Good experience all round, quick delivery and on time, delivery driver David was brilliant and very helpful, nearly 100 boards unloaded in no time at all and stacked up safe and sound. Would definitel... Toon meer
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Warm and friendly staff throughout the organisation selling an exceptional product ( I know because I am extending a patio made of the same product put down 5 years ago). The delivery driver David r... Toon meer
Bedrijf heeft geantwoord
Really friendly helpful delivery service from John and Andrejs, both took care with the decking when unloading, can't fault it. Delivery on time, with helpful updates. Thanks
Bedrijf heeft geantwoord
We had a wonderful experience with NeoTimber. Andrejs took such care when delivering the materials. He did an excellent job! The materials are of very high quality and we look forward to seeing them i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Contactgegevens
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Verenigd Koninkrijk
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Uitstekend
1K reviews
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Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Very professional company and very…
Very professional company and very helpful
15 juli 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Thomas,
Thank you so much for the great review! We really pleased you found us professional and helpful.
Vision
NeoTimber Customer Services Executive
David provided an excellent delivery…
David provided an excellent delivery service. Top man
11 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Adam,
Thanks so much for the great review!
I'll be sure to pass your feedback to David. We're really pleased he provided such an excellent delivery service for you.
Vision
NeoTimber Customer Services Executive
First class composite decking at a very…
First class composite decking at a very competitive price. Delivered quickly. Would buy from them again and probably will soon!
13 juli 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Tom,
Thank you so much for this great review!
We're really pleased you're happy with the quality and pricing of our decking.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
Great producer and delivery driver was…
Great producer and delivery driver was excellent helping unload where I needed it.
28 juli 2026
Antwoord van NeoTimber
Hi Graham,
Thanks so much for the great review!
We really pleased you're happy with our products, and I'm glad to hear the delivery driver was so helpful getting everything unloaded exactly where you needed it.
Vision
NeoTimber Customer Services Executive
Antwoord van NeoTimber
Hi Richard,
Thanks so much for the great review! We're really pleased you're happy with both the product and the delivery.
Vision
NeoTimber Customer Services Executive
Antwoord van NeoTimber
Hi Ping,
Thank so much for the great review. We're really pleased you had a good delivery service with us.
Vision
NeoTimber Customer Services Executive
Brilliant Company
I’ve used NeoTimber a few times now, and they’re absolutely fantastic. Quality products and great staff. Another great delivery driver today Kevin, top bloke.
10 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Jake,
Thank you so much for this brilliant review.
We're really pleased that you're happy with the quality of our products and our staff. I'll be sure to pass this on to Kevin. We're glad to hear he made such a positive impression again today.
Vision
NeoTimber Customer Services Executive
NeoTimber delivery
Excellent service from John the delivery driver for NeoTimber very polite and helpful
All was well packaged and John helped put all the materials where I wanted
Thanks John
31 juli 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Nigel,
Thanks so much for the great review.
I'll be sure to pass this on to John. We're really pleased he was so polite and helpful, and made sure everything was well packaged and placed exactly where you wanted it.
Vision
NeoTimber Customer Services Executive
Competitive prices, outstanding customer service
I was given NeoTimbers details by a project manager, who has used them previously. The web site is comprehensive, ordering and delivery prompt. The products are great.
I have had to contact NeoTimber as had an issue 12months later. The team were polite , informative and very very helpful.
I have passed NeoTimbers details onto
Other contractors as they are highly recommended and very price competitive
7 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi,
Thank you so much for this fantastic review.
We're really pleased ordering and delivery were prompt, and that you're happy with our products. It's also great to hear the team could support you, and we really appreciate you recommending us.
Vision
NeoTimber Customer Services Executive
Great speedy delivery
Great speedy delivery. Driver Andreus super polite and friendly.
5 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi David,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really glad he was so polite and friendly.
Vision
NeoTimber Customer Services Executive
Helpful customer service
Helpful customer service, prompt delivery and a good quality product.
23 juli 2026
Antwoord van NeoTimber
Hi,
Thank you so much for the great review.
We're really pleased you found our customer service helpful and that delivery was prompt.
Vision
NeoTimber Customer Services Executive
Great product and quality
Great product and quality. Andrejs the delivery driver, was helpful and knowledgeable. He knew the best offloading position without losing control of the large order.
6 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi,
Thanks so much for the great review.
We're really pleased you're happy with our products. I'll be sure to pass your feedback on to Andrejs. It's great to hear he was so helpful and knowledgeable.
Vision
NeoTimber Customer Services Executive
Good quality product
Good quality product, overall good service, delivery charges are a little high
8 juni 2026
Antwoord van NeoTimber
Hi Lukasz,
Thanks so much for the great review.
We're really pleased the service and timing all went smoothly for you.
Vision
NeoTimber Customr Services Executive
The delivery driver John was great.
The delivery driver John was great.
Enquiries pre-order were dealt with informatively and professionally and lead time was good.
And the decking looks great
6 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Paul,
Thank you so much for this lovely review.
I'll be sure to pass your feedback on to John. It's great to hear he did such a good job with your delivery.
We're really pleased your enquiries were handled well and that you're happy with the decking.
Vision
NeoTimber Customer Services Executive
Fantastic delivery service
Fantastic delivery service. Andrejs was super profesional and very helpful! Thank you
5 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Oscar,
Thanks so much for the great review.
We're really pleased he was so professional and helpful with your delivery.
Vision
NeoTimber Customer Services Executive
David the delivery driver
David the delivery driver , was very helpful
5 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Daniel,
Thank so much for the great review.
I'll be sure to pass this on to David. We're really pleased he was so helpful with your delivery.
Vision
NeoTimber Customer Services Executive
First time using them…now my go-to
First time using NeoTimber after a friend recommended them to me, and I couldn’t be happier with the experience. The decking arrived exactly when promised, was well packaged, and the quality of the product is excellent. All of the boards were straight with no warping, splitting or defects, making installation straightforward. The finished job looked fantastic, and my customer was delighted with the result.
I’ll definitely be using NeoTimber again. They’ve earned a place as my go-to supplier for future decking projects.
20 mei 2026
Antwoord van NeoTimber
Hi Simon,
Thank you so much for this brilliant review.
We're really pleased your first experience with us was a positive one, from the delivery arriving as promised right through to the quality of the boards making installation nice and straightforward.
It's great to hear your customer was delighted with the finished result too.
Thank you for the recommendation, and we look forward to working with you in the future.
Vision
NeoTimber Customer Services Executive
Punctual delivery
Punctual delivery, very friendly driver. Load dropped exactly where we wanted it .
4 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Karen,
Thanks so much for the great review.
We're really pleased to hear the delivery was punctual and friendly, with the order dropped exactly where you needed it.
Vision
NeoTimber Customer Services Executive
Five star delivery
On time delivery. Driver John was extremely helpful, happy and great communication. Order was 100% correct. Five star delivery. Many thanks
4 augustus 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Greg,
Thank you so much for this fantastic review.
I'll be sure to pass this on to John. We're really pleased he was so helpful with great communication, and that your order arrived on time and correct.
Vision
NeoTimber Customer Services Executive
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