about building trust in the NeoPro brand, they should take a close look at how customers are being treated. I’ll certainly be sharing this experience with others I cycle with, so they can make informed decisions before buying.

Check out the comments from Reddit posts about NeoPro.... Plenty of people piling up even recently to let people know how shonky NeoPro is...

Customer service is appalling. Advertising is deceitful. I would not purchase from NeoPro again.